ICA approval is no longer required for UAE residents with non-Dubai issued residence visas.
If you are a UAE resident flying from India to Dubai, you must first check you are eligible to travel to the UAE on uaeentry.ica.gov.ae. This is in addition to GDRFA approval for Dubai residence visa holders. If you are not eligible you will not be able to travel.
Passenger can start the GDRFA application with / without a booking / ticket. It is however, recommended that passenger book their tickets back to Dubai after they have received the approval. GDRFA application is subject to immigration approval.
Tourists and visitors are allowed to enter Dubai and is also applicable for passengers who are eligible for visa on arrival.
GDRFA approval is not required for visitors and tourists.
Updated on 25 Aug 2020
Who Can Travel?
UAE National or Resident with valid visa will be permitted on the repatriation flights.
Indian national holding Tourist/Visit or any type of valid UAE visa will be permitted to travel from India on the above mentioned flights.
Seamen traffic is now permitted to Dubai. Please contact your local Emirates sales office for complete procedures.
Residence visa holders of other Emirates will need to continue applying through The Federal Authority for Identity and Citizenship (ICA) to get the approval if returning to UAE. The residents can book their flights on Emirates to enter Dubai.
Customer to carry a printout or digital copy of GDRFA approval at check-in.
Passengers are required to carry COVID-19 negative test result of the Polymerase Chain Reaction (RT-PCR) test conducted not more than 96 hours before departure. This excludes children under the age of 12 years and passengers who have a moderate or severe disability.
PCR test and certificate to be borne by the passenger.
Only PCR test is acceptable, alternate tests will not be accepted.
All travellers to Dubai, must complete this health declaration form and give it to the staff at check-in.
You will also need to complete the quarantine undertaking form given to you on board. Hand this form to the Dubai Health Authority staff on arrival.
On arrival in Dubai, passenger will be required to take a PCR test and remain in at their residence until they receive the test result.
If the result is positive, passenger will be advised to follow health authority mandate, including self-isolation.
The customer must download the COVID-19-DXB Smart App, links are available click for both iOS and Android
Chauffeur Drive Service is not applicable on the repatriation flights departing from India.
For refunds please follow Covid refund guidelines.
Updated on 19 march 2020
Dear Trade Partners,
During these challenging times, Emirates is closely monitoring the development of the Corona virus situation.
This circular supersedes all previous circulars.
As we are experiencing high volume of calls and emails, we thank you for your patience and understanding if our response time is longer than normal.
Effective 19 March 2020, the following refund and change policy will apply.
Ticket Issued On / Before 31 March 2020
Scenarios impacting the change:
Travel ban
Where there is an explicit government notification that prohibits travel from either point of journey origin or destination.
Travel advisory
There is general government advisory against non- essential travel but no travel ban.
Visa process change / Quarantine
Visa process which required visiting an embassy/consulate OR mandatory quarantine at origin or destination.
Passenger is unable to reach airport
Countries which have a government lockdown and passengers are unable to reach airport.
Flight cancellation
Flights cancelled where Emirates is unable to offer an alternate flight or an alternate option is not acceptable by the passenger
Changes :
Changes and reissues are permitted to any origin or destination within ticket validity without a reissue fee. Applicable fare difference if any will apply. Please continue to utilise code " ROGW006 DUE COVID-19".
Keep your ticket :
Original ticket can be kept with an open status as follows-
Fully unutilised - Ticket is valid for one year from date of issue.
Partially utilised- Ticket is valid for one year from the date of first outbound travel.
This ticket will then be accepted at face/residual value as payment for new ticket.
Refund & No-show :
Applicable refund and no-show rules/charges as per date of original ticket issue will apply.
Non-refundable tickets- No refund applies, however passenger can use " Keep your ticket &qquot; option.
Refundable tickets- Applicable refund penalty if any to be charged and refund the balance OR passenger can use " Keep your ticket " option.
Ticket Issued On / after 01 April 2020
Changes :
Changes and reissues are permitted as per fare rules.
Keep your ticket :
Original unused ticket can be kept with an open status for up to one year from date of issue.
This ticket will then be accepted at face/residual value as payment for a new ticket. Applicable fare difference if any will apply.
Refund & No-show :
Applicable refund and no-show rules/charges as per date of original ticket issue will apply.
Should you have any other queries or require further information on this release, please contact your local Emirates Sales team.
Updated on 17 march 2020
Emirates is closely monitoring the situation around Coronavirus and would like to restate to our trade partners and clients they can book with peace of mind.
This circular supersedes all previous circulars.
Our waiver policy now applies to any bookings made before 31 March 2020.
Our customers worldwide can enjoy more flexibility, choice and value, with the ability to change travel dates without change and re-issuance fees. How does this work?
Changes to tickets means the travel date or destination.
Re-booking, re-issue and re-route is permitted for all tickets issued up to
31st March 2020.
In case of RBD change or route change, if there is difference of fare or
taxes,the additional amount will need to be collected.
Customers can change their booking to travel on any date within 11 months
of the original date of purchase.
The policy covers all existing destinations across the Emirates network.
No show charges are not waived and must be collected when re-issuing tickets.
For passengers who do not wish to Travel as of now:
Passengers who do not have their final date of travel as of now , may cancel their existing bookings and re-issue their tickets by 31st March 2020 with any date up-to 11 months from the original date of purchase.
When passenger confirms the final travel date, agent can change the initial booked date to final travel date and reissue without any date change fee up to 11 months from the original date of purchase. Terms & Conditions :
Waiver code RODCFW1 DUE COVID-19 will apply to all tickets. Group Bookings :
For groups that are already booked prior to 09th Mar 2020:
Ticketed groups - One change/ re-issue is allowed within 11 months from original travel date without charging re-issue fee. Fares will be re-assessed.
Deposit received and Non-ticketed groups- Transfer of deposit permitted. Issue Deposit EMD for travel within 11 months from issuance of the EMD.
For new groups after 09th Mar 2020 :
Group fares will be subject to availability at the time of submission.
Group Policy/ Terms and Conditions will apply.
To keep informed on the latest changes please click here for any updates.
We thank you for your ongoing support. Should you have any other queries in relation to this update, please contact your local Emirates Sales team.
Updated on 05 March 2020
Air New Zealand International Schedule Updates 05Mar21
We are excited to let you know that we’re back in the skies from Delhi to London Heathrow and will be soon flying from Mumbai to London Heathrow starting 17 September.
Now Virgin Atlantic offers 3 pc baggage to in Upper/Premium and Economy(except economy light).
This offer is only for passengers travelling on student visa.
We are offering flexibility to customers with tickets issued on or before 19 March 2020 for original dates of travel up to and including 31 May 2020. Customers can rebook or reroute travel up to 30 April 2021 with no change fee. Flights are subject to availability and any fare difference and there are options for customers who do not know when they wish to travel. Alternatively, they may request a refund.
Effective October 23, 2020, a Facilitation Fee of INR 100 will be charged from customers approaching check-in counters at the airport without doing web check-in and seeking assistance for physical check-in.
The fee is applicable on domestic flights only.
Exemption:
The fee will not be charged from passengers falling under below criteria:
Unaccompanied minors (UNMR)
Passenger with medical assistance (MEDA)
Stretcher Passenger (STCR)
Armed forces Personnel
Senior Citizen (age 58years and above as on date of travel).
Fee Code: BPRN
Fee Applicability: INR 100 per passenger per flight (Fee will be charged only once per passenger in case of Via/OND flights)
Indian national holding a valid Qatar visa with permission to enter based on Qatar’s current entry regulations.
Who Can Travel to India?
Indian nationals in Qatar
All Overseas Citizen of India cardholders with Qatari passports
Qatari nationals holding valid visa to enter India
What Else Do You Need To Know?
Only passengers who qualify the above-mentioned category can travel between Indian and Qatar.
To know the process of returning to the State of Qatar and the quarantine measures in place, please visit Public Health Website or Qatar Portal Website.
To know the details about COVID-19 RT-PCR medical Test.
Throughout your journey, you can expect the highest standards of hygiene and the latest security measures, whether on board or at our state-of-art Hamad International Airport in Doha, Qatar.
Updated on 17th Mar 2020
Commercial Policy for Corona Virus 1059-V1.2 / 17th Mar 2020 For Flights that are cancelled due to operational reasons for Travel date on or before 30th Jun 2020.
Tickets issued by
Anytime until 30th June 2020, includes tickets issued in the past as well
Travel date affected
On or before 30th June 2020
New date of travel
Anytime within ticket and fare validity for entire unutilized journey
Rebook on QR
Rebook onto QR operated flights, same routing (same origin, destination) Rebook into lowest available RBD in the same cabin May change unutilized outbound & unutilized inbound on the same Ticket within one transaction to match original length of stay
Rerouting on QR
Reroute onto QR operated flights, within the same country or 500 international miles radius (different country) Rebook into lowest available RBD in the same cabin Must advice passenger that travel from/to rerouted point is at their expense, including surface transport, hotel, etc. May change unutilized outbound & unutilized inbound on the same Ticket within one transaction to match original length of stay Examples for 500 international miles radius: (1A entry – FQM MXPMIL) Original destination – MXP BKK QR X/DOH QR MIL New destination – VIE Rerouting permitted. Ticketed Point Mileage (TPM) between MIL and VIE is 388 (within 500 miles)New origin - NRT Rerouting not permitted. Ticketed Point Mileage (TPM) between BKK and TYO is 2869 (exceeds 500 miles)
Stopover to transit/transfer change in Doha
Yes For packages or products booked via QR Holidays or Discover Qatar, please contact QR Holidays or Discover Qatar respectively for further assistance
Number of waivers
Multiple changes permitted. Applies to changeable, as well as to non-changeable fares (tickets).
Calculations
Waive any difference of fare, taxes, fees, charges, surcharges, including rebooking penalty and service charge (ticketing fee, booking fee) due to ticket exchange/reissue, no-show condition and no-show penalty for rebooking or refunds Residual value remains non-refundable Must update: “INVOL DUE TO CORONAVIRUS COMM REF 1059V1.2” at the beginning of the Endorsements Box and “I” indicator at the beginning of the fare construction Must replace “INVOL” and “I” indicator by using “SKCHG” and “S” indicator respectively for flight cancellations or other schedule changes
Refunds of unutilized value allowed
Yes, but because of this situation, ONLY by exchanging for an EMD TRNS “Good for Further Transportation” valid for 1 year from date of exchange and endorsement box shall be annotated ‘NON REFUNDABLE”
Applies to refundable, as well as to non-refundable fares (tickets). Unutilized value shall be calculated based on unutilized NUC, taxes, fees, charges and surcharges Example (for illustration purposes) of fare where outbound has been used and inbound remains wholly unutilized, hence NUC 561.47 of inbound may be exchanged for EMD TRNS “Good for Further Transportation”: LON QR X/DOH QR SYZ 461.47 QR X/DOH QR SYZ 561.47NUC1022.94 Service charge (ticketing fee, booking fee) previously collected by QR remains nonrefundable and non-exchangeable for EMD TRNS “Good for Further Transportation”
Updated on 26 Feb 2020
Updated on 10 Feb 2020
Updated on 16 January 2021
MOCA Directive for Passengers Travelling from United Kingdom (UK) to India
Dear Travel Partner,
Greetings from IndiGo.
As per the guideline by MOCA, Airlines are not permitted to carry passengers travelling from United Kingdom (UK) to India via transit Airport of the third country.
Hence, customers are permitted to travel to India from United Kingdom on a direct flight only. All customers travelling from the United Kingdom to India via any other transit country from where IndiGo operates its flight to India, shall not be permitted to undertake travel on such IndiGo operated flight.
All liabilities, penalties, costs, losses arising out of such refusal of carriage by IndiGo or proposed travel, shall be borne solely by the customer.
With regards to the guidelines from DGCA, please note that GoAir will not be serving meals on board till 30th June’20.
This is applicable for all corporate bookings also.
For any assistance please write to navitaireapisupport@goair.in or get in touch with your sales representative.
Please find below the updated information with regards to the required documentation for passengers travelling from India to Japan.
To enter Japan, you must input the necessary information on the Questionnaire Web (Japanese) before departure.
After doing this, you will be issued a QR code which you must then present at the arrival airport. We kindly ask that you finish inputting the necessary information before departure, otherwise it may take you longer to complete the quarantine procedures.
For details, please see the information provided by the Office of Quarantine Station Administration, Ministry of Health, Labour and Welfare of Japan.
Please refer to the entire summary on our website, "Handling Procedures in Response to the Spread of COVID-19"
Greetings from China Eastern Airlines ( MU ) !! We are committed, and relentlessly putting every effort to combat the spread of COVID-19 as citizens of the world.
As a responsible Airline, we have currently reduced flights Ex-Delhi to Shanghai (MU564) from 7 times, to 2 times a week, departing every Monday & Friday ( Day 1 & Day 5) until 30th APR, 2020.
All flights Ex- Kolkata to Kunming (MU556) has been cancelled until 16th APR, 2020 We will keep notifying, of all changes Ex-Delhi & Kolkata operations, that will best serve the need of the hour. Our Airport staff is strictly following the guidelines received from both Chinese and Indian Govt. authorities to ensure a safe environment for our customers who confide in us, while travelling to return home or fulfil imperative businesses.
Japan Airlines (JAL) announces revisions to its flight frequency plans until 31st January’21. The
Company sincerely apologizes for any inconvenience but would like to ask for our customer`s
understanding during this unprecedented time.
Japan Airlines to operate Relief Flight on 14th June'20
This is to announce that we are operating relief flight to evacuate stranded japanese passengers. The stated relief flight is restricted to carry nationals/Permanent Residents** only
For our kind perusal below are the flight Details:
For booking, book B class for Economy and C class for Business.
** Passengers holding Japan PR will also be permitted on these flights irrespective of their nationalities,
Hence, Japan Airlines shall accept the booking for Indian Nationals falling in this category.
Non Japanese falling in five categories are allowed to enter Japan which is: "Special Permanent Resident", "Permanent Resident", "Long Term Resident", "Spouse or Child of Japanese Nationals", "Spouse or child of Permanent Resident".
For any other Travel restrictions imposed in the passenger's region of stay, please refer to the Consulate & other Competent Authorities.
Please treat this circular as confidential & refrain from sharing with third party officials. (Customers, Corporates and other related platforms)
Your compliance/adherence in this matter shall be highly appreciated.
Yours Sincerely Japan Airlines (SalesTeam)
Updated on 22 Feb 2021
Dear Travel Partner,
AirAsia Terminal information
We would like to inform you, To/From Mumbai (BOM) AirAsia (India) flights will be operating from Mumbai Airport Terminal 1 (T-1) from 10th Mar'21 onward.
Happy Selling.
Updated on 21 Feb 2021
Updated on 30 January 2021
Updated on 17 July 2020
Updated on 30 June 2020
Updated on 4 June 2020
Updated on 26 May 2020
Dear Travel Partner,
Greetings from AirAsia!
A passenger traveling to the below states have to comply with the respective state government regulations on obtaining a mandatory e-pass from the website links mentioned below:
Karnataka:
https://sevasindhu.karnataka.gov.in/Sevasindhu/English
The State Government of Karnataka has advised that with regard to air passengers coming to Karnataka, the travelers should have installed Seva Sindhu at least 4 days in advance of traveling to Karnataka and that they should not delete it after the journey
Failure to produce a confirmed e-pass at the check-in counter may lead to denied boarding.
You are further requested to advise all your passengers to check the respective websites of state governments where they are traveling to, for any travel-related advisory that may have been issued by them.
Updated on 25 May 2020
Dear Travel Partner,
Greetings from AirAsia!
A passenger traveling to the below states have to comply with the respective state government regulations on obtaining a mandatory e-pass from the website links mentioned below
Failure to produce a confirmed e-pass at the check-in counter may lead to denied boarding.
You are further requested to advise all your passengers to check the respective websites of state governments where they are traveling to, for any travel related advisory that may have been issued by them.
Noncompliance of the same may result in denied boarding.
Updated on 24 May 2020
Updated on 23 May 2020
Dear Travel Partner,
Greetings from AirAsia!
This is to inform you that we are moving our Mumbai operations from Terminal 1B to Terminal 2 effective 25th May 2020.
Requesting you to please inform the customers & make necessary changes on your portal.
Kindly find the below creative for your reference.
Updated on 26 march 2020
Dear Travel Partner,
Greetings from AirAsia!
Reference to the below email, please find below SRO with correction and attached SRO copy:
The document supersedes all previous communication from AirAsia
Re: FIT Travel Advisory due to Covid-19 Outbreak
With the recent update on AirAsia newsroom, Below guideline is applicable for travel agents (conventional and online platform) and corporate to reach out to your guests for all existing FIT bookings made on or before the 23rd March 2020 with departure date between 23 March 2020 and 31 May 2020:
1. Unlimited Flight Change: Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability.
Agent to contact AVA by following this step: Select "Covid-19" => "I want to change/cancel my flight" => "Move Flight"
Guests also have the direct access to AVA for this option. However, it is the agent's responsibility to provide the latest flight itinerary upon receiving notification
Applicable on AirAsia Domestic flights carrier code i5 & International flights carrier code AK,FD & D7
OR
2. Credit to Agency Guarantee (AG).
Agent to contact AVA via agency login by following this step:
Select "Covid-19" => "I want to change/cancel my flight" => "Credit to AG"
If agents request to credit into guest's BIG ID, a guarantee letter with the details of BIG ID, email and total amount to credit need to be sent to clientsupport@airasia.com.
This option will not apply to BSP/ credit payment accounts. Kindly contact your sales representative for any assistance.
Credit to Agency Guarantee (AG) on AirAsia India flights carrier code “i5” will only be applicable for flight with travel date between 25th March 2020 to 14th April 2020 due to suspension of domestic flights in support of the government measures to eradicate COVID-19
Any flight change to a new travel date beyond 31 October 2020 will follow standard terms and conditions.
Flight schedule is subject to regulatory approval and changes.
Travelers from India can fly to London with some travel restrictions.
Travel is allowed for UK Nationals/Residents, Indian nationals holding any type of UK Visa, Seaman of foreign nationalities or holding Indian passport post subject to clearance from Ministry of Shipping
Passengers are required to self-isolate themselves for 14 days after arrival in the country. Different quarantine rules are applicable depending on the region you are traveling to.
Passengers need to fill a self-declaration form at the time of booking/check-in.
Passengers are required to reach the airport at least 4 hours before departure.
Web check-in is mandatory for all the passengers.
Vistara flights will operate out of Terminal 2 at the Heathrow Airport, London and Terminal 3 at the IGI Airport.
EU Nationals, EU-residents, holders of EEA family member cards holding applicable visa
OCI card holders, if
- Minor children with Indian parents
- Reason for travel is a family emergency like critical medical conditions of immediate family members or death
- Married to an Indian national
- Students with at least one of their parents is an Indian citizen or an OCI card holder
Foreign Nationals holding applicable visa
Who Can Travel to Germany?
All EU Nationals & Residents of EU
All other Foreign Nationals and/or the spouse/children of such persons whether accompanying or otherwise. Indian Nationals holding US green cards, Canadian Permanent Residence status or any other eligible visa are permitted on this special relief flight if he/she is a spouse of a foreign national.
- Permanent Residence Permit holders for all third countries (including US Green Cards Holders and Canadian PR Holders) with no immediate family connection (for this purpose, only spouse is considered an immediate family connection) are currently not included in the eligibility criteria.
Seamen of any nationality including Indian Seamen subject to clearance from the Ministry of Shipping
All Indian Nationals destined for EU such as
- Students on Long Term Category “D” visa issued for study purpose travelling directly to the country of visa issuance as long as the studies cannot be carried out completely abroad**
- Students on Long Term Category D visa issued by German Embassy for study purpose with destination Germany. * *Travel on Long term category D visa for study purpose is valid as long as the studies cannot be carried out completely abroad. Students must present a certificate issued by their EU University, that their physical presence in the respective Schengen Country is necessary to Border Police in Frankfurt/Munich.
- Family reunion visa (Category “D”)
- Long-term (Category “D”) visa for employment in health and health research sectors, for care of the elderly as well as specialists and highly qualified workers whose employment is economically necessary and whose work cannot be postponed or carried out abroad
- or any other category that may be allowed by the EU Destination Country and permitted to transit via Frankfurt or Munich
What Else Do You Need to Know?
Flights from India
- The Lufthansa Repatriation flights are in strict compliance with the EXIT and ENTRY regulations applicable at the origin and destination as defined by concerned authorities
- Passengers are requested to recheck travel eligibility based on the above and on the regulations mentioned on the respective country’s regulatory website and accordingly purchase tickets at their own responsibility.
- Passengers are personally responsible to comply with the regulations and must also check transit Germany regulations, where applicable. For latest information on Entry/Exit rules for Europe, please click here
Flights to India
- The following flights are in strict compliance with the EXIT and ENTRY regulations applicable at the origin and destination as defined by concerned authorities.
- All electronic visas are revoked.
- Regular visa of all types must be obtained before departure.
- Long-term visa must be re-validated by Indian embassy or Consulate General.
- Passengers are requested to recheck travel eligibility based on the above and accordingly purchase tickets at their own responsibility.
Mandatory Conditions for Travelers
Flights from India
- All passengers have to comply by health and sanitization measures applicable by the airlines and at origin & destination countries.
- You are required to report at the Airport, at least 4 hours before the departure of the flight. The Check-in for the flight will close 90 minutes before departure time, irrespective of travel class.
- For the various health and safety measures to be followed onboard, click Here.
- At the time of boarding the flight, passengers will have to undergo thermal screening as per health protocol. Only asymptomatic travellers would be allowed to board the flight.
- Self-declaration form (2 COPIES) to be filled by all passengers. Click here.
Flights to India
All electronic visas are revoked.
Regular visa of all types must be obtained before departure.
Long-term visa must be re-validated by Indian embassy or Consulate General
-As per Government of India requirements, all passengers have to REGISTER WITH THE INDIAN MISSION(S) IN GERMANY, prior to departure via the following link. This is a mandatory requirement to travel on these flights.
- Passengers are required to produce a confirmation of the same at check-in.
- This process is mandatory even if the passenger has previously registered on a similar Indian Embassy website in his/her country of origin.
- Even if the journey originates outside of Germany, passengers must register on the above link and make sure to select “Germany” as departure country on the web-page.
- In case your Lufthansa flight number is not yet reflecting on the registration site, you can complete the registration process by selecting any flight to your final destination on, or close to, the chosen date of departure. Additionally, you can mention your Lufthansa Flight Number, Date and Time in the ‘Remarks’ section of the above-stated link.
All passengers travelling to Delhi, Mumbai and Bengaluru MUST submit SELF-DECLARATION FORM on the online portal at least 72 hours before the scheduled travel. This is a mandatory requirement to travel on these flights.
In case institutional quarantine is required, passengers are recommended to directly pre-book hotels empanelled by State Governments for COVID-19 quarantine.
Passengers must seek EXEMPTION FROM INSTITUTIONAL QUARANTINE by submitting a negative RT-PCR Test report on arrival. This test should have been conducted within 96 hours prior to undertaking the journey. The test Report should be uploaded on the for consideration. Each passenger shall also submit a declaration with respect to authenticity of the report and will be liable for criminal prosecution, if found otherwise. The test report could also be produced upon arrival at the point of entry airport in India. This might change on short notice and a test might be made mandatory.
It is mandatory for all passengers to DOWNLOAD THE “AAROGYA SETU” application on their mobile devices before boarding.
All passengers must go through the Guidelines for International arrivals issued by the Ministry of Health and Family Welfare, Government of India. Passengers must ensure they fulfil all requirements mentioned in the same.
Protocol, health measures and quarantine regulations related to COVID-19 implemented in India and as applicable at Destination State /Union Territories Government are to be adhered. Please find the same Here.
If the final destination is not the arrival airport of the international journey:
-Passengers intending to have connecting flights to other domestic airports as their final destination would be allowed for such onward journey, when the exemption from institutional quarantine requirement is granted in favour by the State authorities concerned of the first airport of landing on the basis of a negative RT-PCR test report, for which test was conducted within 96 hours prior to undertaking the journey.
- Passengers can arrange an e-pass via the State Government to quarantine at the point of final destination. Passengers are personally responsible to reconfirm the regulations & arrange e-pass via the State Government / GOI websites. In absence of required documents, the procedure as applicable by the authorities will be final and binding.
Passengers are personally responsible to comply with the regulations and must also check transit Germany regulations, where applicable. For latest information on Entry/Exit rules for Europe, please click Here.
All passengers have to comply by health and sanitization measures applicable by the airlines and at origin & destination countries.
For the various health and safety measures to be followed onboard, click Here .
At the time of boarding theflight, passengers will have to undergo thermal screening as per health protocol. Only asymptomatic travellers would be allowed to board the flight.
FOR ALL PASSENGERS TRAVELLING TO BENGALURU:
- Passengers may seek EXEMPTION FROM INSTITUTIONAL QUARANTINE by submitting a negative RT-PCR Test report on arrival. This test should have been conducted within 96 hours prior to undertaking the journey. Each passenger shall also submit a declaration with respect to authenticity of the report and will be liable for criminal prosecution, if found otherwise. The test report should be produced upon arrival at Bengaluru airport.
- For DETAILED GUIDELINES for each category of international passengers arriving at Bengaluru Airport, please click here.
- All passengers must download on their Aarogya Setu App, quarantine Watch App and Apthamitra App on their mobile devices.
- All regulations stated here are subject to updates.
Updated on 20 march 2020
Lufthansa Group offers flexible rebooking options for passengers
In view of the exceptional circumstances caused by the spread of the coronavirus, Lufthansa Group Airlines - Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti are offering flexible options to their customers.
As already announced on March 13, customers who have tickets for cancelled and existing Lufthansa Group flights can keep these tickets without having to commit to a new flight date straight away. Existing bookings will initially be cancelled, but the ticket and its value will remain unchanged and can be extended to a new departure date up to and including December 31, 2020. Customers can also re- book to another destination.
Previously, customers were asked to notify the airlines of their desired rebooking date by June 1, however this period has been extended by 12 weeks until August 31, 2020. With this policy extension, the Lufthansa Group Airlines are responding to the wish of many customers to help make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus.
The Lufthansa Group offers its customers a discount of EUR 50 on every rebooking. Rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.
This regulation applies to tickets booked up to and including March 31, 2020 and with a confirmed travel date up to and including December 31, 2020.
Currently Lufthansa Group Service Centers and stations are experiencing an extraordinary high number of customer requests. Lufthansa Group is constantly working on increasing the capacity, to cope with the demand. However, there are currently long waiting times, and therefore processing customer requests can be delayed. It is important to note that customers do not need to contact Lufthansa Group Customer Service before the original flight date. Rebooking is also possible after the planned flight date has passed. Rebookings can be made via Customer Service or travel agencies. The rebooking possibility with discount on lufthansa.com, swiss.com and austrian.com is currently under development. In parallel, the online rebooking functions without discount are available for short-term rebooking.
Updated on 17 march 2020
Dear Trade Partner,
Lufthansa Group waiver policy that already offers customers extensive rebooking options for existing and future bookings. We request you to follow the steps below :
1. Cancel all the segments .
2. Enter a MIS segment to keep the PNR alive until Dec 31, 2020
3. Add free flow text “CORONA (MIS 1A HK1 FRA 31DEC- CORONA TWP2008)
Kindly get in touch with your respective GDS to check the entry for same.
Dear Trade Partners,
With effect from 28 August 2020, all passengers, including Chinese nationals, departing Singapore for mainland China, must present a certified health declaration form or green “HS” health code issued by the Chinese Embassy in Singapore. Children under the age of 6 years are exempted from this requirement.
Passengers are required to take a COVID-19 nucleic acid test (NAT) as part of the submission to the embassy. Please see below for the requirement for taking NAT.
Flight date
Requirement
11 September 2020 onwards
Negative test certificate must be obtained within 3 days before departure
Passengers transiting through Singapore
Scoot, Singapore Airlines and SilkAir customers can now transit through Singapore Changi Airport from approved points to destinations in the Singapore Airlines (SIA) Group network currently operated by Singapore Airlines, SilkAir or Scoot.
New cities including Palembang, Pekanbaru, Semarang, Yogyakarta in Indonesia, have been approved for Scoot transit flights through Singapore from September 2020.
Please note that due to regulatory requirements, transfers to destinations in Mainland China are currently not allowed.
All approved cities and more details on transit flights through Singapore can be found here.
For SIA’s and SilkAir’s latest flight schedules, please click here.
Scoot will continue to monitor the situation, as well as evolving regulatory guidance, and will review our procedures as required. Do visit our website ,for the latest announcements.
Should you have any further questions for us, do contact your local Scoot office.
With effect from 28 August 2020, all passengers departing from Singapore for China or transiting via Singapore for China must take a nucleic acid test (NAT) for COVID-19 within 5 days before boarding.
Passengers unable to present the NAT results will not be allowed for check-in / boarding.
Exception arrangement for passengers departing on 30 august 2020 on TR100 from SINGAPORE to GUANGZHOU:
The following testing arrangements will be made available on an exceptional basis for passengers booked on TR100 to GUANGZHOU on 30 August 2020, departing at 0515hrs.
NAT for passengers on this flight can be done on 26 August 2020, between 0900 – 1030hrs at Regional Screening Centre (RSC) located at below address. Passengers must adhere to the timing above to prevent overcrowding.
- Location: Former Shuqun Secondary School, Address: 450 Jurong East Street 21, Singapore 609604
- Passengers must bring along following documents:
a. Passport
b. A copy of flight ticket or confirmed booking for TR100 on 30 August 2020
Passengers without necessary documents will not be able to take the NAT.
Passengers must also have a validemail address before arriving at the RSC for registration.
Passengers who already have scheduled for NATs or being scheduled for NATs before flight should proceed with their scheduled NAT. Only passengers without an existing NAT appointment should proceed to the RSC.
Passengers, who are unwell or show symptoms such as fever, running nose or sore throat, should not go for the NAT. Instead, they should seek care from doctor.
Please take note that NAT will cost SGD 186 for each passenger. After taking the NAT, passengers will receive an email on payment instructions, to make payment before the NAT results will be released to them.
Passengers are to note that the NAT results will require a turnaround time of 48 hours. They will need to adhere to the time slot of 26 August 2020, 0900 – 1030hrs for the NAT to be able to receive the results in time for the flight departing on 30 August 2020.
There could be circumstances where passengers might require a re-test, which will affect their ability to board the flight.
Please find given below an important update regarding the waiver policy and process to be followed for refunds for the cancelled flights !!!
Updated on 17 march 2020
Dear Partners,
Thank you for your continuous support of Scoot!
We are allowing voucher refunds for unused value of non-China routes bookings made on or before 15th March 2020, for travel up to 31st May 2020. These vouchers are valid for 12 months upon date of issuance and can be used for rebooking travel later.
Scoot has launched a self-service function to obtain voucher refunds for FIT bookings. Please access Scoot's Manage My Booking portal select the refund option no later than 4 hours prior to the flight's scheduled time of departure. We will do our best to process the refund in the form of Scoot vouchers within 30 business days.
Do note that the vouchers issued will be tagged to the Passenger Names in the booking. The voucher will be sent based on the email address used in the booking.
Kindly note the point of contact for refunds based on the booking platform:
These policies will support passengers / agents with the flexibility to defer travel plans in view of the current COVID-19 situation, which is unprecedented and has been developing very quickly.
Due to high volume of requests, we are aware that it has taken longer than usual for our response, and we sincerely apologise for the inconvenience caused.
For further enquiry, please contact your local Scoot office.
Updated on 16 Feb 2021
Mandatory Institutional Quarantine for Arrivals
Updated on 12 Feb 2021
Oman Air Update: Travel Guidelines to Oman from India
Dear Travelers,
Please find below the requirements for travel to Oman.
1. Arriving passengers shall be required to download and start the registration process on the Tarassud+ application before arrival.
2. Passengers holding expired Resident Permit / Visa are allowed to enter provided guest holding electronic visa renewed form which is approved by ROP.
3. Passengers holding employment visa exceeding 180 days stay outside Oman must have must have clearances from the ROP or SANAD office.
4. A completed "Traveller registration form" must be presented before boarding. The form can be obtained at https://covid19.moh.gov.om/#/traveler-reg
5. Passengers are subject to Coronavirus (COVID-19) PCR test.
• This does not apply to passengers younger than 15 years.
• This does not apply to passengers with a passengers with a consular, diplomatic, official, service or a special passport with a maximum stay of 7 days.
6. Passengers are subject to quarantine for 14 days.
7. Passengers must have an insurance to cover medical expenses in Oman for a period of one month.
• This does not apply to nationals of Oman.
8. Passengers must download the Tarassud+ app before check-in.
9. Passengers must present a proof at the check in that they registered for the mandatory PCR test which will be conducted after arrival to the Sultanate of Oman.
10. Effective 09th November, Passengers must present a negative Covid-19 PCR test result. The test result must be no longer than 96 hours from the time of sample collection to the time of departure.
11. Passengers staying for more than 7 days in Oman must download the Hmushrif app.
12. Passengers must pay OMR 25 on arrival.
13. Effective 11 November 2020:
Passengers must have a printed medical certificate with a negative Coronavirus (COVID-19) PCR test result. The test must have been taken 96 hours before arrival. The certificate must be in English.
• This does not apply to:
• passengers younger than 15 years;
• passengers with a diplomatic passport.
Thanks,
Updated on 18 November 2020
Updated on 5 June 2020
Updated on 18 March 2020
DATE CHANGES: (for any tickets issued until 31May2020
1.Two free date changes are allowed within the validity of the ticket. Bookings should be made in the same RBD as originally booked.
• If outbound sectors are rebooked, and the ticketed fare is no longer filed, ticket may be reissued against originally ticketed fare.
2.Where the original RBD is not available, rebooking in a higher RBD is permitted however fare difference should be collected. Date change fee is still waived.
3.Where the guest is not able to commit to a new travel date currently, ticket can be kept open/unassociated. Re-association to new travel dates should be done through Oman Air ticket offices/call centres only.
4. Tickets issued in E class on/before 03Mar2020 for all routings except GCC-ISC v.v., intra-GCC and domestic should either be reissued against originally ticketed fare, or should be reissued against an 0 class fare with no ADC.
REFUND: (for any tickets issued until 18Mar2020)
1. Refunds may be processed as per ticketed fare rules only. Waiver of refund penalties, or refund 0 non-refundable
Updated on 16 Feb 2021
Covid rules to Tashkent and Flight timings in Feb21
This is to inform that with effect from 30 Sep 2020, all tickets and
documents issued during period 01 April 2019 to 31 Mar 2020, will not be
entertained and processed for GST (K3) refund at any of Singapore
Airlines ticketing/booking offices in the city and airport, website, mobile
application and travel agents using GDS.
2. Also, tickets and documents originally issued with GST (K3) till 31 Mar
2020 but reissued during period 01 Apr 2020 till 31 Aug 2020, can be
submitted for refund only up to 15 Sep 2020 but not later.
3. Any refund for GST (K3) processed after the above deadline will not be
recoverable from the Government of India and hence will be a loss to the
company. All such losses incurred due to processing of refund request
past the last date will be recovered from the processer by way of Debit
Notes/ADMs.
Updated on 09 April 2020
Dear Business Partner,
At the outset, we would like to thank you for your support and understanding. In an extraordinary time in history, countries around the world are closing their borders to contain the Covid-19 virus. The decision is made from a public health perspective, but it has crippled our industry and disrupted the travel plans of many of our customers.
To extend as much flexibility as possible, Singapore Airlines and SilkAir with effect from 09 April 2020 through its Covid-19 Global Waiver Policy, have enhanced options available to affected customers who purchase our tickets on or before 15 March 2020, for travel from 24 January 2020 to 31 May 2020.
The enhanced options available are:
Option 1: Receive Bonus Flight Credits of INR 3,900 to INR 26,000 per ticket depending on the cabin class of travel, on top of unused ticket value, when they rebook using their Flight Credits (previously known as “Open Ticket”). Rebooking and no-show fees will be waived. Flight credits are to be used to offset the ticket purchase (fare and taxes) of up to 2 rebooked itineraries for travel completion by 30 June 2021.
Cabin Class
Bonus Flight Credits Offered
Exceptions
Economy Class
INR 3,900
Child & Infant tickets and partially unused tickets
Premium Economy Class
INR 5,200
Business Class
INR 10,400
First Class / Suites
INR 26,000
Or
Option 2: Receive a full refund of the unused value of their ticket. Cancellation and no-show fees will be waived. However due to the large backlog of service requests, our team will focus on processing the refunds for the departures that were scheduled for March 2020. We subsequently expect to process the refunds on a monthly basis. For example, the refunds for the April departures will be processed in May. We believe this will offer more clarity for our customers.
We have attached a message from our Executive Vice President Commercial and a document providing detailed information of our Covid-19 Global Waiver Guidelines and Options. We would be grateful if you can disseminate these to all concerned in your organisation.
Please feel free to reach out to our local sales offices for assistance and clarification.
We will continue to stay focussed on our customers and partners. We are confident that together, we can overcome this crisis and emerge stronger.
Refer TM with regard to Waiver NO RMMA/DEL/36/2020
Waiver due farmers agitation, It stands extended due to continuing
agitation affecting movement of passenger, the subject waiver
is extended for 27th November 2020,
rest terms and conditions will remain same as earlier.
Waiver code: RMMA/DEL/36/2020
Revised validity: For 26th & 27th November 2020.
Valid for passengers having confirmed tickets on flight departures out of Delhi Airport only.
We have introduced OK to Board procedure where passengers hodling MOFA approval will contact our office at Muscat to insert OK to Board remark in PNR.
Our staff will verify their MOFA approval and insert OK to Board remark in PNR
Kindly accept passengers on flight to MCT/SLL who have this OK to Board remark in PNR
Thanks and regards,
Mahesh Chaudhary
Country Manager-Oman
Air India
ATTENTION AIRPORT / STATION MANAGER'S,
Refer TM from Country Manager, MUSCAT (MCT), OMAN,
All stakeholders are requested to peruse the TM - for strict compliance & dissemination to all concerned
- Agents/CTO/ATO/Travel Industry Partners/Agencies & through social media, press communique/media briefings etc.
All Overseas Citizen of India (OCI) cardholders holding US passports
Foreigners (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020.
Outbound frights from India:
Any Indian national holding any type of valid US visa. It would be for the airlines concerned to ensure that there is no travel restriction for Indian nationals to enter USA with the particular visa category before issue of ticket/ boarding pass to the Indian passenger.
US citizens, legal permanent residents, and foreign nationals holding valid US visas.
Seamen of foreign nationalities; Seamen holding Indian passports would be allowed subject to clearance from the Ministry of Shipping.
Canada Inbound frights into India:
Stranded Indian nationals
All Overseas Citizen of India (OCI) cardholders holding Canadian passports
Foreigners (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministy• of Home Affairs (MHA) guidelines dated 30.06.2020
Outbound flights from India:
Stranded Canadian nationals/residents.
Any Indian national holding any type of valid Canadian visa. It would be for the airlines concerned to ensure that there is no travel restriction for Indian nationals to enter Canada with the particular visa category before issue of ticket/ boarding pass to the Indian passenger.
Seamen of foreign nationalities; Seamen holding Indian passports would be allowed subject to clearance from the Ministry of Shipping.
United Kingdom
Inbound flights into India:
Stranded Indian nationals
all Overseas Citizen of India (OCI) cardholders holding British passports
Foreigners (including diplomats) holding valid Visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020.
Outbound flights from India:
Stranded UK nationals/residents, foreign nationals transiting through UK or spouses of these persons, whether accompanying or otherwise.
Any Indian national holding any type of valid UK visa and destined for UK only. It would be for the airlines concerned to ensure that there is no travel restriction for Indian nationals to enter UK with the particular visa category before issue of ticket/ boarding pass to the Indian passenger.
Seamen of foreign nationalities; Seamen holding Indian passports would be allowed subject to clearance from the Ministry of Shipping.
United Arab Emirtes (UAE)
Inbound Flights into India:
Stranded Indian nationals
All Overseas Citizen of India (OCI) cardholders holding UAE passports
UAE nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020.
Outbound flights from India:
UAE nationals
ICA approved UAE residents destined for UAE only
Any Indian national holding any type of valid UAE visa and destined for UAE only. It would be for the airlines concerned to ensure that there is no travel restriction for Indian nationals to enter UAE with the particular visa category before issue of ticket/ boarding pass to the Indian passenger.
Updated on 06 August 2020
Dear All,
Please refer to the attached Circular no - 030A/2020 pertaining to Waiver no 30/INT/2020(EXTENSION) - Air India International tickets .
The Waiver is applicable on International Tickets only for Individual and Group Travel with extended validity , and
free Date/Flight/Routing/Booking code change .
For conditions and more details please refer to the attachment.
Waiver-No 29/DOM/2020 – Air India Domestic tickets
Application:
Passengers holding Air India Documents (098) and have/had their flights cancelled or were
not allowed to travel on the flight, owing to changed entry restrictions due COVID-19 from
15 March 20 onwards till 24 Aug 2020.
Passenger type:
Individual/ Group Travellers.
New Travel Validity:
All tickets irrespective of their date of purchase to be considered valid till 31 Dec 2021
irrespective of their current validity and ticket type i.e. The Value of the ticket will be fully
protected.
The booking must be done before 31st December 202 1 and journey to be completed
latest by 31st December 2021
Waiver :
Change:
One FREE Change, (Date/Flight/Routing/Booking Code) will be allowed including
change of routing.
Applicable conditions w.r.t Change
1) Date/Flight/Booking CodeChange:
a. For Travel Till 24th August 2020
i. For Date and Flight Change, No Change fee, to be collected irrespective of Booking Code in Same Cabin.
b. After 24th August 2020
i. No Down selling of fare and RBD allowed
ii. In case of same RBD available on same route but fare is higher, fare difference is waived.
iii. Applicable fare difference to be charged in case of fare in other RBD(other than lower or same RBD) is higher
2) Routing Change
i. Passenger desiring a change in routing of the ticket may be allowed to
adjust the value of the existing ticket against the new fare. Ticket will
have to be reissued alongwith difference of fare, if applicable. No
reissuance charges will be levied for such cases.
ii. However, no differential fare refund will be permitted in case new ticket
fare is lower than the existing ticket fare
Waiver Code to be used: Waiver29/DOM/2020
This waiver supersedes all earlier waivers issued related to COVID-19 exceptions below:
As per Office Memorandum from MoCA under ref: AV FNo29011/27/2020-DT dated 16th April
2020 on the subject, " Refund of air fare during the lockdown period, suspending Domestic and
International flight operations"- based on the instructions in the referred memo, it has been decided
to allow full refunds without levying any cancellation charges for all bookings made and
payment received during the lockdown period from 25th March 2020 to 03rd May 2020 for travel
during the same period. This applies for tickets sold for both Domestic and International Travel in
India.
As per Waiver no: 25/2020 dated 31 May Ver 02: Passengers holding tickets for Travel dates
between 25th-31st May 2020, which got cancelled, will be eligible for refund subject to the tickets
being purchased post- 22nd May 2020, when booking resumed for Domestic Flights as per MoCA
guidelines.
Updated on 18 June 2020
Revenue Management & Marketing Automation
New Delhi
Dated : 17 June 2020
Waiver No- Waiver30/INT/2020 – Air India International tickets
Application:
Passengers holding Air India Documents (098) and have/had their flights cancelled or
are/were not allowed to travel on the flight, owing to changed visa restrictions due COVID-19
from 15th March 2020 onwards till 31st July 2020.
Passenger type:
Individual/ Group Travellers.
New Travel Validity:
All tickets irrespective of their date of purchase to be considered valid till 31 Dec 2021
irrespective of their current validity and ticket type i.e. The Value of the ticket will be fully
protected.
The booking must be done before 31st December 202 1 and journey to be completed
latest by 31st December 2021
Waiver :
Change:
One FREE Change, (Date/Flight/Routing/Booking Code)will be allowed.
Applicable conditions w.r.t Change
1) Date/Flight/Booking Code Change:
a. No Down selling of fare and RBD allowed
b. In case of same RBD available but fare is higher, fare difference will be waived.
c. Applicable fare difference to be charged in case of fare in other RBD (other than
lower or same RBD) is higher.
2) Routing Change
i. Passenger desiring a change in routing of the ticket may be allowed to
adjust the value of the existing ticket against the new fare. Ticket will have
to be reissued alongwith difference of fare, if applicable. No reissuance
charges to be levied. For partly utilized tickets (RT tickets), residual value
may be calculated taking ½ RT fare.
ii. However, no differential fare refund will be permitted in case new ticket
fare is lower than the existing ticket fare.
This waiver supersedes all earlier waivers issued related to COVID-19 exceptions below:
Waiver Code to be used: Waiver30/INT/2020
NB: As per Office Memorandum from MoCA under ref: AV FNo29011/27/2020-DT dated 16th April
2020 on the subject, " Refund of air fare during the lockdown period, suspending Domestic and
International flight operations"- based on the instructions in the referred memo, it has been decided
to allow full refunds without levying any cancellation charges for all bookings made and payment
received during the lockdown period from 25th March 2020 to 03rd May 2020 for travel during the
same period. This applies for tickets sold for both Domestic and International Travel in India.
Updated on 31st May 2020
Dear All,
Waiver no 25/2020 dated 31May 2020, has been changed to include clause to allow waiver of Cancellation charges while allowing refunds, the same to be applied only for passengers who have booked flights post 25th May 2020 but flight has been cancelled. Updated waiver is appended below,
Waiver 25 dated 31 May 2020 Ver 02 (Amendment)
Guidelines for passengers holding existing Air India tickets (098 documents) for booking on Domestic Flights effective 25 May 2020
On resumption of select Domestic Flights from 25th May 2020, it has been decided that any passenger holding Air India confirmed tickets with travel dates during the lockdown period i.e 23rd March 2020 to 31st May 2020 and have had their flight cancelled will be allowed to book in available flights for the period 25th May 2020 till 24 August 2020 at no extra charge. In case of non-availability of same RBD, passengers holding existing ticket may be booked in any available RBD subject to maintaining same cabin class.
Tickets may be Reissued or Revalidated on NIL charge basis.
Further, if passengers have booked for flights post 25th May 2020, which have been cancelled, he/she is eligible for refund, cancellation charges will stand waived and passengers will be allowed for Full refund.
Waiver code to be used : Waiver 25/2020.
However, in case of passenger requesting a change of routing, only the rerouting charges will be waived as per Waiver 24, but applicable difference of fare will be charged. Also note in such cases, no down-selling will not be permitted.
The above changes can be done through Air India call centres/AI booking offices and AI Travel agents.
As for Travel agents, since they will not be able to revalidate the tickets, they may be advised to re-issue the tickets on No-ADC basis.
Updated on 28 May 2020
Updated on 26 May 2020
Dear Travel Partners
With a view to facilitate contact less travel, please encourage passengers to use attached QR codes for providing Health Undertaking and contact details.
Thanks for your help
In view of further extension of lock down in India till 31st May 2020 and consequent cancellation of all Air India flights till 31st May 2020, further to earlier waiver no 24/INT/2020 – Revised dated 01st May 2020, it has been decided to make partial amendment to the existing terms and conditions as below,
(A) Applicability: For travel dates between 15thMar’20 to 15th June’20on All 098 tickets Domestic & International both Inbound/outbound.
a. Re-booking of itinerary:
Passengers holding ticket for a flight operating between 15th March'20 to 15th June’20 and do not wish to travel; there is need not visit or call Air India, or concerned travel agent.
Passengers are not required to even report to the airport, for rescheduling their flight.
Air India will waive No-Show charges i.e. the ticket will be protected at full value.
As and when passengers finalise the date of their travel (upto 30th Sep’20), they can reschedule their travel plan without paying any date change or sector change** fee. Difference of fare applicable in case of non-availability of same RBD. Free of Charge Change- in Date/Flight/Routing**
Residual Validity of tickets/fare at the time of change
Travel to commence by
Booking RBD / Fare *
Less than 6 months validity
30th September 2020
Booking in same/higher RBD is allowed. No down selling of Fares/ RBD is allowed.
*Any fare difference is to be collected.
More than 6 months validity
31st March 2021
** Free – Sector change/Change of routing should be interpreted as any change of route within the region. Reissuance charges will be waived and any difference of fare is applicable. Regions are defined as DOMESTIC, SAARC, UK, EUROPE, GULF (Including SAUDI & NBO), AMERICAS, AUSTRALIA, and SOUTH EAST/FAR EAST. Passengers may choose option to travel to alternate destinations within the same region.
Examples:
1. Passenger holding DEL-BLR ticket will be allowed to change it to DEL-MAA.
2. Passenger holding DEL-FRA ticket will be allowed to get it reissued to DEL-VIE.
Waiver code to be incorporated in endorsement/remark field: 24/INT/2020
The above waiver applies for Group travel as well.
No rerouting is allowed on other carriers.
This supersedes all other waiver issued in respect to COVID-19.
Air India reserves the right to change/withdraw the waiver at any time. The waiver may be amended/extend depending on reassessment of the situation from time to time.
The following points are clarified further,
1. In case the passenger is able to get the same RBD for his/her new date of travel but the fare for the RBD has changed, passenger should not be charged any differential and may be rebooked without charges.
2. In case, passenger has used benefit of any earlier waiver for a free date change and due some reasons there is no operations on the new date also, passenger will be eligible to avail the benefit of waiver again.
Updated on 24 march 2020
Dear Travel Partners,
Re-Booking or Cancellation of Itinerary
Only for Passengers travelling between 23rd March 2020 to 30th April 2020 on
Air India Domestic / International flights
If you are holding a ticket for a flight operating between 23rd March 2020 and 30th April 2020 and do not wish to travel due to COVID-19, you can change the date of travel or flight or routing FREE OF CHARGE without paying any penalty at your leisure up till 30th September 2020.
All penalties such as No-Show, date change and rebooking charges are waived off.
Your ticket will be protected at full value.
You need not visit or call your travel agent or Air India offices at this point. You don’t even have to report to the airport for rescheduling your flight. So please stay at home and stay safe.
We sincerely apologies for the inconvenience caused to you.
Thank you for choosing Air India and see you on board very soon.
Please visit our website www. airindia.in for latest updates.
You can contact our offices once we start flight operations.
In these trying times, Air India would like to reassure you as under:
For passengers holding Air India (098) tickets for Travel between 23 Mar, 2020 and 30 Apr, 2020, on Air India domestic and international network,
it is not necessary to visit or call Air India or your travel agent at this time or report to the airport.
1) Air India will waive rebooking / cancellation / No-show charges i.e.your ticket will be protected at full value. 2) You can reschedule your date of travel upto 30th Sep'20 without paying any changes fees for date / flight / routing(AI only). 3) Booking in same / higher RBD is allowed. Downselling is not permitted. Fare difference will be chargeable. 4) Above is valid for Group bookings also
You may like to check our website - www.airindia.in for latest information.
Team Air India
Updated on 23 march 2020
Dear Travel Partners,
Please find details of Waiver no. 24 which supersedes all other waivers on subject.
The terms of waivers are being changed to give better customer experience as COVID19 situation is evolving.It is also clarified that in case of same RBD available during re-booking and the fare is different, passenger will be allowed the benefit and no fare differential to be charged.
As a part of measures being taken by the Government of Malaysia to reduce spreading of COVID-19, for the period 18th March 2020 until 31st March 2020, attached please find a copy of the Movement Restriction issued by the Immigration Department of Malaysia .
Please be informed of the following, issued by Civil Aviation Authority of Sri Lanka.
This is to inform all online and offline carriers that according to instructions received from Sri Lanka Health Authorities,
all International Airports in Sri Lanka will be closed for operation of inward international commercial passenger
flights (i.e arrivals) with effect from, 0400hrs on 19 March 2020 (local time in Sri Lanka) until 2359hrs on 25 March 2020 (local
time in Sri Lanka).
The closure will be reviewed by the Sri Lanka Authorities During the above mentioned restricted period the following will be
permitted:
1.Aircraft Departures with passengers originating from Colombo, Stop overs, transit passengers or visiting tourists.
2.Emergency Diversions to BIA
3.Freighter Operations and humanitarian flights to BIA
4.Technical landings at BIA
5.Inbound ferry flights (without passengers) at BIA Airlines are strictly instructed
to follow the above instructions.
Updated on 17 march 2020
Please find attached our sales circular number 264 with regard to Schedule Amendment no 51 giving detail of Rescheduled / cancelled flights due Corona Virus.
SRILANKA RESTRICTION ON DISEMBARKING OF PASSENGERS
RTM & Directions from Chairman, Civil Aviation Authority of Sri Lanka, from Country Manager Sri Lanka (CMB), for information and dissemination to all concerned please.
Urgent and Important
Further to the notice sent by the Director General of Civil Aviation on 12th March 2020 banning the travel from South Korea, Italy and Iran effective 14th March 2020 the following will also apply. This is to inform all online carriers and offline carriers that according to the instructions received from Sri Lanka Health Authorities, all travel beginning from France,Spain,Germany,Switzerland,Denmark,Netherlands,Sweden and Austria to Sri Lanka will be banned from 15th of March 2020 for two (2) weeks ending 29th March 2020.
The ban will commence on all flights arriving after 15th March 2020 2359hrs (Local Time in Sri Lanka) and end on 29th of March 2020 2400hrs (Local time in Sri Lanka) Flights to/from UAE
Please book tickets only for Permanent Resident Visa holders to UAE, as per the UAE regulations due to COVID-19.
Do not book any other visa like visit visa, tourist visa etc., as it will not be accepted by the UAE authorities.
Air India Express will be operating all its flights to UAE are as per the current schedule.
Dear Partners,
Greetings from Air Canada !!
In continuation of Sep-2020 flights, we are pleased to announce our Oct-2020 schedule with more flights to YVR as approved by the DGCA. Please refer to our flight schedule table below.
YYZ-DEL-YYZ - SEP till 24 -OCT – 2020
Flight No.
Sector
Dep
Arr
Days
Weekly
AC042
YYZ-DEL
20:55
20:20 +1
Tue/Thu/Sat/Sun
4
AC043
DEL-YYZ
00:30
05:30
Mon/Tue/Thu/Sat
Please Note - AC043 is the first flight which arrives in YYZ
YVR-DEL-YVR – SEP – 2020
Flight No.
Sector
Dep
Arr
Days
Weekly
AC044
YVR-DEL
13:45
16:20 +1
Fri
1
AC045
DEL-YVR
09:40
11:15
Fri
YVR-DEL-YVR till 25 - OCT – 2020
Flight No.
Sector
Dep
Arr
Days
Weekly
AC044
YVR-DEL
13:45
16:20 +1
Mon/Wed/Fri
1
AC045
DEL-YVR
09:40
11:15
Wed/Fri/ Sun
Connectivity Beyond: Passengers travelling beyond YYZ/YVR (Addon Sector) can have an advantage to avail a through-fare at minimal price along with through baggage till their destination. Who Can Travel: Air Canada accepts all type of passengers provided they have valid documents and are exempted to enter Canada, A traveller may be denied entry into Canada if they are not exempted from the Travel restrictions or if they do not meet the requirements under the Immigration and Refugees Protection Act.
(Note: Air Canada will not be liable if the passenger is denied boarding due to incomplete documents or If the passenger doesn’t meet the eligibility criteria to travel)
Please refer to the IRCC link below which can be shared with your passenger also for their understanding. https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/travel-restrictions-exemptions.html
Updated on 25 August 2020
Who Can Travel?
Canadian citizens and Permanent Residents can travel
Students can travel with the following restrictions:
- New students for the fall semester are not currently covered under the exemptions to Canada’s travel restrictions. Only returning students or those approved on or before March 18 may travel if they meet the requirements below. Most post-secondary schools in Canada will be offering on-line learning for the fall semester where physical presence on campus will not be required and therefore travel to Canada is not required at this time.
- The Canadian High Commission does not provide letters of authorization. You will need to satisfy the airline that your travel to Canada as a student is essential and non-discretionary. If your learning institution is indicating it is essential for you to be in Canada due to having in-person classes, or you don’t have sufficient access to wifi etc. The school should provide a detailed letter explaining why you need to be in Canada. You will need to provide this letter to the airline.
Temporary Student-essential (non-discretionary) can travel:
- If you are a student, you’re exempt from the travel restrictions and do not require an additional permission letter if you have:
- A valid study permit and are returning to Canada, or
- A valid study permit or a port of entry letter of introduction that shows that you were approved for a study permit before or on March 18, 2020 where your institution is offering courses and your presence in Canada is necessary.
- We strongly recommend entering Canada no earlier than 3 weeks prior to your studies commencing. If you seek to enter Canada earlier this would not normally be considered essential travel and you may be denied boarding or entry into Canada.
Work Permit holders can travel with the following restrictions:
- The Canadian High Commission does not provide letters of authorization. If you are a temporary foreign worker, you must have a valid work permit. - Your travel is essential (non-discretionary) if you’re in either of these situations: - You’re a worker who
- has a letter of introduction for a work permit (open or employer-specific), and
- has a valid job offer, and
- can work once you’ve completed your 14-day quarantine in Canada (unless you’re exempt)
Indian passport holders on visitor visas can travel with the following restrictions:
- There are 2 categories of visitors who may be permitted to enter Canada for family reunification purposes.
- Family Reunification - Foreign national traveling to join a Canadian citizen or permanent resident in Canada (No authorization letter required)
- Immediate family members of a Canadian citizen or a permanent resident of Canada will be deemed to be travelling for a non-discretionary or non–optional purpose if the travel is for 15 days or more and they are travelling with or to be with their Canadian Citizen or permanent resident family member. Please find information in the following link to assist you regarding if you are exempt from the travel restrictions: Travel Restriction Measures
- If you are exempt from the travel restrictions, you may travel to Canada. Travellers are expected to self-identify to airlines at the point of boarding that they are exempt under this provision by presenting documentation to establish their family member’s Canadian citizenship or permanent resident status and their relationship to that family member. Please use the aforementioned link for a list of recommended documents to present to the airline. IRCC is not providing authorization letter for cases that meet the above criteria.
Family Reunification - Foreign national traveling to join a temporary resident in Canada (Authorization Letter Required)
Foreign nationals who have an immediate family member already residing in Canada as a worker, visitor, student or protected person are exempt from the travel restrictions if the purpose of their travel is non-discretionary/essential. The objective of this exemption is to facilitate reuniting immediate family members who have been separated as a result of these travel restrictions.
What Else Do You Need to Know?
Air Canada airways will operate direct flight thrice a week for Toronto-Delhi-Toronto till 30th Aug, 2020. The days are Tuesday, Friday, and Sunday.
The final determination to allow a traveller to board an aircraft is made by the airline, often in consultation with the Canada Border Services Agency.
Everyone is subject to examination when entering Canada and a traveller may be deny entry if they are not exempt from the travel restrictions or if they do not meet requirements under the Immigration and Refugee Protection Act.
The Government of Canada is providing an update on travel restrictions put in place to Stem the spread of COVID-19. Exemptions to the air travel restrictions will apply to foreign nationals who have already committed to working, studying or making Canada their home, and travel by these
individuals will be considered essential travel for land border restrictions.
The exemptions include
seasonal agricultural workers, fish/seafood workers, caregivers and all other temporary foreign workers
international students who held a valid study permit, or had been approved for a study permit, when the travel restrictions took effect on March 18, 2020
Permanent resident applicants who had been approved for permanent residence before the travel restrictions were announced on March 16, 2020, but who had not yet travelled to Canada.
Air Canada is operating the scheduled flight to YYZ and YVR from DEL:
· Flights are available on GDS
· Passenger must be Canadian or permanent residents or as per the exemptions mentioned above as only they can enter Canada at this time.
AC43
· Departure DEL 00:45 March 23
· Arrival YYZ 06:25 March 23
AC45
· Departure DEL 04:45 March 23
· Arrival YVR 06:50 March 23
For any reissuance kindly refer to the Goodwill policy available n www.aircanada.com/agents Online DRS or Flash sent on 16th March regarding date change policy.
Updated on 19 march 2020
Updated Schedule Change Policy and GDS Instructions for Future Credit
Air Canada has revised its Schedule Change policy, effective immediately, for schedule changes processed as of March 19, 2020.
This is what it means for affected customers:
Refunds are not permitted, as per the updated Schedule Change policy.
Customers are eligible to retain the value of their ticket as a future credit, regardless of fare brand, valid for all travel to be completed within 24 months.
Exceptionally, select countries have consumer regulations which Air Canada is required to abide by to offer a full refund. The list of countries is detailed below:
Flight Origin
Refund of unused coupons
Deadline to request refund after Schedule Change
From Algeria
Yes + return to origin
8 days
From Argentina
Yes
30 days
From Brazil
Yes + return to origin
N/A
From Chile
Yes
N/A
From Colombia
Yes
N/A
From India
Yes
N/A
To/from Israel
Yes
21 days
Any ancillary products settled in the EMD are still refundable.
As a reminder:
Affected customers whose flights are cancelled are still eligible for a full or partial refund if permitted by the fare rules.
The updated Schedule Change policy and GDS instructions on how to extend the ticket validity to use for future credit when affected by a Schedule Change, are outlined in the updated document.
Given the evolving situation, please be aware that these documents are subject to change. We recommend that you refer to aircanada.com/agents for the latest version.
We recognize these are difficult times and we thank you for your continued support.
Updated on 19 march 2020
Dear All
Please share the below with you team and B2b agents.
Updated Schedule Change Policy and GDS Instructions for Future Credit
Air Canada has revised its Schedule Change policy, effective immediately, for schedule changes processed as of March 19, 2020.
This is what it means for affected customers:
Refunds are not permitted, as per the updated Schedule Change policy.
Customers are eligible to retain the value of their ticket as a future credit, regardless of fare brand, valid for all travel to be completed within 24 months.
Exceptionally, select countries have consumer regulations which Air Canada is required to abide by to offer a full refund. The list of countries is detailed below:
Flight Origin
Refund of unused coupons
Deadline to request refund after Schedule Change
From Algeria
Yes + return to origin
8 days
From Argentina
Yes
30 days
From Brazil
Yes + return to origin
N/A
From Chile
Yes
N/A
From Colombia
Yes
N/A
From India
Yes
N/A
To/from Israel
Yes
21 days
Any ancillary products settled in the EMD are still refundable.
As a reminder:
Affected customers whose flights are cancelled are still eligible for a full or partial refund if permitted by the fare rules.
The updated Schedule Change policy and GDS instructions on how to extend the ticket validity to use for future credit when affected by a Schedule Change, are outlined in the updated document.
Given the evolving situation, please be aware that these documents are subject to change. We recommend that you refer to aircanada.com/agents for the latest version.
We recognize these are difficult times and we thank you for your continued support.
Updated on 19 march 2020
On-board Service
For the well-being of your clients and our employees, as of March 19, we will temporarily adjust our on-board service as a health and safety measure in response to COVID-19. The following will be gradually implemented: Flights operating in Canada, or to/from the U.S.*, Caribbean and Central America
For all cabins, we will provide individual water bottles instead of our bar service offering and pillows and blankets will no longer be available.
Complimentary headsets will be provided to customers on flights equipped with in-flight entertainment.
In Premium Economy and Economy Class, we will suspend food service including our Bistro offerings.
In light of these changes, customers may wish to take this into consideration prior to arriving at the airport as many concessions and restaurants at the airport may also be closed.
In our Business Class, we will provide a pre-packaged meal or snack on all flights longer than two hours. Unfortunately we will not be able to accommodate any special meal requests.
For Air Canada Rouge, iPads will no longer be offered.
*Exception: On flights between Toronto-Pearson (YYZ) and Honolulu (HNL), a complimentary pre-packaged meal will be provided in all cabins. Flights between Canada and Europe, Asia, Australia and South America
Starting at a yet to be determined date, all food service will be transitioned to pre-packaged in all cabins, while bar service will be limited to water only.
As of March 19, pillows and blankets will no longer be available in Premium Economy and Economy Class; only blankets will be offered in Signature Class.
For Air Canada Rouge, iPads will no longer be offered.
We recognize these service changes may impact your on-board experience. Thank you for your understanding and patience as we adapt to this evolving situation.
For more information, please continue to visit our dedicated webpage.
Updated on 16 march 2020
SCHEDULE CHANGE GUIDELINES FOR TRAVEL AGENTSA schedule change (SKCH) is a flight cancellation, time change, flight number change, routing/airport change or operating carrier change which occurs more than 48 hours prior to the original scheduled departure time. These guidelines have been established to address the re-protection of your clients affected by such schedule changes.
The Sudanese nationality are exempted from presenting the (PCR) test. (This exemption is only valid for travel originating KSA to Sudan during 25, 26 & 27Aug 2020)
All non-Sudanese passengers still shall obtain the (PCR) to enter Sudan.
Updated on 12 Feb 2021
Delta blocks middle seats, limits onboard capacity until Spring 2021
Turkish Airlines is offering a 40 percent discount on base fare on published one way and return fares in Economy and Business class, for flights between April 1 – December 31, 2021 as long as they are purchased between January 13 – 15.
Turkish Airlines passengers will also be able to change the dates of the tickets free of charge while refunds and cancellations will be subject to the rules of the fare classes.
* Please note flights to/from Ercan Airport and Chinese Mainland (Beijing, Shanghai, Guangzhou and Xi’an) are not included in this campaign.
Thanks
Updated on 20 march 2020
Dear Travel Partner,
THIS MAILER OVERRIDES ALL PREVIOUS COVID-19 RELATED TELEX.
ADDITIONAL RIGHTS WILL BE GIVEN ACCORDING TO RULES BELOW FOR THE NON-CANCELLED INTERNATIONAL FLIGTS PASSENGERS.
For all individual and group tickets purchased on/before March 31, 2020, original booking on flights up to December 31, 2020.
( including Aanadolujet International flights excluding domestic flights within Turkey and to/from Eercan airport) Rebooking/rerouting or Open-ended tickets requests will be applied without considering fare rules according to the following conditions.
REBOOKING / REROUTING REQUESTS:
Rebooking and Rerouting will be made without any charge for different booking classes only if the new destination is in the same IATA region and in the same cabin providing that travel is completed up to Feb 28,2021 (included) for TK and AJ operating flights.
If changes affect passengers travel plans, rebooking and rerouting will be made free of charge with the original class (up to effected duration) if there is availability in the same cabin without considering availability of original class.
Rebooking and rerouting is made according to original ticket fare rules on interline flights where TK is the marketing carrier. However if interline flights change to TK or AJ operating flights, change will be applied according to the telex.
Conditions for Free change:
a) Free change can be applied only if flights in reservations are cancelled before the first flight departure time. New departure dates can be decided later up to Feb 28, 2021 (included).
b) Tickets which are cancelled according to the this rule, passengers will not be accepted as no-show even though rebooking/rerouting is made after the original ticket flight date.
c) If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules.
Exception:
In order not to restrict passenger rights given by previous telex, passengers who have a reservation which are ticketed before Mar 31,2020 (included) and travel date is up to May 31,2020 (included) can change their reservation even after first departure date. Cancellation is not necessary before the first departure date only for these passengers. This change can be applied just once and they will not be accepted as No-show.
OPEN-ENDED TICKET PROCEDURES
Passengers will have an open-ended ticket only if flights in reservations are cancelled before the first departure time of original ticket. New departure dates can be decided up to Feb 28, 2021(included) provided that new travel must be completed before Feb 28, 2021(included).
Rebooking/rerouting requests of group reservations for which payment or guarantee MCO is received before Mar 31,2020(included) will be made disregarding applying change penalties of existing fare rules.
REFUND REQUESTS
Refund and cancellation requests will be made according to original fare rules. There will be no given refund rights within the scope of this telex.
Refund rights given by previous covid-19 related circular, which is about not cancelled international flights, will not be applied no more.
ISSUE DATE FOR NEW TRAVEL
There is no restriction on issue date. New travel dates can be decided up to new departure date of travel.
EXTENSION OF VALIDITY
Validity of ticket can be extended until Feb 28,2021 without any fare difference or penalty.
Please note Ticket changes requests can be made by Turkish airlines sales office, sales agents where the tickets are purchased, Turkish airlines online channels and Call Center.
Open-ended procedures can be made by Turkish airlines sales office, sales agents call Center where the tickets are purchased.
APPLICATION CONDITIONS:
1. Valid for tickets purchased on and before 31th of March 2020.
2. Valid on flights if the original departure date is until the December 31, 2020.
3. New journey should be completed up to February 28,2021 (included)
4. Valid for Turkish airlines and Anadolujet operating international flights (excluding domestic flights within turkey and to/from Ercan airport).
5.This application is valid for rebooking and rerouting requests of group reservations under the conditions of general group rules.
6. Rebooking and rerouting requests will be applied without any charge (YR, taxes and fare differences etc.) Only for once.
7. This circular will be also valid for non-Changeable promotional tickets.
8. Change request will be applied for Miles and Smiles tickets (excluding domestic tickets within turkey and to/from Ecn airport).
The changes mentioned above will be limited to only once and other additional changes will be handled with existing penalties and fare differences within the fare rules.
Updated on 16 march 2020
Dear Travel Partners,
For tickets* issued on or before 31 March 2020, for flights taking place up to 31 December 2020 (*excluding tickets for domestic flights within Turkey and to/from Ercan Airport) first date change will be free of charge, provided that the change is completed by 31 May 2020(included).
Below conditions will apply:
Valid for tickets* to be reserved and issued on and before 31 March 2020(*excluding tickets for domestic flights within Turkey and to/from Ercan Airport), for first active reservation departure date before 31 May 2020 provided the change is made before the scheduled departure date.
New Travel date period for unused tickets can be used within one year from the issue date of the ticket.
Used tickets can be used within one year from the first date of travel.
If reservations are not cancelled before the scheduled departure, reservations will be accepted as No-show and the changes requested will be as per the original ticket rules.
Valid on flights operated and marketed by Turkish Airlines network (excluding tickets for domestic flights within Turkey and to/from Ercan Airport) until 31 Dec 2020, new journey must be completed before 28 Feb 2021(included), first rebooking charge will not be applicable for rebooking/rerouting. This is also applicable for Groups for which payment or guarantee MCOs are received.
If cancellation is not made as given, then ticket will be No-show and change requests will be made as per the original ticket fare rules.
For tickets* issued before 12 March 2020, for flights taking place up to 31 May 2020 (*excluding tickets for domestic flights within Turkey and to/from Ercan Airport) first date change will be free of charge, provided that the change is completed by 31 May 2020.
EXCEPTIONS: For tickets issued before 05 March 2020, booking on flights between 05-12 March 2020 and have become No-show because itinerary was not cancelled before scheduled flight time, No-show penalty will not be applicable. This also covers non-changeable tickets in case of No-show. This expectation will not be applicable for travel dates after 12 March 2020 (included).
Change requests can be made through the Turkish Airlines Sales Offices and agencies from which the ticket was purchased.
Please note,
Passengers who have transited or have been to Austria, Belgium, People’s Republic of China, Denmark, France, Germany, Iran, Iraq, Italy, Republic of Korea, Netherlands, Norway, Spain and Sweden are not allowed to transit or enter into Turkey.- This does not apply to Turkish Nationals.
Updated on 03 Feb 2021
Etihad Airways – Special fares to Dubai in Business Update 02FEB20
If you are a UAE resident, you are encouraged to visit uaeentry.ica.gov.ae before you book your flight as a guide to verify your entry status. We recommend you clear your browsing data as the website is updated regularly.
You must have COVID-19 negative test reports from any government medical facility prior 96 hours of your flight. Bring a print of your test results to show it at check-in counter.
Make sure that you carry photocopy of your passport and UAE resident visa as it will require presenting while returning to Abu Dhabi.
Travel guidelines may change at any time according to the situation, therefore you are required to check the latest travel guidelines before booking flights. Click here.
You can check the steps taken by the Etihad Airlines to make your travel safe and comfortable by clicking here
What Are the Updates?
Visit the Abu Dhabi health check desk
- You’ll undergo thermal screening and COVID-19 PCR testing when you land at Abu Dhabi airport. This applies to all guests, including infants and children
Download the Al Hosn app
- Remember to download the Al Hosn app, the UAE’s official COVID-19 results and contact tracing app.
Quarantine for 14 days
- When you arrive in Abu Dhabi, you are required to self-isolate for 14 days.
Emirates is offering free cover for COVID-19 medical expenses and quarantine costs for passengers travelling on visit visas to UAE. For complete details please refer to www.emirates.com/COVID19assistance.
Travel guidelines are changing frequently, therefore it is suggested to check emirates.com before you book your travel.
Updated on 23 march 2020
Dear All,
Greetings from Etihad Airways !
Hope you and your family members are fine.
Effective today, we have removed the option of refund on tickets. You still have the flexibility to either do a date change or turn the booking into Etihad Credit.
As the world continues to deal with the outbreak of coronavirus, I wanted to make sure that you're kept up-to-date with the latest travel information and rebooking options as quickly as possible.
Where to find the latest information
Travel news on twitter
Follow us on twitter @etihad (English) and @EtihadAR (Arabic) for our most up-to-date live travel information.
etihadhub.com
Our dedicated trade website has the most up to date information and policies to help if your customers have been impacted by COVID-19. We update this site regularly so it’s the best place to find travel information, waivers and rebooking guides. Including our easy guide.
Dedicated team
I understand that in times of uncertainty, being able to speak to someone means a lot. That's why our dedicated sales team are on hand to support, so please feel free to reach out to your local Etihad Airways representative whenever you need them.
Our network updates
Due to the spread of the COVID-19 novel coronavirus and its continuing impact on air travel services globally, we at Etihad continue to follow UAE and international government and regulatory authority directives and have implemented a series of network changes. The following services to/from Abu Dhabi have been temporarily adjusted:
Destination
Status
Milan (MXP)
All flights suspended until 30 April.
Rome (FCO)
EY85/86 suspended until 30 April.
EY83/84 suspended until 30 June.
Beirut (BEY)
All flights suspended from 16 March until 31 March.
Istanbul (IST)
All flights suspended from 16 March until 31 March.
Casablanca (CMN)
Rabat (RBA)
All flights suspended from 16 March until 31 March.
Amman (AMM)
All flights suspended from 17 March until 31 March.
Madrid (MAD)
Barcelona (BCN)
All flights suspended from 17 March until 31 March.
Jakarta (CGK)
Reduced from double-daily to daily (suspension of EY472/471) from 18 March until 30 June.
Seoul (ICN)
Reduced from daily to four weekly (operating on Tuesdays, Thursdays, Fridays and Sundays) from 30 March to 30 April.
Hong Kong (HKG)
All flights suspended until 30 June.
Bangkok (BKK)
Reduced from triple-daily to double-daily (suspension of EY406/405) from 21 March to 2 May.
The following previously announced network changes remain in place:
Repatriation flights by KLM are in strict compliance with the EXIT and ENTRY regulations applicable at origin and destination as defined by the competent authorities.
Current approvals received by KLM for repatriation operations ex India allow travel of the following :
EU and EEA Nationals & Residents returning to home country.
EIndian nationals with EU residency permit with final destination within Europe.
EThird country foreign nationals and/or spouse of such persons who have a Permanent Residency (PR), can travel accompanied or otherwise returning to their home country.
EIndian nationals with US Green Cards, Permanent Residency (PR) for Canada, & other countries will be allowed to travel only if the spouse is a citizen of destination country.*
EPassengers travelling with Student Visas issued for study purpose and ONLY for final destination EU.
Not included in the current repatriation scope :
PR holders for all third countries (including US Green Cards and PR for Canada) with no immediate family connection as specified above*
Tourist visas.
Passengers are requested to check their travel eligibility based on the above scope and the regulations / ENTRY requirements on the arrival country’s regulatory website and accordingly purchase tickets at their own responsibility. Passengers are personally responsible to comply with the regulations.
All passengers have to comply by health and sanitization measures applicable by the airlines and at origin & destination countries.
Passengers are required to report at the Airport, at least 4 hours before the departure of the flight.
Passengers arriving from India to destination France are required to undergo a biological examination of virological screening 72 hours before the flight which does not conclude to a COVID-19 contamination. In the absence of test report, passengers will be required to conduct this test upon arrival.
The regulations stated here are subject to updates.
Updated on 25 August 2020
Who Can Travel to Paris?
All EU and UK nationals.
Indian nationals permitted to travel abroad as per MHA guidelines & with destination Europe and UK.
Third country foreign nationals returning to their home country (including spouse, children and immediate family members accompanied or otherwise).
Indian nationals with US Green Cards, Permanent Resident permit to Canada, & other countries will be allowed to travel only in case of the specified family connection i.e Spouse is a citizen of the destination country*
Seamen of foreign nationalities.
Indian seamen subject to clearance from Ministry of Shipping.
Not included in the list: Resident Permit Holders for all third countries including US Green Cards and Canadian Residents Permit Holders with no immediate family connection as specified above*
Who Can Travel to India?
Passengers are eligible to fly to India with journey commencement from any global point of origin.
All nationalities are eligible.
What Else Do You Need to Know?
India-Paris: Flights are in strict compliance with the EXIT and ENTRY regulations applicable at origin and destination as defined by the competent authorities.
Process to travel from Paris to India
- Mandatory to register with the Indian Consulate / Embassy in the country passengers are commencing their journey. Kindly follow the process advised by the Ministry of External Affairs via link: https://forms.gle/ddKHqae5cVrstXbu8
- Protocols, health measures & quarantine regulations related to COVID-19 implemented in India and as applicable at Destination State /Union Territories Government are to be adhered.
- Mandatory to download the “Aarogya Setu” application on mobile devices.
- Passengers to undergo mandatory quarantine for 14 days upon arrival into India.
- To comply with regulations by competent authorities’ flights ex-Paris will be closed for sale 4 days before departure.
In addition to above, all passengers are personally responsible to arrange and be in possession of the required heath and travel documentation such as passport, visas heath certifications, any relevant documents for ENTRY into India and confirmation of Embassy registration.
Updated on 17 march 2020
Dear Trade Partner,
Due to constantly, evolving situation related to the Coronavirus, this policy is subject to change.
Please stay connected to agentconnect.biz by clicking on below link for latest updates and to the AFKL website for real time flight updates. https://www.agentconnect.biz/IN/en/local/process/homepage/page_d_accueil.wadis
We are experiencing high call volumes and emails to be actioned. Patience during this time will be highly appreciated. Notes:
The EMDs mentioned in the policy are valid for 1 year from date of issue. They are non-refundable/non transferrable. This EMD can be used on AF/KL/DL network globally for any routing.
Amadeus Agents to issue EMD - CDET for the unused value of the existing ticket on your GDS .
Other GDS users may cancel the booking and let us know for EMD issuance, before 30 Sep.
In all cases, enter an RM element in the PNR specifying the cause (DUE TO CORONA VIRUS) and date of the irregularity. Also update similar remarks in refund reason.
Travel dates impacted : from 03 March to 31 May, 2020 Rebook travel date: until 30 November, 2020 included Rebook / Reissue / Refund must be completed on or before: 30 September, 2020 Rebook : AF (057) / KL(074)
Rebook for travel on AF/KL/DL/VS and partner operated flight in the same cabin
Apply ATC or manually calculate the fare difference.
All penalties/change fees may be waived, even if required by the ticketed fare basis Refund : AF (057)
Please be advised that AF does NOT have any waiver on cancellation.
The same can be done as per fare rules for refundable tickets, Paid options are refundable .
If fare is not refundable and ticket is completely unused, If fare is not refundable and ticket is completely unused, issue a non-refundable EMD (CDET type) of the full value of unused flight coupons, with 1 year validity on AF/KL/DL.
If fare is not refundable and ticket is partially used, the value of the remaining coupons may be transferred to a non-refundable EMD. For travel agents, EMD requests should be done via BSP link.
If the fare is non-refundable, paid options remain transferable to a future trip. KLM(074)
Please be advised that KL does NOT have any waiver on cancellation.
We will be able to convert the full value of the unused ticket into an EMD .This EMD (valid for 1 year from the date of issue) may subsequently be used towards the purchase of any AF/KL/DL fare.
Updated on 30 January 2021
IMPORTANT UPDATE FOR UAE PCR Entry Updates From 31st January
Please note that Abu Dhabi and Al Ain visa holders can travel to Dubai provided they get ICA approval and clear API at the airport.
Rest of Emirates visa holders can travel without any further approval.
Thanking you.
Updated on 06 October 2020
Dear Customer,
Passengers can get the PCR test done in any city from Pure Health approved laboratories.
Below is the link to find the laboratories in various Indian cities.
Please be informed that for travel effective 27Sep’20 all passengers traveling ex Delhi and Lucknow should get their PCR test done from “UAE Approved Laboratories” only.
To streamline the processes and ensure we are fully in compliance with the regulations and SOPs of the aeronautical authorities of India and the UAE which clearly state that COVID positive passengers cannot be accepted on board flights, we have tied up with the following ICMR approved path-labs for obtaining Covid negative certificates by passengers who wish to use our services:
To streamline the processes and ensure we are fully in compliance with the regulations and SOPs of the
aeronautical authorities of India and the UAE which clearly state that COVID positive passengers cannot
be accepted on board flights, we have tied up with the following ICMR approved path-labs for obtaining
Covid negative certificates by passengers who wish to use our services:
To streamline the processes and ensure we are fully in compliance with the regulations and SOPs of the aeronautical authorities of India and the UAE which clearly state that COVID positive passengers cannot be accepted on board flights, we have tied up with the following ICMR approved path-labs for obtaining Covid negative certificates by passengers who wish to use our services:
DELHI
Dr. P Bhasin Pathlabs
S-13, Greater Kailash Part – 1,
New Delhi – 110048
Phone: +91 9311193111
Email: query@bhasinpathlabs.com
This step has been necessitated due to the high number of fake certificates and improperly tested passengers who have reported to the airport or have been detected COVID positive at Dubai. To ensure that your passengers are accepted, please note they must have their PCR Tests done at the above facilities only and carry certificates from these labs only. The rate for testing are the same as that which is approved by the Government of India for COVID-19 PCR Testing.
Passengers holding PCR test reports from any other laboratory will not be accepted from 04SEP20 onwards.
Passengers need to report to these centers with their ticket numbers at least 20hrs before departure in case of Lucknow, and 18hrs in case of Delhi. A copy of report will be sent by the laboratory directly to us confirming the passenger’s status for acceptance. A copy will also given to the passenger.
As our partners, we depend upon you to ensure that this is filtered down to all your sub-agents and passengers and all are suitably informed about the importance of carrying the right documentation and have the proper testing before traveling.
Thanking you for your cooperation and understanding.
We have been proudly flying our customers to and from Europe for more than 100 years, and we will continue to do so, whatever the outcome of Brexit negotiations.
Whilst the full outcome of the UK government and EU negotiations is still unknown, we would like to reassure our partners that we are doing everything possible to ensure the smooth continuation of your customers' travel plans.
There are a few key changes that we need to make you aware of effective as of 1 January 2021:
Who are UK Nationals/Residents and Foreign Nationals transiting through UK or spouse of these travellers whether accompanying or otherwise
Who is an Indian national holding any type of valid UK Visa and destined for UK
Seamen of foreign nationalities
Seamen holding Indian passports subject to clearance of Ministry of Shipping
Inbound Flights into India
OCI Cardholders holding British passports
Foreign nationals including Diplomats holding valid Visa issued by Indian Mission in any category covered under MHA Guidelines dated 30 June 2020
Transit Customers Ex India
No transfers allowed in India all customers MUST terminate at point of entry
Ex LHR
Customers in transit at LHR will be allowed to board as long as they have complied with all the necessary registrations and carry the correct documentation and are eligible to enter India.
No transits are allowed via the Indian gateways all customers must terminate at first point of arrival.
What Else Do You Need to Know?
Once the customer is done with flight booking, he MUST complete the process and forms here.
All customers travelling on services ex UK are required to register with the Indian High Commission in London, this includes any customers in transit from other countries e.g. YYZ-LON-DEL customer MUST register with the Indian High Commission in London and complete all forms as detailed on britishairways.com
Departures Ex India: Customers also required to fill up UK Passenger Locator Form and download the airport form from britishariways.com which must be completed and printed before arrival at the airport
Special Instructions for Passengers While Boarding British Airways Flights
Check-in through an online process
Download boarding pass and self-scan at the departure gate wherever possible.
Use mask, maintain social distance, and carry your own hand sanitizer
Use contactless and automated features at lounges on airport
Use online food and drink service
Use of mask throughout the journey and changing them for longer flights
Make sure to keep essentials in hand luggage before departure and keep it under the seat
Not to travel in case of any symptoms of COVID-19
Safety Measures Taken by Airline
All cabin crew staff will wear PPE Kit
New foodservice has been launched to reduce physical contact
Surfaces including seats, screens, seat buckles, and tray tables will be sanitized after every trip including the whole aircraft
The air on all BA flights is fully recycled every 2-3 minutes through HEPA filters to remove all microscopic bacteria and virus clusters.
NOTIFICATION_MALAYSIA AIRLINES _COMMERCIAL WAIVER POLICY CW48 1.1 - stn (003) Download PDF Updated on 10 December 2020
NOTIFICATION_WE'RE INCREASING OUR CHILD DISC FRM 15% TO 25%_18NOV20 Download PDF Updated on 04 September 2020
COMMERCIAL WAIVER POLICY - OPEN TICKET
FLEXIBILITY (CW48 1.0) (FOR F.I.T. ONLY) Download PDF Updated on 23 march 2020
Dear Trade Partners ,
Please find attached the notification on travel agent online EMD function and notification on MH flight frequency reduction for your reference .
For further reference : Please keep track of travel advisory updates on MH website related to COVID 19 (click in the link below ) or contact your local MH office.
Please find attached the revised re accommodation plan of CW 39 issued for country specific travel restriction and CW42 for ultimate flexibility ticket change policy for your further reference .
Kindly note , while reissuing the tickets it is mandatory to mention the waiver code as specified in the above circulars to avoid any unnecessary ADM issuance and to
claim refund agent need to raise BSP RAA only for airline to process the refunds .
Dear Trade Partners,
Greetings From Malaysia Airlines !!
Due to the developing global coronavirus situation, a growing number of governments have issued entry restrictions for
passengers meeting certain criteria.
Subsequent to advisory by Indian Government, all flights from Malaysia to India stand cancelled till March 31 2020.
Hence , Malaysia Airlines flights from India will not operate with immediate effect till March 31 2020.
Please find attached the re-accommodation options as for your reference .
Kindly note , it is mandatory to mention the waiver code as specified in the above circulars to avoid any unnecessary ADM issuance . For further reference : Please keep track of travel advisory updates on MH website related to COVID 19 (click in the link below ) or contact your local MH office. https://www.malaysiaairlines.com/in/en/advisory/important-notice.html
Please find below update on suspension of all International flights from / to the Kingdom of Saudia Arabia.
• Please be informed that all our international flights have been cancelled till 31st MAY'20.
All international bookings must be cancelled and keep the tickets status open and valid for one-year from the travel date to be used in the same cabin and same route without any restrictions.
All travel service providers are kindly requested to remove all HX, UN, UC and NO segments from their PNRs immediately.
For any information and assistance please do not hesitate to contact us at delsvcto@saudia.com
Certain category of passengers are permitted to travel to Kuwait:
1. All employees of the Kuwait Ministry of Health and their First degree relatives (husband - wife children)
2. Private sector medical employees holding a valid residency permit/visa to enter the State of Kuwait
Please find the attached flier for more details on the eligibility/ requirements for the passengers to book the flight.
INDIA TRAVEL GUIDELINES
Kuwait Airways is resuming operations to India. We request travelers to read and understand the guidelines of your respective State/city travelling to, as different State Governments have laid down their respective COVID-19 protocols for their arriving passengers.
Flights to India will be restricted only to the following passengers:
Stranded Indian nationals in Kuwait
All Overseas Citizens of India (OCI) cardholders from Kuwait.
1. Passenger traveling to Indian destination should be travelling to the same State as per their residing passport address only.
- Travellers to Ahmedabad need to be a domicile of the State of Gujarat.
2. All passengers travelling to India must be registered with Indian Embassy no later than 24 hours prior to the flight departure. Click here.
3. Download Arogya Setu app and/or the relevant app of your respective state on your mobile.
4. Download / register with Kuwait Mosafer.
5. All passengers must submit a self-declaration form on AIRSUVIDHA.
6. Any passenger arriving into India and seeking exemption from institutional quarantine, may apply 72 hours before departure if they fall under any of the following five categories through AIRSUVIDHA exemptions. Categories:
- Expectant mothers
- Passengers with kids under 10 years of age
- Patient requiring immediate medical care
- Passenger with a death in the family
- Passengers with COVID-negative certificate (RT-PCR) issued within 96 Hrs of the arrival
7. Before Boarding, all passengers must sign an undertaking that after landing in India, they would comply with COVID-19 related Protocols and Guidelines rules issued by the State/UT Government concerned, and the Government of India (Ministry of Home Affairs, Ministry of Civil Aviation, Ministry of Health & Family Welfare and the Ministry of External Affairs).
8. Depending on State of destination, passengers may be required to undergo mandatory 7-day self-paid institutional and/or 7-day home quarantine, while agreeing to bear the complete expenses of their institutional quarantine.
9. Required precautions such as wearing of masks, environmental hygiene, respiratory hygiene, hand hygiene etc are to be observed by all the passengers.
Indian Destinations
State
RT- PCR test
Permitted Domicile
Quarantine Regulation
Additional Requirements/Notes
Chennai
Tamil Nadu
MANDATORYNegative Report Test should be taken within 96 Hours prior to the arrival.
Mix Domicile passengers permitted. Auto generated TN ePass mandatory whether travelling Local, Inter-state or Intra-state and should be applied on below link before departure ex KWI (https://tnepass.tnega.org/)
14-day Home quarantine
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• Passenger will be denied boarded without a valid Negative RT-PCR Test report
• All passengers must install AarogyaSetu app
Bangalore
Karnataka
Not required
• Mix domicile permitted.
• RT- PCR negative Test is mandatory for passengers whose stay or visit is less than 7 days with report be taken with in 96 hrs.
• If they stay/visit is not less than 14 days all international passengers must undergo home quarantine.
• If the pax is symptomatic* then Institutional Quarantine
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• International passengers are required to fill 2 copies of the Self Reporting form (hard copy) even though they have submitted their AirSuvidha form in online platform.
• International Passengers are required to install Arogya SetuApp, Quarantine Watch app and Apthamitra App on their mobile devices. (https://covid19.karnataka.gov.in/new-page/softwares/en)
Ahmedabad
Gujarat
Negative – RT PCR test report taken within 96hrs of arrival, exempts from institutional quarantine
Only Gujarat
International arrivals passengers need to go under 7 days of Institutional Quarantine followed by 7 days of Home Quarantine
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• Limited quarantine facilities with average cost INR 3000/- per day minimum.
• International Passengers are required to install Arogya Setu App
Mumbai
Maharashtra
Negative – RT PCR test report taken within 96 hrs of arrival, exempts from institutional quarantine
Mix domicile passengers can continue onward if holding RT- PCR negative report should be taken with in 96 hrs.
International arrivals passengers need to go under 7 days of Institutional Quarantine followed by 7 days of Home Quarantine.
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• International Passengers are required to install Arogya Setu App
Delhi
Delhi
Negative – RT PCR test report taken within 96hrs of arrival, exempts from institutional quarantine
• Mix Domicile permitted.
• passengers travelling on any domestic connections the above RT-PCR report should be taken with in 96 hrs.
International arrivals passengers need to go under 7 days of Institutional Quarantine followed by 7 days of Home Quarantine.
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• International Passengers are required to install Arogya Setu App
Cochin / Thiruvananthapuram
Kerala
Not required
Mix Domicile is permitted provided the passenger should hold a negative RT PCR Test Report should be taken with in 96 hrs.
14 days home/institutional quarantine
• Passengers travelling to Kerala must be registered atleast 72 hrs prior to departure with the Epass and Self Reporting Form throughhttps://covid19jagratha.kerala.nic.in/
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
10. Please be advised that above rules may change anytime at the discretion of the Indian Authorities, and it is the sole responsibility of the passenger to meet the Guidelines.
11. Kuwait Airways has the right to deny boarding/cancel reservation to any passenger who does not fully comply with the most recent Indian authority guidelines.
12. Scheduled flights may change from time to time on short notice according to latest updates on COVID-19 operating conditions. Read more
UPDATE ON Refund/Reissue/No-Show/Re-route – Penalty Waiver
Dear Trade Partners,
Greetings…
Further to memo RZ.RH 20-023 Dated 16Mar2020, please note the below:
With immediate effect, passengers ticketed for travel for the period between 01May2020 to 31Dec2020 preponing their confirmed bookings to travel between 17Mar2020 to 30Apr2020, all relevant penalties are applicable as per the fare rule in system, regardless for reissues or refunds.
Updated on 16 march 2020
Refund/Reissue/No-Show/Re-route – Penalty Waiver
Dear Travel Partners,
Please be advised that the below procedure can be applied to all flights and sectors on Kuwait Airways
for all passengers booked to travel from 22Feb,20 till 30th April,2020 regardless of the date of ticket
issuance. 1. Refundable Tickets & Non-Refundable Tickets Refund on Fully unutilized tickets
Refund without deducting any refund penalty charges. (Refund can be processed through
BSP-Link or by means of manual refund application)
For O & D sectors where passengers utilized first leg and last leg of journey (Origin to
Transit point KWI and return to Origin Point), due to KU cancellation of onward sector,
such ticket status maybe changed to open enabling full refund waiving penalty on
involuntary basis.
2. Refund on Partially utilized tickets
Refund permitted on the unused component of any tickets, calculation as in the example below:
Tickets issued BOM KU KWI 200.00 KU BOM 180.00 NUC 380.00 END
BOM-KWI component used, hence NUC 180.00 will be considered as the refundable
amount.
If a sector of a component is unused refund will not be processed, however unused coupons
may be flown maximum by 31 DEC2020.
3. Re-issue/Re-Routing Voluntary
Refundable Tickets: Re-issue/Rerouting is permitted without charging reissue/rerouting
penalty charges. Any difference in Fare, Taxes, Surcharges must be collected.
Non-refundable Tickets: permitted to travel until 31Dec2020 waiving all penalties. Any
difference in Fare, Taxes, Surcharges must be collected.
Terms and Conditions
Tour Code: RH 20-023 must be annotated for all above waiver tickets
For Refundable tickets – Penalty waiver is applicable as per the ticket validity
Penalty waiver is not applicable if tickets are presented after 31 Dec 2020
Updated on 05 January 2021
LOT POLISH AIRLINES - COVID-19 GLOBAL EN
Updated on 27 May 2020
Dear Travel Partners
Due to space distancing rules applied on LOT Polish Airlines flights, families with children who would like to sit next to each other without space distancing rules are kindly requested to contact the Airline directly, as such seat allocation will not be available during the booking process.
We encourage Travel Agents to contact Polish LOT airlines directly to choose seats for families with children.
LOT will accommodate the request and the changes will be immediately visible to passengers in the booking systems.
We would like to emphasize that Passengers wanting to have a seat next to each other still have the opportunity of allocating such seats during the check-in at the Airport.
Please note that since our India office is temporarily closed due to government guidelines, agents can contact their respective Key Account Manager or queries can be sent on delhi@lot.pl
