Terms & Conditions

Service

Service Overview

The Passenger’s payment of the Service Agreement Fee constitutes full acceptance of the terms outlined in this Service Agreement.

Blue Ribbon Bags provides a baggage retrieval service for checked baggage that either fails to be loaded onto the Passenger’s flight or is misdirected to a destination different from the flight’s final destination, as reported by the airline.

Service Period

The service is valid for 96 hours from the time the Passenger’s flight lands, in cases where the baggage does not arrive as scheduled. This period is calculated based on the airline’s report.

Baggage Retrieval Service

As part of its Baggage Retrieval Service, Blue Ribbon Bags actively coordinates with the Passenger, the airline, and relevant authorities to locate and expedite the return of mishandled baggage within 96 hours of the aircraft’s actual arrival time at the Passenger’s final destination.

Important Requirements

1. All information provided must be accurate and truthful. Any inaccurate details, such as incorrect passenger names, airline selection errors, or incorrect airline confirmation numbers, will result in the Service Agreement being voided.
2. Blue Ribbon Bags reserves the right to decline any purchase request and may cancel any Service Agreement at its discretion (including issuing a refund of the Service Agreement Fee to the Passenger).
3. Passengers must submit a copy of the airline’s lost baggage claim report to Blue Ribbon Bags within 24 hours of the flight’s landing to qualify for services or the Satisfaction Guaranteed Payment.
4. Documentation must be submitted via email to mbr@blueribbonbags.com with the Service Agreement number included in the email subject line.
5. Supporting documentation submitted through any other means will not be considered valid.
6. Baggage will be considered returned to the Passenger once the airline’s lost baggage system records its arrival at the designated airport linked to the Passenger’s lost baggage claim.
7. The Passenger must file a Mishandled Baggage Report with Blue Ribbon Bags online at: https://www.blueribbonbags.com/MbrFilingPassenger

Service Coverage and Limitations

Domestic Flights

• Service Fee: INR 95 (inclusive of taxes)
• Compensation: INR 19,000 per Passenger per checked-in baggage
• Maximum Coverage: Up to two checked-in bags

International Flights

• Service Fee: INR 330 (inclusive of taxes)
• Compensation: INR 66,000 per Passenger per checked-in baggage
• Maximum Coverage: Up to two checked-in bags

Additional Terms

1. The service must be purchased before the initial departure of the flight.
2. The service cannot be purchased mid-journey between connecting flights.
3. The service must cover all flights within the Passenger’s itinerary.
4. The Service Agreement is non-refundable and non-transferable.
5. This service does not cover:
   • Baggage returned within the 96-hour Service Period, regardless of its condition.
   • Theft or damage to baggage or its contents.
   • Baggage without airline-issued tag numbers.