Private Transportation From To Airpot and Punta Cana Hotels (1-6)

Terrible airport transportation service

Terrible Service at the Airport. I arrived and had to wait almost an hour to get my transportation. The office had a mess with my flight number and didn’t had a transportation assigned. I don’t recommend this agency. Additionally, the personnel at the airport eat rude, didn’t give any explanations and ignored our complaints.

Great experience with the nexus rep

I went to confirm my pick up time for the bus transfer and decided to take the private transportation instead. Henry P was very helpful at the nexus desk and provided me with options that were best for our family.

Good job nexus tours

Excellente! Louis and Rominus are accomodating and nice! We feel safe and worry free.overall, nexus tours is one of the best.

Overcharged!

I would not recommend using this company, I was over charged for my trip and they have taken over three weeks to "investigate the issue" without issuing the refund of transportation. Lack of concern for customer and overcharged!

DR Punta Cana

The tour bus was very comfortable, well equipped and ac was nice and cool. Our sunwing rep Janelin is amazing and got us the best vip excursions. Very informative and well spoken. She provided us with all the info we will need at departure as well

Great service.

Great service, easy to find in airport. Super helpful, offered to ask around for our lost luggage. Brought us straight to the hotel.

Bad

Never picked us up and have yet to receive a refund. Called multiple times and never got an answer .

Terrible company!!!

Completely screwed us!! Booked airport transfers to and from the airport and they did not show up to pick us up even after confirming the pick up time on three separate occasions. Could not get a hold of them on their emergency line and had to scramble to get a cab to the airport so we wouldn’t miss our flight home. Refused to reimburse for that ride and take any responsibility. AVOID AT ALL COSTS!!!

Good transportation.

Rep at airport greeted us and got us out and to bus (had private bus/van for 4 of us). Quick trip to hotel. The return to airport, driver was prompt, found us, loaded luggage and off we went. Good driver, had water, AC bus/van, comfortable.

Highly recommend this company.

very prompt and helpful. will use this method of transportation again with this company . Courteous and polite driver.

He was on time and...

He was on time and efficient. We did not have to wait and our driver was courteous and a very careful driver.

It’s fun

Well the driver of our transport to our hotel is very friendly . We had a lot of fun here at Dominican Republic .

Thomas L

Thomas L was very helpful. He took care of everything via what’s app which made things very easy. Transportation was a breeze

Not 1 complaint!!

Our driver showed up on time and was pleasant. We had absolutely no issues with this company. Any questions I had they quickly communicated with me. I would recommend and use this service again!!

Punta cana /bávaro beach airport transfer

Nexus provided good service. They are easy to find in orange shirts and have large comfortable air conditioned buses. Rep walked us personally from the terminal to the bus, The only reason I’m rating it four stars and not five stars is because we had to wait 25 minutes for the bus. Even though it says that it might be up to 30 minutes in the rules other times we got lucky and got it faster. Otherwise ii am very happy. And it is half the price of what Apple vacations or other tour operators ofFering

Our experience from Punta Cana airport to hotel

Rapid identification of the company. They had a person waiting for us. We checked in and didn’t have to wait long to leave. The driver was kind and respectful.

Quick Ride

It was a little challenging to find the tour company once we picked up our luggage. However, an airport worker assisted us. From that point on, we only had to wait about 15 minutes before departure to our hotel. The driver was funny and entertained us the entire way. Overall, it was a good experience.

Customer service with Sunwing

Thomas Ledesma went above and beyond in assisting us to reach the airport despite all the hassles associated to sunwing flight delays. He ensured our safety and also communicated to the resort staff at Majestic Mirage about our ongoing situation. Thank you Thomas for everything.

Delayed return flight home

Got involved with the sunwing computer issues while in Punta Cana April 2022 The only positive from the 11 departure times over 2 days was the local guy from nexus. John Alexis Jimenez Solano deserves credit for above and beyond sending messages as he was supplied with them from his home after work to the travelers he was responsible for. I have multiple comments about Sunwing but the local guy is not responsible for that. Someone from Sunwing needs to reach out to this individual to give him the credit he deserves.

Transportation

Excellent service at the airport. Nexus staff very polite and professional. Easy to locate. Definitely I will use the service again and recommend to friends and family.

Safe ride by good driver.

Safe, and courtesy driver.Pay a lot of attention to customer.That all i can say.I will recommand them in the future if I come back.

Wonderful service!

Wonderful service! No delays! Would recommend them to anyone!!!!! Will book them for our trip back home in a couple of days!….

Do not recommend

When we got to the airport, we had to wait quite a bit for the shuttle to arrive. It seemed disorganized. The gentleman setting up the transfer was nice and helpful and we did have the shuttle to ourselves which was a plus. The transfer back was a disaster. No one ever told us what time we were getting picked up. The driver never told us when he arrived, which has not been my experience with other companies. At 9:35am, I contacted the rep to know what time was pickup and was then told me that the pickup was at 9:30am. So essentially, I was already late. I have issues walking, so by the time we hustled out the room and walked, the driver had left. They did not want to come back. And we were forced to take a taxi. I would not recommend simply because we were told that someone would call us a day before to set up pickup, they didn’t. And the driver arrived and never bothered to call either. I’ve had way better experience with other shuttle companies.

Nexus through Viator was great

Nexus transport (Jorge) was fantastic. Would definitely recommend. And the price was very reasonable for round trip transportation to and from airport.

I bit confusing since our...

I bit confusing since our flight was rescheduled and we’re on the last flight for the day so our original time to meet up was out the window. Got help from a nice man after trying to figure out why our luggage was lost too. Ended up getting a ride to our hotel from one of the van operators so that was great (thank you). Still trying to locate our luggage. Quite the start to our vacation. Very nice helpful people

Complete personal was...

Complete personal was very friendly and it just worked like a charm, what would you expect more?! I would recommend it for sure!

Not a fan

I was being tossed around too much, not a fan . But you get what you pay for which was $8. Better off taking a taxi

They were on time and great job

I had a hard time putting my flight information when booking but I reached out to Viator member and they helped me. I did email the nexus crew multiple times to make sure they would pick up on time no one emailed me back so I had to call and the guy on the phone was rude. He told me the time was 11:30 and the driver showed up 15 min early which was great and he got us there no problems. The company is hard to contact but they do show up when they say. Overall the experience was great.

Best choice

Professionell, quality, friendly, in time. This is a very good choice for Airport Transport. Easy an cheap, good cars, friendly people

It was a easy smooth...

It was a easy smooth process and the car was nice…finding them at the airport was easy in their uniform

Communication was lacking tremendously

Lack of communication was terrible… confusing due to that fact! But was worth the cost & got us to our destination safely and on time

Horrible Customer Service

Horrible customer service. I booked roundtrip airport transfers. The confirmation even says roundtrip which I showed them. They said they can’t find the reservation and told me to have a nice day. They then came back and said they only have the arrival transfer not the departure. Now I have to find transportation last minute for my clients. Tbe customer service was horrible and they did not even try to help fix the issue.

Great service

Great service! On time and friendly. Would definitely recommend this service for anyone to take. Happy travels!

I recommend a private transport company.

Quality and quiet service. Instructions to locate the NexusTour team on arrival accurate. Support to take questions easy. At my hotel, Riu Bavaro, Pablo was available in person helping every morning. Unless he speaks any language. Very helpful!

Customer Experience

Very good driver and very nice with passengers however we had to wait 40 minutes for 2 people who never arrived.

Customer Experience

Efficient service! To get back and forth. Support from the representative of sunwing a lhotel. Experience appreciated!!

They cheated me into paying twice and don't support me for refund

On 20 September, I received an email informing me that I should pay for the transfer I had booked. I've done it before, but I thought maybe there was a charge on the card or something. So I clicked on the link and made the payment again. However, on September 22, when I met Nexus at Santo Domingo Airport, there were two reservations to my name. I looked at my credit card statements and, indeed, I had paid twice. Then I filed a claim. They told me that they had already gone to the department concerned and to contact them later to check on the status.  I reached out to the company via WhatsApp again and was unsuccessful, as they gave me an email to discuss this (customer.service@nexustours.com), which they do not reply to. I had no support from Nexus and the loss is U$432.

Excellent transfer

Agent very kind and attentive to passengers. The concern to do well is present at all times. Really satisfied with my trip.

Excellent service!

Ricardo spoke very good French and the explanations on the bus were very clear! We had excellent service from start to finish for each of the transports that were made!

An unforgettable holiday and Claudia made us feel very safe with transportation to and from the hotel.

Claudia is the best representative we could have, very responsible and extremely Pro. Thanks for helping me.

Best of services nexus

The attention was special from the company nexus Reynaldo German is unique, always on the lookout Of all at all times, kind, helpful, a great human being, until the day we arrived at myami wrote us very worried to know how we had arrived. Blessings Reynaldo Germán and the entire nexus team

Very bad experience, in July I hired the transfer service to and from Punta Cana airport, the

Very bad experience, in the month of July I booked the transfer service to and from the airport of Punta Cana, the day they had to withdraw from the hotel Caribe Princess never arrived, I had to take a taxi which charged me 40 dollars, they admitted the error and that they will refund the taxi service, today after 40 days they have never done it, a real disappointment

Mala experiencia con traslado de hotel a Aeropuerto

Pásando a buscar al Hotel, en mi caso no llegaron nunca (estaba pagado) y sin embargo tuve que tomar otro medio para llegar al aeropuerto

Transport

Le conducteur était gentil. Air climatisé et wi-fi du inclus. Ça nous permet de voir un peu de paysage

Visite guidée

Nous avons visité l’hôtel Bavaro Princess avec le groupe Royal pour figurer nos prochaines vacances à Punta Cana

Pésimo servicio Nexus, personal agresivo y prepotente. Poco profesionales.

Teníamos reservado por Cocha el traslado aeropuerto-hotel y hotel-aeropuerto con la agencia "Nexus". El día anterior a nuestra salida confirmamos la hora en la que nos recogerían con los representantes de la empresa vía Whatsapp. Llegamos 10 minutos antes a la recepción del hotel para esperar que nos recogieran. Cuando el reloj marcó la hora acordada me acerco a un representante de la marca "Nexus", quien de manera prepotente reacciona diciendo que el transporte ya había pasado a recoger a los turistas del hotel y que nosotros no estábamos a la hora acordada. Intentando bajar la intensidad de la situación, le explico a "Marcos" ( nombre que tenía en su piocha y única identificación que tenemos de él ya que se negó a entregar más datos) que estábamos 10 minutos antes de la hora acordada esperando y que él al estar en su oficina, al interior del hotel, no nos había visto. Fuimos tratados de mentirosos, desacreditando nuestra historia y de manera prepotente (más aún que al inicio). Esto nos hizo salir de la tranquilidad que estábamos intentando mantener junto a mi esposa y tuvimos que marcar los limites y hacer entender a "Marcos" que se estaba extralimitando. Tuvo que intervenir personal del hotel para calmar la situación y gestionar que el transporte volviera a recogernos, ya que la brillante solución de "Marcos" era que nosotros pagáramos un taxi ( además del transporte de Nexus que ya habíamos pagado). Mi recomendación, eviten contratar servicios con esta agencia. Son poco profesionales, prepotentes en el trato ( ya habíamos tenido problemas con otros empleados presentes en el hotel Grand Bávaro Princess para contratar tours a Saona que habían tenido actitudes matonescas) y no demuestran una preocupación por el turista y su experiencia. Lejos de las peores empresas con las que nos hemos relacionado.

It was very easy to arrive at our hotel.

Nos encantó el servicio tan atento y especial. Aunque compartimos el vehículo, nos sentimos seguros y atendidos en todo momento. Muy Recomendable!

Excelente experiencia

Todo muy bueno, excelente puntualidad y calidad de los vehículos. Realice varios tours con Nexus y cumplieron en todo lo comprometido. Jose Almanzar tuvo un excelente servicio y amabilidad en ayudarnos en todo para el viaje: consejos, tour e incluso en temas que escapaban de su servicios contratados, como ayudarnos a obtener el resultado a tiempo de nuestros examen pcr para volver a nuestro país, ya que el hotel no nos ayudaba. Excelente experiencia 100% recomendable sobre todo con la atención de Jose Almanzar.