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Zero Cancellation Benefit on Flight Tickets - Make Payment Using HDFC Credit Card

What all do you get?

    • 'ZERO Cancellation' at no extra cost on domestic flight bookings using HDFC Bank Credit card
    • For Refundable tickets, the portion of ticket cost not refunded by the airlines provider/carrier will be entirely payable excluding convenience fees upto a maximum of Rs. 25,000/-
    • For Non-Refundable tickets, 50% of ticket cost will be payable excluding convenience fees upto a maximum of Rs. 25,000/-

How to claim for refund post cancellation?

    • Customer to intimate the cancellation refund request by writing on to the email address: TravelClaims@hdfcergo.com
    • For any query/FAQ claimant can call at the Toll – Free number  1800 – 209 – 2020
    • Customer can apply for a claim only after receiving the cancellation refund from the booking partner
    • The refund will be done within 7 working days after receiving the relevant claim documents and is eligible as per policy.

What do you need to know?

    • The offer is applicable on bookings done for Domestic flights only
    • The offer is valid for flight ticket bookings done from 1st February, 2019 to 28th February, 2019.
    • Maximum ticket claim value for each transaction will be restricted to Rs. 25,000
    • Maximum 2 transaction cancellations allowed per customer on bookings done during promo period across all travel portals put together
    • Coverage is applicable on connecting flights as well.
    • Cancellations will be allowed until 24 hours from scheduled departure time or September 30th’2019 whichever is latest
    • Reimbursement of ticket cost only, no convenience fees to be paid
    • The offer is applicable for bookings done only for personal or business travel for an individual and not for travel bookings for commercial purposes
    • In case of cancellations done on bookings done through platforms offering Accelerated Reward points, points pertaining to entire ticket value will be reversed
    • The offer is only applicable for Retail and Business Credit cards of HDFC Bank Limited.

What all document are needed for claiming refund?

    • Dully filled claim form.
    • Copy of Flight Tickets.
    • Proof of Flight Ticket booking confirmation through HDFC Bank Credit Card.
    • Proof of Flight Ticket Cancellation by Card Holder and carrier.
    • Confirmation mail from respective Air Service for cancellation of booking from claimant.
    • Confirmation mail from Insured person for receipt of refund by respective Air Service.

Terms & Conditions

    • *Terms & Conditions as per Cardholder's agreement are applicable
    • The offer is valid for flight ticket bookings done from 1st February to 28th February’2019
    • Corporate Cards and Commercial Cards are excluded from the promotion.
    • The feature is applicable only on Retail and Business Credit cards
    • The feature is not valid on Jet Cobrand credit cards
    • The feature is not valid on bookings done through Redemption of Reward points on HDFC Bank Credit card
    • Cancellations will be allowed until 24 hours from scheduled departure time or September 30th’2019 whichever is latest
    • The offer is applicable for bookings done only for personal or business travel for an individual and not for travel bookings for commercial purposes
    • In case of cancellations done on bookings done through platforms offering Accelerated Reward points, points pertaining to entire ticket value will be reversed
    • Card Holder/s whose account has been classified as delinquent before or during the currency of the Program, or when the gift is to be collected, will not be eligible for the benefits of the Program.
    • This offer is non-encashable, not extendable and non-negotiable.
    • Returned purchases, disputed or unauthorized/fraudulent transactions, EMI’s and Card Account Fees will not be considered for this offer.
    • This offer is valid for Indian residents and citizens only.
    • Nothing herein amounts to a commitment by HDFC Bank to conduct further, similar or other offers.
    • HDFC Bank Cardholders are not bound in any way to participate in this offer. Any participation is voluntary and the offer is being made purely on a “best effort” basis.
    • Above offers is by way of a special offer for select HDFC Bank Credit Card members only and nothing contained herein shall prejudice or affect the terms and conditions of the Card member agreement. The terms of the above offers shall be in addition to and not in derogation of the terms contained in the Card member Agreement.
    • HDFC Bank reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add / alter / modify / change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
    • No two programs can be combined or benefits of two programs be combined at any point in time,
    • All disputes, if any, arising out of or in connection with or as a result of above offers or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Chennai only, irrespective of whether courts / tribunals in other areas have concurrent or similar jurisdiction.
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