Dear,
As per the guidelines issued by General Authority of Civil Aviation of Saudi Arabia, all international travelers arriving in Saudi Arabia must complete their institutional quarantine at their own expense starting from the time of arrival at the institutional quarantine facilities. (Please see attached circular for full information) Travel Partner must ensure that passengers booking IndiGo flights to Saudi Arabia must be informed about the same and also be provided or redirected to the link https://qpindigo.itrip-online.com/package_search.php to avail the quarantine packages.
INDIA TRAVEL GUIDELINES
Kuwait Airways is resuming operations to India. We request travelers to read and understand the guidelines of your respective State/city travelling to, as different State Governments have laid down their respective COVID-19 protocols for their arriving passengers.
Flights to India will be restricted only to the following passengers:
Stranded Indian nationals in Kuwait
All Overseas Citizens of India (OCI) cardholders from Kuwait.
1. Passenger traveling to Indian destination should be travelling to the same State as per their residing passport address only.
- Travellers to Ahmedabad need to be a domicile of the State of Gujarat.
2. All passengers travelling to India must be registered with Indian Embassy no later than 24 hours prior to the flight departure. Click here.
3. Download Arogya Setu app and/or the relevant app of your respective state on your mobile.
4. Download / register with Kuwait Mosafer.
5. All passengers must submit a self-declaration form on AIRSUVIDHA.
6. Any passenger arriving into India and seeking exemption from institutional quarantine, may apply 72 hours before departure if they fall under any of the following five categories through AIRSUVIDHA exemptions. Categories:
- Expectant mothers
- Passengers with kids under 10 years of age
- Patient requiring immediate medical care
- Passenger with a death in the family
- Passengers with COVID-negative certificate (RT-PCR) issued within 96 Hrs of the arrival
7. Before Boarding, all passengers must sign an undertaking that after landing in India, they would comply with COVID-19 related Protocols and Guidelines rules issued by the State/UT Government concerned, and the Government of India (Ministry of Home Affairs, Ministry of Civil Aviation, Ministry of Health & Family Welfare and the Ministry of External Affairs).
8. Depending on State of destination, passengers may be required to undergo mandatory 7-day self-paid institutional and/or 7-day home quarantine, while agreeing to bear the complete expenses of their institutional quarantine.
9. Required precautions such as wearing of masks, environmental hygiene, respiratory hygiene, hand hygiene etc are to be observed by all the passengers.
Indian Destinations
State
RT- PCR test
Permitted Domicile
Quarantine Regulation
Additional Requirements/Notes
Chennai
Tamil Nadu
MANDATORYNegative Report Test should be taken within 96 Hours prior to the arrival.
Mix Domicile passengers permitted. Auto generated TN ePass mandatory whether travelling Local, Inter-state or Intra-state and should be applied on below link before departure ex KWI (https://tnepass.tnega.org/)
14-day Home quarantine
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• Passenger will be denied boarded without a valid Negative RT-PCR Test report
• All passengers must install AarogyaSetu app
Bangalore
Karnataka
Not required
• Mix domicile permitted.
• RT- PCR negative Test is mandatory for passengers whose stay or visit is less than 7 days with report be taken with in 96 hrs.
• If they stay/visit is not less than 14 days all international passengers must undergo home quarantine.
• If the pax is symptomatic* then Institutional Quarantine
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• International passengers are required to fill 2 copies of the Self Reporting form (hard copy) even though they have submitted their AirSuvidha form in online platform.
• International Passengers are required to install Arogya SetuApp, Quarantine Watch app and Apthamitra App on their mobile devices. (https://covid19.karnataka.gov.in/new-page/softwares/en)
Ahmedabad
Gujarat
Negative – RT PCR test report taken within 96hrs of arrival, exempts from institutional quarantine
Only Gujarat
International arrivals passengers need to go under 7 days of Institutional Quarantine followed by 7 days of Home Quarantine
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• Limited quarantine facilities with average cost INR 3000/- per day minimum.
• International Passengers are required to install Arogya Setu App
Mumbai
Maharashtra
Negative – RT PCR test report taken within 96 hrs of arrival, exempts from institutional quarantine
Mix domicile passengers can continue onward if holding RT- PCR negative report should be taken with in 96 hrs.
International arrivals passengers need to go under 7 days of Institutional Quarantine followed by 7 days of Home Quarantine.
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• International Passengers are required to install Arogya Setu App
Delhi
Delhi
Negative – RT PCR test report taken within 96hrs of arrival, exempts from institutional quarantine
• Mix Domicile permitted.
• passengers travelling on any domestic connections the above RT-PCR report should be taken with in 96 hrs.
International arrivals passengers need to go under 7 days of Institutional Quarantine followed by 7 days of Home Quarantine.
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• International Passengers are required to install Arogya Setu App
Cochin / Thiruvananthapuram
Kerala
Not required
Mix Domicile is permitted provided the passenger should hold a negative RT PCR Test Report should be taken with in 96 hrs.
14 days home/institutional quarantine
• Passengers travelling to Kerala must be registered atleast 72 hrs prior to departure with the Epass and Self Reporting Form throughhttps://covid19jagratha.kerala.nic.in/
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
10. Please be advised that above rules may change anytime at the discretion of the Indian Authorities, and it is the sole responsibility of the passenger to meet the Guidelines.
11. Kuwait Airways has the right to deny boarding/cancel reservation to any passenger who does not fully comply with the most recent Indian authority guidelines.
12. Scheduled flights may change from time to time on short notice according to latest updates on COVID-19 operating conditions. Read more
UPDATE ON Refund/Reissue/No-Show/Re-route – Penalty Waiver
Dear Trade Partners,
Greetings…
Further to memo RZ.RH 20-023 Dated 16Mar2020, please note the below:
With immediate effect, passengers ticketed for travel for the period between 01May2020 to 31Dec2020 preponing their confirmed bookings to travel between 17Mar2020 to 30Apr2020, all relevant penalties are applicable as per the fare rule in system, regardless for reissues or refunds.
Updated on 16 march 2020
Refund/Reissue/No-Show/Re-route – Penalty Waiver
Dear Travel Partners,
Please be advised that the below procedure can be applied to all flights and sectors on Kuwait Airways
for all passengers booked to travel from 22Feb,20 till 30th April,2020 regardless of the date of ticket
issuance. 1. Refundable Tickets & Non-Refundable Tickets Refund on Fully unutilized tickets
Refund without deducting any refund penalty charges. (Refund can be processed through
BSP-Link or by means of manual refund application)
For O & D sectors where passengers utilized first leg and last leg of journey (Origin to
Transit point KWI and return to Origin Point), due to KU cancellation of onward sector,
such ticket status maybe changed to open enabling full refund waiving penalty on
involuntary basis.
2. Refund on Partially utilized tickets
Refund permitted on the unused component of any tickets, calculation as in the example below:
Tickets issued BOM KU KWI 200.00 KU BOM 180.00 NUC 380.00 END
BOM-KWI component used, hence NUC 180.00 will be considered as the refundable
amount.
If a sector of a component is unused refund will not be processed, however unused coupons
may be flown maximum by 31 DEC2020.
3. Re-issue/Re-Routing Voluntary
Refundable Tickets: Re-issue/Rerouting is permitted without charging reissue/rerouting
penalty charges. Any difference in Fare, Taxes, Surcharges must be collected.
Non-refundable Tickets: permitted to travel until 31Dec2020 waiving all penalties. Any
difference in Fare, Taxes, Surcharges must be collected.
Terms and Conditions
Tour Code: RH 20-023 must be annotated for all above waiver tickets
For Refundable tickets – Penalty waiver is applicable as per the ticket validity
Penalty waiver is not applicable if tickets are presented after 31 Dec 2020
Updated on 08 December 2021
Dear All,
According to the latest update, following arrival quarantine is required in Japan:
1. Passengers from Karnataka or Maharashtra - 3 nights hotel quarantine and 11 nights home quarantine
2. Other passengers - 14 nights home quarantine
Please refer 03 Attachments NOTAM pertaining to "COVID-19 OMICRON VARIANT Passenger Entry restrictions & travel guidelines to France.
The full documentation must be checked before the acceptance of passengers on flights to CDG.
Passengers aged 12 years or more must present a negative virological screening (PCR) or antigenic test taken less than 48 hours prior to boarding;
Passengers not fully vaccinated must present a Travel Certificate giving a compelling reason for travel;
All passengers must present a sworn statement certifying the absence of COVID-19 symptoms and any contact with a confirmed case of COVID-19; sworn commitment to take an antigenic test or biological examination that may be conducted on arrival in metropolitan France; sworn commitment to self-isolate for seven days for non-vaccinated and another sworn commitment to take a biological virological screening test (PCR) at the end of the isolation for non-vaccinated;
All passengers must fill a digital Passenger Locator Form on https://app.euplf.eu (paper Passenger Locator Form can also be used and same will have to be collected by cabin crew during flight and handed over to French Health Officer prior to passenger disembarkation).
Please refer to attached templates of required documents for details.
OPS/IFS HQRS - To brief the operating crew
Duly filled-in Passenger Locator Forms will have to be collected by Cabin Crew before landing and handed over to Health Authority Officer upon door opening and before passengers disembarkation.
All other forms will have to be presented by passengers to the Immigration Authority Officer on arrival. (NO OTHER FORM IS TO BE COLLECTED BY CABIN CREW).
Please refer to the TM/attached latest directive on Quarantine and preventive measures for Travelers and Crew members arriving from overseas or in flights originated from Sri Lanka during the pandemic of COVID-19.
Appendices which are Changed in this Revision (03) (i) Appendix 01 – General Measures and Procedures for All Travelers Flying Into Sri Lanka and Criteria of Traveller Categorization & Vaccination Criteria. (ii) Appendix 07 - Specific Procedures In Relation To Airline Crew Based In Sri Lanka and Foreign Airline Crew on a Layover in Sri Lanka. (iii) Appendix 08 - Specific Procedures In Relation To Seafarers & Sea Marshals Entering Sri Lanka via an Airport. CA-SD-AMS-2021-003-Att-01 Page 5 of 22 03rd Edition Rev. 03 30th November 2021 (iv) Appendix 09 - Procedures for Travelers from Travel Restricted/High-Risk Countries.
Note -
The changes made in this document are highlighted with a thick vertical bar on the right-hand side.
Please note the Rev 02 Edition 3 of Special Direction 020, published on 28th October 2021 is superseded by Special Direction 020, Edition 03 Rev 03 w.e.f 30th November 2021.
Please refer to the attached Updated Circular FSR-12/2021 dated 02.12.2021 issued by Civil Aviation Authority of Bangladesh (CAAB) on the subject -- "Additional Travel Restriction Due COVID 19 Variant OMICRON".
The Circular is effective from 1200 BST on 04 December 2021 until further notice.
All incoming passengers originated / transited / visited Botswana, Eswatini, Ghana, Lesotho, Namibia, South Africa and Zimbabwe within last 14 days, shall have to complete a mandatory 14 (Fourteen) days institutional quarantine at government nominated hotels at passenger’s own expenses.
RT PCR test, at passengers’ own expenses, will be carried out on 7th and 14th day of the quarantine. Depending on the RT PCR test result on 7th day of the quarantine, COVID positive passengers will be separated for further isolation to prevent the spread of COVID-19 and the COVID negative passengers will continue their institutional quarantine until 14 days. Depending on the RT PCR test result on 14th day of the quarantine, COVID negative passengers will be released.
Proof of Hotel Booking in Bangladesh shall be presented by the passenger(s) during check-in from the countries mentioned above and the Airlines representative shall verify it before issuing the Boarding pass for Bangladesh.
Airlines shall provide passengers passport details and address & his/her contact number in Bangladesh to the Health Department.
Incoming passengers from all destinations, except children below 12 years old, shall mandatorily possess RT PCR based COVID-19 negative certificate. The test shall be done within 48 hours of the flight departure.
Effective December 1,2021, foreign nationals who have been in any of the following countries within the previous 14 days will not be permitted entry into Canada:
Botswana
Egypt
Eswatini
Lesotho
Malawi
Mozambique
Namibia
Nigeria
South Africa
Zimbabwe
Canadian citizens, permanent residents and people with status under the Indian Act, regardless of their vaccination status or having had a previous history of testing positive for COVID-19, who have been in any of these 10 countries in the previous 14 days, will be subject to enhanced pre-entry and arrival testing, screening, and quarantine measures.
Further, please note that though India continues to be in Schedule 1 of the countries from where the pre departure COVID-19 tests are not accepted. However passengers eligible to enter Canada and travelling on the direct flights must:
obtain a pre-departure negative COVID-19 molecular test result from the Genestrings Laboratory, located above the metro station in the Airport Connect Building (ACB) at the Indira Gandhi International Airport
perform this test within 18 hours before their scheduled departure
present the test report with a QR code issued by this laboratory to the air operator before boarding
Alternatively, travelers who have previously tested positive for COVID-19 can present a positive molecular test issued by a certified laboratory in India. The date of collection must have been between 14 and 180 days before their scheduled departure to Canada.
Airlines will refuse boarding to any traveler who’s unable to meet these requirements.
Indirect flights
Passengers who travel from India to Canada via an indirect route still need to provide a pre-departure negative COVID-19 molecular test result from a third country before continuing their journey to Canada.
Kindly see the TM from IRC Security with attachments from Transport Canada as detailed below : Document ID No 115453 : Interim Order No 48. Document ID No 117369 : Face Mask Poster Allowed VS Not Allowed. Document ID No 122886 : Covid-19 Combined Trans-border & International Guidance Material. Document ID No 126270 : Covid-19 Poster - Travel Restrictions (Combined Overseas & US).
Passengers with a travel history (which includes transit) to South Africa, Botswana, Lesotho, Namibia, Zimbabwe and Eswatini ( Swaziland) in the past 14 days will not be permitted to arrive in Sri Lanka with effect from 0000hrs on 28th of November 2021.
Temporary Suspension of Visa for Travelers from South Africa, Botswana, Lesotho, Namibia, Zimbabwe and Eswatini ( Swaziland)
Please refer to the latest guidelines by Dubai Civil Aviation Authority about inbound passengers to Dubai from Botswana, Eswatini, Lesotho, Mozambique, Namibia, South Africa and Zimbabwe, further to earlier guidelines for travel from The Federal Republic of Nigeria / Uganda / The Socialist Republic of Vietnam and The Republic of Zambia .
Please note that the below update is effective from Monday 29th November 2021 at 00:01hrs.
This decision is applicable to the following:
All passengers arriving to UAE from the aforementioned countries.
All transit passenger through UAE Airports from the aforementioned countries.
All arriving and/or transiting passengers from other countries who have been in the aforementioned countries within fourteen (14) days prior to their entry into the UAE.
The Crews of the Foreign Air Operators, operating freighter/cargo flights from the aforementioned Countries to Dubai, are permitted to enter the Emirate of Dubai, provided that the crew movement is limited to the required movement between DIH and the airport without coming into close contact with persons of the community.
This decision of suspending Inbound Passengers from the above listed countries to Dubai, does not apply to the following:
Employees of Official Missions between UAE and the aforesaid countries.
UAE nationals.
Members of the Diplomatic missions between UAE and the aforesaid countries;
Holders of a UAE Golden Visa.
All passengers who are exempted as provided in clause 2 above to enter the Emirate of Dubai, shall ensure that the following preventing measures will be complied by them:-
Official delegations:
hold a VALID Covid-19 Test certificate that is issued within the valid time frame, namely, 48 hours from the time of collecting the sample. Issued from approved health service providers which use QR code; and a Rapid-PCR Test – mandatory if facility if available – inside the airport, six (6) hours prior to departure
Undergo a PCR test upon arrival in Dubai and Self-Quarantine until the negative test result is out.
UAE Nationals, Members of the Diplomatic missions from Dubai and the aforesaid countries and Holders of a UAE Golden Visa:
hold a VALID Covid-19 Test certificate that is issued within the valid time frame, namely, 48 hours from the time of collecting the sample. Issued from approved health service providers which use QR code; and a Rapid-PCR Test – mandatory if facility is available inside the airport, six (6) hours prior to departure.
Undergo a PCR test upon arrival in Dubai and self-quarantine until the negative test result is out.
The outbound passenger flights from Dubai to the above-mentioned countries are permitted, except for UAE nationals who are banned from traveling to the said countered with exception listed below:
UAE Officials
UAE Nationals exempted and/or granted permission to travel by the appropriate authorities for emergency purposes.
Educational/study missions of UAE Nationals who require to travel to the above-mentioned countries.
The airlines/Private operators shall ensure and/or verify the authenticity of the above requirement prior to boarding the aircraft and shall not accept any passenger(s) who does not fulfil the aforesaid condition(s).
Air Carriers that fail and/or neglect to comply with the measures set out in this decision will be subject to the fines and measures stipulated in Clause 37 of Schedule No. (7) of the Executive Council Resolution No. (4) of 2017 Approving Fees and Fines of the Dubai Civil Aviation Authority, considering that adherence to the provisions of DCAA Circular No. (1) of 2021, is strictly required for Air Carriers to continue practicing air transport activity arriving to or transiting through Dubai.
Updated on 5 December 2021
Dear all,
Pls note that effective 4th of December, all passengers aged 12 years old or above must present a negative COVID-19 test taken less than 48hrs before departure, failing which they must be denied boarding.
This applies irrespective of the vaccination status.
Updated on 5 December 2021
Dear All,
CAAT has issued following notification for entry into Thailand from countries affected by COVID variant B 1.1.529 variant.
“On 26 November 2021, the World Health Organization (WHO) announced new Variant of Concern (VOC) of SARS_COV-2 called B.1.1.529 or Omicron among African countries including Botswana, Eswatini, Lesotho Malawi, Mozambique, Namibia, South Africa and Zimbabwe. The VOC is highly mutation. It may escape vaccine immunity and can be very contagious. Thus,
1. The Department of Disease Control ordered the passengers departing from 8 countries mentioned above and arriving at Port of Entry in Thailand from 28 November 2021 (00.01 AM) onward must be quarantined for 14 days in Alternative Quarantine (AQ) regardless of vaccination status. The passenger from the said counties who has already got Thailand Pass as Sandbox will be changed to quarantine (AQ) 14 days by Port Health Officers.
2. The travel ban of passengers from these 8 affected countries of B.1.1.529 or Omicron will be enforced on 1 December 2021. The airline shall not accept the passenger from these countries to depart for Thailand and arrive on 1 December 2021 (00.01AM) onward. It must be noted that Thailand Pass issued to the passengers from these countries will automatically void on 1 December 2021.
3. Thailand Pass registration is no longer available for register from today, 27 November 2021 in these countries.
4. The passenger from 8 affected countries who have Thailand Pass may arrive at port of entry in Thailand til 30 November 2021and must comply with quarantine 14 days protocol regardless of vaccine status.
5. For all remaining African Passengers (Africa-North/Central/South), except these 8 affected countries, who have Thailand Pass as Sandbox will be valid thru 14 December 2021. From 15 December 2021, all African passenger (except 8 countries with travel ban) will be eligible for Alternative Quarantine 14 days regardless of vaccine status. “
Updated on 5 December 2021
Dear All,
Please Refer to the communication from MOLIT given below, regarding Restrictions to prevent the inflow of Omicron into Korea.
We are implementing restrictions to prevent the inflow of Omicron mutations into Korea, so please cooperate.
Subject to application: Koreans and foreigners who have stayed in a total of eight countries in South Africa, Botswana, Lesoto, Namibia, Eswatini, Mozambique, Malawi, and Zimbabwe within the last 14 days.
Restrictions:
(Korean) 10 days of facility quarantine upon arrival.
(foreigners) Restrictions on boarding.
All inbound travelers from Africa outside the above nine countries are quarantined for 10 days after the first day of diagnostic tests at temporary living facilities.
Cooperation: Foreigners who have stayed in the above nine countries within 14 days must be restricted from boarding through passenger guidance and passport verification on the above restrictions at each airport around the world.
If you violate the above, passengers will be denied arrival
Updated on 5 December 2021
Dear All,
Please Refer to the New Guidelines effective 0400 Hrs (U.K. Time) 30 Nov 2021 for travel to UK.
Please Note Major change : at the time of filling PLF for fully vaccinated passenger booking has to be done for PCR TEST for day 2 instead of Lateral flow test and covaxin is also accepted as approved vaccine in UK.
@DEL/BOM/ATQ/BLR/AMD/COK- kindly brief the Airports to meticulously follow the guidelines so that we are not fined by UK Govt .
Refer TM with regard to Waiver NO RMMA/DEL/36/2020
Waiver due farmers agitation, It stands extended due to continuing
agitation affecting movement of passenger, the subject waiver
is extended for 27th November 2020,
rest terms and conditions will remain same as earlier.
Waiver code: RMMA/DEL/36/2020
Revised validity: For 26th & 27th November 2020.
Valid for passengers having confirmed tickets on flight departures out of Delhi Airport only.
Following to our circular regarding the travel and return policy that was effective from November 15, 2021, and based on instructions from higher authorities, with immediate effect, travellers coming from the below-listed 6 African countries will be subject to the following protocol:
The six (6) countries are :
Botswana
Eswatini
Lesotho
Namibia
South Africa
Zimbabwe
The applicable protocol will be as follows:
Qatari nationals, regardless of vaccination status, must complete 7 days home quarantine with a PCR test on arrival in airport, and to repeat PCR test on day 6 at any Public Health Care Centers or private health center.
All other travelers ( Residents, GCC Citizens, or Visitors) must complete 7 days hotel quarantine with no exceptions; PCR test will be on day 1 and day 6. This applies to all quarantine sites.
For fully vaccinated FIFA Arab Cup fans with Fan ID, they must:
Book DQ hotel quarantine for 2 days. PCR test on arrival at the hotel.
In case the game they are coming for is within the supposed 2-day quarantine period, they must undergo PCR test at the airport so they can be released within same day of arrival.
Please arrange with representatives of MOPH (the clinic team) at the airport to promptly collect the test samples and send to laboratory for fast turn-around of the results.
Please note that Ministry of Public Health (MOPH) is announcing a set of updates to its COVID-19 Travel and Return Policy which will come into effect on Wednesday, 1st December 2021 at 6:00 pm Qatar arrival time.
The purpose of these changes, is to ease the process of travel and return to the State of Qatar, with full commitment to the prevention measures.
Indian national holding a valid Qatar visa with permission to enter based on Qatar’s current entry regulations.
Who Can Travel to India?
Indian nationals in Qatar
All Overseas Citizen of India cardholders with Qatari passports
Qatari nationals holding valid visa to enter India
What Else Do You Need To Know?
Only passengers who qualify the above-mentioned category can travel between Indian and Qatar.
To know the process of returning to the State of Qatar and the quarantine measures in place, please visit Public Health Website or Qatar Portal Website.
To know the details about COVID-19 RT-PCR medical Test.
Throughout your journey, you can expect the highest standards of hygiene and the latest security measures, whether on board or at our state-of-art Hamad International Airport in Doha, Qatar.
Updated on 17th Mar 2020
Commercial Policy for Corona Virus 1059-V1.2 / 17th Mar 2020 For Flights that are cancelled due to operational reasons for Travel date on or before 30th Jun 2020.
Tickets issued by
Anytime until 30th June 2020, includes tickets issued in the past as well
Travel date affected
On or before 30th June 2020
New date of travel
Anytime within ticket and fare validity for entire unutilized journey
Rebook on QR
Rebook onto QR operated flights, same routing (same origin, destination) Rebook into lowest available RBD in the same cabin May change unutilized outbound & unutilized inbound on the same Ticket within one transaction to match original length of stay
Rerouting on QR
Reroute onto QR operated flights, within the same country or 500 international miles radius (different country) Rebook into lowest available RBD in the same cabin Must advice passenger that travel from/to rerouted point is at their expense, including surface transport, hotel, etc. May change unutilized outbound & unutilized inbound on the same Ticket within one transaction to match original length of stay Examples for 500 international miles radius: (1A entry – FQM MXPMIL) Original destination – MXP BKK QR X/DOH QR MIL New destination – VIE Rerouting permitted. Ticketed Point Mileage (TPM) between MIL and VIE is 388 (within 500 miles)New origin - NRT Rerouting not permitted. Ticketed Point Mileage (TPM) between BKK and TYO is 2869 (exceeds 500 miles)
Stopover to transit/transfer change in Doha
Yes For packages or products booked via QR Holidays or Discover Qatar, please contact QR Holidays or Discover Qatar respectively for further assistance
Number of waivers
Multiple changes permitted. Applies to changeable, as well as to non-changeable fares (tickets).
Calculations
Waive any difference of fare, taxes, fees, charges, surcharges, including rebooking penalty and service charge (ticketing fee, booking fee) due to ticket exchange/reissue, no-show condition and no-show penalty for rebooking or refunds Residual value remains non-refundable Must update: “INVOL DUE TO CORONAVIRUS COMM REF 1059V1.2” at the beginning of the Endorsements Box and “I” indicator at the beginning of the fare construction Must replace “INVOL” and “I” indicator by using “SKCHG” and “S” indicator respectively for flight cancellations or other schedule changes
Refunds of unutilized value allowed
Yes, but because of this situation, ONLY by exchanging for an EMD TRNS “Good for Further Transportation” valid for 1 year from date of exchange and endorsement box shall be annotated ‘NON REFUNDABLE”
Applies to refundable, as well as to non-refundable fares (tickets). Unutilized value shall be calculated based on unutilized NUC, taxes, fees, charges and surcharges Example (for illustration purposes) of fare where outbound has been used and inbound remains wholly unutilized, hence NUC 561.47 of inbound may be exchanged for EMD TRNS “Good for Further Transportation”: LON QR X/DOH QR SYZ 461.47 QR X/DOH QR SYZ 561.47NUC1022.94 Service charge (ticketing fee, booking fee) previously collected by QR remains nonrefundable and non-exchangeable for EMD TRNS “Good for Further Transportation”
Updated on 03 December 2021
Updated on 17 November 2021
Updated on 12 November 2021
Updated on 24 May 2021
Updated on 02 May 2021
Updated on 22 Feb 2021
Dear Travel Partner,
AirAsia Terminal information
We would like to inform you, To/From Mumbai (BOM) AirAsia (India) flights will be operating from Mumbai Airport Terminal 1 (T-1) from 10th Mar'21 onward.
Happy Selling.
Updated on 21 Feb 2021
Updated on 30 January 2021
Updated 02 Dec 2021
Updated 12 Oct 2021
Updated on 12 August 2021
Updated on 14 June 2021
Updated on 15 April 2021
Updated on 18 March 2021
Updated on 04 March 2021
Updated on 25 Feb 2021
Updated on 24 Dec 2020
Port Blair Restriction
.
Karnataka Guidline
Updated on 23 November 2020
Updated on 20 November 2020
Guidelines for travel partners,
Updated on 23 October 2020
Hi All,
Effective October 23, 2020, a Facilitation Fee of INR 100 will be charged from customers approaching check-in counters at the airport without doing web check-in and seeking assistance for physical check-in.
The fee is applicable on domestic flights only.
Exemption:
The fee will not be charged from passengers falling under below criteria:
Unaccompanied minors (UNMR)
Passenger with medical assistance (MEDA)
Stretcher Passenger (STCR)
Armed forces Personnel
Senior Citizen (age 58years and above as on date of travel).
Fee Code: BPRN
Fee Applicability: INR 100 per passenger per flight (Fee will be charged only once per passenger in case of Via/OND flights)
Vistara will restart passenger services from Mumbai Singapore Mumbai effective 29th November 2021 with 5* weekly flights under Vaccinated Travel Lane (VTL) services from Mumbai , subject to regulatory approvals, providing eligible customers with quarantine-free entry into Singapore.
Flights will be commencing as per below schedule:
UK Flight No.
Effective Date
Effective Till
Days of operation
Origin
Departure Time
Destination
Arrival Time
UK0105
29-NOV-21
26-MAR-22
1 . . 4 5 6 7
BOM
00:10
SIN
08:30
UK0106
29-NOV-21
29-NOV-21
1 . . . . . .
SIN
14:30
BOM
17:55
UK0106
02-DEC-21
26-MAR-22
1 . . 4 5 6 7
SIN
09:30
BOM
12:55
Passengers travelling on these flights must meet entry requirements into Singapore, and will face prevailing health control measures including seven days of quarantine in Singapore.
Passengers who are not Singapore citizens or permanent residents and wish to travel on the VTL services, need to apply for a Vaccinated Travel Pass (VTP) prior to their visa application.
VTP applications must be made between seven and 60 calendar days before the intended date of entry into Singapore. Passengers must also ensure that they are eligible to travel under the VTL arrangements before their flight.
Do note that short-term visitors from India may only enter Singapore via the Vaccinated Travel Lane or the Familial Ties Lane.
Please share with all concerned and do reach out to the sales team for any assistance.
Updated 16 Nov 2021
Updated 25 Oct 2021
Updated on 8 August 2021
London
For Vistara operated flights to London from India, please note the following guidelines as on date:
Passengers are requested to check this link for all travel related information.
India will move to amber list from 8-August-2021.
Travelers from India who do not have a travel history that are red listed during the 10 days prior to their arrival are allowed to enter the United Kingdom.
Applicable for:
Stranded UK nationals/residents, foreign nationals transiting through UK or spouses of these persons, whether accompanying or otherwise.
Seamen holding Indian passports would be allowed subject to clearance from the Ministry of Shipping.
Any Indian national holding any type of valid UK visa and destined for UK only.
Travelers must have a valid negative COVID-19 (NAAT: PCR or LAMP, or antigen) test result in English, French, or Spanish. The test must be taken a maximum of 3 days before departure of the last direct flight to the United Kingdom. This requirement applies to all travelers taking a COVID-19 test. Exemption COVID-19 test does not apply to passengers younger than 11 years old.
Selected countries are on the United Kingdom’s amber list. Travelers must book and pay for a COVID-19 testing package prior to travel.
Travelers aged 5 and older must take 2 COVID-19 tests after their arrival in England on or before Day 2 and on or after Day 8 of quarantine.
Travelers arriving in England can also select the option to Test to Release on their passenger locator form.
Choosing this option allows them to leave the quarantine earlier upon receiving negative results from a COVID-19 test taken no earlier than the 5th day after arrival. They are still required to take the tests on Day 2 and 8.
Travelers including residents are required to complete a public health passenger locator form online before departure to the UK. The form must be submitted a maximum of 48 hours before arrival in the UK. Travelers must show either a printed copy or an online copy of the form on their phone at the UK border
.
On arrival in the UK, you must:
Quarantine at home or in the place you are staying for 10 days.
Take a COVID-19 test on or before Day 2 and on or after Day 8.
Read about quarantine and taking COVID-19 tests after arrival in England.
Travelers are recommended to wear masks on public transportation.
Passengers can book their RT-PCR tests at an exclusive discounted price by using the code "VISTARA43" for their arrival/departure into/from the UK. On clicking this link, passengers will be redirected to a third-party website https://covid.randoxhealth.com/home (“Website”) for booking their RT-PCR tests. The access/use of the Website will be subject to and any information you will provide will be governed by the terms and conditions of the Website (including relating to data privacy, etc.). TATA SIA Airlines Limited cannot control or be held responsible for the access/use of the Website, any services provided through the Website or any content available on the Website
Please note: All departures and arrivals to and from India will be at Terminal 3 of Heathrow Airport.
Updated on 2 August 2021
Doha
Qatar has classified countries into Green, Yellow and Red based on the level of risk. For more details, click here.
Please be informed that it has been decided to implement the following updates effective Monday, 2-August-2021 at 12 noon local time on all passengers arriving in the State of Qatar:
With regard to travellers coming from the six South East Asian countries (Bangladesh, India, Nepal, Pakistan, Philippines, Sri Lanka):
Qataris Citizens and residents who have been vaccinated or recovered in the State of Qatar will be subject to hotel quarantine for a period of two days, with a PCR test done on the second day, and they will be released on the same day if the result is negative.
Passengers (Family visitors, work, tourism) who have been vaccinated outside the State of Qatar with a vaccine recognized by the Ministry of Public Health, or those who have recovered outside the State of Qatar will be subject to quarantine at the hotel for a period of 10 days.
Citizens and residents who are not immunized will be subject to hotel quarantine for a period of 10 days.
For unprotected tourists/visitors: Entry is not permitted.
Online Registration through the Ehteraz website is mandatory to all travelers coming to the state of Qatar (except for Qatar citizens and residents till further notice). Passengers should upload the required official documents at least 12 hours before their travel. They will be issued a Travel Authorization, which is required to present at the time of Check in.
Unvaccinated citizens and residents wishing to travel abroad to one of the countries not included in the COVID-19 Green List must book a hotel quarantine package from the listed hotels on the " Discover Qatar" website ( https://www.discoverqatar.qa/welcome-home/ ) before traveling.
The validity of the vaccine to grant quarantine exemption is 12 months, starting 14 days after the second dose. This immunity period could be extended based on new and emerging data.
Passengers fully vaccinated as per the approved/conditionally approved vaccines by the Ministry of Public Health, please click here. Vaccines will be subject to an antibody test on arrival. If the result is positive with antibodies, passengers will be exempted from quarantine; otherwise, the passenger must quarantine based on the country of departure and perform COVID-19 PCR tests upon arrival.
Passengers must present an official vaccination certificate that includes the following information:
Name of the recipient as mentioned in their passport.
Vaccination date clearly written as 1st and/or 2nd dose.
Type/Name of vaccine.
Vaccine Lot Number (if available)
Official logo or stamp of the vaccination authority
Recovered individuals:
Citizens and residents recovered from a previous infection within the last 12 months are exempted from quarantine upon return from their travel abroad if they were asymptomatic and their PCR test result was negative.
This rule applies to individuals diagnosed in Qatar. Those who were diagnosed in any GCC member states and received at least 1 dose of the MOPH-Qatar recognized vaccine are exempted from quarantine provided they submit a certificate detailing the previous infection and recovery issued by their local GCC state health authority.
It is the responsibility of individuals to ensure that they are updated with any changes in the Entry and Return policy of the State of Qatar through the official sources and the sites mentioned above before planning their trip.
Group A: Qatari Citizens, Residents and GCC Citizens
Before Traveling to Qatar:
One negative PCR test carried out maximum 72 hours before time of arrival is required; It must be done in a medical center approved by the local health authority of the issuing country to perform COVID-19 PCR tests.
Register through the Ehteraz website (www.ehteraz.gov.qa) at least 12 hours before travel and upload the required official documents.
Unvaccinated passengers, passengers vaccinated with vaccines not recognized in the State of Qatar, and those who fall short of the 14 days vaccine administration period since the second dose:
You will be subject to quarantine for a period depending on the country classification you travel from. You will need to book a hotel package through Discover Qatar if you are coming from Yellow (7 days) or Red countries (10 days).
Minors between (0-11) years traveling with their fully vaccinated parents are exempted from quarantine if traveling from countries on the Green List.
Unvaccinated Minors between (12-17) years traveling with their fully vaccinated parents shall be subject to home quarantine for 5 days if traveling from countries on the Green List.
Unvaccinated Minors between (0-17) years traveling with their fully vaccinated parents shall be subject to home quarantine for 7 days if traveling from countries on the Yellow List and shall be subject to home quarantine for 10 days if traveling from countries on the Red List.
For unvaccinated passengers belonging to group A and had trips to multiple countries in the last 10 days: to benefit for the quarantine privileges of the lower-tier country classification, they must stay in the said lower-tier country COVID-19 classification for a minimum period of 10 days.
Unvaccinated passengers belonging to group A and returning from a medical treatment abroad must submit a clearance certificate (via pre-entry registration on www.ehteraz.gov.qa) from the Medical Treatment Abroad Committee.
Patients and their 1 fully vaccinated escort coming from green and yellow countries shall be on home quarantine depending on the required quarantine period (i.e. Green – 5 days; Yellow – 7 days); while patients coming from Red country will be subject to 10 days hotel quarantine, they will be accompanied by their escort even if the latter is vaccinated.
Unvaccinated lactating mothers, pregnant women, and those 75 years old and above will undergo the same testing and quarantine policy as the rest of the unvaccinated individuals.
Testing and Quarantine Policy on Arrival in Qatar:
Passengers with symptoms will be tested as necessary as judged by the medical team at the ports.
Passengers who are unvaccinated, inoculated with vaccines not recognized in the State of Qatar, or who fall short of the 14 days vaccine administration period since the second dose will undergo:
Coming from Green countries: 5 days home quarantine and a repeat PCR test in PHCC on Day 4. They will be discharged on Day 5 if the test is negative.
Coming from Yellow countries: 7 days hotel quarantine and a repeat PCR test (on passenger’s expense) in the hotel on Day 6, you will be discharged on Day 7 if the test is negative.
Coming from Red countries: 10 days hotel quarantine and a repeat PCR on arrival in the hotel, and on Day 9 (at passenger's expense), you will be discharged on Day 10 if the test is negative.
Vaccinated travelers coming from Red countries will undergo a repeat PCR test (on passenger’s expense) on arrival in HIA/land border. If the test is positive, passengers must adhere to the isolation protocol.
GCC citizens who do not hold a Qatari ID card shall be subject to a hotel quarantine for a period of 5 five days if traveling from countries on the Green List.
Group B: Family Visitors, Business, Leisure, including GCC residents (12 years old and above):
Entry is restricted to vaccinated, and/or recovered individuals as defined here.
Fully vaccinated individuals:
Exempted from quarantine if you are fully vaccinated with an MOPH recognized vaccine and at least 14 days have passed after receiving the second dose of a two-dose series vaccine or from the single dose in case of single-dose regime vaccine.
Minors between (0-11) years old accompanied by their fully vaccinated parents are exempted from the quarantine if traveling from countries on the Green List.
Minors between (0-11) years old accompanied by their fully vaccinated parents shall be subject to hotel quarantine for 7 days if traveling from countries on the Yellow List.
No exception for Minors traveling from countries on the Red List.
It is mandatory for passengers to install and activate the Ehteraz app on their mobile phone using locally authorized SIM cards that can be obtained from one of the local providers (Ooredoo or Vodafone).
For more information regarding self-quarantine, hotel quarantine, Low Risk countries etc. you can refer to the Ministry of Public Health website.
When Transiting Doha , please note the below requirement:
Any Indian national or national of Nepal or Bhutan destined to any country in South America or Africa only and holding a valid visa of the destination country.
All passengers transiting through Qatar must have the mandatory pre-travel PCR test certificate valid for 72 hours of arrival to Qatar, and in case they require another PCR test for their onward destination, they can do so at Hamad International Airport.
When travelling to Doha, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to Doha:
Passengers holding valid resident permit or passport stamped with Resident Visa.
Passengers eligible for “Visa on Arrival” irrespective of nationality.
Passengers travelling with a print-out of Business and Tourist e-Visa.
“Ok To Board” message is mandatory for the below categories:
All passengers holding ECR (Immigration Check Required) passport.
All passengers travelling with a print-out of labour and work e-visa.
Protector of Emigrants ( POE)
Employment visa is valid for 6 months from the date of issue. Indian Citizen travelling on this visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) Letter .
This is to inform that with effect from 30 Sep 2020, all tickets and
documents issued during period 01 April 2019 to 31 Mar 2020, will not be
entertained and processed for GST (K3) refund at any of Singapore
Airlines ticketing/booking offices in the city and airport, website, mobile
application and travel agents using GDS.
2. Also, tickets and documents originally issued with GST (K3) till 31 Mar
2020 but reissued during period 01 Apr 2020 till 31 Aug 2020, can be
submitted for refund only up to 15 Sep 2020 but not later.
3. Any refund for GST (K3) processed after the above deadline will not be
recoverable from the Government of India and hence will be a loss to the
company. All such losses incurred due to processing of refund request
past the last date will be recovered from the processer by way of Debit
Notes/ADMs.
Updated on 09 April 2020
Dear Business Partner,
At the outset, we would like to thank you for your support and understanding. In an extraordinary time in history, countries around the world are closing their borders to contain the Covid-19 virus. The decision is made from a public health perspective, but it has crippled our industry and disrupted the travel plans of many of our customers.
To extend as much flexibility as possible, Singapore Airlines and SilkAir with effect from 09 April 2020 through its Covid-19 Global Waiver Policy, have enhanced options available to affected customers who purchase our tickets on or before 15 March 2020, for travel from 24 January 2020 to 31 May 2020.
The enhanced options available are:
Option 1: Receive Bonus Flight Credits of INR 3,900 to INR 26,000 per ticket depending on the cabin class of travel, on top of unused ticket value, when they rebook using their Flight Credits (previously known as “Open Ticket”). Rebooking and no-show fees will be waived. Flight credits are to be used to offset the ticket purchase (fare and taxes) of up to 2 rebooked itineraries for travel completion by 30 June 2021.
Cabin Class
Bonus Flight Credits Offered
Exceptions
Economy Class
INR 3,900
Child & Infant tickets and partially unused tickets
Premium Economy Class
INR 5,200
Business Class
INR 10,400
First Class / Suites
INR 26,000
Or
Option 2: Receive a full refund of the unused value of their ticket. Cancellation and no-show fees will be waived. However due to the large backlog of service requests, our team will focus on processing the refunds for the departures that were scheduled for March 2020. We subsequently expect to process the refunds on a monthly basis. For example, the refunds for the April departures will be processed in May. We believe this will offer more clarity for our customers.
We have attached a message from our Executive Vice President Commercial and a document providing detailed information of our Covid-19 Global Waiver Guidelines and Options. We would be grateful if you can disseminate these to all concerned in your organisation.
Please feel free to reach out to our local sales offices for assistance and clarification.
We will continue to stay focussed on our customers and partners. We are confident that together, we can overcome this crisis and emerge stronger.
Updated on 29 Oct 2021
Updated on 27 March 2021
Special fare
Updated on 10 March 2021
Starting March 15th, fly direct to Sharjah from Bangalore starting from INR 7,437* one way all inclusive
With regards to the guidelines from DGCA, please note that GoAir will not be serving meals on board till 30th June’20.
This is applicable for all corporate bookings also.
For any assistance please write to navitaireapisupport@goair.in or get in touch with your sales representative.
Updated on 17 March 2020
Updated on 21 Sept 2021
Important Information for the passengers traveling from IGI (DEL) Airport to Canada:
Only COVID-19 tests (i.e. RT-PCR test or a rapid PCR test) are accepted for the entry.
No other test from any other clinic apart from COVID-19 Testing Centre & Lounge across from Terminal 3 at Indira Gandhi International Airport in Delhi will be considered.
The test must be taken 18 hours before departure.
Passengers must book their RT-PCR test before travel.
For further assistance, our airport check-in counters will be open 6 hours prior to departure.
All travelers must be double vaccinated.
Only the following vaccines are recognized by Canada: Johnson / Moderna / Pfizer/Covishield. All documents must be uploaded prior to departure on https://www.arrivecan-online.com/
Dear Partners,
Greetings from Air Canada !!
In continuation of Sep-2020 flights, we are pleased to announce our Oct-2020 schedule with more flights to YVR as approved by the DGCA. Please refer to our flight schedule table below.
YYZ-DEL-YYZ - SEP till 24 -OCT – 2020
Flight No.
Sector
Dep
Arr
Days
Weekly
AC042
YYZ-DEL
20:55
20:20 +1
Tue/Thu/Sat/Sun
4
AC043
DEL-YYZ
00:30
05:30
Mon/Tue/Thu/Sat
Please Note - AC043 is the first flight which arrives in YYZ
YVR-DEL-YVR – SEP – 2020
Flight No.
Sector
Dep
Arr
Days
Weekly
AC044
YVR-DEL
13:45
16:20 +1
Fri
1
AC045
DEL-YVR
09:40
11:15
Fri
YVR-DEL-YVR till 25 - OCT – 2020
Flight No.
Sector
Dep
Arr
Days
Weekly
AC044
YVR-DEL
13:45
16:20 +1
Mon/Wed/Fri
1
AC045
DEL-YVR
09:40
11:15
Wed/Fri/ Sun
Connectivity Beyond: Passengers travelling beyond YYZ/YVR (Addon Sector) can have an advantage to avail a through-fare at minimal price along with through baggage till their destination. Who Can Travel: Air Canada accepts all type of passengers provided they have valid documents and are exempted to enter Canada, A traveller may be denied entry into Canada if they are not exempted from the Travel restrictions or if they do not meet the requirements under the Immigration and Refugees Protection Act.
(Note: Air Canada will not be liable if the passenger is denied boarding due to incomplete documents or If the passenger doesn’t meet the eligibility criteria to travel)
Please refer to the IRCC link below which can be shared with your passenger also for their understanding. https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/travel-restrictions-exemptions.html
Updated on 25 August 2020
Who Can Travel?
Canadian citizens and Permanent Residents can travel
Students can travel with the following restrictions:
- New students for the fall semester are not currently covered under the exemptions to Canada’s travel restrictions. Only returning students or those approved on or before March 18 may travel if they meet the requirements below. Most post-secondary schools in Canada will be offering on-line learning for the fall semester where physical presence on campus will not be required and therefore travel to Canada is not required at this time.
- The Canadian High Commission does not provide letters of authorization. You will need to satisfy the airline that your travel to Canada as a student is essential and non-discretionary. If your learning institution is indicating it is essential for you to be in Canada due to having in-person classes, or you don’t have sufficient access to wifi etc. The school should provide a detailed letter explaining why you need to be in Canada. You will need to provide this letter to the airline.
Temporary Student-essential (non-discretionary) can travel:
- If you are a student, you’re exempt from the travel restrictions and do not require an additional permission letter if you have:
- A valid study permit and are returning to Canada, or
- A valid study permit or a port of entry letter of introduction that shows that you were approved for a study permit before or on March 18, 2020 where your institution is offering courses and your presence in Canada is necessary.
- We strongly recommend entering Canada no earlier than 3 weeks prior to your studies commencing. If you seek to enter Canada earlier this would not normally be considered essential travel and you may be denied boarding or entry into Canada.
Work Permit holders can travel with the following restrictions:
- The Canadian High Commission does not provide letters of authorization. If you are a temporary foreign worker, you must have a valid work permit. - Your travel is essential (non-discretionary) if you’re in either of these situations: - You’re a worker who
- has a letter of introduction for a work permit (open or employer-specific), and
- has a valid job offer, and
- can work once you’ve completed your 14-day quarantine in Canada (unless you’re exempt)
Indian passport holders on visitor visas can travel with the following restrictions:
- There are 2 categories of visitors who may be permitted to enter Canada for family reunification purposes.
- Family Reunification - Foreign national traveling to join a Canadian citizen or permanent resident in Canada (No authorization letter required)
- Immediate family members of a Canadian citizen or a permanent resident of Canada will be deemed to be travelling for a non-discretionary or non–optional purpose if the travel is for 15 days or more and they are travelling with or to be with their Canadian Citizen or permanent resident family member. Please find information in the following link to assist you regarding if you are exempt from the travel restrictions: Travel Restriction Measures
- If you are exempt from the travel restrictions, you may travel to Canada. Travellers are expected to self-identify to airlines at the point of boarding that they are exempt under this provision by presenting documentation to establish their family member’s Canadian citizenship or permanent resident status and their relationship to that family member. Please use the aforementioned link for a list of recommended documents to present to the airline. IRCC is not providing authorization letter for cases that meet the above criteria.
Family Reunification - Foreign national traveling to join a temporary resident in Canada (Authorization Letter Required)
Foreign nationals who have an immediate family member already residing in Canada as a worker, visitor, student or protected person are exempt from the travel restrictions if the purpose of their travel is non-discretionary/essential. The objective of this exemption is to facilitate reuniting immediate family members who have been separated as a result of these travel restrictions.
What Else Do You Need to Know?
Air Canada airways will operate direct flight thrice a week for Toronto-Delhi-Toronto till 30th Aug, 2020. The days are Tuesday, Friday, and Sunday.
The final determination to allow a traveller to board an aircraft is made by the airline, often in consultation with the Canada Border Services Agency.
Everyone is subject to examination when entering Canada and a traveller may be deny entry if they are not exempt from the travel restrictions or if they do not meet requirements under the Immigration and Refugee Protection Act.
The Government of Canada is providing an update on travel restrictions put in place to Stem the spread of COVID-19. Exemptions to the air travel restrictions will apply to foreign nationals who have already committed to working, studying or making Canada their home, and travel by these
individuals will be considered essential travel for land border restrictions.
The exemptions include
seasonal agricultural workers, fish/seafood workers, caregivers and all other temporary foreign workers
international students who held a valid study permit, or had been approved for a study permit, when the travel restrictions took effect on March 18, 2020
Permanent resident applicants who had been approved for permanent residence before the travel restrictions were announced on March 16, 2020, but who had not yet travelled to Canada.
Air Canada is operating the scheduled flight to YYZ and YVR from DEL:
· Flights are available on GDS
· Passenger must be Canadian or permanent residents or as per the exemptions mentioned above as only they can enter Canada at this time.
AC43
· Departure DEL 00:45 March 23
· Arrival YYZ 06:25 March 23
AC45
· Departure DEL 04:45 March 23
· Arrival YVR 06:50 March 23
For any reissuance kindly refer to the Goodwill policy available n www.aircanada.com/agents Online DRS or Flash sent on 16th March regarding date change policy.
Updated on 19 march 2020
Updated Schedule Change Policy and GDS Instructions for Future Credit
Air Canada has revised its Schedule Change policy, effective immediately, for schedule changes processed as of March 19, 2020.
This is what it means for affected customers:
Refunds are not permitted, as per the updated Schedule Change policy.
Customers are eligible to retain the value of their ticket as a future credit, regardless of fare brand, valid for all travel to be completed within 24 months.
Exceptionally, select countries have consumer regulations which Air Canada is required to abide by to offer a full refund. The list of countries is detailed below:
Flight Origin
Refund of unused coupons
Deadline to request refund after Schedule Change
From Algeria
Yes + return to origin
8 days
From Argentina
Yes
30 days
From Brazil
Yes + return to origin
N/A
From Chile
Yes
N/A
From Colombia
Yes
N/A
From India
Yes
N/A
To/from Israel
Yes
21 days
Any ancillary products settled in the EMD are still refundable.
As a reminder:
Affected customers whose flights are cancelled are still eligible for a full or partial refund if permitted by the fare rules.
The updated Schedule Change policy and GDS instructions on how to extend the ticket validity to use for future credit when affected by a Schedule Change, are outlined in the updated document.
Given the evolving situation, please be aware that these documents are subject to change. We recommend that you refer to aircanada.com/agents for the latest version.
We recognize these are difficult times and we thank you for your continued support.
Updated on 19 march 2020
Dear All
Please share the below with you team and B2b agents.
Updated Schedule Change Policy and GDS Instructions for Future Credit
Air Canada has revised its Schedule Change policy, effective immediately, for schedule changes processed as of March 19, 2020.
This is what it means for affected customers:
Refunds are not permitted, as per the updated Schedule Change policy.
Customers are eligible to retain the value of their ticket as a future credit, regardless of fare brand, valid for all travel to be completed within 24 months.
Exceptionally, select countries have consumer regulations which Air Canada is required to abide by to offer a full refund. The list of countries is detailed below:
Flight Origin
Refund of unused coupons
Deadline to request refund after Schedule Change
From Algeria
Yes + return to origin
8 days
From Argentina
Yes
30 days
From Brazil
Yes + return to origin
N/A
From Chile
Yes
N/A
From Colombia
Yes
N/A
From India
Yes
N/A
To/from Israel
Yes
21 days
Any ancillary products settled in the EMD are still refundable.
As a reminder:
Affected customers whose flights are cancelled are still eligible for a full or partial refund if permitted by the fare rules.
The updated Schedule Change policy and GDS instructions on how to extend the ticket validity to use for future credit when affected by a Schedule Change, are outlined in the updated document.
Given the evolving situation, please be aware that these documents are subject to change. We recommend that you refer to aircanada.com/agents for the latest version.
We recognize these are difficult times and we thank you for your continued support.
Updated on 19 march 2020
On-board Service
For the well-being of your clients and our employees, as of March 19, we will temporarily adjust our on-board service as a health and safety measure in response to COVID-19. The following will be gradually implemented: Flights operating in Canada, or to/from the U.S.*, Caribbean and Central America
For all cabins, we will provide individual water bottles instead of our bar service offering and pillows and blankets will no longer be available.
Complimentary headsets will be provided to customers on flights equipped with in-flight entertainment.
In Premium Economy and Economy Class, we will suspend food service including our Bistro offerings.
In light of these changes, customers may wish to take this into consideration prior to arriving at the airport as many concessions and restaurants at the airport may also be closed.
In our Business Class, we will provide a pre-packaged meal or snack on all flights longer than two hours. Unfortunately we will not be able to accommodate any special meal requests.
For Air Canada Rouge, iPads will no longer be offered.
*Exception: On flights between Toronto-Pearson (YYZ) and Honolulu (HNL), a complimentary pre-packaged meal will be provided in all cabins. Flights between Canada and Europe, Asia, Australia and South America
Starting at a yet to be determined date, all food service will be transitioned to pre-packaged in all cabins, while bar service will be limited to water only.
As of March 19, pillows and blankets will no longer be available in Premium Economy and Economy Class; only blankets will be offered in Signature Class.
For Air Canada Rouge, iPads will no longer be offered.
We recognize these service changes may impact your on-board experience. Thank you for your understanding and patience as we adapt to this evolving situation.
For more information, please continue to visit our dedicated webpage.
Updated on 16 march 2020
SCHEDULE CHANGE GUIDELINES FOR TRAVEL AGENTSA schedule change (SKCH) is a flight cancellation, time change, flight number change, routing/airport change or operating carrier change which occurs more than 48 hours prior to the original scheduled departure time. These guidelines have been established to address the re-protection of your clients affected by such schedule changes.
Dear Trade and Travel Partners of India, We are pleased to announce flight departure between Bahrain and India for the month of
August 2021. The flights are open for sale on CRS/GDS and www.gulfair.com.
If you are a UAE resident, you are encouraged to visit uaeentry.ica.gov.ae before you book your flight as a guide to verify your entry status. We recommend you clear your browsing data as the website is updated regularly.
You must have COVID-19 negative test reports from any government medical facility prior 96 hours of your flight. Bring a print of your test results to show it at check-in counter.
Make sure that you carry photocopy of your passport and UAE resident visa as it will require presenting while returning to Abu Dhabi.
Travel guidelines may change at any time according to the situation, therefore you are required to check the latest travel guidelines before booking flights. Click here.
You can check the steps taken by the Etihad Airlines to make your travel safe and comfortable by clicking here
What Are the Updates?
Visit the Abu Dhabi health check desk
- You’ll undergo thermal screening and COVID-19 PCR testing when you land at Abu Dhabi airport. This applies to all guests, including infants and children
Download the Al Hosn app
- Remember to download the Al Hosn app, the UAE’s official COVID-19 results and contact tracing app.
Quarantine for 14 days
- When you arrive in Abu Dhabi, you are required to self-isolate for 14 days.
Emirates is offering free cover for COVID-19 medical expenses and quarantine costs for passengers travelling on visit visas to UAE. For complete details please refer to www.emirates.com/COVID19assistance.
Travel guidelines are changing frequently, therefore it is suggested to check emirates.com before you book your travel.
Updated on 23 march 2020
Dear All,
Greetings from Etihad Airways !
Hope you and your family members are fine.
Effective today, we have removed the option of refund on tickets. You still have the flexibility to either do a date change or turn the booking into Etihad Credit.
As the world continues to deal with the outbreak of coronavirus, I wanted to make sure that you're kept up-to-date with the latest travel information and rebooking options as quickly as possible.
Where to find the latest information
Travel news on twitter
Follow us on twitter @etihad (English) and @EtihadAR (Arabic) for our most up-to-date live travel information.
etihadhub.com
Our dedicated trade website has the most up to date information and policies to help if your customers have been impacted by COVID-19. We update this site regularly so it’s the best place to find travel information, waivers and rebooking guides. Including our easy guide.
Dedicated team
I understand that in times of uncertainty, being able to speak to someone means a lot. That's why our dedicated sales team are on hand to support, so please feel free to reach out to your local Etihad Airways representative whenever you need them.
Our network updates
Due to the spread of the COVID-19 novel coronavirus and its continuing impact on air travel services globally, we at Etihad continue to follow UAE and international government and regulatory authority directives and have implemented a series of network changes. The following services to/from Abu Dhabi have been temporarily adjusted:
Destination
Status
Milan (MXP)
All flights suspended until 30 April.
Rome (FCO)
EY85/86 suspended until 30 April.
EY83/84 suspended until 30 June.
Beirut (BEY)
All flights suspended from 16 March until 31 March.
Istanbul (IST)
All flights suspended from 16 March until 31 March.
Casablanca (CMN)
Rabat (RBA)
All flights suspended from 16 March until 31 March.
Amman (AMM)
All flights suspended from 17 March until 31 March.
Madrid (MAD)
Barcelona (BCN)
All flights suspended from 17 March until 31 March.
Jakarta (CGK)
Reduced from double-daily to daily (suspension of EY472/471) from 18 March until 30 June.
Seoul (ICN)
Reduced from daily to four weekly (operating on Tuesdays, Thursdays, Fridays and Sundays) from 30 March to 30 April.
Hong Kong (HKG)
All flights suspended until 30 June.
Bangkok (BKK)
Reduced from triple-daily to double-daily (suspension of EY406/405) from 21 March to 2 May.
The following previously announced network changes remain in place:
ICA approval is no longer required for UAE residents with non-Dubai issued residence visas.
If you are a UAE resident flying from India to Dubai, you must first check you are eligible to travel to the UAE on uaeentry.ica.gov.ae. This is in addition to GDRFA approval for Dubai residence visa holders. If you are not eligible you will not be able to travel.
Passenger can start the GDRFA application with / without a booking / ticket. It is however, recommended that passenger book their tickets back to Dubai after they have received the approval. GDRFA application is subject to immigration approval.
Tourists and visitors are allowed to enter Dubai and is also applicable for passengers who are eligible for visa on arrival.
GDRFA approval is not required for visitors and tourists.
Updated on 25 Aug 2020
Who Can Travel?
UAE National or Resident with valid visa will be permitted on the repatriation flights.
Indian national holding Tourist/Visit or any type of valid UAE visa will be permitted to travel from India on the above mentioned flights.
Seamen traffic is now permitted to Dubai. Please contact your local Emirates sales office for complete procedures.
Residence visa holders of other Emirates will need to continue applying through The Federal Authority for Identity and Citizenship (ICA) to get the approval if returning to UAE. The residents can book their flights on Emirates to enter Dubai.
Customer to carry a printout or digital copy of GDRFA approval at check-in.
Passengers are required to carry COVID-19 negative test result of the Polymerase Chain Reaction (RT-PCR) test conducted not more than 96 hours before departure. This excludes children under the age of 12 years and passengers who have a moderate or severe disability.
PCR test and certificate to be borne by the passenger.
Only PCR test is acceptable, alternate tests will not be accepted.
All travellers to Dubai, must complete this health declaration form and give it to the staff at check-in.
You will also need to complete the quarantine undertaking form given to you on board. Hand this form to the Dubai Health Authority staff on arrival.
On arrival in Dubai, passenger will be required to take a PCR test and remain in at their residence until they receive the test result.
If the result is positive, passenger will be advised to follow health authority mandate, including self-isolation.
The customer must download the COVID-19-DXB Smart App, links are available click for both iOS and Android
Chauffeur Drive Service is not applicable on the repatriation flights departing from India.
For refunds please follow Covid refund guidelines.
Updated on 19 march 2020
Dear Trade Partners,
During these challenging times, Emirates is closely monitoring the development of the Corona virus situation.
This circular supersedes all previous circulars.
As we are experiencing high volume of calls and emails, we thank you for your patience and understanding if our response time is longer than normal.
Effective 19 March 2020, the following refund and change policy will apply.
Ticket Issued On / Before 31 March 2020
Scenarios impacting the change:
Travel ban
Where there is an explicit government notification that prohibits travel from either point of journey origin or destination.
Travel advisory
There is general government advisory against non- essential travel but no travel ban.
Visa process change / Quarantine
Visa process which required visiting an embassy/consulate OR mandatory quarantine at origin or destination.
Passenger is unable to reach airport
Countries which have a government lockdown and passengers are unable to reach airport.
Flight cancellation
Flights cancelled where Emirates is unable to offer an alternate flight or an alternate option is not acceptable by the passenger
Changes :
Changes and reissues are permitted to any origin or destination within ticket validity without a reissue fee. Applicable fare difference if any will apply. Please continue to utilise code " ROGW006 DUE COVID-19".
Keep your ticket :
Original ticket can be kept with an open status as follows-
Fully unutilised - Ticket is valid for one year from date of issue.
Partially utilised- Ticket is valid for one year from the date of first outbound travel.
This ticket will then be accepted at face/residual value as payment for new ticket.
Refund & No-show :
Applicable refund and no-show rules/charges as per date of original ticket issue will apply.
Non-refundable tickets- No refund applies, however passenger can use " Keep your ticket &qquot; option.
Refundable tickets- Applicable refund penalty if any to be charged and refund the balance OR passenger can use " Keep your ticket " option.
Ticket Issued On / after 01 April 2020
Changes :
Changes and reissues are permitted as per fare rules.
Keep your ticket :
Original unused ticket can be kept with an open status for up to one year from date of issue.
This ticket will then be accepted at face/residual value as payment for a new ticket. Applicable fare difference if any will apply.
Refund & No-show :
Applicable refund and no-show rules/charges as per date of original ticket issue will apply.
Should you have any other queries or require further information on this release, please contact your local Emirates Sales team.
Updated on 17 march 2020
Emirates is closely monitoring the situation around Coronavirus and would like to restate to our trade partners and clients they can book with peace of mind.
This circular supersedes all previous circulars.
Our waiver policy now applies to any bookings made before 31 March 2020.
Our customers worldwide can enjoy more flexibility, choice and value, with the ability to change travel dates without change and re-issuance fees. How does this work?
Changes to tickets means the travel date or destination.
Re-booking, re-issue and re-route is permitted for all tickets issued up to
31st March 2020.
In case of RBD change or route change, if there is difference of fare or
taxes,the additional amount will need to be collected.
Customers can change their booking to travel on any date within 11 months
of the original date of purchase.
The policy covers all existing destinations across the Emirates network.
No show charges are not waived and must be collected when re-issuing tickets.
For passengers who do not wish to Travel as of now:
Passengers who do not have their final date of travel as of now , may cancel their existing bookings and re-issue their tickets by 31st March 2020 with any date up-to 11 months from the original date of purchase.
When passenger confirms the final travel date, agent can change the initial booked date to final travel date and reissue without any date change fee up to 11 months from the original date of purchase. Terms & Conditions :
Waiver code RODCFW1 DUE COVID-19 will apply to all tickets. Group Bookings :
For groups that are already booked prior to 09th Mar 2020:
Ticketed groups - One change/ re-issue is allowed within 11 months from original travel date without charging re-issue fee. Fares will be re-assessed.
Deposit received and Non-ticketed groups- Transfer of deposit permitted. Issue Deposit EMD for travel within 11 months from issuance of the EMD.
For new groups after 09th Mar 2020 :
Group fares will be subject to availability at the time of submission.
Group Policy/ Terms and Conditions will apply.
To keep informed on the latest changes please click here for any updates.
We thank you for your ongoing support. Should you have any other queries in relation to this update, please contact your local Emirates Sales team.
Updated on 05 March 2020
Air New Zealand International Schedule Updates 05Mar21
We are excited to let you know that we’re back in the skies from Delhi to London Heathrow and will be soon flying from Mumbai to London Heathrow starting 17 September.
Now Virgin Atlantic offers 3 pc baggage to in Upper/Premium and Economy(except economy light).
This offer is only for passengers travelling on student visa.
We are offering flexibility to customers with tickets issued on or before 19 March 2020 for original dates of travel up to and including 31 May 2020. Customers can rebook or reroute travel up to 30 April 2021 with no change fee. Flights are subject to availability and any fare difference and there are options for customers who do not know when they wish to travel. Alternatively, they may request a refund.
Please find below the updated information with regards to the required documentation for passengers travelling from India to Japan.
To enter Japan, you must input the necessary information on the Questionnaire Web (Japanese) before departure.
After doing this, you will be issued a QR code which you must then present at the arrival airport. We kindly ask that you finish inputting the necessary information before departure, otherwise it may take you longer to complete the quarantine procedures.
For details, please see the information provided by the Office of Quarantine Station Administration, Ministry of Health, Labour and Welfare of Japan.
Please refer to the entire summary on our website, "Handling Procedures in Response to the Spread of COVID-19"
Greetings from China Eastern Airlines ( MU ) !! We are committed, and relentlessly putting every effort to combat the spread of COVID-19 as citizens of the world.
As a responsible Airline, we have currently reduced flights Ex-Delhi to Shanghai (MU564) from 7 times, to 2 times a week, departing every Monday & Friday ( Day 1 & Day 5) until 30th APR, 2020.
All flights Ex- Kolkata to Kunming (MU556) has been cancelled until 16th APR, 2020 We will keep notifying, of all changes Ex-Delhi & Kolkata operations, that will best serve the need of the hour. Our Airport staff is strictly following the guidelines received from both Chinese and Indian Govt. authorities to ensure a safe environment for our customers who confide in us, while travelling to return home or fulfil imperative businesses.
Dear Trade Partners,
With effect from 28 August 2020, all passengers, including Chinese nationals, departing Singapore for mainland China, must present a certified health declaration form or green “HS” health code issued by the Chinese Embassy in Singapore. Children under the age of 6 years are exempted from this requirement.
Passengers are required to take a COVID-19 nucleic acid test (NAT) as part of the submission to the embassy. Please see below for the requirement for taking NAT.
Flight date
Requirement
11 September 2020 onwards
Negative test certificate must be obtained within 3 days before departure
Passengers transiting through Singapore
Scoot, Singapore Airlines and SilkAir customers can now transit through Singapore Changi Airport from approved points to destinations in the Singapore Airlines (SIA) Group network currently operated by Singapore Airlines, SilkAir or Scoot.
New cities including Palembang, Pekanbaru, Semarang, Yogyakarta in Indonesia, have been approved for Scoot transit flights through Singapore from September 2020.
Please note that due to regulatory requirements, transfers to destinations in Mainland China are currently not allowed.
All approved cities and more details on transit flights through Singapore can be found here.
For SIA’s and SilkAir’s latest flight schedules, please click here.
Scoot will continue to monitor the situation, as well as evolving regulatory guidance, and will review our procedures as required. Do visit our website ,for the latest announcements.
Should you have any further questions for us, do contact your local Scoot office.
With effect from 28 August 2020, all passengers departing from Singapore for China or transiting via Singapore for China must take a nucleic acid test (NAT) for COVID-19 within 5 days before boarding.
Passengers unable to present the NAT results will not be allowed for check-in / boarding.
Exception arrangement for passengers departing on 30 august 2020 on TR100 from SINGAPORE to GUANGZHOU:
The following testing arrangements will be made available on an exceptional basis for passengers booked on TR100 to GUANGZHOU on 30 August 2020, departing at 0515hrs.
NAT for passengers on this flight can be done on 26 August 2020, between 0900 – 1030hrs at Regional Screening Centre (RSC) located at below address. Passengers must adhere to the timing above to prevent overcrowding.
- Location: Former Shuqun Secondary School, Address: 450 Jurong East Street 21, Singapore 609604
- Passengers must bring along following documents:
a. Passport
b. A copy of flight ticket or confirmed booking for TR100 on 30 August 2020
Passengers without necessary documents will not be able to take the NAT.
Passengers must also have a validemail address before arriving at the RSC for registration.
Passengers who already have scheduled for NATs or being scheduled for NATs before flight should proceed with their scheduled NAT. Only passengers without an existing NAT appointment should proceed to the RSC.
Passengers, who are unwell or show symptoms such as fever, running nose or sore throat, should not go for the NAT. Instead, they should seek care from doctor.
Please take note that NAT will cost SGD 186 for each passenger. After taking the NAT, passengers will receive an email on payment instructions, to make payment before the NAT results will be released to them.
Passengers are to note that the NAT results will require a turnaround time of 48 hours. They will need to adhere to the time slot of 26 August 2020, 0900 – 1030hrs for the NAT to be able to receive the results in time for the flight departing on 30 August 2020.
There could be circumstances where passengers might require a re-test, which will affect their ability to board the flight.
Please find given below an important update regarding the waiver policy and process to be followed for refunds for the cancelled flights !!!
Updated on 17 march 2020
Dear Partners,
Thank you for your continuous support of Scoot!
We are allowing voucher refunds for unused value of non-China routes bookings made on or before 15th March 2020, for travel up to 31st May 2020. These vouchers are valid for 12 months upon date of issuance and can be used for rebooking travel later.
Scoot has launched a self-service function to obtain voucher refunds for FIT bookings. Please access Scoot's Manage My Booking portal select the refund option no later than 4 hours prior to the flight's scheduled time of departure. We will do our best to process the refund in the form of Scoot vouchers within 30 business days.
Do note that the vouchers issued will be tagged to the Passenger Names in the booking. The voucher will be sent based on the email address used in the booking.
Kindly note the point of contact for refunds based on the booking platform:
These policies will support passengers / agents with the flexibility to defer travel plans in view of the current COVID-19 situation, which is unprecedented and has been developing very quickly.
Due to high volume of requests, we are aware that it has taken longer than usual for our response, and we sincerely apologise for the inconvenience caused.
For further enquiry, please contact your local Scoot office.
Updated on 16 Feb 2021
Mandatory Institutional Quarantine for Arrivals
Updated on 12 Feb 2021
Oman Air Update: Travel Guidelines to Oman from India
Dear Travelers,
Please find below the requirements for travel to Oman.
1. Arriving passengers shall be required to download and start the registration process on the Tarassud+ application before arrival.
2. Passengers holding expired Resident Permit / Visa are allowed to enter provided guest holding electronic visa renewed form which is approved by ROP.
3. Passengers holding employment visa exceeding 180 days stay outside Oman must have must have clearances from the ROP or SANAD office.
4. A completed "Traveller registration form" must be presented before boarding. The form can be obtained at https://covid19.moh.gov.om/#/traveler-reg
5. Passengers are subject to Coronavirus (COVID-19) PCR test.
• This does not apply to passengers younger than 15 years.
• This does not apply to passengers with a passengers with a consular, diplomatic, official, service or a special passport with a maximum stay of 7 days.
6. Passengers are subject to quarantine for 14 days.
7. Passengers must have an insurance to cover medical expenses in Oman for a period of one month.
• This does not apply to nationals of Oman.
8. Passengers must download the Tarassud+ app before check-in.
9. Passengers must present a proof at the check in that they registered for the mandatory PCR test which will be conducted after arrival to the Sultanate of Oman.
10. Effective 09th November, Passengers must present a negative Covid-19 PCR test result. The test result must be no longer than 96 hours from the time of sample collection to the time of departure.
11. Passengers staying for more than 7 days in Oman must download the Hmushrif app.
12. Passengers must pay OMR 25 on arrival.
13. Effective 11 November 2020:
Passengers must have a printed medical certificate with a negative Coronavirus (COVID-19) PCR test result. The test must have been taken 96 hours before arrival. The certificate must be in English.
• This does not apply to:
• passengers younger than 15 years;
• passengers with a diplomatic passport.
Thanks,
Updated on 18 November 2020
Updated on 5 June 2020
Updated on 18 March 2020
DATE CHANGES: (for any tickets issued until 31May2020
1.Two free date changes are allowed within the validity of the ticket. Bookings should be made in the same RBD as originally booked.
• If outbound sectors are rebooked, and the ticketed fare is no longer filed, ticket may be reissued against originally ticketed fare.
2.Where the original RBD is not available, rebooking in a higher RBD is permitted however fare difference should be collected. Date change fee is still waived.
3.Where the guest is not able to commit to a new travel date currently, ticket can be kept open/unassociated. Re-association to new travel dates should be done through Oman Air ticket offices/call centres only.
4. Tickets issued in E class on/before 03Mar2020 for all routings except GCC-ISC v.v., intra-GCC and domestic should either be reissued against originally ticketed fare, or should be reissued against an 0 class fare with no ADC.
REFUND: (for any tickets issued until 18Mar2020)
1. Refunds may be processed as per ticketed fare rules only. Waiver of refund penalties, or refund 0 non-refundable
Updated on 16 Feb 2021
Covid rules to Tashkent and Flight timings in Feb21
The Sudanese nationality are exempted from presenting the (PCR) test. (This exemption is only valid for travel originating KSA to Sudan during 25, 26 & 27Aug 2020)
All non-Sudanese passengers still shall obtain the (PCR) to enter Sudan.
Updated on 12 Feb 2021
Delta blocks middle seats, limits onboard capacity until Spring 2021
Turkish Airlines is offering a 40 percent discount on base fare on published one way and return fares in Economy and Business class, for flights between April 1 – December 31, 2021 as long as they are purchased between January 13 – 15.
Turkish Airlines passengers will also be able to change the dates of the tickets free of charge while refunds and cancellations will be subject to the rules of the fare classes.
* Please note flights to/from Ercan Airport and Chinese Mainland (Beijing, Shanghai, Guangzhou and Xi’an) are not included in this campaign.
Thanks
Updated on 20 march 2020
Dear Travel Partner,
THIS MAILER OVERRIDES ALL PREVIOUS COVID-19 RELATED TELEX.
ADDITIONAL RIGHTS WILL BE GIVEN ACCORDING TO RULES BELOW FOR THE NON-CANCELLED INTERNATIONAL FLIGTS PASSENGERS.
For all individual and group tickets purchased on/before March 31, 2020, original booking on flights up to December 31, 2020.
( including Aanadolujet International flights excluding domestic flights within Turkey and to/from Eercan airport) Rebooking/rerouting or Open-ended tickets requests will be applied without considering fare rules according to the following conditions.
REBOOKING / REROUTING REQUESTS:
Rebooking and Rerouting will be made without any charge for different booking classes only if the new destination is in the same IATA region and in the same cabin providing that travel is completed up to Feb 28,2021 (included) for TK and AJ operating flights.
If changes affect passengers travel plans, rebooking and rerouting will be made free of charge with the original class (up to effected duration) if there is availability in the same cabin without considering availability of original class.
Rebooking and rerouting is made according to original ticket fare rules on interline flights where TK is the marketing carrier. However if interline flights change to TK or AJ operating flights, change will be applied according to the telex.
Conditions for Free change:
a) Free change can be applied only if flights in reservations are cancelled before the first flight departure time. New departure dates can be decided later up to Feb 28, 2021 (included).
b) Tickets which are cancelled according to the this rule, passengers will not be accepted as no-show even though rebooking/rerouting is made after the original ticket flight date.
c) If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules.
Exception:
In order not to restrict passenger rights given by previous telex, passengers who have a reservation which are ticketed before Mar 31,2020 (included) and travel date is up to May 31,2020 (included) can change their reservation even after first departure date. Cancellation is not necessary before the first departure date only for these passengers. This change can be applied just once and they will not be accepted as No-show.
OPEN-ENDED TICKET PROCEDURES
Passengers will have an open-ended ticket only if flights in reservations are cancelled before the first departure time of original ticket. New departure dates can be decided up to Feb 28, 2021(included) provided that new travel must be completed before Feb 28, 2021(included).
Rebooking/rerouting requests of group reservations for which payment or guarantee MCO is received before Mar 31,2020(included) will be made disregarding applying change penalties of existing fare rules.
REFUND REQUESTS
Refund and cancellation requests will be made according to original fare rules. There will be no given refund rights within the scope of this telex.
Refund rights given by previous covid-19 related circular, which is about not cancelled international flights, will not be applied no more.
ISSUE DATE FOR NEW TRAVEL
There is no restriction on issue date. New travel dates can be decided up to new departure date of travel.
EXTENSION OF VALIDITY
Validity of ticket can be extended until Feb 28,2021 without any fare difference or penalty.
Please note Ticket changes requests can be made by Turkish airlines sales office, sales agents where the tickets are purchased, Turkish airlines online channels and Call Center.
Open-ended procedures can be made by Turkish airlines sales office, sales agents call Center where the tickets are purchased.
APPLICATION CONDITIONS:
1. Valid for tickets purchased on and before 31th of March 2020.
2. Valid on flights if the original departure date is until the December 31, 2020.
3. New journey should be completed up to February 28,2021 (included)
4. Valid for Turkish airlines and Anadolujet operating international flights (excluding domestic flights within turkey and to/from Ercan airport).
5.This application is valid for rebooking and rerouting requests of group reservations under the conditions of general group rules.
6. Rebooking and rerouting requests will be applied without any charge (YR, taxes and fare differences etc.) Only for once.
7. This circular will be also valid for non-Changeable promotional tickets.
8. Change request will be applied for Miles and Smiles tickets (excluding domestic tickets within turkey and to/from Ecn airport).
The changes mentioned above will be limited to only once and other additional changes will be handled with existing penalties and fare differences within the fare rules.
Updated on 16 march 2020
Dear Travel Partners,
For tickets* issued on or before 31 March 2020, for flights taking place up to 31 December 2020 (*excluding tickets for domestic flights within Turkey and to/from Ercan Airport) first date change will be free of charge, provided that the change is completed by 31 May 2020(included).
Below conditions will apply:
Valid for tickets* to be reserved and issued on and before 31 March 2020(*excluding tickets for domestic flights within Turkey and to/from Ercan Airport), for first active reservation departure date before 31 May 2020 provided the change is made before the scheduled departure date.
New Travel date period for unused tickets can be used within one year from the issue date of the ticket.
Used tickets can be used within one year from the first date of travel.
If reservations are not cancelled before the scheduled departure, reservations will be accepted as No-show and the changes requested will be as per the original ticket rules.
Valid on flights operated and marketed by Turkish Airlines network (excluding tickets for domestic flights within Turkey and to/from Ercan Airport) until 31 Dec 2020, new journey must be completed before 28 Feb 2021(included), first rebooking charge will not be applicable for rebooking/rerouting. This is also applicable for Groups for which payment or guarantee MCOs are received.
If cancellation is not made as given, then ticket will be No-show and change requests will be made as per the original ticket fare rules.
For tickets* issued before 12 March 2020, for flights taking place up to 31 May 2020 (*excluding tickets for domestic flights within Turkey and to/from Ercan Airport) first date change will be free of charge, provided that the change is completed by 31 May 2020.
EXCEPTIONS: For tickets issued before 05 March 2020, booking on flights between 05-12 March 2020 and have become No-show because itinerary was not cancelled before scheduled flight time, No-show penalty will not be applicable. This also covers non-changeable tickets in case of No-show. This expectation will not be applicable for travel dates after 12 March 2020 (included).
Change requests can be made through the Turkish Airlines Sales Offices and agencies from which the ticket was purchased.
Please note,
Passengers who have transited or have been to Austria, Belgium, People’s Republic of China, Denmark, France, Germany, Iran, Iraq, Italy, Republic of Korea, Netherlands, Norway, Spain and Sweden are not allowed to transit or enter into Turkey.- This does not apply to Turkish Nationals.
Repatriation flights by KLM are in strict compliance with the EXIT and ENTRY regulations applicable at origin and destination as defined by the competent authorities.
Current approvals received by KLM for repatriation operations ex India allow travel of the following :
EU and EEA Nationals & Residents returning to home country.
EIndian nationals with EU residency permit with final destination within Europe.
EThird country foreign nationals and/or spouse of such persons who have a Permanent Residency (PR), can travel accompanied or otherwise returning to their home country.
EIndian nationals with US Green Cards, Permanent Residency (PR) for Canada, & other countries will be allowed to travel only if the spouse is a citizen of destination country.*
EPassengers travelling with Student Visas issued for study purpose and ONLY for final destination EU.
Not included in the current repatriation scope :
PR holders for all third countries (including US Green Cards and PR for Canada) with no immediate family connection as specified above*
Tourist visas.
Passengers are requested to check their travel eligibility based on the above scope and the regulations / ENTRY requirements on the arrival country’s regulatory website and accordingly purchase tickets at their own responsibility. Passengers are personally responsible to comply with the regulations.
All passengers have to comply by health and sanitization measures applicable by the airlines and at origin & destination countries.
Passengers are required to report at the Airport, at least 4 hours before the departure of the flight.
Passengers arriving from India to destination France are required to undergo a biological examination of virological screening 72 hours before the flight which does not conclude to a COVID-19 contamination. In the absence of test report, passengers will be required to conduct this test upon arrival.
The regulations stated here are subject to updates.
Updated on 25 August 2020
Who Can Travel to Paris?
All EU and UK nationals.
Indian nationals permitted to travel abroad as per MHA guidelines & with destination Europe and UK.
Third country foreign nationals returning to their home country (including spouse, children and immediate family members accompanied or otherwise).
Indian nationals with US Green Cards, Permanent Resident permit to Canada, & other countries will be allowed to travel only in case of the specified family connection i.e Spouse is a citizen of the destination country*
Seamen of foreign nationalities.
Indian seamen subject to clearance from Ministry of Shipping.
Not included in the list: Resident Permit Holders for all third countries including US Green Cards and Canadian Residents Permit Holders with no immediate family connection as specified above*
Who Can Travel to India?
Passengers are eligible to fly to India with journey commencement from any global point of origin.
All nationalities are eligible.
What Else Do You Need to Know?
India-Paris: Flights are in strict compliance with the EXIT and ENTRY regulations applicable at origin and destination as defined by the competent authorities.
Process to travel from Paris to India
- Mandatory to register with the Indian Consulate / Embassy in the country passengers are commencing their journey. Kindly follow the process advised by the Ministry of External Affairs via link: https://forms.gle/ddKHqae5cVrstXbu8
- Protocols, health measures & quarantine regulations related to COVID-19 implemented in India and as applicable at Destination State /Union Territories Government are to be adhered.
- Mandatory to download the “Aarogya Setu” application on mobile devices.
- Passengers to undergo mandatory quarantine for 14 days upon arrival into India.
- To comply with regulations by competent authorities’ flights ex-Paris will be closed for sale 4 days before departure.
In addition to above, all passengers are personally responsible to arrange and be in possession of the required heath and travel documentation such as passport, visas heath certifications, any relevant documents for ENTRY into India and confirmation of Embassy registration.
Updated on 17 march 2020
Dear Trade Partner,
Due to constantly, evolving situation related to the Coronavirus, this policy is subject to change.
Please stay connected to agentconnect.biz by clicking on below link for latest updates and to the AFKL website for real time flight updates. https://www.agentconnect.biz/IN/en/local/process/homepage/page_d_accueil.wadis
We are experiencing high call volumes and emails to be actioned. Patience during this time will be highly appreciated. Notes:
The EMDs mentioned in the policy are valid for 1 year from date of issue. They are non-refundable/non transferrable. This EMD can be used on AF/KL/DL network globally for any routing.
Amadeus Agents to issue EMD - CDET for the unused value of the existing ticket on your GDS .
Other GDS users may cancel the booking and let us know for EMD issuance, before 30 Sep.
In all cases, enter an RM element in the PNR specifying the cause (DUE TO CORONA VIRUS) and date of the irregularity. Also update similar remarks in refund reason.
Travel dates impacted : from 03 March to 31 May, 2020 Rebook travel date: until 30 November, 2020 included Rebook / Reissue / Refund must be completed on or before: 30 September, 2020 Rebook : AF (057) / KL(074)
Rebook for travel on AF/KL/DL/VS and partner operated flight in the same cabin
Apply ATC or manually calculate the fare difference.
All penalties/change fees may be waived, even if required by the ticketed fare basis Refund : AF (057)
Please be advised that AF does NOT have any waiver on cancellation.
The same can be done as per fare rules for refundable tickets, Paid options are refundable .
If fare is not refundable and ticket is completely unused, If fare is not refundable and ticket is completely unused, issue a non-refundable EMD (CDET type) of the full value of unused flight coupons, with 1 year validity on AF/KL/DL.
If fare is not refundable and ticket is partially used, the value of the remaining coupons may be transferred to a non-refundable EMD. For travel agents, EMD requests should be done via BSP link.
If the fare is non-refundable, paid options remain transferable to a future trip. KLM(074)
Please be advised that KL does NOT have any waiver on cancellation.
We will be able to convert the full value of the unused ticket into an EMD .This EMD (valid for 1 year from the date of issue) may subsequently be used towards the purchase of any AF/KL/DL fare.
We have been proudly flying our customers to and from Europe for more than 100 years, and we will continue to do so, whatever the outcome of Brexit negotiations.
Whilst the full outcome of the UK government and EU negotiations is still unknown, we would like to reassure our partners that we are doing everything possible to ensure the smooth continuation of your customers' travel plans.
There are a few key changes that we need to make you aware of effective as of 1 January 2021:
Who are UK Nationals/Residents and Foreign Nationals transiting through UK or spouse of these travellers whether accompanying or otherwise
Who is an Indian national holding any type of valid UK Visa and destined for UK
Seamen of foreign nationalities
Seamen holding Indian passports subject to clearance of Ministry of Shipping
Inbound Flights into India
OCI Cardholders holding British passports
Foreign nationals including Diplomats holding valid Visa issued by Indian Mission in any category covered under MHA Guidelines dated 30 June 2020
Transit Customers Ex India
No transfers allowed in India all customers MUST terminate at point of entry
Ex LHR
Customers in transit at LHR will be allowed to board as long as they have complied with all the necessary registrations and carry the correct documentation and are eligible to enter India.
No transits are allowed via the Indian gateways all customers must terminate at first point of arrival.
What Else Do You Need to Know?
Once the customer is done with flight booking, he MUST complete the process and forms here.
All customers travelling on services ex UK are required to register with the Indian High Commission in London, this includes any customers in transit from other countries e.g. YYZ-LON-DEL customer MUST register with the Indian High Commission in London and complete all forms as detailed on britishairways.com
Departures Ex India: Customers also required to fill up UK Passenger Locator Form and download the airport form from britishariways.com which must be completed and printed before arrival at the airport
Special Instructions for Passengers While Boarding British Airways Flights
Check-in through an online process
Download boarding pass and self-scan at the departure gate wherever possible.
Use mask, maintain social distance, and carry your own hand sanitizer
Use contactless and automated features at lounges on airport
Use online food and drink service
Use of mask throughout the journey and changing them for longer flights
Make sure to keep essentials in hand luggage before departure and keep it under the seat
Not to travel in case of any symptoms of COVID-19
Safety Measures Taken by Airline
All cabin crew staff will wear PPE Kit
New foodservice has been launched to reduce physical contact
Surfaces including seats, screens, seat buckles, and tray tables will be sanitized after every trip including the whole aircraft
The air on all BA flights is fully recycled every 2-3 minutes through HEPA filters to remove all microscopic bacteria and virus clusters.
NOTIFICATION_MALAYSIA AIRLINES _COMMERCIAL WAIVER POLICY CW48 1.1 - stn (003) Download PDF Updated on 10 December 2020
NOTIFICATION_WE'RE INCREASING OUR CHILD DISC FRM 15% TO 25%_18NOV20 Download PDF Updated on 04 September 2020
COMMERCIAL WAIVER POLICY - OPEN TICKET
FLEXIBILITY (CW48 1.0) (FOR F.I.T. ONLY) Download PDF Updated on 23 march 2020
Dear Trade Partners ,
Please find attached the notification on travel agent online EMD function and notification on MH flight frequency reduction for your reference .
For further reference : Please keep track of travel advisory updates on MH website related to COVID 19 (click in the link below ) or contact your local MH office.
Please find attached the revised re accommodation plan of CW 39 issued for country specific travel restriction and CW42 for ultimate flexibility ticket change policy for your further reference .
Kindly note , while reissuing the tickets it is mandatory to mention the waiver code as specified in the above circulars to avoid any unnecessary ADM issuance and to
claim refund agent need to raise BSP RAA only for airline to process the refunds .
Dear Trade Partners,
Greetings From Malaysia Airlines !!
Due to the developing global coronavirus situation, a growing number of governments have issued entry restrictions for
passengers meeting certain criteria.
Subsequent to advisory by Indian Government, all flights from Malaysia to India stand cancelled till March 31 2020.
Hence , Malaysia Airlines flights from India will not operate with immediate effect till March 31 2020.
Please find attached the re-accommodation options as for your reference .
Kindly note , it is mandatory to mention the waiver code as specified in the above circulars to avoid any unnecessary ADM issuance . For further reference : Please keep track of travel advisory updates on MH website related to COVID 19 (click in the link below ) or contact your local MH office. https://www.malaysiaairlines.com/in/en/advisory/important-notice.html
Please find below update on suspension of all International flights from / to the Kingdom of Saudia Arabia.
• Please be informed that all our international flights have been cancelled till 31st MAY'20.
All international bookings must be cancelled and keep the tickets status open and valid for one-year from the travel date to be used in the same cabin and same route without any restrictions.
All travel service providers are kindly requested to remove all HX, UN, UC and NO segments from their PNRs immediately.
For any information and assistance please do not hesitate to contact us at delsvcto@saudia.com
Certain category of passengers are permitted to travel to Kuwait:
1. All employees of the Kuwait Ministry of Health and their First degree relatives (husband - wife children)
2. Private sector medical employees holding a valid residency permit/visa to enter the State of Kuwait
Please find the attached flier for more details on the eligibility/ requirements for the passengers to book the flight.
Due to space distancing rules applied on LOT Polish Airlines flights, families with children who would like to sit next to each other without space distancing rules are kindly requested to contact the Airline directly, as such seat allocation will not be available during the booking process.
We encourage Travel Agents to contact Polish LOT airlines directly to choose seats for families with children.
LOT will accommodate the request and the changes will be immediately visible to passengers in the booking systems.
We would like to emphasize that Passengers wanting to have a seat next to each other still have the opportunity of allocating such seats during the check-in at the Airport.
Please note that since our India office is temporarily closed due to government guidelines, agents can contact their respective Key Account Manager or queries can be sent on delhi@lot.pl
