River Thames Sightseeing Cruise - One Way

Loved it!!!

We bought this tour for our two nieces (ages 21 and 18) and they returned to our rental and said they loved it.

Greenwich to London

Fantastic way to get to town instead of the tube or train, a great holiday buzz about it, I would do it every time I come the london

No Commentary as advertised - disappointing

This trip has no live commentary other than the safety announcements. The captain suggests downloading the app to get the audio tour. If you want to try this, do it in advance. The Wi-Fi on the boat is not sufficient to do it. The audio from the app was poor quality and poor content. I do not recommend this. If you want to see the city from the river, walk over the Millennium Bridge, walk over the Tower Bridge, or take an Uber boat. We were wishing we had just taken the Uber boat. At the end of the line, the captain actually asked for tips. I'd give a tip if there had been any narration of the "sightseeing" tour.

Not bad

On booking the trip it says one way and then return where you started , a bit confusing. Well it was only one way and you’d have to pay again to get back, so wrong info given when booking.

This was a really go trip...

This was a really go trip down the Thames the cruise and the staff made it a day to remember thank you

London’s great!!

London was brilliant! It was a family trip, we went sight seeing and had a trip on the Thames sight seeing boat which was lovely. Seen famous landmarks.

Excellent London activity

Brilliant London activity. Excellent crew . Knowledgeable and helpful . Thank you Mario and the star of the show. Gary Absolutely recommend this trip to Greenwich and back from the eye

London’s overlooked feature and how best to see it

Fantastic way to see the riverside of London with a most entertaining commentary by a crew member. Some hidden riverside gems are revealed along with the stunning river and city views . Well done and thank you to the captain and crew of the Millennium Dawn

Great guide on boat

Excellent trip, although only short journey , the guide was very entertaining! Would highly recommend! We went from Tower Hill to Westminster Pier

Westminster Pier to Greenwich

We had an amazing time seeing London from the river. The guide was very informative and funny. Great to hear some of the stories (good and bad) from London’s past. Highly recommended.

A must when visiting London

We took the boat down to Greenwich from the London Eye. Great way to see London and very relaxed. Commentary was informative and humorous. Despite it being a cold day we sat on the top deck so we had an excellent view. Great value for money and Greenwich is well worth a visit. Highly recommended

Excellent

Excellent commentary. Views very interesting made better with it being a sunny day. Best part of the weekend

Amazing Tour

It was really a memorable experience with city cruises , the entire trip was quite comfortable , hassle free , organised and above all the tour guide was wonderful person who kept the whole trip too interesting citing history behind all monuments and bridges along the river side, which was amazing. I would say that this cruise trip as its one of its own kind of experience ,, so njoy have fun. Thank You !!

Best way to go sight seeing with the best tour guide

Fantastic way to see the best sights in London. The live commentary from the tour guide is an absolute must, not only really interesting but also extremely funny. Definitely added a lot of enjoyment to our tour! Highly recommend 🌟🌟🌟🌟🌟🌟

Great transportation option and fun!

Staff was kind and very fun! This was an easy and enjoyable way for us to get from Westminster to the Tower of London. Highly recommend.

No show no apology

The ticket was sold but the company didn’t run the cruise. Instead I had to do the cruise with another company that left 20 minutes later. This is the second time a tour has been cancelled for me using Viator app. I suggest front up and buy the ticket on the day that way you know what you are getting

Don't go

The tour did not include the commentary as promised until the very end. There was no heat on the boat inside and it was not on time.

Good one way ride

A perfect one way ride from Westminster to tower bridge. The ride was approx 1 hour with a very humorous voice guide. You can choose the upper deck or lower deck depending on your preference. It was cloudy but our family took the upper deck and glad we did. The views were spectacular, especially the tower bridge was a lot more than we expected.

Great way to see London

Had an amazing voyage on the boat today. Massive thumbs up for Dylan who provided the commentary. It was entertaining and amusing. A big thumbs up and highly recommend a voyage with Dylan.

Nice cruise but book direct with City Cruises

Do not book with Viator. We booked a 2 pm book the day before. Got there and found it had been cancelled. Could not get a refund from City Cruises since we hadn’t booked directly, nor under Viators policy and we could not find a way to contact them. No phone or chat number anywhere. Fortunately City Cruises let us use our tickets on a 3 pm boat. The little cruise was fine, very enjoyable. But next time we will book direct. viator also charged more than if we’d booked direct.

Great trip at a later time and destination than planned

Our trip was cancelled without notice, and we had to take a later boat to a different destination. However, the boat was great with wonderful staff!!

Highly recommend a City Cruise

We booked this as part of a weekend trip to London to celebrate our son's 7th birthday. We hopped on at Greenwich pier, and were the only passengers on board for quite some time, which Cassius thought was fabulous, as we could choose the best seats! The boat was clean, warm and really well presented. Seats were comfy and spun around so you could easily move to see everything on the cruise. We were really impressed by the cruise, and it was a really enjoyable end to our weekend. The commentary was interesting and we saw many sights we had never seen before. The boat got us most of the way back to catch our train home, so was a fun and different way of travelling. Have already recommended to a friend, and Cassius has asked if we can go on a longer cruise with food next time!

A must have on Theme River tour

Overall satisfying, especially with a great and funny MC on abaord. I would highly recommend. Especially the late evening cruise.

A valued educational tour that relates to our world history.

The tour we took was amazing seeing the Stonehedge. When i returned home people were interested in the history of that prehistoric monument. It would be good if the tour person discussed it before or after the viewing of Stonehedge. There is a lot of history to be told and educate people about.

Short trip but very nice

It was an excellent trip. Very informative. The people were nice and service was very good. We would do it again!

Amazing experience

It was an an amazing experience, my kids and I had fun. The tour guide was really nice and funny, cracked us up a lot. I'll definitely come again when next I visit London.

Basically a water taxi ride more than a tour

Basically a short water taxi ride – only about 15 minutes and very little actual tour guide. Maybe I missed it in the description, but thought it was going to be longer and provide more. Staff was nice, boat was clean, but definitely not the tour I was expecting. Boat was was also 15 minutes late – so half the time of the total tour I was waiting on the dock. Not the end of the world but a little frustrating since the ride itself was so short.

Good tour - value for money

Me and my family had a good time late October 2023 on the cruise on a sunny Sunday. The tourguide - the second to the captain - was good at explaining the sights with a dash of decent humor.

Not worth your time

Not worth the long wait. One departure got cancelled on short notice and the next was delayed 20 minutes on top of that. The «guide» was more focused on telling jokes than actually sharing interesting facts. Stay away and go for a guided bus tour instead.

Your staff need training in customer service and signs need updating

Boarded at Greenwich. Extremely rude ticketing staff and even ruder staff at boarding gate. Missed our boat due to 'B' facing the wrong way which appeared to be my fault. 2 other parties also went to the wrong gate so there's obviously a problem. Get rid of the boarding sign saying A,B and D if no longer in use and train your staff in customer service. Also, it's not a good look if your staff have their faces in their phones

Cruising the river Thames

Two amazing trips on the Thames . One on the city delta to westminister with rob and Gregg . These guys knowledge of the river is second to none and their sight seeing commentary was a laugh from start to finish won’t spoil the Big Ben joke so funny well done guys !! The river itself gives loads of photo opportunities for some fantastic landmarks of London . The following day a trip on the sapele with Rob and his crew this time to Greenwich to see the cutty sark . Again brilliant knowledge and fantastic delivery of information . Really cannot recommend this way of travel around London . Loved it xx bonus was saw a tall ship moored near Tower of London which had recently visited Hartlepool as part tall ships !! Love way a monkey hanger has links even in London !! Xx

If booking with Buyagift you can not book at the City cruises office like you have for many years.

Every time we come to London we have a river cruise and this time I went to the booking office to get the tickets something I have done the last 5 times but was told I had to now book it through Buyagift.I could not book it online for that day when I tried to ring the number we were given in the ticket office they put us through to a women who said she could not help us,we then gave Buyagift a ring with the number online but that does now not exist.I then went back online and booked for the day after and just told the lady in the city cruises office she then said that will be fine just show the gentleman when you board he will let you on.In the past we have had better commentary but this time it was pretty basic.

Convenient trip to Greenwich but no commentary

Positives-quick transport to Greenwich with 2 minute walk to Cutty Sark. Sandwiches and some beverages available for purchase. Negatives-smell of exhaust, no commentary that we could hear.

Excellent—Great time

Excellent time today! Our guide onboard, Jamie, couldn’t have been better! He was knowledgeable, great information and excellent personality! Great job! Remember folks, gratuity isn’t included in your tour price. Show a little love and be sure to give a tip when warranted!

Great tour!

Great experience! Very good option for family with kids, after a long day of walk touring around the city, or even on raining days!. The captain was funny, and all staffs, especially Zahra was awesome! Highly recommend!

Great tour but be weary of purchasing drinks via the QR App!!!

Trip itself was really good and the guide was fantastic who made the trip down the Thames enjoyable with his humour and facts about the landmarks. However, future customers please beware when purchasing food and drinks while on the tour. As a family we decided to order some drinks via their QR code which is plastered over the seats. To cut a long story short we unfortunately didn’t receive the items we ordered due to a mix up with bar staff and the fact that they were extremely busy. These things happen and the staff apologised and said they would have to speak to head office to arrange a refund…. Understandable. However, now after around 21 days and being past from pillar to post by the company and multiple emails they are still yet to refund. This is after City Cruises firstly stated technical difficulties and then that they had refunded the monies but there was issues with the bank. I cannot fathom, how difficult a simple refund can be and take so long. Customer services have been atrocious and quite unhelpful.

City Cruise Tour

Friendly and accommodating staff! Thank you, Zahra M, for helping me while on the tour and for your incredible customer service!!! This was the perfect activity to do since it was raining, there were plenty of options for drinks and snacks on board :)

Great sights but no live commentary.

A lovely way to see some London sights BUT very disappointed there was no LIVE commentary AS MENTIONED IN THE DESCRIPTION. Live commentary was a major reason we booked this trip. We travelled from Westminster to Greenwich and had got as far as Tower Bridge by the time we got the correct app downloaded and found the correct commentary. Four of us had to listen to one phone. What would the noise have been like if the boat had been full???? People need to know to download the commentary app beforehand and to bring headphones!

Not worth the cost

It was starting to drizzle rain when we arrived. We asked about the ferry at a neighboring kiosk. It went on nearly the same part of the river and discovered that it was £4 cheaper. However, we decided to go on the cruise since the ticket seller at City Cruises told us there would be a commentary, so we thought we’d learn about the lankmarks along the river. After the trip started, we asked about the commentary and were told there was none because of the rain. Because of the rain, we couldn’t see very well, but there were many tall buildings that stood out. I wonder what they were since no one told us anything!

Enjoyable way to see London from the waterfront

After touring Westminster Abby we walked two blocks to the Westminster Pier and took the City Cruise back to the Tower Bridge Pier near our hotel. Much fun and the crew announcer was very informative.

AVOID! Long waits and lies.

I'm appalled. Purchased a 'hop on / off' ticket as needed to de-stress, being a Londoner. Took the last boat @ 17:50 from Greenwich and was kicked off at Tower pier and told to wait half an hour for the next boat to Westminster. I decided to go home instead and try again the next day as the ticket is 24 hour. Next day I rushed from work on the tube from Canary Wharf to Westminster to catch the 16:00 boat. I arrived at 15:45 and there were two queues. I asked two different members of staff on which boat I would be and they said "the next one, in half an hour". What an absolute lie. I waited with so many others in the queue in the glaring sunshine... probably the last for this year... 1 hour and 10 minutes only to pootle across the river to the London Eye where we waited another 15 minutes only to sail for 15 down to Tower and be booted off. There was no boat to Greenwich. I am exhausted and upset. City Cruises, you need to 1. train your staff to tell the truth and 2. put something in your leaflets about your boats terminating at certain piers. Not professional at all.

It says on the listing...

It says on the listing that this cruise is 1 hour, but it is only 30 minutes! Also, we booked it since it said there was commentary and they actually gave an option for there not to be commentary right before starting..? So I don't think there would be any commentary if enough people voted no, which would have defeated the purpose of our booking this.

Excellent

We took the one way trip from Tower Pier to Westminster and had a thoroughly enjoyable experience. The staff at Tower Pier were lovely (although our tickets scanned as already used for some reason) but the real gem of this cruise was Jack, part of the crew, who did a really funny commentary for us. He was brilliant and totally made it. Highly recommend these cruises whether you want to do a longer one to Greenwich or just a short 25 minute one, they’re great.

Avoid - awful experience.

Four years ago, I and my husband had a great time on the boats when we were in London, but on our recent return, it was a completely different story. The boat was shockingly filthy, which immediately set a disappointing tone for the trip, the captain and his crew were extremely loud and displayed an immature and rude attitude throughout the journey. Their behavior was unacceptable until the very end when they had the audacity to beg for tips, even going so far as to request money through a banking app and as you can imagine we didn't tip!! We did last time we came as it was well deserved!! This level of unprofessionalism is unreal and I don't know what's happened to City Cruises but seems as though the staff just don't care anymore, and made that very obvious. I strongly advise anyone considering City Cruises to avoid this company. I wouldn't subject my kids to such a terrible experience on this boat, and I believe there are far better alternatives available in London for an enjoyable cruise.

Terrible Customer Service

The worst customer experience I’ve ever had. Purchased a ticket on the citycruises website citing a 7:30PM sail time. Only to be told there is no such cruise at the Westminster Pier - despite showing both our purchased ticket as well as itinerary. Spoke to manager Audrey Hughes, which was the biggest mistake of all. Horrible, angry woman who had ZERO interest in helping us, clearly only interested in getting us out of her hair. She would speak over us, not allowing us to explain the problem, only repeating over and over AND OVER that “there never has been a 7:30 cruise” (DESPITE SHOWING PROOF OF TICKET). And while that may be true, it still left us high and dry. And instead of, perhaps, apologizing for the error, empathizing or even offering alternatives or solutions, as a customer service representative might do, she spent the entire time repeating herself, clearly not listening to us nor letting us speak and waving her hands consistently in our faces in order to stop us from talking. She raised her voice consistently and even despite an attempt to speak softly and calmly to reset the situation, she chose to continue arguing her point. It was our only chance on this work trip to take this cruise, and what a disappointing experience it was.

Practical travel, Great Views

Enjoyed the cruise my family and I took from Westminster to Greenwich. One of the boat operators emphasized he was not a tour guide, but did some great commentary about the river and passing attractions. We ended up taking another cruise later in the day from Greenwich to the Tower of London simply as alternative transportation to the tube- no narration on that trip, however.

Fabulous young man providing commentary

The guide that we had was so funny and charming. It made our journey down the Thames so enjoyable. Certainly didnt disappoint!

We had a guide who told...

We had a guide who told as stuff about London and the cruise was great and the bar was pretty reasonable

Great live reporter on an interesting tour!

Great guide on the tour, a live report by an enthousiastic fan of London! So much more enjoyable than a 'tape' report. Very relaxing to view the sights from a distance.

Great Tour Guide on the cruise NOT the affiliated Hop on Hop Off bus

The Tour guide Jack was absolutely brilliant. Knowledgeable and great fun. Everyone on board loved him and gave him a resounding clap at the end of the tour. For goodness sake don't change to the precorded tour guide. We experienced that on your sister buses and the commentary was out of sync with the tour. Luckily I know London so was able to tell my party what was going on, but the poor tourists must have been bemused and not known their Marble Arch from their Buckingham Palace. At one point the commentary said that passengers should alight for the best shopping street in London. They were in Park Lane where about all you can buy is a luxury car or hotel room, not Oxford Street (which we had passed a while ago) . Also dreadful music where they could have been talking about the sights