Any successful hotel business prioritizes the quality of customer service and facilities over any other factor. Technology can help hospitality services in offering a superior hotel experience to their guests. Today, many modern hotels are embracing next-generation technologies to meet the requirements of their clients. In these times of Covid, when the whole scenario of travelling is changing, hotels are even more determined to provide the travellers high-quality travel experience. In the new normal, travellers are looking for more personalized services and the hospitality industry is ensuring that using technological innovations. EaseMyTrip is bringing to you some of those innovative ways used by modern hotels:
Cashless payment is already an established practice and, now, the hotels are starting to accept contactless payment methods. Unlike the cashless methods, the contactless methods do not even require a physical card. These methods not only minimize the contact but also accelerate the speed of transactions. The whole payment process has become hassle-free with the emergence of mobile wallets and wearables. The customers who do not like to carry cash or cards can now make their payments more conveniently. Moreover, the Covid has made social distancing something necessary. The contactless payment methods help the facilities to maintain the distancing for the safety of their staff and customers.
Mobile door keys:
Mobile door keys are replacing the physical keys and the plastic key cards. With this technology, the customers do not need to carry anything anymore. Their phone is becoming their access to their rooms. The hotels are developing their apps to provide their clients access to their rooms using mobile phones. The clients need to download the app and log in to the system. That’s it. The mobile door keys eliminate the issues like misplacing the keys or key cards. At the same time, it reduces security-related issues. Also, this trend is way more environment friendly than using plastic cards.
Modern hotels are now using facial recognition technology to give their guests high-end services. They are uploading the details of their guests even before their arrival and this is making the check-in process simpler and smoother. Not only can that, by using facial recognition technology, the hotels give their guests access to their special property areas like gyms and restaurants. They can make sure that only the authorized persons can use those facilities. This technology can also enhance the security level by locating any trouble-making person easily.
Personal voice assistance:
The growing popularity of voice-based services like Siri and Alexa has made the hospitality industries realise the potential of such technologies in providing customers with a personalized experience. Hotels are now equipping rooms with personal voice assistants to make your staying experience more comfortable and memorable. Gone are those days of using a static telephone number to get the services. With voice-based assistance, you can avail services like booking restaurant reservations seamlessly. Hotels can also use such technology to give their guests access to their already existing technology.
Using robots to give customers an unforgettable experience is a new trend in the hospitality industry. From welcoming the guests to housekeeping, these robots can help with everything. The hotel robots can guide the guests with their check-in process upon their arrival. They can provide tourists with any necessary information 24*7 without taking a break and lessen the chances of human error. These hotel robots are a great way to reduce the pressure on the reception. The robots can also be used in housekeeping services like sanitizing the rooms. This way, the hotels can ensure contactless service in these times of crisis.
Nowadays, potential customers get to know about the brands even before availing their services. They use social media, search engines and review websites to know about the services closely. Therefore, the hotels can use online review monitoring services to track what people are talking about them. If there are any negative reviews, the hotels can resolve the issues as soon as possible. The online monitoring enables the hospitality facilities to evaluate themselves and give the customers a superior service.
Hotel businesses are using chatbots to enhance customer satisfaction. Normally, customers may have multiple questions before finalizing a hotel. Especially during this Covid situation, travellers try to ensure that they are choosing a safe hotel for their travel period. Chatbots can answer any query of potential customers online at any time of the day. These chatbots are now linked with messaging apps like Facebook Messenger and WhatsApp to reach customers.
Artificial Intelligence (AI):
Hospitality industries are gradually accepting advanced technologies like Artificial Intelligence to grow their business. AI can help optimize all other existing technologies in the hotels. It can collect and interpret guest data to provide them with personalized packages. Using AI, the accommodation facilities can minimize the chances of errors. The AI virtual bots can answer any calls of the guests. AI can also make the marketing strategies of the hotels more effective and can give the hospitality businesses a considerable boost.
From marketing to customer handling to housekeeping, technology is taking over all the aspects of the hospitality industry. Hotels are using advanced technological tools to ensure customer satisfaction, thus, the growth of their businesses. If you are facing trouble with hotel booking, you can try EaseMyTrip to book budget hotels and get the ideal deal for you