London Heathrow Airport Transfer

Great service

Our driver has an excellent service he was 15 minutes early as expected. I want to give him a thumbs up. Viator must keep those drivers that are nice their passengers

Excellent!

The driver was helpful, courteous and on-time. The pick up, drive and drop off were all excellent! We would use this company again.

Will use again!

There was lots of communication before my trip and right when I landed. Very easy process. Will use again!

Exactly what we needed.

The driver, Martin, was very patient with us just getting off the plane from Arizona. He met us as scheduled. Helped with the bags. Loaded us in the car. Had a great conversation with him the entire trip to the hotel. He shared a lot of information about the area. I felt very calm about his driving, he’s a good driver. Helped unload the bags. Over all a perfect experience..

Great airport transfer experience

Ibrahim was extremely personable. He was on time and very organized. Great conversation. Very well versed in all things.

International travel pick up

The car and driver was fine. The issue arises when our plane from USA landed at 12:07 and we were charged extra because we were not there in 10 minutes! It took 15 minutes for the plane to get to the gate another 20 to get off the plane and to customs and 10 to get down to our pick up. The person on the phone trying to tell us was beating around the bush and took another 5 minutes to ask for extra pounds.

Highly recommend!

Leslie was awesome! Our British Airways flight was 2 hours late but he waited for us. He had such a wonderful laid back positive attitude it was very calming after a full day of dealing with the chaotic madness of British airways

Great ride!

Constantin was in touch with us shortly after we deplaned. He picked us up when we had cleared immigration and customs and provided a comfortable and peaceful ride into London. He shared some of the important venues as we passed. Lastly, he asked about what kind of music we preferred. It was a great ride!

Made us wait and was not where we had agreed to meet.

I driver made us wait 30 mins and was not at the designated pick up point and did not have my name displayed. I had to vector him to us while we were both on the phone. He was from India and spoke very little English. From the time we finally met one another, he didn't utter a word.

Excellent Service and Drivers

Used this service roundtrip from Heathrow to Bedford Hotel London 13-20 March 2023. Both drivers were absolutely fabulous. On time both upon arrival and before departure. I really enjoyed the conversations I had with both drivers - very friendly, knowledgeable and pleasant. I will use this service next time I come to London.

False Advertisement

***ALERT*** Please do not look at the pictures. This company do not offer Mercedes like the pictures they use. If your looking for luxury you will not and I repeat not get a luxury vehicle with this listing. Viator also do not think it’s false advertisement for a company to list an ad with picture of vehicles you will not be picked up in. I reached out to both the tour supports which I heard nothing back from and Viator support that didn’t think this is a issue. What I have experienced traveling to London is just book a Uber Executive for luxury vehicles, way cheaper than this. Less the disappointment and customer care.

Prompt and clean

The service was quick and the car was clean. Our driver was nice and got us to our hotel safely and quickly.

Great service!

Great service! Driver was on time, waiting for me with a sign. No need to start looking for a way to get to the city after a long flight. Great service, will definitely use this from now on.

Excellent

Good service, driver was on time waiting with a name sign at the terminal. will use again. thank you

Excellent

On time and very friendly, strongly recommend the company and this particular driver.- His name is Almor- Will use him anytime we come back to London

Enjoyed

Our Driver was wonderful! He was pleasant to ride with. I would use Viator again. When we come back to London.

Booking cancelled by...

Booking cancelled by company. We took a cab from Heathrow. Cheaper by 50 pounds . There was transit strike that apparently made for shortage of drivers.

Great Ride

Musharaf was on time even though we were delayed and was there waiting for us. He was very pleasant ~ I would use the service again.

Uber or get a cab

Third time using and never again. Overseas grad student coming for a year to a rental with 2 suitcases, etc. Booked it, got message was "outside the box", paid extra to drop her in the right spot. Driver never contacted her prior to pickup as stated he would , she had to call when arrived at LHR, he didn't answer the first call. She explained where she was and then gave her grief about the pickup location at airport because she told him she was by a food stand but she was not standing in the door of said food store but was right across where she could clearly see him when he finally appeared. Finally got her into car and on the way, she said he drove like an F1 driver to the point she started getting carsick so instead of hurling in his car she asked him to pull over and let her catch breath. He did after asking more than once, grumbling the whole time under his breath. When she was done he proceeded to do drive like a maniac again. He stopped 4 BLOCKS AWAY FROM HER DESTINATION and dumped her and her bags there saying he couldn't find the place....... So with 100# of luggage and some kind neighbors she made it to her rental-no thanks for the driver. I paid EXTRA to have her dropped "out of the box"(which was across the street from where she needed to go). He not only dropped her within their "box" he didn't take her to where I paid for her to go. Have stopped recommending this company for LHR transfers. Disgraceful customer service and driver. I RECOMMEND A CAB OR UBER TO GET FROM LHR TO LONDON

Driver Resisted Meeting Us in the Arrivals Area

Driver was scheduled to meet us at the arrivals area. Instead we received a call from the driver advising us to take the lift to the parking lot and look for him. I insisted that the driver meet us in the arrivals area as planned because I was unfamiliar with the airport and the multiple lifts near the arrivals area and the fact that many drivers for other passengers seemed to have found their way to the arrivals area.

Great service

We did not get our luggage and had to wait forever to verify it wasn't coming. Then we had to fill out the forms. The driver was in communication with us the whole time and waited until we were ready to go.

Sophisticated Chauffeurs

The driver was very professional and courteous. It would be impossible to find this quality anywhere else. Well presented, good communication, efficient transfer.

On time, secure driver

great driver, safe and on time. Would recommend. Also got a text message with the driver details before my trip which was great

Jet A Limo

We booked online from Australia and our driver was waiting for us at Heathrow. He was friendly, courteous and we had an enjoyable drive into town to our hotel. It was a lovely way to arrive in London after an arduous journey from Brisbane. The trip back to Heathrow at the end of our holiday was just as efficient and I wouldn't hesitate to recommend this company.

will certainly book again

Booked a last minute transfer in London. They came through even tough we requested a child seat at the very last minute. Thank you for sending me a discount code for future bookings, will certainly book again

Falta de identificacion

El cartel identificadores no existió. El chófer solo tenía el nombre en el celular, cosa que hacía muy difícil encontrarlo