Ten Lakes Tour from Oxenholme

Enchanting Lake District

Both Mike the narrator and Andy the driver were super excellent. The beautiful view points were made even more enchanting by the descriptions given by Mike and Andy. And Both were ever ready to answer all our questions. Many thanks to both.

Three very happy Sisters

Most wonderful memorable experience! Tim was our tour guide and driver he was a great chap very informative and great humour excellent driver. Stunning scenery that we would have missed out on had we not booked this trip and certainly would not have got to some of the places without Tim’s expertise. My Sisters and I were very happy with our tour and say thank you to Tim from us for showing us all the beautifulness 😊.

Fabulous

Fabulous 10 lakes tour. Lovely fell views. Kirkstone Pass was closed but enjoyed the route taken instead. Keswick was a great stop for lunch.

Fantastic tour, responsive company, highly recommended!

Mountain Goat was a phenomenal experience from the very first phone call with Becca, right to the last of the lakes on the bus with the wonderful Mark! Becca helped us find a place to stay, answered any question, the bed-and-breakfast she recommended (Jerichos) was fantastic, and the tour itself was not only spectacular in beauty and scenery, but Mark was so knowledgable and interesting and helpful and a superb driver in very challenging terrain. PS You’re going to stay in the area… Consider staying at Ambleside (where Mountain Goat also does pick ups)rather than Windermere — Windermere is a cute but very small town whereas Ambleside is hopping with interesting things. Very highly recommended!

Mark was amazing

Mark was so fun as a tour guide. He is very funny, knowledgeable, and overall awsome to be there. We had so much fun, and I can’t recommend him enough.

Wonderful tour of the Great Lakes!

The beautiful lakes and waterfalls. The tour guide Duncan’s interesting stories about the places we visited.

Beautiful day in the Lakes District

Tim was above and beyond expectations. Passionate to give the very best information and at the same time a "mother hen" looking after his charges. Exceptional, in a word. Mal and Gaye

Good

Wonderful views good guide Carol. Extensive covetage Good time to move around.Bus was comfortsble.It is strongly recommended if you have less time & want to cover lake district

Extremely enjoyable tour of a very special place.

Excellent tour made extremely enjoyable and informative by our superb driver and guide Duncan Brown. Ducans passion for the Lake District and history in general made our time with him very special. Bravo Duncan.

Poor Pick-Up Description left 73-yr-old stranded

My 73-year-old Canadian mother in law booked this tour online using the Get Your Guide website. She provided my UK mobile number as her contact number as she could not use her Canadian mobile while visiting us in the UK. She received and printed her voucher for the trip and on the voucher the pick-up point was clearly indicated (via a pin drop on Google Maps) to be on the ticket office side of Oxenholme train station (we live locally, are very familiar with the station and know that there are two entrances - this is why we double-checked the location included on the voucher). On the day of her tour, my husband dropped her off at the station at 08:30 for her 09:15 pick-up. At 09:30, I received a call at my place of work to say that the driver of the van had been waiting for over 20 minutes and could not find her - we quickly realised that he had been waiting on the other side of the train station. I told the tour representative where she was waiting and the driver walked through the train station (instead of driving over to the second entrance in a highly recognisable vehicle) to look for her, however because she was waiting at the top of the driveway into the station underneath the station sign, he didn't see her. He thus left without her, stranding her at the train station. My husband then had to leave his place of work to retrieve her and take her back to our house, losing an hour out of his morning at work. Because she was extremely distressed by the experience, both my husband and I felt that we had no choice but to take a half day off work to take her out and show her at least a few of the sights listed in the tour description. When speaking with the Mountain Goat representative on the day, I asked for a full refund as the fault for the missed pick-up lay completely with them. She told me that she couldn't authorise that, so I asked that someone from the company return my call on the following day to discuss this. No one ever called me back, and when I called them the next day, I was told to contact Get Your Guide to request the refund. I know that the more frequently used pick-up point for this tour company is their very highly-visible, well-signed Windermere base, but all it would have taken to make this a great day out for my Mother-in-Law is if the person responsible for the marketing of this trip had taken a bit of time to make sure that the description of the Oxenholme pick-up point was very clearly described in the email voucher sent out. I understand why the van was waiting where it was, but I am convinced that if the driver had driven it around to the other side instead of walking through the connecting tunnel, none of this would have occurred. This was a very disappointing experience overall, and I will not be recommending it to any other family members who travel over to visit with us.