Santa Teresa to Liberia Airport Private Shuttle

Unreliable and terrible customer service.

We booked and paid several weeks ahead of time and they picked us up at airport and got us to destination great. The house was an Air BNB in Nosara and the drop off driver needed directions from the host because google maps doesnt have all the dirt roads. We called the host, so this was no problem. For the early morning return Pickup, the drop off driver in addition to the google pin, suggested we send a map screenshots and photo showing where to make the turn. It was pretty simple directions. I also asked the office to give our driver my Whatsapp Number in case any difficulty finding the location. I started Emailing at 7am on the previous day to confirm they had the info and at 5pm after numerous emails, whatsApp messages and calls, they still had not confirmed. To me it seemed like the person in the office was being intentionally difficult toward tourists and didn't want to pass along such basic info as local directions and passenger contact info. I couldn't believe they were being so difficult and telling me they only need the google pin. There is clearly lots of new construction and unmarked dirt roads in Nosara and it was their driver that told us to send us the turn info. After many hours when they hadn't confirmed that the info would be passed to the driver, we were forced to find last minute alternative arrangements. All of sudden they start answering whatsapp messages instantly and in perfect English! How annoying is that! Then they tell me they are going to cancel but NOT issue a refund!!! Obviously they can not be relied on them for prebooked transportation and they turned such a simple thing into a most frustrating experience.

Great for solo travelers!

I took Tropical Tours both from Tamarindo to Santa Teresa and back from Santa Teresa to Liberia Airport. They were punctual, well organized and the cars will clean. They will connect with other busses at gas stations usually and transition people depending on where they are heading. This also gives you a chance to get some food and use the toilet. It does add time to the travel, but for the price its to be expected. The drivers don't speak much english, but they're nice and the reservation service was great and all in english. This was honestly the best value by far for solo travelers to get around Guanacaste!

Great value for a relaxing private shuttle is way better than renting a car

My family has been visiting Costa Rica and using Tropical Tours for years every time we come because they are by far the best locally owned and operated transport company in the country. Due to my job I often need to make last minute bookings with less than 24 hours notice and J.C. or Leo always accommodate my family with a private shuttle that is punctual, affordable, and professional. I was very surprised to see a couple negative reviews for this business. I assume these folks are just ignorant about the road conditions and driving customs in Costa Rica. Our drivers have always been safe, right on time, and happy to stop if we need to get refreshments or to use the bathroom. We used to rent a car to get around but quickly realized it's a far better value and more relaxing to just book a private shuttle with Tropical Tours. I've done the shared shuttle many times as well and that's great too, I just prefer the flexibility of the private shuttle because I can get in an extra surf session and avoid staying a night in Liberia or Alajuela. Always a pleasure booking with Tropical Tours, thanks guys!