Easy Trip Planners Limited (hereinafter “EaseMyTrip.com”) understands its valuable customer’s concerns for privacy and undertakes several measures of protecting and maintaining theirpersonal information that is being shared with us.
WHAT PERSONAL DETAILS EASEMYTRIP.COM COLLECTS & HOW THESE ARE USED:-
EaseMyTrip.com collects information, as outlined below, to be able to offer and deliver the product(s) and services(s) chosen by you and also to fulfil our legal obligations as well as our obligations towards third parties as per our User Agreement.
"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:
Registration on the Website: Information which the User provides while subscribing to or registering on the Website, including but not limited to information about the User’s personal identity such as name, gender, marital status, religion, age etc., the contact details such as the email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as the banking details (including credit/debit card) and any other information relating to the User’s income and/or lifestyle; billing information payment history etc. (as shared by you).
Other information: EaseMyTrip.com also collects some other information and documents including but not limited to:
Transactional history (other than banking details) about your e-commerce activities, buying behavior.
Your usernames, passwords, email addresses and other security-related information used by the User in relation to EaseMyTrip.com Services.
Data either created by the User or by a third party and which the User wishes to store on EaseMyTrip.com’s servers such as image files, documents etc.
Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from the User’s linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per the User’s account settings) as a part of the User’s account information.
Information pertaining any other traveler(s) for whom the User makes a booking through the User’s registered EaseMyTrip.com account. In such case, the User must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by the User disclosed to EaseMyTrip.com and further be shared by EaseMyTrip.com with the concerned service provider(s).
If the User requests EaseMyTrip.com to provide visa related services, then copies of the User’s passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process the User’s visa application.
For international bookings, User, in compliance with the Liberalized Remittance Scheme (LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, EaseMyTrip.com may not be able to process the booking. EaseMyTrip.com will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
In case the User opts for contactless check-in at Hotels, then copies of the User’s government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honour the User’s hotel booking.
For international bookings, Users, in compliance with the Liberalized Remittance Scheme (LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider.
The User’s Covid-19 Vaccination status and certificate in case the User wishes to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. EaseMyTrip.com will never process the beneficiary id and other id details contained in the vaccination certificate.
Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that EaseMyTrip.com may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. EaseMyTrip.com will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case the User does not wish to provide this information or opts for deletion of the information already provided, EaseMyTrip.com may not be able to process the desired booking request. EaseMyTrip.com will never share any of the above information collected including PAN card details, Vaccination status & certificate, Passport details, Aadhar Card details without the User’s prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
EaseMyTrip.com uses the personal information collected from the Users for the following:
To Book a Service:-
Names, addresses, phone numbers and age details are shared with related service providers, including airlines, hotels, or bus services to provide reservation and booking to the customers or travelers.
To Send Promotional Offers :-
EaseMyTrip.com uses details like mobile numbers and e-mail Id for sending information about any promotional offers. EaseMyTrip.com often sponsor promotions and lucky draws to give Users an opportunity to win discounts on travel or other prizes. This is also optional and the User can unsubscribe for such emails.
If the User opts to be a registered member of the Website, information like name, address, telephone number, e-mail address, a unique login name and password are asked. This information is collected on the registration form for various purposes like
1. User recognition
2. To complete the travel reservations
3. To let EaseMyTrip.com connect with the User for customer service purposes, if necessary
4. To contact the User in order to meet any specific needs; and
5. To improve EaseMyTrip.com’s products and services
6. To confirm the new member registration and consequent booking
EaseMyTrip.com identifies the importance of its valuable customers’ opinion. EaseMyTrip.com often conducts surveys and uses personal identification information to invite its regular customers for taking part into the surveys. Customers can take part in these surveys at completely on their own choice. Typically, EaseMyTrip.com conducts the surveys to know about the customer’s experiences with EaseMyTrip.com.com and to make the Website, mobile site and mobile app more user-friendly for its members. Identity of the survey participants is anonymous unless otherwise stated in the survey.
Safeguard Sensitive Information:-
Sensitive information like Credit/Debit Card and Net Banking Details are mainly collected by the payment gateways and banks and not by EaseMyTrip.com. However, if still this information is stored on the Website, it remains completely safe, excluding that if it has been shared with any third party inadvertently by the User while browsing the Website. Sometimes, such information is shared with certain third parties to process the cashback offers & discounts, if applicable.
COOKIES & AUTOMATIC LOGGING OF SESSION DATA Cookies
Cookies are small pieces of information that are stored by the User’s browser on User’s device's hard drive. Cookies allow EaseMyTrip.com to deliver better services in an efficient manner. Cookies also allow ease of access, by logging the User in without having to type the User’s login name each time (only the password is needed); EaseMyTrip.com may also use such cookies to display any advertisement(s) to the Users while they are on the Website or to send the Users offers (or similar emails – provided the Users have not opted out of receiving such emails) focusing on destinations which may be of the User’s interest.
A cookie may also be placed by EaseMyTrip.com’s advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by EaseMyTrip.com on any website, and also to use aggregated statistics about the User’s visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to the User. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about the User’s visits to the Website in order to provide advertisements about goods and services of potential interest to the User. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.
Most web browsers automatically accept cookies. Of course, by changing the options on the User’s web browser or using certain software programs, the User can control how and whether cookies will be accepted by the browser. EaseMyTrip.com supports the User’s right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking EaseMyTrip.com’s cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data
EaseMyTrip.com records session data of the Users, which includes IP address, Operating System, browser software and the activities of the user on his device. We collect session data to evaluate the User behavior. Such session data helps EaseMyTrip.com in identifying the problems with its servers and lets EaseMyTrip.com improve its systems. This information does not identify any visitor personally and only examines the User’s geographic location.
CONTENT GENERATED BY THE USER
EaseMyTrip.com provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by EaseMyTrip.com or post answers to questions raised by other users. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews written or posted may also be visible on other travel or travel related platforms.
Each User who posts review or ratings, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted about EaseMyTrip.com.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
Service Providers and Suppliers:
The User’s information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling the User’s booking. The User may note that while making a booking with EaseMyTrip.com, the User authorizes EaseMyTrip.com to share the User’s information with the said service providers and suppliers. It is pertinent to note that EaseMyTrip.com does not authorize the end service provider to use the concerned User’s information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of EaseMyTrip.com as they process Personal Information as independent data controllers, and hence EaseMyTrip.com cannot be made accountable for the same. The User is therefore advised to review the privacy policies of the respective service provider or supplier whose services the User chooses to avail.
EaseMyTrip.com does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time-to-time basis their booking history with us.
COMPANIES IN THE SAME GROUP:
In the interests of improving personalization and service efficiency, EaseMyTrip.com may, under controlled and secure circumstances, share the User’s Personal Information with its affiliate or associate entities. This will enable EaseMyTrip.com to provide the User with information about various products and services, both leisure- and travel-related, which might interest the User; or help EaseMyTrip.com address the User’s questions and requests in relation to their bookings.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:
EaseMyTrip.com may share the User’s Personal Information to third party that EaseMyTrip.com may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.
EaseMyTrip.com uses non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of its customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. EaseMyTrip.com may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners.
EaseMyTrip.com may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which EaseMyTrip.com collects and which it may use in an aggregated format is our property. EaseMyTrip.com may use it, in our sole discretion and without any compensation to the User, for any legitimate purpose including without limitation the commercial sale thereof to third parties.
Occasionally, EaseMyTrip.com will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) EaseMyTrip.com provides to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, EaseMyTrip.com may disclose User's Personal Information if required to do so:
- by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
- to conduct its business;
- for regulatory, internal compliance and audit exercise(s)
- to secure its systems; or
- to enforce or protect its rights or properties of EaseMyTrip.com or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with its rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Such disclosure and storage may take place without the User’s knowledge. In that case, EaseMyTrip.com shall not be liable to the User or any third party for any damages howsoever arising from such disclosure and storage.
PERMISSIONS ASKED AND REQUIRED DURING EASEMYTRIP.COM MOBILE APP INSTALLATION: -
Android App permissions:
When EaseMyTrip.com app is installed on the User’s phone, a list of permissions appears. Permissions that EaseMyTrip.com requires are:
Device & App History: -
EaseMyTrip.com needs the User’s device permission to collect details like Operating System name & version, mobile network, preferred language, and few others. On the basis of these inputs, EaseMyTrip.com optimize the User’s travel booking experience.
Through this permission, the User allows EaseMyTrip.com to get the info of one’s account(s) on the User’s mobile device. This information is used to fill the User’s email IDs automatically. This action allows EaseMyTrip.com to map e-mail ID’s of its Users to give them the benefits of exclusive travel discounts and cashback etc.
With this permission, the User allow EaseMyTrip.com for letting the User know the benefits of ongoing specific offers on the User’s location. When the User launches EaseMyTrip.com app for travel booking, EaseMyTrip.com detects the User’s location automatically and the User’s nearest airport or city is auto-filled. For international journeys, this action allows EaseMyTrip.com in calculating the User’s time zone and to provide information consequently.
Photo/ Media/ Files:
The libraries in the app use these permissions to allow map data to be saved to user’s phone's external storage, like SD cards. By saving map data locally, user’s smart phone doesn't need to re-download the same map data every time user uses the app. This provides user a seamless Map based Hotel selection experience, even on low bandwidth network.
Wi-Fi connection information:
When you allow EaseMyTrip.com the permission to detect user’s Wi-Fi connection, we optimize user’s experience such as more detailing on maps, better image loading, more hotel/ flights/ package options to choose from, etc.
If the User allows EaseMyTrip.com to access its SMS, EaseMyTrip.com reads SMS and fill the One Time Password (“OTP”) automatically while making transactions. This offers the User a hassle-free booking experience and the User does not have to move out of the app for checking the OTP and then filling it manually.
If the User lets EaseMyTrip.com to access its contacts, then EaseMyTrip.com can invite your friends to try its app and also give them recommendations for various travel related services. These details will be stored on its servers and synchronized from the User’s phone.
This permission helps EaseMyTrip.com in identifying the Android ID through which EaseMyTrip.com can exclusively recognize its users. It also lets EaseMyTrip.com know the contact details through which EaseMyTrip.com auto-fills specific details and guarantees a seamless booking experience.
This permission allows EaseMyTrip.com in putting a travel plan on your calendar.
EaseMyTrip.com takes maximum initiatives possible to protect the information that a User shares. EaseMyTrip.com has undertaken advanced technology and security measures along with strict policy guidelines to secure the privacy of its customers and save their information from any unwanted access. EaseMyTrip.com is constantly enhancing its security measures by using more advanced technology.
IOS App Permissions
If you allow notifications for EaseMyTrip app, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you do permit this, updates for your travel like PNR status, booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.
If you allow contact permission, it enables us to provide a lot of social features to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We will also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone.
This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch our app to make a travel booking, we auto-detect your location so that your nearest Airport or City is auto-filled. We require this permission to recommend your nearest hotels in case you are running late and want to make a quick last minute booking for the nearest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly.
PROTECTION OF PERSONAL INFORMATION
All payments on the Website are secured. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
The User may withdraw its consent to submit any or all Personal Information or decline to provide any permissions on the Website as covered above at any time. In such a circumstance, the User may face limited access to the Product(s) and Services (s) offered by EaseMyTrip.com.
YOUR RIGHTS QUA PERSONAL INFORMATION
The User may access its Personal Information from its user account with EaseMyTrip.com. The User may choose to correct or delete such personal information directly by accessing such User Account, except for such mandatory fields.