Private Chauffeured Airport Departure Transfers in Sydney

Top notch service

The vehicle was immaculate and luxurious, their drivers are excellent and very professional. Overall a great experience.

So luxurious!

Outstanding service from Hughes! Our driver arrived early and was very professional. The car was immaculate and so luxurious. I felt like a celebrity in such a lush car! Booking was easy, and communication was clear. Highly recommend

Stress Free

Such a reliable service, we were a little stressed with limited time to get to a flight and the chauffeur put our minds at ease and we made it with plenty of time.

Always a Pleasure, Always Reliable!

It looks like a lot of these negative comments have all come on the back of travel restarting after COVID which is understandable. I use Hughes all over Australia and always found them reliable and easy to deal with. The office team are helpful when I have to make last minute changes and the chauffeurs I have come across have all been friendly and accomodating. I really can't fault them and happily recommend them to anyone.

not dependable, driver was a no show

The driver was a no show at 3am in the morning, despite confirming the transfer the night before. Reimbursement was refused unless I was able to provide a receipt for an uber or a taxi. I explained that I was taken by family, I was aksed to provide a fuel receipt. Although Hughes failed to provide my service and left me stranded at 3am, I've had to jump through hoops to address the matter, which is yet to be resolved. I don't feel they have taken any accountability.

Very professional and on time.

Great service. Both pickups were on time and the drivers very professional. After an overnight flight, coming out of arrivals and seeing your name being held by our chauffer and then being led just across the road into a waiting spacious comfortable vehicle is just what we needed. Now a permanent number in our phones and will use every os holiday. Thank you!

Shambolic, assigned driver didn't arrive so gave me a filthy car instead - AVOID

As an Emirates Passenger I booked the "seamless and convenient" pickup for our arrival at Sydney airport at 10:30PM. The plane was on time and I was in arrivals 40 minutes later. Emirates use Hughes and their website states this is what you can expect: "First Class and Business Class travellers in Australia who book the chauffeur-drive service will enjoy a smooth, seamless door-to-door experience in an immaculately presented vehicle with total comfort and privacy." The Emirates chauffeur drive was shambolic. Two guys with clipboards with lots of folks having to show their booking paperwork as they tried to work out who was their driver. They told me they didn't have my name and suggested maybe I hadn't booked. So I looked at their list and found my name - they called out for the driver but none of the drivers answered. I also told them I had got a text 20 minutes before saying the driver was on the way - so they asked me to call the driver. I didn't have a number for him and asked why they didn't have a number for him so they could call him - they muttered then told me to wait whilst they found him. After 10 minutes of being ignored I asked them again where my driver was but they didnt know. I said they needed to get me a car or I would take an Uber. At this point they called forward another driver (who was not my "assigned" driver). His car was too small (he ended up putting a suitcase in the front passenger seat) and frankly it was filthy inside - see the picture of the half drunk Coke can - at least they left me a straw if I wanted to enjoy the leftovers. See pics attached. It wasn't "smooth" nor "seamless", nor "immaculately presented vehicle" and if we had been in an accident who knows what would have happened with the 20kg suitcase bouncing around. I have made a formal complaint to Emirates. If there was a genuine reason they couldn't deliver the service they should have been upfront and told us and I would have made my own arrangements. If I was to do a private car hire I would definitely not use these folks based on this experience. If you are forced to use them by Emirates, make your own arrangements as soon as they start to fob you off with the old "your driver is on their way" excuse.

Professional service

Hassan (I hope that's his correct name), was on time and his Audi Q7 was immaculately clean. A safe and professional driver, who dripped us right outside the correct door for our airline check-in. No hesitation to recommend.

Not what was expected

Arrived at International Terminal and took forever to locate our chauffeur, he was delayed and it took several calls to our agent to finally get updated information. Overall for the price we paid we would have expected our driver to be both on time and more helpful. Very quiet drive and he appears rushed. More communication would have been better even a text message to say he was delayed would have been helpful.

Did NOT get what we paid for

We specifically ordered a Q7 as it says on their website that it can take 3 passengers, 5 suitcases, and 3 small bags. I even put in the booking to the International Terminal that there were 3 people - seems logical what the requirements were. Unfortunately, despite booking this transfer well in advance, the driver arrived with a large child seat in the boot. He tried to stack our bags in the back, one of which fell from the top of the pile onto the ground. In the end a couple of bags had to go into the passenger area. My partner's Mother ended up having to sit with her legs at an angle due to a bag in the foot well. She was uncomfortable during the ride, but was too embarrassed to complain, and she arrived at the airport with a sore hip, which is not a good way to start a holiday. I emailed a complaint three times before the NSW Operations Manager responded, simply saying that there were some new staff in the reservations team - and they should have recommended a mini bus.... Brief apology, but nothing else. Just me having paid for a premium service (as per their guidelines) and not getting what I paid for...

Always a Pleasure

I have always had fantastic experiences travelling with Hughes, On a recent overseas trip, our chauffeur had to wait nearly 2 hours for us to get through customs and immigration and he still met us with a big smile and helped us with our bags. I cannot recommend Hughes highly enough.

Great service

I used Hughes in both Brisbane & Melbourne recently, I can not speak highly enough of the service I received from both chauffeurs. The female chauffeur in Melbourne was excellent.

That 5-star feeling

What an amazing experience - we loved being picked up to head to the airport in style. The chauffeur was so lovely and the vehicle was top-notch. We will definitely book with Hughes again!

Successful Surprise

Booked the service as a surprise for a friend, trip went smoothly, surprise went off without a hitch. Appreciate the extra help the chauffeur provided to keep it a surprise. Great car, and experience. Look forward to using myself, in the future.

Excellent rides!

Excellent service to & from airport. On time, helpful, pleasant. Will definitely book again when I am in Sydney.

Terrible , Terrible, terrible!!

The Driver was booked through Emirates for Business Class for an international flight and was meant to arrive at 6.00pm. Here is a brief saga of how great their service is : 11.45am rang to confirm the service - after 1/2 wait was told the service had been cancelled, but, not sure by whom. 11.55am - rebooked 4.00pm - 1/2 wait - told definitely will come and chauffeur is 100% booked 6.05pm - NO CHAUFFEUR!!! 6.05 pm - rang again, but, also booked an Uber just in case. 6.35 pm - told that a taxi is booked and will arrive in 5 minutes 6.40 pm - got on the Uber 6.45 pm - taxi driver rings and says he is 1/2 hour away. Imagine the stress prior to a long haul flight!!! AND on the way back (on arrival): 1/2 our drivers are with Covid and was given a taxi voucher which didn't work and I had to pay with my credit card and now waiting for a refund.

Terrible - Twice!

Despite a confirmation call from Hughes 6 hours prior to the pre-booked pickup . The car to the airport did not arrive. No call to say delayed or cancelled and no one available to speak with. abysmal service for travelers. Emirates airline have been informed. Just avoid using if you can. Took an UBER in the end after waiting 40 minutes. UPDATE the return journey booked and confirmed 30 mins before pick up. No car and no communication yet again. 1

Poor dismal

I was to get picked up by Hugh’s to catch first class Emirates flight to Dubai. Waiting in the street for 45 minutes with the rain falling I called them to be told they got me a taxi and then put me on hold. No text messages, no calls to tell me they stuffed up. In desperation I caught a random taxi to the airport. I would never use them for anything and one must ask how does Emirates contract them