Big Bus Madrid Hop-on Hop-off Sightseeing Tour

Don't do

Couldn't understand the guide, poor English and didn't see many things. Would not recommend this tour at all.

Okay tour

Not as informative as most hop on hop off buses around Europe. The tour was pointing out numbers on houses but we never knew what side of the street and by the time you found the numbers, you were already past!

Terrible

TERRIBLE! We waited 2 hours for a service that should run every 20 minutes. Finally went to the ticket office who sold us the ticket the day before 'oh there is a demonstration but you can use the bus after 3pm'. But other bus companies were operating! There was no advice on app or website. We asked for a refund and it was like I asked for their first born child, really doubt I will get my money back. Go with another company.

Okay but been on better tours for the money.

The tour did cover most of the main sights and lasted over 2 hours but this was mostly due to the traffic congestion but that is not the fault of the tour company. On this tour, the information was being given by a rep on the bus over a speaker system and compared to other tours where you are given earphones and select your language, this guide seemed very rushed with much less information being given as she had to cover Spanish and English an also check people on the bus as each stop. We stayed on the bus and did one lap of the route to get our bearings as trying to hop on and off would have taken too much time out of the day. I can understand the environmental advantage of not using thousands of disposable earphones and the personal touch of being given the tour by someone but overall we didn't enjoy this as much as others we have done and didn't really feel that it was good value for money.

Choose a different option

Bad memories having to wait 45 minutes for the next bus to show up. Only the beauty of the city allows me to recall the tour but not the service.

Never again!

Due to the demonstrations going on that day, we were advised we won’t be able to hop on until 3pm. We only did one stop at Plaza Mayor and around 7pm we decided to go back. We waited for about 1 hour for the bus to come and just to be told that that was the last bus and will only stop almost 2 kilometres from our stop. Our time was wasted that day as we had plans to see other places. I told Viator what happened and asked for a partial refund; they were sympathetic at first but then they said I didn’t provide the stop number so they’re not able to make a refund. Meanwhile, the other bus company was operating from 9am. We were very disappointed!

Don’t waste your money

So disappointing. This company is very badly run. The guide spoke in Spanish and English and totally dumbed down any commentary. She lacked understanding and knowledge of what people want to know on this kind of tour. Some people weren’t given maps and had no idea where they were as she didn’t explain most of the districts In any detail and missed out lots of interesting monuments, statues etc. Plus someone was let on board free because there was no system when people got on and off the bus and the guide kept asking him to come forwards. This meant even less commentary. We wanted to stay on for the next few stops at the end but we had to get off because the crew decided they wouldn’t stop at stops 2, 3, 4 and 5 the next time round and expected us to wait for the next bus. So this Big Bus hop on hop off tour didn’t even deliver that. We usually go on this kind of tour when we visit a city for the first time. This company needs a complete re-think about what they offer and how they execute it

Experience dependent on the guide

Unlike other cities these buses have a live guide and it really just depends on which guide you have if u can learn or enjoy your tour around the city

Disappointed

It was Labor Day in Madrid and I was not able to find a hop on hop off Bus until 4:30.. what a waste of my time as I had to take Ubers to see the sights I wanted to see

Excellent tour of the city

Our first tour guide was excellent! He was thorough in the descriptions of locations and had a great sense of humor.

Not recommended

The sound system worked erratically and even when it did work we could barely make up what the guide was saying as she kept switching from Spanish to English every sentence, and English was far from great. Buses are rare (30m) and stops not inspiring. Better get one of the other hop-on hop-offs offered.

Good route

Takes a good tour of the city and shows you the main sights which is what it’s for and therefore gets 4 stars however, was really busy and the bus had a closed top even though it wasn’t raining meaning you couldn’t see the sights well unless they were on your side, and some people got left at the bus stop or had to sit on lower deck where you really couldn’t see much , we luckily got seats upstairs but didn’t end up getting off in case we couldn’t get a seat again, in hindsight should have got single instead of extra for hop on and off

Madrid HopOn HopOff with Live Guide.

We booked this Tour at the main office at 7 C. de San Bernardo. Sam, the young man at the desk was extremely helpful and patience with us helped by his excellent English. We chose the 24hr Hop On Hop Off with live Guide which was a great extra as we’d heard that The audio guides with other tours are not always working. Plus she had a great sense of humour as well as being well informed about all the monuments. We did one round without getting off so as to know what we wanted to see then reused fir the rest of the day. Sam also explained the pros and cons of other tours they offer to Toledo and other towns which have yet to book. Great service and excellent prices.

Waste of time/money

Honestly don’t wast your money. It’s not open top. You can’t hear a word the guide says. They are not frequent enough. Far too expensive for the quality.

Highly recommended tour!

The hop-on-hop-off tour was fantastic! It made exploring the city easy and fun. We loved being able to get off at different stops to see the sights up close, and our tour guide, Mia, made the tour fun and had amazing fun facts about the city of Madrid. Plus, the transportation was comfortable and reliable. It's a great choice for anyone who wants to see the city at their own pace. Highly recommended!

Jeison and Nina are such a great team!! thanks a lot

one of the best city tour we’ve ever done, Nina (the guide) and Jeison (the driver) were incredibly kind and helpful at all times and they are people who enjoy their job and you can feel that. we learnt a lot of a interesting facts about the city and enjoy every single minute on it.

Thank you David

Our bus tour guide was David . He is so nice and funny. Lots of interesting information about history of the city. Thanks David!!!

Venta de un producto falso

Compré un producto por Internet que decía que podía usar el bus durante todo el horario de servicio y con paradas libres pero no fue así. Al usarlo me dijeron que sólo podía usarlo por 90 minutos. Es decir, una vuelta y después regresar al lugar de partida.

Terrible service, very unprofessional.

Terrible service, we started the tour and left at stop 7, after 45 minutes we went to that stop and waited more than 45 minutes and it didn't pass, while 5 buses from the other company passed by. We walked to stop 8, where we waited another 45 minutes, where we met other people who also had not passed for more than 35 minutes. We waited about 10 more minutes and he didn't come. In conclusion, we toured Madrid alone and on foot since the bus never appeared at the stops. The service is regrettable. I don't recommend it at all. We contacted the chat several times and the truth is they didn't resolve anything for us, they couldn't even tell us the planned schedules of the other separate ones. DISASTER. NOT RECOMMENDABLE. WE GIVE YOU 50 EUROS

A scam choose another company

A fraud!!! It has only one route, unlike the big bus in Madrid which has 4, the staff is unfriendly, they do not have maps to follow the route, they do not provide headphones, the directions are live in English and Spanish and the explanation depends on the language you start. It is asynchronous with the tour. Absolutely NOT RECOMMENDED