Standard Terms & Conditions of EaseMyTrip
The travel site www.easemytrip.com, mobile site and Smartphone App Platforms like iOS and Android are maintained by Easy Trip Planners Pvt. Ltd. It is an IATA certified travel company existing compliant with the laws of the Republic of India. By accessing or using this site or using any of its services, you are agreed on terms and conditions mentioned below, including any supplementary guidelines and future modifications.
EaseMyTrip may change, alter or remove any part of these below written Terms and Conditions without any prior notice. Any changes done in this Terms and Conditions of Use will be applicable the moment they are posted on the site. You need to re-check the “Terms & Conditions” link to be fully aware of the entire scenario.
1. Agreement between the Clients & EaseMyTrip:
While accessing, using, browsing or make booking through easymytrip.com, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, Easy Trip Planners Pvt. Ltd. and its subsidiaries (including EaseMyTrip.com) reserve all the rights for taking any legal actions against them.
2. Prices on the Website:
The price, which we offer on EaseMyTrip.com, is generally includes accommodation charges, taxes (unless specified otherwise) and in special cases some meals (Breakfast /Lunch / Dinner). It never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc.
3. Mode of Payments & the Policies:
To take the advantage of any travel facility or services through EaseMyTrip.com, you have to give some part of your payment in advance. It gives you the confirmation of the booking. The advance amount to pay can be decided by you. The amount may also depend on the kinds of services, you are going to avail.
To make the payments online, you can use Visa, Master and American Express Cards. EaseMyTrip.com offers a safe transaction process and ensures you that your personal security codes will not be revealed in worst cases also.
For international advance payments, you can use Bank / Wire Transfer and transfer amount into our bank account together with the additional charges levied by the banks.
We also accept Bank Drafts, Cheque and cash in exceptional cases.
You can avail net banking facility of respective banks that are written following. Here is the list of the banks:
- Bank of India
- Citi Bank
- HDFC Bank
- IDBI Bank
- Indusind Bank
- Kotak Bank
- Punjab National Bank
- AXIS Bank
- Bank of Baroda
- Retail Net Banking
- Bank of Baroda
- Corporate Net Banking
4. Use of the Website
In case of your use of this website, you agree that:
- You will use the website only to make lawful bookings for you or other person for whom you are officially approved to do these kinds of bookings. You will also inform other persons about the Terms and Condition of the website
- You will provide accurate information about every official document and other important details like name and DOB to the site in case of planning trip with it.
- In case of any error or mistake in the process of information, you will be solely responsible for the same.
- All information provided by you to this site should be accurate, updated and complete,
- If you have an account on this site, you are advised to secure it with your login details, including login ID and password. You will be entirely responsible for any use or misuse of your account.
5. Communication Policy of the Site
- On transacting with this site, you will receive an e-mail from EaseMyTrip for the status of your transaction. The e-mail will be sent to the e-mail address provided by you and EaseMyTrip is not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing right e-mail I’d.
- The customer acknowledges that the SMS sent by EaseMyTrip is an added facility for the convenience of the customers. It is not compulsory as per the law to provide SMS service alerts to the customers. If you don’t receive any SMS for any reason, EaseMyTrip is not liable for the same.
- EaseMyTrip is not responsible to provide information about any change in flight schedules, cancellation and status of airline or hotel etc.
6. Booking Policy
The total price displayed on the site includes all applicable government taxes.
In case of increase in the fare in the issuance of the Air ticket , due to airlines, miscalculation in amount due to server error and from the banks payment gateway issue then EaseMyTrip reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to Easy Trip Planners Pvt. Ltd after the communication from EaseMytrip to avoid any discomfort.
You are required to pay the entire amount prior to the confirmation of your booking.
To get any infant’s ticket issued, the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they re checking in, and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking as a child.
All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.
7. Flight Amendment & Cancellation Policy
Every booking made on EaseMyTrip is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
EaseMyTrip.com levies negligible amount of 250 Rs. per passenger/per sector for domestic and 350 Rs. per passenger/per sector for international air tickets as cancellation service charges.
Some bookings may be non-refundable as per the specific airline’s policy.
Some bookings cannot be cancelled partially as per the specific airline’s policy.
Cancellations can be made online or offline through Mybooking section or by sending an email to EaseMyTrip
We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.
Amendment charges on EaseMyTrip.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
To cancel the tickets within 24 Hrs of the journey, EaseMyTrip recommends customer to contact directly to the Airlines and after that, send the cancellation request on our website for refunds.
In case of direct cancellation through airlines, refunds will be given according to airlines charges along with our service charge as above mentioned. After flight departure & in case of No Show, we don't entertain any cancelation request.
8. Holidays Amendment & Cancellation Policy
For cancellations done prior to the 30 days or more of the date of departure, initial deposit amount or 25% of the tour cost (if full paid) will be charged as cancellation charges.
For cancellations done between 29 days to 15 days prior to the date of departure, 50% of the tour cost will be charged as cancellation charges.
For cancellations done between 14 days to 8 days of the tour, 75% of the tour cost will be charged as cancellation charges
For cancellations done within 8 days of the tour, 100% cancellation charges will apply and you will receive no refunds.
9. Refund Policy
EaseMyTrip will process the refund only after getting cancellation request/claim from the customer/travel agent/corpoate company through mybooking section or email.
Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.
EasemyTrip will process refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions
10. Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt
EaseMyTrip shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent
The customers or clients or agents shall not hold the EaseMyTrip liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.
On the basis of assurity given by airlines/hotels/suppliers, EaseMyTrip may sometimes refund amount to the customer but EaseMyTrip reserves the right to recover the refunded amount on event of Airlines/hotels getting shutted down/non-operational/bankrupt.
11. Copyright & Trademark
Products, services and contents displaying on EaseMyTrip.com are the properties of this website. Any unauthorized copy & use of the trademark product & services without prior concern will be taken as larceny and strict actions may be taken against the concern person/organization/company.
EaseMyTrip gives you a limited right to enter, explore, use and transact on its site. You agree not to misuse its materials and interrupt the operation of this Site in any way. You understand that except for information, products or services supplied by EaseMyTrip do not endorse any other information in anyway. You also understand that EaseMyTrip does not assure that files available for downloading through the site will be free from any type of viruses.
12. Availability, Rules of Service
Many products and services displayed on the Site may not be available for booking in your location or country. So, the reference to any such products and services on the site does not imply in your particular geographical location. Products and services also are subject to availability and the company is not responsible if any product is unavailable or sold out.
Each product and service offered by the website is governed by the rules and regulations of the respective service provider. You are requested to refer to their rules and regulations as well, before booking with us.
13. Visa Guidelines
Please carry applicable visa for the respective country you are visiting or transiting through. Please check-out the concerned airline and embassy for concerned Visa requirements.
14. Transmitted Material
Internet communications can’t be completely private or secure. You understand that any message or information that you have sent to this site can be intercepted by others unless there is a special notice (for example, credit card information) that is encrypted. Sending a message to EaseMyTrip does not cause the site to have any special responsibility.
The copyright in the contents of this website belongs to EaseMyTrip. Copying any part or all the contents of this website without permission of EaseMyTrip is not allowed except to the extent that such copying or printing is essential for the purpose of availing the paid services offered.
15. Offers, Contests and Interactions
This site may run contests that may need you to send the materials or information about yourself or to offer prizes. All the offers and contests running on this website have its own rules, which you need to read before getting agreed for participation.
16. Disclaimer and No Warranties
You acknowledge that EaseMyTrip is a conciliator, which is not accountable for any 3rd party obligations due to rates, quality, and all other instances. You particularly agree that use of the services and the site is at your solitary risk. It is your duty to assess the exactness, comprehensiveness and expediency of all advice, opinions, services, merchandise and other information provided on the site. We don’t assure that the service will be uninterrupted or error-free.
EaseMyTrip can make improvements and/or changes on its website at any point of time. EaseMyTrip and its third party suppliers, licensors, and partners do not guarantee or make any representations about the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.
You acknowledge that uninterrupted access or use of this website can be prevented by certain factors that are not in control including, unavailability of products & services, inoperability or interruption of the Internet or other telecommunications services or certain technical work carried out on this Website. EaseMyTrip (Easy Trip Planners Pvt. Ltd) will not be answerable for any loss or damage whatsoever arising out of or in connection with any ability/inability while using the site.
17. Hikes in Tariffs & Taxes
We inform you on prior basis that after the finalization of the tour package rates, for any hike in entrance fees, fuel cost, guide charges, and other services, you can be charged as extra.
If government revises some taxes on travel services, clients are liable to pay that extra amount.
18. General Terms:
EaseMyTrip.com, as being a reputed and responsible travel agency, provides you the best possible information about the hotels, airlines, transportation, and railways. However, it is advised to all the clients to make a personal inquiry to avoid any confusion & mess.
We are not responsible for any delay & alteration in your trip due to unavoidable circumstances, which can be anything.
We are not responsible for any damage, loss or injury made during enjoying the holiday packages provided by us. You are accountable for your own safety measures.
We are also not accountable for any human error that gone unnoticed by the clients and our staffs.
19. Credit Policy for Travel Agents
If any travel agent avails services from the company using credit from the company and fails to clear the credit in certain days, EaseMyTrip.com can take legal action against him. In such cases, they are charged some interest rates that can be decided by the company itself. Firm lawful steps can be taken, if any cheating is found by the travel agent.