Singapore Airlines Advisory on Coronavirus

Information on the Singapore Airlines travel waiver policies may be found here. We will continue to provide updates as the situation evolves.
Customers who booked their tickets through travel agencies are advised to contact their agents for assistance.
Customers who booked their tickets directly through Singapore Airlines may contact their local Singapore Airlines reservations office.
Customers may also contact our Singapore reservations team through our online form.
Due to the high volume of requests, we seek your understanding as it may take longer than usual for our customer service agents to respond to you. We apologise for any inconvenience caused.
Travel agents who require assistance may wish to contact SIA’s local sales offices.
Customers are advised to check on their insurance policy coverage with their insurers.

Case 1:

Booking Date: On or Before 15 March 2020
Travel Date: OOn or Before – 31 May 2020

TimeFrame	Reschedule/Change Penalty:	Cancellation Penalty
Before 72 Hours of Flight Departure	One-time Reschedule/Change Waiver allowed for travel till 31 March 2021.. Fare difference if any will be applicable.	No waiver allowed from Singapore International Airlines
Within 72 hours of Flight departure	No waiver allowed from Singapore International Airlines	No waiver allowed from Singapore International Airlines

Case 2:

Booking Date: On or Before 15 March 2020
Travel Date:After 31 May 2020

TimeFrame	Reschedule/Change Penalty:	Cancellation Penalty
Before 72 Hours of Flight Departure	No waiver allowed from Singapore International Airlines	No waiver allowed from Singapore International Airlines
Within 72 hours of Flight departure	No waiver allowed from Singapore International Airlines	No waiver allowed from Singapore International Airlines

Case 3:

Booking Date: After 15 March 2020
Travel Date: On or Before 31st May 2020

TimeFrame	Reschedule/Change Penalty:	Cancellation Penalty
Before 72 Hours of Flight Departure	No waiver allowed from Singapore International Airlines	No waiver allowed from Singapore International Airlines
Within 72 hours of Flight departure	No waiver allowed from Singapore International Airlines	No waiver allowed from Singapore International Airlines

Case 4:

Booking Date: After 15 March 2020
Travel Date: After 31st May 2020

TimeFrame	Reschedule/Change Penalty:	Cancellation Penalty
Before 72 Hours of Flight Departure	No waiver allowed from Singapore International Airlines	No waiver allowed from Singapore International Airlines
Within 72 hours of Flight departure	No waiver allowed from Singapore International Airlines	No waiver allowed from Singapore International Airlines

Terms and Cnditions.

Travel Waiver Policy Singapore Airlines is waiving all rebooking fees for tickets issued on or before 15 March 2020, for travel up to 31 May 2020, with immediate effect. Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans. The new flight itinerary should be completed by 31 March 2021.
This new policy will allow customers the flexibility to defer their travel plans and applies to all bookings for travel up to 31 May 2020. All rebooking fees will be waived, although a fare difference may apply for the new itinerary.
SIA will continue to review its waiver policy and retains the flexibility to extend the cut-off date of 31 May 2020 as it assesses the impact of the Covid-19 outbreak on global air travel in the coming weeks. For all new SIA and SilkAir tickets issued from now to 31 March 2020, SIA will also waive change fees.
CONTACT INFORMATION Customers may contact us through our online form. Customers who booked their tickets directly through Singapore Airlines may also contact their local Singapore Airlines reservations teams. Customers who booked their tickets through travel agencies are advised to contact their agents for assistance.
Due to the high volume of incoming request , we seek our customer understanding that it may take longer than usual for our service agents to respond. Customers are encouraged to only contact us if their flight is departing in next 72 hours in order for our agents to focus on and assist those with urgent flight changes. We apologies for any inconvenience caused.

To reschedule your flight, please submit your reschedule request while logging into https://mybooking.easemytrip.com