Airlines Advisory on Coronavirus

Air india

Air india


Travel dates: From 23-Mar-2020 to 30-Apr-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • No-Show charges will be waived off, ticket to be protected at full value. No need to cancel till you decide to travel.
    • Date change or sector change allowed
    • Changes should be done before 30-Sep-2020

Indigo

Indigo


Amendment Policy

  • Travel date: Up to 30-Sep-2020
  • 1 free amendment allowed (penalty charges waived off, fare difference apply)
  • Changes are permissible 3 days prior to departure

Cancellation Policy

  • Travel date: Up to 30-Apr-2020
  • Free cancellations allowed (full refund of the cancellation amount will be created as a credit-note)
  • Credit-note will be valid till 30-Sept-2020 and can be used to make a booking for the same passenger only
GoAir

GoAir


Travel dates: On or before 14th April 2020

  • Free cancellations not allowed (penalty will be charged by the airline)
  • Free amendment allowed (penalty charges waived off, fare difference will apply)
  • Applicable also on No-Shows
  • Flight can be rescheduled for up to 1 year from the original date of travel

Travel dates: From 15-Apr-2020 to 30-Sep-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
  • Amended travel date should be before 30-Sep-2020
AirAsia

AirAsia


Travel dates Upto 14th April 2020 (only for domestic flight)

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Only flights with travel date 22-Mar-2020 will get a full refund on cancellation or no show
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)

Spicejet

Spicejet


For flights cancelled for travel between 25th March and 14th April 2020

  • Full refund of the cancellation amount will be created as credit-note
  • Credit-note will be valid for 1 year from original date of travel and can be used to make a booking for the same passenger only

Booking date: On or before 13-Mar-2020
Travel date: On or before 31-Mar-2020

  • Applicable on both Domestic and International flights
  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference apply)
    • Amended travel date should be on or before 30-Apr-2020

Booking date: After 14-Mar-2020
Travel date: No restrictions

  • Applicable on both Domestic and International flights
  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference apply)
    • Amended travel date should be on or before 30-Sep-2020
Vistara

Vistara


For flights cancelled for travel between 25th March and 14th April 2020

  • No full refund available on cancellation
  • 1 free Amendment allowed (penalty charges waived off, fare difference will apply)

Booking date: On or before 31-Mar-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • New travel date should be before 31-Dec-2020
Airindia express

Airindia Express


Travel date between 01-Mar-2020 to 30-Apr-2020

  • Free Cancellations not allowed (penalty charges applicable)
  • Free amendment allowed (penalty charges waived off, fare difference will apply)

Turkish Airlines

Turkish Airlines


Booking date: On or before 20-Mar-2020
Travel date: On or before 31-Dec-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • New travel date should be before 28-Feb-2021
Air Canada

Air Canada


Booking date: till 04-Mar-2020
Travel date before 30-Apr-2020

  • Applicable on both Domestic and International flights
  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • New travel date should be before 31-Dec-2020
    • Cancellation allowed 24 hours prior to departure

Booking date: From 04-Mar-2020 to 31-Mar-2020
Travel date: No restrictions

  • Applicable on both Domestic and International flights
  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • New travel date should be before 31-Dec-2020
    • Cancellation allowed 24 hours prior to departure
Air China

Air China


Booking date: till 29-Jan-2020
Travel dates: On or before 30-Jun-2020

  • Free Cancellations allowed (penalty charges waived off)
  • Tickets should be cancelled before travel
    • Free Amendment allowed (penalty charges waived off)
Air France

Air France


Booking date: Up to 31-Mar-2020
Travel dates: Up to 31-May-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)

Kuwait Airways

Kuwait Airways


Booking date: No restrictions
Travel dates: Up to 30-Apr-2020

  • Free Cancellations allowed (penalty charges waived off)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Amended travel date should be before 31-Dec-2020
Singapore Airlines

Singapore Airlines


Booking date: Up to 15-Mar-2020
Travel date: Up to 31-May-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)

Air Arabia

Air Arabia


Booking date: On or before 31-Mar-2020
Travel dates: On or before 31-Dec-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Tickets should be amended at least 72 hours before departure
    • Amended travel date should be before 31-Dec-2020
Lufthansa

Lufthansa


Booking date: On or before 05-Mar-2020
Travel dates: Up to 30-Apr-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)

Booking date: From 06-Mar-2020 to 31-Mar-2020
Travel dates: Up to 30-Apr-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Amended travel date should be before 31-Dec-2020
    • Tickets should be unused
Flynas

Flynas


Booking date: No restrictions
Travel date till 30-Apr-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Amended travel date should be on or before 05-Oct-2020
    • Only 1 change permissible per PNR
Ethiopian Airlines

Ethiopian Airlines


Booking date: No restrictions
Travel date till 30-Jun-2020

  • Free Cancellations allowed (penalty charges waived off)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Amended travel date should be before 31-Dec-2020

Air Mauritius

Air Mauritius


From India → To Anywhere
From Anywhere → To India


Booking date: till 30-Apr-2020
Travel date till 30-Jun-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
Rwanda Air

RwandAir


Booking date from 09-Mar-2020 till 30-Apr-2020
Travel date till 30-Apr-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)

Phillipine Airlines

Phillipine Airlines


Booking date till 31-Mar-2020
Travel date: No restrictions

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Changes are permissible up to 7 days prior to departure
    • Only 1 change permissible
KLM Royal Dutch Airlines

KLM Royal Dutch Airlines


Booking date till 31-Mar-2020
Travel date: till 31-May-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)

Biman Bangladesh Airlines

Biman Bangladesh Airlines


From UAE → To Bangladesh
From Bangladesh → To UAE


Booking date: No restrictions
Travel date: On or before 31-Mar-2020

  • Free Cancellations allowed (penalty charges waived off)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
Virgin Atlantic Airlines

Virgin Atlantic Airlines


Booking date: On or before 19-Mar-2020
Travel date: On or before 31-May-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
      Amended travel date should be before 30-Apr-2021

Royal Jordanian

Royal Jordanian


Booking date: On or before 31-Mar-2020
Travel date: On or before 31-Mar-2020

In case of flight cancellations due to commercial reasons

  • Full refund available (as cash or credit per airline policy)
  • Free Amendment allowed (penalty charges and fare difference waived off)

In case of flight cancellations due to goverment restrictions

  • No full refund available (penalty charges to apply)
  • Free Amendment allowed (penalty charges and fare difference waived off)
Aeroflot

Aeroflot


Booking date: On or before 31-May-2020
Travel dates: No restrictions

  • Free Cancellations allowed (penalty charges waived off)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Amended travel date should be before 31-Dec-2020

Silk Air

Silk Air


Booking date: On or before 15-Mar-2020
Travel date: On or before 31-May-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • New travel date should be on or before 31-Mar-2021

United Airlines

United Airlines


Booking date: On or before 02-Mar-2020
Travel date: On or before 31-May-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • New travel date should be before 31-Dec-2020
    • Amendment should be done before 31-Dec-2020 or 12 months from original booking date, whichever earlier

China Southern

China Southern


Booking date: On or before 24-Jan-2020
Travel date: On or before 10-Jun-2020

  • Free Cancellations allowed (penalty charges waived off by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)

Kenya Airways

Kenya Airways


Booking date: No restrictions
Travel dates: Up to 31-May-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)

Qantas

Qantas Airways


Booking date: No restrictions
Travel date: On or before 31-May-2020

  • Free Cancellations allowed (penalty charges waived off)
  • Free Amendment not allowed (penalty charges waived off, fare difference will apply)

Qatar Airways

Qatar Airways


Booking date: No restrictions
Travel date: On or before 30-Sep-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Changes are permissible 3 days prior to departure

Scandinavian Airlines

Scandinavian Airways


From Scandinavia, US and Asia → To Scandinavia, US and Asia

Booking date: From 05-Mar-2020 to 19-Mar-2020
Travel date: On or before 31-Aug-2020

  • This is not applicable for flights wholly within Scandinavia
  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)

Srilankan Airlines

Srilankan Airways


Booking date: On or before 31-Mar-2020
Travel date: No restrictions

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • New travel date should be on or before 31-Dec-2020
    • Only 1 change permissible per PNR

Pakistan International Airlines

Pakistan International Airways


Booking date: No restrictions
Travel date: From 16-Mar-2020 to 05-Apr-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)


Booking date: No restrictions
Travel date: From 22-Mar-2020 to 28-Mar-2020

  • Free Cancellations allowed (penalty charges waived off)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
Thai Airways

Thai Airways


Booking date: No restrictions
Travel date: No restrictions

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply) Free date change allowed for travel within 15-Dec-2020
Saudi Airlines

Saudi Airways


Booking date: On or before 31-Mar-2020
Travel dates: On or before 15-Apr-2020

  • Free Cancellations allowed (penalty charges waived off)
  • Free Amendment not allowed.
Malaysia Airlines

Malaysia Airlines


Booking date: till 31-Mar-2020
Travel dates: On or before 21-Apr-2020

  • Free Cancellations not allowed
  • Free Amendment allowed upto 31-Dec-2020 (penalty charges waived off, fare difference will apply)
Cathay Pacific

Cathay Pacific


Booking date: till 17-Mar-2020
Travel dates: up to 31-May-2020

  • Free Cancellations allowed (penalty charges waived off)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
Cathay Dragon

Cathay Dragon


Booking date: till 17-Mar-2020
Travel dates: up to 31-May-2020

  • Free Cancellations allowed (penalty charges waived off)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
Cebu Pacific

Cebu Pacific


Booking date: No restrictions
Travel dates: Upto 14-Apr-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
  • For flights cancelled by airline, passenger is eligible for full refund. For voluntary cancellations, full refund in form of travel fund available
Alitalia

Alitalia


From Italy → To Anywhere
From Anywhere → To Italy


Booking date: On or before 04-Mar-2020
Travel dates: Up to 03-Apr-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
  • Amended travel date should be before 30-Jun-2020
Air Astana

Air Astana


Booking date: On or before 31-Jan-2020
Travel dates: till 15-Apr-2020

  • Free Cancellations not allowed (penalty charges applicable)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
Virgin Australia

Virgin Australia


From Sydney → To Hong Kong
From Hong Kong → To Sydney


Booking date: No restriction
Travel dates: till 30-Apr-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Changes are permissible 1 days prior to departure
    • Only 2 change permissible per PNR

 

Booking date: No restriction
Travel dates: till 30-Jun-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Changes are permissible 1 days prior to departure
    • Only 2 change permissible per PNR
Korean Air

Korean Air


Booking date: till 10-Mar-2020
Travel dates: till 31-Mar-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
Jet Star

Jet Star


Booking date: till No restrictions
Travel dates: till 31-May-2020

  • Free Cancellations allowed (penalty charges waived off)
  • Free Amendment not allowed (penalty charges waived off, fare difference will apply)
  • Travel vouchers can be redeemed in one booking only within 6 months of issue, for travel within 12 months of new booking date
Emirates

Emirates


Booking date: till 31-Mar-2020
Travel dates: No restrictions

  • Free Cancellations not allowed (penalty charges applicable)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Amendment should be done within 1 year from date of booking
Etihad Airways

Etihad Airways


Booking date: between 8-Mar-2020 to 7-Apr-2020
Travel dates: No restrictions

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges waived off, fare difference will apply)
    • Only 1 change permissible per PNR

 

Booking date: No restriction
Travel dates: Up to 30-Jun-2020

  • Free Cancellations not allowed (penalty will be charged by the airline)
  • Free Amendment allowed (penalty charges and fare difference waived off)
    • Changes can be made to the date or destination
    • New travel date should be on or before 30-Jun-2020
    • Only 1 change per PNR
Trujet

Trujet


Booking date: No restrictions
Travel date between 25-Mar-2020 to 31-Mar-2020

  • Free Cancellations allowed (penalty charges waived off by the airline)

FAQ

Q1: What are the airlines policies for cancellation/rescheduling during lockdown?
A: All Airlines latest policies are mentioned here. However they can amend/change their policies anytime: https://www.easemytrip.com/airlines-waiver-offer-during-coronavirus.html
Q2: My flight is suppose to fly after lockdown (beyond 14th April), can I cancel or reschedule it?
A: Cancellation charges will be applicable. However some airlines are offering free rescheduling, please login and see: Mybookings.EaseMyTrip.com
Q3: My flight was cancelled by Indian government due to lockdown (till 14th April). How am I supposed to cancel and get a refund?
A: Firstly there is no need for urgency. All PNR are protected by the airlines. Airline are not offering full-refund for flight cancelled due to country lockdown. Instead airlines are offering full-amount credit-shell (that can be used for future travel). Please give us sometime to get clarity & procedure from airlines in the next few days.
Q4: Where will I use credit-shell? At Airlines website or with EaseMyTrip? Can I use it right now?
A: Airlines and travel agencies are still trying to figure out modalities to use credit-shell. Please give us 10-12 days. There is no need for urgency. All PNR are protected by the airlines. If you want to book right now, then instead of using credit-shell, we recommend you to reschedule your flight here: Mybookings.EaseMyTrip.com
Q5: My flight was cancelled by Indian government due to lockdown (till 14th April). How can I reschedule my ticket?
A: Rescheduling your tickets cancelled due to lockdown is easy. Zero rescheduling charges facility is offered by most airlines. You can reschedule here: Mybookings.EaseMyTrip.com
Q6: I have already cancelled my flight with the airlines. And they have credited full-refund, but I received partial-refund from EaseMyTrip. When will I get remaining?
A: If airlines has confirmed full-refund in writing, then you surely receive it. Our top priority is cancelling/rescheduling flights right now. We are yet to reconcile our accounts with airlines. Please give us 10-15 days to reconcile and process
Q7: Airlines has cancelled all flights, so do I need to cancel my booking?
A: Firstly there is no need for urgency. All PNR are protected by the airlines. Most airlines are offering credit-shell (that can be used for future travel). Please give us sometime to get clarity & procedure from airlines in the next few days.
Q8: I have cancelled by tickets directly from Airlines, what is the procedure to claim refund from EaseMyTrip?
A: If you have already cancelled your flight from the airlines, then you need to place cancellation request at Mybookings.EaseMyTrip.com, so we can claim your refunds from the airlines.
Q9: Airlines are offering full-refund, but why EaseMyTrip is giving partial refund?
A: No airline is offering full-refund for flight cancelled due to country lockdown. Instead most airlines are offering full-amount credit-shell (that can be used for future travel). However, if airlines has confirmed full-refund in writing, then you surely receive it. Our top priority is cancelling/rescheduling flights right now. We are yet to reconcile our accounts with airlines. Please give us 10-15 days to reconcile and process
Q10: Why EaseMyTrip customer care is not responding over calls & emails?
A: Entire country is on lockdown, including us. We are working 24/7 from our home to assist our customers. However due to unprecedented email volumes, please give us 2-3 working days to respond back. Meanwhile you can help yourself here: Mybookings.EaseMyTrip.com
Q11: I cancelled my flight earlier. But now due to lockdown entire flight has been cancelled. Am I eligible to reclaim full refund?
A: At the time you cancelled your flight, the flight was in good standing. Hence you will not be able to claim any further refund or benefits.
Q12: Why EaseMyTrip is not offering full-refund in this catastrophic situation?
A: These charges are levied by the airlines (not by EaseMyTrip), we understand your concern, but we are helpless as we have to follow procedures made by airlines. Instead of full-refund, airlines are offering credit-shell (that can be used for future travel). Please give us sometime to get clarity & procedure from airlines in the next few days.
Q13: I paid cancellation fees, while cancelling my Indigo flight (for travel between 13 March - 30th April). Can you help me reclaim it?
A: Incase you have paid cancellation charges on Indigo (for travel between 13 March - 30th April), we can help you recover the same, when you book next ticket with EaseMyTrip by 30th June, while booking new-ticket just mention your PNR (in promo-code) we will refund cancelation-charges paid to Indigo airlines. Unfortunately, other airlines are not offering this scheme.
Q14: I am unable to reschedule ticket on your website. Is there any other way?
A: Reschedule your flight on here: Mybookings.EaseMyTrip.com
You can also view tutorial video https://youtube.com/watch?v=Bil43dJoG6E
If still not working, then please fill: https://forms.gle/APph1NxSQbj2W6nEA
Q15: I was supposed to fly AirAsia, how do I cancel/reschedule my booking?
A: Please fill out the form: https://air.asia/Vt9rc if you wish to cancel/reissue your AirAsia flight. With this form AirAsia will directly respond to you. There are some issues in live APIs of AirAsia, hence we have to do it manually. Waivers offered by AirAsia (once you fill this form): Reschedule & no-show charges are waived for 15th April travel
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