Private London Departure Transfer - Accommodation to St Pancras Eurostar Station

Awful customer service

I called and no one could tell me when we were being picked up. I couldn't risk it, so I took an Uber.

London to Eurostar

The driver was on time and very professional. We had 5 adults and over 10 bags to transport. Everything went smoothly.

Great service

Driver was early, which was perfect for us and did an amazing job navigating the congestion of London. Offered to walk us and our luggage into the station and didn’t need to but just 100% customer service oriented. Highly recommend

Taxi’s More Affordable

They will schedule the pick up time to what they see fit depending on where they have to pick you up and where they have to drop you off. They scheduled me for a 7:30am pick up. I contacted them to let them know I preferred a 7am pick up and it seemed like they gave a little bit of a push back. The person I spoke to on the phone was questioning why I wanted to be picked up a half an hour earlier then what they wanted. When I explained to them I preferred an earlier pick up time to make sure I didn’t have any issues with catching my train on time, they acted as if they were annoyed. They also showed up a couple of minutes late when they did pick me up.

Eurostar Amsterdam to London - 11 Hours.

Eurostar Train Journey AMS- Lon 08 Sep 2023 07:47 > 11:00 We were on this train, we arrived as requested at Amsterdam Centraal Station at 06:42, The Eurostar train arrived at 07:45 eventually leaving at 08:05, we travelled relatively slowly to Rotterdam Centraal arriving in Rotterdam some 30 minutes late. The Eurostar train left Rotterdam, after some time the train manager announced that there were some problems with the train and its power supply. The train made various stops on the line eventually arriving in Antwerpen Luchbal at around 11:00. The train manager then advised that the train had lost total power but was able to maintain the air conditioning. At 11:30 the train manager advised that a train would be arriving across the platform to take us to Brussels Midi/zuid and we would be able to catch the 12:56 Eurostar to London St Pancras, and that the train would wait for all of the passengers from our train. At 11:40 a local running Belgium Railways train arrived which were able to board, this train made a number of stops eventually arriving at Brussels Midi/zuid at 13:15. There was an announcement on the Belgium Train that all passengers from the Eurostar train should on arrival at Brussels Midi/zuid make their way to the Eurostar Gate. My wife and then join the queue for the Eurostar train to London to be told that our existing tickets will be reissued at the Eurostar desk. We then stand in the queue until 14:15 when we reach the Eurostar desk and we are the issued at ticket for the 15:56 train to London:- Train 09145 Brussels Midi - London St Pancras 08 Sep 2023 15:56 > 16:57 These new tickets replaced TNPHCW tickets at this point we are given two food vouchers to the value of €9.00 each to spend within the Brussels Midi station, eventually we found an outlet willing to accept these. We boarded the 15:56 train 09145 and left Brussels Midi on time, as we progressed on our journey The Train manager announced that we would not be able to enter the Channel Tunnel due to a malfunction on the train. At 17:30 the train stopped on the line between Ruminghem and Audruicq. The train manager then announced that the driver would be leaving the train and may be seen on the left side of the train as the driver would be trying to locate and correct the problem. There was a further announcement around twenty minutes later stating the driver had not been able to resolve the problem. The train then moved again and stopped at Les Fontinettes, the announcement given advised the driver and the engineer would try resolve the problem, after about 15 minutes it was announced that the driver had been able to resolve the problem and we could continue our journey to London. Following this the remainder of our journey between Les Fontinettes and London St Pancras was uneventful arriving 1.5 hours behind schedule at 18:30 local time. Our Eurostar Journey between Amsterdam Centraal and London St Pancras should have taken in the order of 4 hours, our journey took almost 11 hours. This journey has been the absolute worst train journey we have ever undertaken, we missed a family dinner that had been booked in Hertfordshire for 18:00 we did not arrive until almost 20:00. While there is an acceptance that on occasions there will be some breakdowns or problems two Eurostar train malfunctions on the same journey beggar belief. Now we have contacted Eurostar for compensation we are offered a voucher for a journey between Amsterdam and London or if we wish a cash refund we will be given 50% of the original cost of that part of the journey. It would appear that Eurostar are much more interested in saving money in compensation that caring for their customers. A further and of greater concern is the conditions of the Eurostar trains, are the trains being maintained correctly and to a acceptable safe standard.

Thumbs up

The driver came fairly on time .. due to traffic he was pretty much on fine. No issue at all. I would definitely use this service again. He was pleasant and super nice

Fine transportation but communication needs improvement

I gave it four stars because a vehicle arrived that wasn't large enough for six passengers and our bags. We called a taxi but then a second car arrived. The problem was that we didn't know two cars were scheduled to arrive and neither did the first driver.

We were at the lobby on...

We were at the lobby on time. Our driver did not show up on time and at the stated spot. He said he was waiting outside. If my husband did not go outside the hotel and asked around, we wouldn't know he was just outside waiting for us. We were almost late with our departure time.

Peace of mind.

We had a very early morning departure. We typically ride the tube but with early time there are limited trains running. Felt more confident booking a driver. It was easy, driver was on time, even early.

The driver did not have a...

The driver did not have a large enough vehicle to accommodate my party with our luggage and fought with me over 45 minutes before he decided to make the proper arrangements in the vehicle to accommodate us. Try to make me pay for another vehicle or call a taxi not very professional service after you get my payment.

Nonexistant Transportation

Transportation was supposed to be set up with "City Transfers" to take us to the train station. Nothing was set up. I have not checked to see whether I was charged the $40 for the trip. We just took the subway to the train station for $4 and got there in about the same time we would have if we had gotten a cab.

DRIVER WAS On time, VERY polite, helpful and felt safe in his car

We arrived at terminal safely. Driver had helpful information and polite. He gave us information about the sights we passed on the way to terminal. Let us out where it was safe to exit.

Difficult company

Hard to work with, didn’t respond to emails and the picked us up over a hour early. Claimed they didn’t have our train departure time yet I gave them it and the train number when booking. Traveling with a young child

City Transfer did not show up.

Please avoid this service. This was booked through Viator for City Transfers Co. The original booking was for a 6:00 am pick up. We called and confirmed as instructed a couple days before hand and asked to move the pick up to 5:45, which they confirmed. Waited till 6:10 on the morning of pick up, and no one showed up. It took several tries and another 10 minutes to get someone to answer the phone. They said that the driver had been there at 4:00 and couldn't find us (of course, beause he was one hour and 45 minutes early). They also said they tried to call, but we didn't answer. I did not recieve any calls. They did not have any other drivers available and could not pick us up. We tried taking the Tube, but missed our train anyway. Very angy. Please avoid this service.

Poor service

The driver was excellent BUT I was assured the car that would be dispatched would be a van to accommodate our luggage and we got a small sedan which was totally inadequate!! Very disappointed with the service provided.

Sadly, poor experience

We were assured that a van would be sent to collect our baggage and portable wheelchair but a sedan arrived [at 5 am] and no time to change! Driver was fine but otherwise terrible service.

Fast and efficient

We had a great experience! The driver was where he said he would be, he loaded/unloaded all our baggage and drop us off safely at the station. He gave us a few tips that came in handy in France!

Dedicated Eurostar terminal.

The drop-off place on Euston Rd. is easily accessible by taxi. The London Tube combined Kings Cross/St. Pancras station is right there, as well. Obviously, with luggage, a taxi is more convenient since the entry is on street level. Once inside, you go through a simpler version of airport security, made easier by advance ticket purchase. Past security there's a waiting lounge with an electronic departure board for the various times and destinations - Amsterdam, Brussels, Paris, etc. When your train is called for boarding you take an escalator to the corresponding platform and board your train. Altogether an easy experience.

Our Driver was extremely helpful and...

<p>Our Driver was extremely helpful and nice. Great Experience</p>

Made the trip easier having someone...

<p>Made the trip easier having someone pick you up and drop you off at the station on a busy morning</p>

We asked for a van that can fit 5...

<p>We asked for a van that can fit 5 people and their luggages, they came with a tiny car whose airconditioning didn’t work.<br/> They didn’t bring requested car seats.</p>

Chauffeur on time. From the Eurostar...

<p>Chauffeur on time. From the Eurostar arrivals area we called the provider's office and met the driver there.Great service whether he spoke English or not. On time arrival. New van, clean. Courteous driver who took care of the luggage for us. Can not ask for better service.</p>

Very Nice driver and helpful with...

<p>Very Nice driver and helpful with directions for boarding the train. Very clean and roomy vehicle.</p>

Nice, pleasant driver who was prompt...

<p>Nice, pleasant driver who was prompt and got me to St Pancras in plenty of time. Thanks!</p>

Our driver was waiting for us in our...

<p>Our driver was waiting for us in our hotel lobby about 10 minutes before expected and ready to go! He took us directly to the train station and helped give us some direction on what to do next. This made getting to the train station very simple.</p>

Picked us up on time and quickly and...

<p>Picked us up on time and quickly and safely took us to St Pancras.</p>

Awesome service. Pickup and transfer...

<p>Awesome service. Pickup and transfer went without a hitch and driver was prompt and courteous. Excellent company and very reliable. Will always use Viator for our travel excursions and airport/hotel pickup and drop off transport.</p>

We arranged the transfer in advance...

<p>We arranged the transfer in advance, and we had the hotel concierge call the day before to verify our pickup time. Almost an hour before our verified pickup time, the front desk called to say our ride was there. We hadn't even finished packing! So we just went by the time we had been given, and the actual transfer itself went well with a nice car and good, friendly driver.</p>

Driver showed up when he was suppose to...

<p>Driver showed up when he was suppose to which was our main concern!</p>

Our driver was several minutes late...

<p>Our driver was several minutes late. Having never taken the Eurostar before, when we arrived in the waiting area, there were other drivers with signs, but not ours. After about 15 minutes, he showed up. We were getting concerned and trying to call the office when he finally showed. Good smooth ride, but the driver being late did not set well.</p>

The Driver was over one hour late...

<p>The Driver was over one hour late picking us up from our hotel. Each time I called, I was told 10 minutes, traffic is bad. When the driver arrived he had not excuse and didn't even acknowledge he was one hour late.</p>

Driver arrived an hour late to pick us...

<p>Driver arrived an hour late to pick us up from our hotel to take us to the train station!</p>

Everything worked very well and we...

<p>Everything worked very well and we enjoyed all of the information that the driver gave us.</p>

Extremely rude driver. We waited out...

<p>Extremely rude driver. We waited out front of our hotel at the given time. We were not given any further instructions. He had apparently gone inside and could not find us. He berated us and was such an unfriendly miserable man. He told us he had been looking for us for 20mins already even though HE was 15 mins early. We were having breakfast at that time - we got in trouble for that too, he also berated the staff at the hotel as well in front of us. I would never use this service again. I question why he was doing this job, he clearly does not enjoy it.</p>

On time and provided professional...

<p>On time and provided professional courteous service, even at 4 am!!</p>

Well worth using. Paris train leaves...

<p>Well worth using. Paris train leaves early so did not have to worry about finding a cab. Driver was prompt, pleasant and knew the best route there.</p>

Driver was friendly and knew his way...

<p>Driver was friendly and knew his way around the city. Got us to our destination promptly. He was actually there early which was great since we were ready to go.</p>

Driver dropped us off at the closest...

<p>Driver dropped us off at the closest entry point to Eurostar. Clean car and prompt.</p>

Our driver did an excellent job...

<p>Our driver did an excellent job. She arrived at the hotel at the designated time handled our bags efficiently was quite personable and, importantly, drove safely.</p>

The driver was on time and was very...

<p>The driver was on time and was very helpful and courteous. I would not travel to Paris again on the Eurostar, because there are no carts to move luggage at the Nord Guarde in Paris and there are a lot of suspect characters hanging around the train station.</p>

Driver was on time and was very...

<p>Driver was on time and was very professional. Would use their service again.</p>

Our driver was great. Made sure we...

<p>Our driver was great. Made sure we got to just where we needed to be! Even stopped to redirect us when we started to walk in the wrong door.</p>

Excellent! Our friendly driver...

<p>Excellent! Our friendly driver picked us up at the hotel at the scheduled time, drove us comfortably through London traffic, helped us unload our luggage at the station, and directed us to our terminal.</p>

The driver showed up a few minutes...

<p>The driver showed up a few minutes early, which was good because traffic was terrible. We have a family of 6 and he was helpful with luggage. The van was clean and comfortable. He gave us very precise instructions on where to go in the station which made it much easier. I would definitely use this service again.</p>

Be prepared for traffic. Driver was...

<p>Be prepared for traffic. Driver was efficient and helpful.</p>

The shuttle was very clean and the...

<p>The shuttle was very clean and the driver even early by 15 minutes for our Pick up.</p>

Perfect. Driver was very friendly...

<p>Perfect. Driver was very friendly, helpful, and on time. Couldn't have been easier.</p>

Daniel was a sweetheart! I would use...

<p>Daniel was a sweetheart! I would use this service again for sure.</p>

We got a bit turned around but with...

<p>We got a bit turned around but with a phone call linked up right away. Good driver and helpful in pointing out things we might wish to see while in London.</p>

Having someone pick us up at the...

<p>Having someone pick us up at the airport was a great choice. We didn't have to worry about finding transportation after we collected our luggage.</p>