Cruise and Dining Adventure in Tropical Paradise of Singapore

Incredibly bad customer service

This was a trip for our nanny and her mom, a retiree who had worked for our family for over 20 years. This boat ride was supposed to be the highlight of the visit to Singapore. Inclement weather caused the organisers to cancel the boat ride. That was fine — it was no one’s fault. But what they did was to corral our nanny and mom together with other passengers, and forced them to eat dinner. Why did they corral my nanny and other passengers and force them to eat? Was it because they had profiled them as domestic workers? I initially asked to reschedule. I received no response. So we made other plans. Then, the day before the date i had suggested to reschedule, I got a call telling us that the trip was on. However, my nanny and her mom have since left Singapore. I asked about a partial refund, as the boat ride never happened. Max, who spoke to me in connection with this, yelled at me when I asked for the partial refund. He was rude, unreasonable, and downright abusive, talking over me and yelling that the tickets were non-refundable. Is it because I’m a woman? The lack of flexibility, understanding, and reasonableness, and the horrendous treatment I received when I wanted a reasonable partial refund, is wrong and unacceptable.

Inaccurate discription of the cruise

The discrption of the tour is a bit inaccurate . It’s actually a 45minute speed boat ride (not cruise) and then you are delivered to a near by restaurant to have dinner and sent on your way. The current discription has left the assumption you will be on a gentle cruise and have dinner on board.

Unique Experience by the Southern Islands

Captain Max was super informative and the boat was very new, clean, cozy and safe. The duration was just nice and we manage to catch sunset. Dining at the exclusive bistro was another experience, less crowd and no rush. Staffs was really friendly and helpful. Definitely worth a try and worth the money.

Hidden Gems of Singapore

This Cruise and Dine Adventure is really Must Do attractions here in Sentosa! From the Safety Briefing to having our dinner, it was amazing. Yes not forgetting Captain Max, He's the one who really knows his stuff! Kuddos!