Great itinerary BUT very poor customer service!
The itinerary of the tour is well planned. There were clear instructions of what time we were expected to be back in the bus.
The only and major downfall of this tour is the tour guide, Angela. Our driver, Sam, on the other hand, was nice and approachable. I have been on several Stonehenge day tours, as I routinely treat my friends and family who are spending their holiday in UK. This was the ONLY tour, since 2017, that we felt uncomfortable and ridiculed.
First instance was when we passed by some interesting buildings, where my family was so excited to take photos and called me to look at the same direction. However, Angela, who was on the mic, told us off right away to not speak when she is discussing. And to rant about “respect.” We were not even talking loudly, it is just few seconds of them asking me to look at the same area where they are taking photos. Mind you that they are tourists, and having that excitement to see beautiful buildings of London but she ruined that experience by shutting them up in a rude manner. She demands for respect when she herself does not respect her guests!
Secondly, this might be the worst encouter I had with a tour guide, when Angela told us off not to eat hot food in the bus. The local burger and small mango pie, were bought yesterday afternoon. These were even placed on the fridge in preparation for our snacks for the trip as there were no clear rules on the voucher and email that food is not allowed in the bus. It was not hot at all and does not emit any kind of smell, but for Angela, the moment she saw the burger, she immediately assumed it was from Mcdonalds and told us to go outside the bus and that we have 5 mins to eat it there. She said that even if the food is cold, but was prepared hot is still considered hot food, and that is NOT ALLOWED in the bus. Even if you are not eating it, it is still NOT ALLOWED to be brought inside. We would gladly understand this rule is she has informed us politely. But Angela was telling us off, not in a shouting manner but in a loud voice where other people can hear her. She is rude and inconsiderate of people wanting to have a bit of food in their stomach as we were starving. We haven’t had breakfast due to an early start and the time allotted for Stonehenge is not enough to have a quick bite for lunch; hence, we decided to eat our cold packed small burger and mango pie in the bus. Moreover, I was not able to eat my burger and pie as we were only allowed to have 5 mins outside the bus. With an infant to look after, it was not feasible for me to step out of the bus. Angela would rather prefer to starve us and wait for the next stop which is Bath (which took almost 2 hrs to travel) to let us eat.
Sadly, she ruined the experience for us. Stonehenge and Bath are such beautiful places to visit! However, with such poor customer service, it has greatly affected our trip. We were so cautious on how to act with her, and the only time we had fun is when she is not around. I hope that she was just having a bad day, but if not, I do suggest to let her have a refresher training on how to give good customer service.
I will still recommend tours from Evan Evans; but I will surely warn them about a tour guide named Angela.
This activity isn’t bookable for now.!
London
Mobile Ticket
Offered in: Deutsch
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