Guided Day Trip to Lucerne and Mt. Pilatus from Zurich with Local

Excellent

We take lots of tour and one important thing is your guide and the drive and what I can tell you Monica jorba tour guide she was detailed gave us information when we were driving there and driving back which is wonderful and let me tell you she kept us very organized with a group this large she was very detailed and informative . She was also aware of a marathon and had the driver take a different route so we wouldn't be stuck in traffic for the last 20 yrs I have been on alot of tours I know she is the best tour guide I have ever had and elia the driver also did a good job getting us there safely. I will definitely book again when we return next year is there a way to request her as a guide? Thank you for the clean and comfortable transportation/bus

Good Tour But….

There were four of us that booked this tour. We were disappointed to learn once we were on the bus heading from Zurich to Lucern that our tour would not include the advertised boat ride on Lake Lucern or the Gondola cable ride down from Mt Pilatus. Maybe we would not have booked it if this were made known ahead of time. The tour operator YO Tours, said the boat ride only occurs during the summer season. And they indicated that the Gondola cable ride down was not going because they do maintenance in October and November. They did provide a $20 voucher toward lunch which could be used at either of the two restaurants at the top of Mt Pilatus, however only one of the restaurants was open…another small disappointment. Overall it was a great experience and the guide was excellent, but not what we expected based on the tour description on trip advisor. It felt like a bait and switch situation. After we brought it to the tour operator’s attention, they informed the internet booking sites. Hopefully it will not happen to future travelers.

Not what was advertised and paid for

One of the biggest reasons we booked this was because it included so many great features, even though the price was quite high compared to competitive companies. After paying, our confirmation email showed this for what was included in our package (copied directly from confirmation): WHAT'S INCLUDED Air-conditioned vehicle Panoramic Gondolas and Aerial Cableway Dragon Ride to Mount Pilatus Cogwheel Train 1-Hour Boat Ride on Lake Lucerne Fully Guided tour by Professional Multilingual Guide WHAT'S EXCLUDED Gratuities Private transportation Lunch It wasn't until after the bus was on the way to the first stop that we were informed there was no boat ride. In exchange they were going to give us a $20 voucher towards lunch at the top of Mt. Pilatus. Then once we got to the Cog train to go to the top of the mountain, we were also informed that there was no Cable Car ride either, because that was closed for 2 months of scheduled maintenance (in other words, they knew it wasn't operating when the sold us the tour, but never bothered to mention it). There was no compensation for the missing cable car ride. Finally, when we got to the top of the mountain, the main restaurant was closed, so we couldn't use our vouchers there. The only thing open was a self-serve cafeteria. style restaurant with a very limited (and very expensive) selection of food. We paid almost $200 per person for the boat ride, cog train, and cable car, and only one of the 3 happened, and yet they did not refund or reduce our fees in any way. They knew the boats and cable car weren't running, but didn't say anything until you were already on the bus an hour away from Zurich. The guide explained that this was the winter version of the tour and that the website we purchased from should have been updated. We definitely would not have booked this tour at this price had we known two thirds of it weren't operating. The only reason I didn't give this one star was because the Cog train, mountain, and Lucerne were fantastic. But if you want to take a similar tour, I highly recommend using a different tour company.

Bad Alps

we signed up for multi adventure tour. Bus, boat, cog train, gondola. The boat was cnxled due to end of season. The Gondola was cnxled for maintenance and the restaurant they gave a voucher for was closed. This trip sucked but the guide was great and kept apologizing so that was nice.

Nice trip

Very interesting trip especially the cog railway up Mt Pilatus. Guide was very knowledgeable and friendly

Lars Faber was an...

Lars Faber was an excellent guide. He was friendly and shared a lot of interesting information about Lucerne and the train and the surrounding area. He kept everyone moving along at a both comfortable and efficient pace. Rheinhold was a fantastic driver and we felt very safe in his charter. The views and all these modes of transport were so special—gondola, train, boat. Highly recommend!!

Falta de retorno sobre cancelamento

Tentei reservar este passeio pelo site para o dia posterior. Recebi uma mensagem via WhatsApp informando que já não tinha mais disponibilidade então solicitei cancelamento. Até o momento não tive retorno sobre o estorno da compra. Foram mais de BRL 3.000!

No es lo que ofrecen

No fue lo que me vendieron, sólo me llevaron a Lucerna por 1 hora tuve que correr para ver algo y luego al Monte pero no hicieron el tour por Zúrich no el paseo en bote. Además indicaba que el tour era en español y el guía sólo hablaba inglés