Shuttle from Airlie beach to Proserpine airport

Great trip

Charlie was funny told great stories, great service, will definitely use this service again when I return. Thanks again!

Transfer ordered and...

Transfer ordered and notified pick up address from Hotel. My request remain unreplied, although reminded. Need to call to know the pick up Place. Thai hey i have to rate very poor Customer Support.

Not reliable

Unfortunately seeking a refund from Viator as this trip did not happen. I received no contact from the operator when booking to provide a time and pick up location for our shuttle to the airport and we had to make alternative arrangements.

Unreliable

Rang to confirm return pick up a couple of days before departure, and found their office staff very rude and abrupt. They sent a text late afternoon before our departure to say their bus had mechanical issues, and they couldn’t return us to the airport the following morning. Gave us a refund of $42 but cost us $100 to get to airport by taxi. After looking at past negative reviews, this seems to be a recurring thing.

Not up to standard

Don’t book with this company if you have a late flight as they will just call you the day of your flight and tell you that they won’t be servicing you due to “low numbers”.

7pm flight on a Sunday PPP to MCY, how to miss it and be left in the dust. Your booking is NOT confirmed.

When these people fail to pick you up at your reserved time and place, they will tell you that it was all your fault and that "you have a problem, I don't have a problem" then hang up on you. You'll be left wondering why 2 phone calls wasn't enough to confirm your pickup, and how the hell you're going to make it on time. USE AT OWN RISK. Incompetent and dishonest. Your booking is NOT confirmed until you have spoken to two people in the company, or is it three?

No one picked me up and got no information on my pick up

I wanted to book a shuttle from Airlie Beach to Proserpine airport but they did not send me any pickup details and did not respond. Still didn‘t get my money back. Do not recommend!!

The Best! Exemplary service, punctual, helpful and caring

We were a family of 10 (3 generations) returning from a wonderful week of sailing the Whitsunday islands. Firstly Airlie Beach Transfers and Tours were very easy to deal with, and secondly they were so obliging, allowing us to change our pick-up time at relatively short notice, so that we could enjoy a lunch together before going to the airport. For the transfer, we had booked two vehicles as our family had two slightly different flight times, but as the first group was loading gear into the van, one of the kids had a fall nearby, gashing open his cheek on the edge of a park bench! Our driver was very calm and patient as we first tried to call an ambulance, then get some ice and towel for the blood etc. Then the driver offered that she could take everyone in the one vehicle, (a 11 seater van as it turned out) dropping the family with the injured child at the hospital on the way (yes, he needed a few stitches) and still get the rest of us to our flight. On the way she contacted her husband at the airport office to ask him to go to the airline checkin desk to alert them about our emergency so that they could hold the baggage drop open for us (she gave our surnames so they'd be expecting us). Even after we were checked through at the airport, the driver came back to see if we needed any further assistance regarding the family left at the Proserpine hospital, advising that there might not be taxis available after the last flight. I can only say, what a wonderful help they were from start to finish and we were so grateful to have such a wonderful, kind and caring driver along with her backup team.

Wonderful, prompt and informative shuttle

Very prompt service pick up! Wonderful, informative commentary about the local area throughout the trip to the airport. Thank you! Would highly recommend!

Rude customer service

We had booked an 8:05 AM shuttle from Airlie beach to Prosperine airport and the meeting point was a bit confusing (it was pinned at a round about). I decided to contact the tour operator the night before to confirm the pick up location. I didn’t hear back until the next morning via text and the woman who was responded was incredibly rude. She told me that she didn’t have a booking for me (despite me sharing screenshots of our confirmation and booking reference). She seemed extremely aggravated and called. I couldn’t answer so I returned her call and she informed me that they didn’t have an 8:05 AM shuttle (though that is what we booked) and that we would have to take a 10 AM shuttle. I tried to ask a question and she cut me off. Once we hung up, I asked if she could send me a confirmation for the 10 AM shuttle and she said she still didn’t have a booking from viator. After a while I received a message via her from viator saying that my 10 AM shuttle was confirmed, but this created a lot of anxiety before our flight. However the driver was punctual, incredibly sweet and informative on the ride. The poor review is strictly based on the woman handling customer service from the number provided on viator. Also if they did not have an 8:05 AM shuttle, it should not have been an option on viator.

Suggest you try a different company

Our transfer from Airlie Beach to Proserpine airport was in a beaten up Maxi Taxi that had no suspension in the front end - it was full so I had to sit in the front while my wife had to squeeze into the back. This is not up to the standard shown in the advertisement - use someone else - this is pretty dodgy

Very good

Very excellent service! We recommanded it! We take the bus for thé round trip and we are very satisfied with thé service.

Great company

Fast, efficient and on time. Our driver was lovely, highly recommend this company for those requiring a lift to and from PPP :)

Friendly pickup

Prompt pickup, comfy trip, caught up on some local gossip😁😁😁😁😜 Will be using again next week and in the future!!!

Highly recommend

Friends and I went with the service for a Hens getaway and the owner was very friendly, organised and helpful and came up with suggestions to make the Bride to be more special upon arrival. The drivers were also very friendly, punctual and professional. Also we had a driver for a private shuttle tour and he was very knowledgeable about Airlie Beach, prfessional and very friendly. 100% would recommend this to anyone.

When we confirm the pick up time...

<p>When we confirm the pick up time, they told us that the bus will arrive the airport about 30 minutes and hence we believe there are plenty of time to stay in the airport for check-in and some breakfast. However, it took 1 hour and 15 minutes there because they have to pick up many people in different locations. We barely meet to boarding time finally! They should give us more correct information and pick us up earlier as they know that they have to pick up so many customers. I make us very stress! Disappointed.</p>

Easy to book. Friendly driver who was...

<p>Easy to book. Friendly driver who was on time. What more could anyone want?</p>