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spicejet

Updated 12 Oct 2021

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Updated on 12 August 2021

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Updated on 14 June 2021

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Updated on 15 April 2021

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Updated on 18 March 2021

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Updated on 04 March 2021

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Updated on 25 Feb 2021

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Updated on 24 Dec 2020


Port Blair Restriction



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.

Karnataka Guidline



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Updated on 23 November 2020


spicejet

spicejet





Updated on 20 November 2020

Guidelines for travel partners,


spicejet





Updated on 23 October 2020

Hi All,

Effective October 23, 2020, a Facilitation Fee of INR 100 will be charged from customers approaching check-in counters at the airport without doing web check-in and seeking assistance for physical check-in.

The fee is applicable on domestic flights only.

Exemption:

The fee will not be charged from passengers falling under below criteria:

Unaccompanied minors (UNMR)

Passenger with medical assistance (MEDA)

Stretcher Passenger (STCR)

Armed forces Personnel

Senior Citizen (age 58years and above as on date of travel).

Fee Code: BPRN

Fee Applicability: INR 100 per passenger per flight (Fee will be charged only once per passenger in case of Via/OND flights)






Updated on 28 September 2020

Guidelines for travel partners,


spicejet





Updated on 09 July 2020

Guidelines for travel partners,


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Updated on 16 June 2020

spicejet





Updated on 9 June 2020

spicejet





Updated on 2 June 2020

spicejet





Updated on 29 May 2020

spicejet
spicejet





Updated on 27 May 2020

Dear All,

Greetings from Spicejet!



Spicejet


Updated on 26 May 2020

Dear All,

Greetings from Spicejet!



Spicejet


Updated on 26 May 2020

Dear All,

Greetings from Spicejet!



Spicejet


Updated on 25 May 2020

Dear All,

Greetings from Spicejet!



Spicejet




Updated on 23 May 2020

Dear All,

Greetings from Spicejet!



Spicejet




Updated on 24 march 2020

Dear All,

Greetings from Spicejet!



spicejet

GOFIRST
Updated on 12 October 2021

GOFIRST Airlines

Updated on 17 August 2021

GOFIRST Airlines

Updated on 17 July 2021

GOFIRST Airlines

Updated on 12 June 2021

GOFIRST Airlines

Updated on 21 May 2021

GOFIRST Airlines




Updated on 07 May 2021

Goair



Updated on 06 May 2021

Goair
Goair




Updated on 27 April 2021


Zero Rescheduling Fee



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Updated on 20 April 2021

Goair
Goair





Updated on 16 April 2021

Goair




Updated on 02 April 2021

Goair
Goair



Updated on 02 April 2021

Goair




Updated on 18 Mar 2021

Goair
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Updated on 26 Feb 2021

Goair




Updated on 28 January 2021

Goair





Updated on 25 January 2021

Goair





Updated on 29 December 2020

Goair





Updated on 25 December 2020

Goair





Updated on 24 November 2020

Goair





Updated on 20 November 2020

goair



Updated on 21 October 2020

goair



Updated on 16 October 2020

goair



Updated on 30 june 2020

goair



Updated on 10 june 2020

goair



Updated on 10 june 2020

goair



Updated on 29 May 2020

goair



Updated on 28 May 2020

goair



Updated on 21 May 2020

Dear Travel Partner,

Greetings from Go Air!


With regards to the guidelines from DGCA, please note that GoAir will not be serving meals on board till 30th June’20. This is applicable for all corporate bookings also.


For any assistance please write to navitaireapisupport@goair.in or get in touch with your sales representative.





Updated on 17 March 2020

goair
Indigo

Updated on 10 Oct 2021

Indigo




Updated on 17 Sept 2021

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Updated on 25 August 2021

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Updated on 16 July 2021

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Updated on 22 June 2021

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Updated on 11 June 2021

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Updated on 03 June 2021

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Updated on 20 May 2021

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Updated on 08 May 2021

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Updated on 07 May 2021

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Updated on 16 April 2021

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Updated on 07 April 2021

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Updated on 26 Feb 2021

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Updated on 10 Feb 2021

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Srilankan Airlines
Updated on 23 Sept 2021


Sri Lankan Airlines Enhances Connectivity To Sri Lanka From Key Indian Cities


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Sri Lanka New Guidelines For Traveler


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Updated on 21 August 2021

Srilankan Airlines
Air Canada
Updated on 21 Sept 2021

Important Information for the passengers traveling from IGI (DEL) Airport to Canada:


  • Only COVID-19 tests (i.e. RT-PCR test or a rapid PCR test) are accepted for the entry.
  • No other test from any other clinic apart from COVID-19 Testing Centre & Lounge across from Terminal 3 at Indira Gandhi International Airport in Delhi will be considered.
  • The test must be taken 18 hours before departure.
  • Passengers must book their RT-PCR test before travel.
  • For further assistance, our airport check-in counters will be open 6 hours prior to departure.
  • All travelers must be double vaccinated.
  • Only the following vaccines are recognized by Canada: Johnson / Moderna / Pfizer/Covishield. All documents must be uploaded prior to departure on https://www.arrivecan-online.com/



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Updated on 23 April 2021

Air Canada latest update covid19 23apr21



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Updated on 20 Mar 2021

Air Canada Visit our COVID19 hub Update 18Mar21



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Updated on 18 Mar 2021




Updated on 11 March 2021

New entry and quarantine requirements in Canada Updates 10Mar21


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Updated on 13 Feb 2021

Air Canada Flash Newsletter updates 13feb21


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Updated on 05 January 2021

New COVID-19 test requirement for entry into Canada


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Updated on 04 January 2021

Pre-departure COVID-19 testing and negative results to be required for all air traveler's coming to Canada


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Updated on 14 October 2020

Air Canada October & Nov Flight Schedule


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Updated on 05 October 2020

SHARING THE NEWS RELEASE PUT OUT BY IMMIGRATION, REFUGEES AND CITIZENSHIP CANADA (IRCC)


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Updated on 16 September 2020

Dear Partners,
Greetings from Air Canada !!
In continuation of Sep-2020 flights, we are pleased to announce our Oct-2020 schedule with more flights to YVR as approved by the DGCA.
Please refer to our flight schedule table below.

YYZ-DEL-YYZ - SEP till 24 -OCT – 2020
Flight No. Sector Dep Arr Days Weekly
AC042 YYZ-DEL 20:55 20:20 +1 Tue/Thu/Sat/Sun 4
AC043 DEL-YYZ 00:30 05:30 Mon/Tue/Thu/Sat
Please Note - AC043 is the first flight which arrives in YYZ
YVR-DEL-YVR – SEP – 2020
Flight No. Sector Dep Arr Days Weekly
AC044 YVR-DEL 13:45 16:20 +1 Fri 1
AC045 DEL-YVR 09:40 11:15 Fri
YVR-DEL-YVR till 25 - OCT – 2020
Flight No. Sector Dep Arr Days Weekly
AC044 YVR-DEL 13:45 16:20 +1 Mon/Wed/Fri 1
AC045 DEL-YVR 09:40 11:15 Wed/Fri/ Sun
Connectivity Beyond: Passengers travelling beyond YYZ/YVR (Addon Sector) can have an advantage to avail a through-fare at minimal price along with through baggage till their destination.
Who Can Travel: Air Canada accepts all type of passengers provided they have valid documents and are exempted to enter Canada, A traveller may be denied entry into Canada if they are not exempted from the Travel restrictions or if they do not meet the requirements under the Immigration and Refugees Protection Act.
(Note: Air Canada will not be liable if the passenger is denied boarding due to incomplete documents or If the passenger doesn’t meet the eligibility criteria to travel)
Please refer to the IRCC link below which can be shared with your passenger also for their understanding.
https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/travel-restrictions-exemptions.html

Updated on 25 August 2020

Who Can Travel?

  • Canadian citizens and Permanent Residents can travel
  • Students can travel with the following restrictions:
    - New students for the fall semester are not currently covered under the exemptions to Canada’s travel restrictions. Only returning students or those approved on or before March 18 may travel if they meet the requirements below. Most post-secondary schools in Canada will be offering on-line learning for the fall semester where physical presence on campus will not be required and therefore travel to Canada is not required at this time.
    - The Canadian High Commission does not provide letters of authorization. You will need to satisfy the airline that your travel to Canada as a student is essential and non-discretionary. If your learning institution is indicating it is essential for you to be in Canada due to having in-person classes, or you don’t have sufficient access to wifi etc. The school should provide a detailed letter explaining why you need to be in Canada. You will need to provide this letter to the airline.
  • Temporary Student-essential (non-discretionary) can travel:
    - If you are a student, you’re exempt from the travel restrictions and do not require an additional permission letter if you have:
    - A valid study permit and are returning to Canada, or
    - A valid study permit or a port of entry letter of introduction that shows that you were approved for a study permit before or on March 18, 2020 where your institution is offering courses and your presence in Canada is necessary.
    - We strongly recommend entering Canada no earlier than 3 weeks prior to your studies commencing. If you seek to enter Canada earlier this would not normally be considered essential travel and you may be denied boarding or entry into Canada. 
  • Work Permit holders can travel with the following restrictions:
    - The Canadian High Commission does not provide letters of authorization. If you are a temporary foreign worker, you must have a valid work permit.
    - Your travel is essential (non-discretionary) if you’re in either of these situations: 
    - You’re a worker who
    - has a letter of introduction for a work permit (open or employer-specific), and
    - has a valid job offer, and
    - can work once you’ve completed your 14-day quarantine in Canada (unless you’re exempt)
  • Indian passport holders on visitor visas can travel with the following restrictions:
    - There are 2 categories of visitors who may be permitted to enter Canada for family reunification purposes.
    - Family Reunification - Foreign national traveling to join a Canadian citizen or permanent resident in Canada (No authorization letter required)
    - Immediate family members of a Canadian citizen or a permanent resident of Canada will be deemed to be travelling for a non-discretionary or non–optional purpose if the travel is for 15 days or more and they are travelling with or to be with their Canadian Citizen or permanent resident family member. Please find information in the following link to assist you regarding if you are exempt from the travel restrictions: Travel Restriction Measures
    - If you are exempt from the travel restrictions, you may travel to Canada. Travellers are expected to self-identify to airlines at the point of boarding that they are exempt under this provision by presenting documentation to establish their family member’s Canadian citizenship or permanent resident status and their relationship to that family member. Please use the aforementioned link for a list of recommended documents to present to the airline. IRCC is not providing authorization letter for cases that meet the above criteria.
  • Family Reunification - Foreign national traveling to join a temporary resident in Canada (Authorization Letter Required)
  • Foreign nationals who have an immediate family member already residing in Canada as a worker, visitor, student or protected person are exempt from the travel restrictions if the purpose of their travel is non-discretionary/essential. The objective of this exemption is to facilitate reuniting immediate family members who have been separated as a result of these travel restrictions.

What Else Do You Need to Know?

  • Air Canada airways will operate direct flight thrice a week for Toronto-Delhi-Toronto till 30th Aug, 2020. The days are Tuesday, Friday, and Sunday.
  • The final determination to allow a traveller to board an aircraft is made by the airline, often in consultation with the Canada Border Services Agency. 
  • Everyone is subject to examination when entering Canada and a traveller may be deny entry if they are not exempt from the travel restrictions or if they do not meet requirements under the Immigration and Refugee Protection Act.
  • For more details and updates please visit: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/travel-restrictions-exemptions.html


Updated on 23 march 2020

Dear Trade Partner,

The Government of Canada is providing an update on travel restrictions put in place to Stem the spread of COVID-19. Exemptions to the air travel restrictions will apply to foreign nationals who have already committed to working, studying or making Canada their home, and travel by these

individuals will be considered essential travel for land border restrictions.

The exemptions include

  • seasonal agricultural workers, fish/seafood workers, caregivers and all other temporary foreign workers
  • international students who held a valid study permit, or had been approved for a study permit, when the travel restrictions took effect on March 18, 2020
  • Permanent resident applicants who had been approved for permanent residence before the travel restrictions were announced on March 16, 2020, but who had not yet travelled to Canada.

For more information on above please refer to CHC page https://www.canada.ca/en/immigration-refugees-citizenship/news/2020/03/canada-provides-update-on-exemptions-to-travel-restrictions-to-protect-canadians-and-support-the-economy.html


Air Canada is operating the scheduled flight to YYZ and YVR from DEL:

· Flights are available on GDS

· Passenger must be Canadian or permanent residents or as per the exemptions mentioned above as only they can enter Canada at this time.


AC43

· Departure DEL 00:45 March 23

· Arrival YYZ 06:25 March 23


AC45

· Departure DEL 04:45 March 23

· Arrival YVR 06:50 March 23


For any reissuance kindly refer to the Goodwill policy available n www.aircanada.com/agents Online DRS or Flash sent on 16th March regarding date change policy.



Updated on 19 march 2020

Updated Schedule Change Policy and GDS Instructions for Future Credit

Air Canada has revised its Schedule Change policy, effective immediately, for schedule changes processed as of March 19, 2020.

This is what it means for affected customers:

  • Refunds are not permitted, as per the updated Schedule Change policy.
  • Customers are eligible to retain the value of their ticket as a future credit, regardless of fare brand, valid for all travel to be completed within 24 months.
    • Exceptionally, select countries have consumer regulations which Air Canada is required to abide by to offer a full refund. The list of countries is detailed below:


Flight Origin

Refund of unused coupons

Deadline to request refund after Schedule Change

From Algeria

Yes + return to origin

8 days

From Argentina

Yes

30 days

From Brazil

Yes + return to origin

N/A

From Chile

Yes

N/A

From Colombia

Yes

N/A

From India

Yes

N/A

To/from Israel

Yes

21 days


  • Any ancillary products settled in the EMD are still refundable.

As a reminder:

  • Affected customers whose flights are cancelled are still eligible for a full or partial refund if permitted by the fare rules.

The updated Schedule Change policy and GDS instructions on how to extend the ticket validity to use for future credit when affected by a Schedule Change, are outlined in the updated document.

Given the evolving situation, please be aware that these documents are subject to change. We recommend that you refer to aircanada.com/agents for the latest version.

We recognize these are difficult times and we thank you for your continued support.


Updated on 19 march 2020

Dear All

Please share the below with you team and B2b agents.

Updated Schedule Change Policy and GDS Instructions for Future Credit

Air Canada has revised its Schedule Change policy, effective immediately, for schedule changes processed as of March 19, 2020.

This is what it means for affected customers:

Refunds are not permitted, as per the updated Schedule Change policy. Customers are eligible to retain the value of their ticket as a future credit, regardless of fare brand, valid for all travel to be completed within 24 months.
Exceptionally, select countries have consumer regulations which Air Canada is required to abide by to offer a full refund. The list of countries is detailed below:

Flight Origin

Refund of unused coupons

Deadline to request refund after Schedule Change

From Algeria

Yes + return to origin

8 days

From Argentina

Yes

30 days

From Brazil

Yes + return to origin

N/A

From Chile

Yes

N/A

From Colombia

Yes

N/A

From India

Yes

N/A

To/from Israel

Yes

21 days

Any ancillary products settled in the EMD are still refundable.

As a reminder:
Affected customers whose flights are cancelled are still eligible for a full or partial refund if permitted by the fare rules.
The updated Schedule Change policy and GDS instructions on how to extend the ticket validity to use for future credit when affected by a Schedule Change, are outlined in the updated document.
Given the evolving situation, please be aware that these documents are subject to change. We recommend that you refer to aircanada.com/agents for the latest version.
We recognize these are difficult times and we thank you for your continued support.




Updated on 19 march 2020

On-board Service
For the well-being of your clients and our employees, as of March 19, we will temporarily adjust our on-board service as a health and safety measure in response to COVID-19. The following will be gradually implemented:
Flights operating in Canada, or to/from the U.S.*, Caribbean and Central America
  • For all cabins, we will provide individual water bottles instead of our bar service offering and pillows and blankets will no longer be available.
  • Complimentary headsets will be provided to customers on flights equipped with in-flight entertainment.
  • In Premium Economy and Economy Class, we will suspend food service including our Bistro offerings.
  • In light of these changes, customers may wish to take this into consideration prior to arriving at the airport as many concessions and restaurants at the airport may also be closed.
  • In our Business Class, we will provide a pre-packaged meal or snack on all flights longer than two hours. Unfortunately we will not be able to accommodate any special meal requests.
  • For Air Canada Rouge, iPads will no longer be offered.

*Exception: On flights between Toronto-Pearson (YYZ) and Honolulu (HNL), a complimentary pre-packaged meal will be provided in all cabins.
Flights between Canada and Europe, Asia, Australia and South America
  • Starting at a yet to be determined date, all food service will be transitioned to pre-packaged in all cabins, while bar service will be limited to water only.
  • As of March 19, pillows and blankets will no longer be available in Premium Economy and Economy Class; only blankets will be offered in Signature Class.
  • For Air Canada Rouge, iPads will no longer be offered.

We recognize these service changes may impact your on-board experience. Thank you for your understanding and patience as we adapt to this evolving situation.
For more information, please continue to visit our dedicated webpage.



Updated on 16 march 2020

SCHEDULE CHANGE GUIDELINES FOR TRAVEL AGENTSA schedule change (SKCH) is a flight cancellation, time change, flight number change, routing/airport change or operating carrier change which occurs more than 48 hours prior to the original scheduled departure time. These guidelines have been established to address the re-protection of your clients affected by such schedule changes.

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 Gulf Air


Updated on 6th September 2021


Dear Trade and Travel Partners of India,
We are pleased to announce flight departure between Bahrain and India for the month of August 2021. The flights are open for sale on CRS/GDS and www.gulfair.com.



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Air India


Updated on 2nd September 2021


Special Charges for Carriage of Extra Baggage Piece on Domestic Flight to Connect International Flight Operated by OAL.



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Updated on 30 july 2021


ONE FREE CHANGE ON DOMESTIC TICKETS- W.I.E TILL 31 MAY 2021



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Updated on 19 April 2021


ONE FREE CHANGE ON DOMESTIC TICKETS- W.I.E TILL 31 MAY 2021



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Updated on 15 April 2021


Circular NO 005A - One free date change on Domestic tickets W.I.E - 30 APR 2021(With Clarification)



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Updated on 13 April 2021


ONE FREE CHANGE ON DOMESTIC TICKETS- W.I.E TILL 30 APRIL 2021



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Updated on 13 Feb 2021

Waiver 37 IND UK 14Feb to 28Feb21



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Updated on 29 January 2021

Communication NO 156 - Waiver NO 05 India - Japan



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Updated on 12 January 2021

Air India introduces new Non-stop flight from Hyderabad to Chicago from January 15 2021



Vistara Airlines





Updated on 12 January 2021

Air India introduces new Non-stop flight from Bengaluru to San Francisco from January 11 2021



Vistara Airlines





Updated on 12 January 2021


Communication Number 147 - Waiver for Air Passengers undergoing QUARANTINE



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Updated on 12 January 2021


Communication Number 149 - Revision in FBA W.I.E



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Updated on 05 January 2021


Communication Number 143A - Waiver for Cancellation of Flights Between India & United Kingdom extended



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Updated on 30 December 2020


Communication NO 142 - Waiver NO 38 India - Japan



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Air India
Updated on 15 December 2020


Communication Number 132 - PRE PAID BAGGAGE ON INTERNATIONAL AIR BUBBLE FLIGHTS



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Updated on 11 December 2020


MAHARAJA SCHOLARS’ SCHEME CIRCULAR 55 (11DEC20)



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Updated on 03 Dec 2020


Communication Number 124 - Revision of FBA for USA & Canada eff 01 DEC 2020.



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Updated on 02 Dec 2020


Dear Travel partners,

Refer TM with regard to Waiver NO RMMA/DEL/36/2020
Waiver due farmers agitation, It stands extended due to continuing
agitation affecting movement of passenger, the subject waiver is extended for 27th November 2020, rest terms and conditions will remain same as earlier.

Waiver code: RMMA/DEL/36/2020

Revised validity: For 26th & 27th November 2020.
Valid for passengers having confirmed tickets on flight departures out of Delhi Airport only.

Stay Safe, Stay Healthy.



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Updated on 01 Dec 2020


Communication Number 114 - Revised Ticketing modalities for non-VBM air bubble international flights










Japan Airlines

Updated on 25 Aug 2021

NOTICE TO PASSENGERS WHOSE TRANSIT IN JAPAN NOT PERMITTED DUE TO QUARANTINE REASONS



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Updated on 25 Feb 2021

BLR EXCESS BAGGAGE CAMPAIGN NOTICE UPDATES 24feb21



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Updated on 19 Feb 2021

JL SHARES ITS FLIGHTS SCHEDULE FROM 16TH APRIL TO 31ST MAY21



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Updated on 30 January 2021

Notification to depart Japan after new coronavirus infection updates 29jan21



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Updated on 08 January 2021

REVISED-JL FREE EXCESS BAGGAGE CAMPAIGN Mailer-converted



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Updated on 30 December 2020

Application for Visa for foreign nationals eligible for Phased Measures toward Resuming Cross-Border Travel



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Updated on 30 December 2020

Notification to depart Japan after new coronavirus infection



Garuda Indonesia
Updated on 23 Aug 2021

Garuda Indonesia





Updated on 15 Feb 2021

Advance Purchase fares to Jakarta on Garuda Indonesia updates 15feb21



Garuda Indonesia





Updated on 28 January 2021

Garuda Indonesia International Flight Schedule February 2021



Garuda Indonesia





Updated on 28 January 2021

Garuda Indonesia Q T V class fares for Indonesia and Australia



Garuda Indonesia





Updated on 27 January 2021

Garuda Indonesia Waiver Policy Revision Update 24 December 2020



Garuda Indonesia





Vistara

Updated on 8 August 2021

London

For Vistara operated flights to London from India, please note the following guidelines as on date:

Passengers are requested to check this link for all travel related information.
  • India will move to amber list from 8-August-2021.
  • Travelers from India who do not have a travel history that are red listed during the 10 days prior to their arrival are allowed to enter the United Kingdom.
Applicable for:

  • Stranded UK nationals/residents, foreign nationals transiting through UK or spouses of these persons, whether accompanying or otherwise.
  • Seamen holding Indian passports would be allowed subject to clearance from the Ministry of Shipping.
  • Any Indian national holding any type of valid UK visa and destined for UK only.
  • For more details, please click here.

Before you travel to UK you must:

  • Travelers must have a valid negative COVID-19 (NAAT: PCR or LAMP, or antigen) test result in English, French, or Spanish. The test must be taken a maximum of 3 days before departure of the last direct flight to the United Kingdom. This requirement applies to all travelers taking a COVID-19 test. Exemption COVID-19 test does not apply to passengers younger than 11 years old.
  • Selected countries are on the United Kingdom’s amber list. Travelers must book and pay for a COVID-19 testing package prior to travel.
  • Travelers aged 5 and older must take 2 COVID-19 tests after their arrival in England on or before Day 2 and on or after Day 8 of quarantine.
  • Travelers arriving in England can also select the option to Test to Release on their passenger locator form.
  • Choosing this option allows them to leave the quarantine earlier upon receiving negative results from a COVID-19 test taken no earlier than the 5th day after arrival. They are still required to take the tests on Day 2 and 8.
  • Travelers including residents are required to complete a public health passenger locator form online before departure to the UK. The form must be submitted a maximum of 48 hours before arrival in the UK. Travelers must show either a printed copy or an online copy of the form on their phone at the UK border
  • .

On arrival in the UK, you must:

  • Quarantine at home or in the place you are staying for 10 days.
  • Take a COVID-19 test on or before Day 2 and on or after Day 8.
  • Read about quarantine and taking COVID-19 tests after arrival in England.
  • Travelers are recommended to wear masks on public transportation.

Click here to read the government issued advisory

Passengers can book their RT-PCR tests at an exclusive discounted price by using the code "VISTARA43" for their arrival/departure into/from the UK. On clicking this link, passengers will be redirected to a third-party website https://covid.randoxhealth.com/home (“Website”) for booking their RT-PCR tests. The access/use of the Website will be subject to and any information you will provide will be governed by the terms and conditions of the Website (including relating to data privacy, etc.). TATA SIA Airlines Limited cannot control or be held responsible for the access/use of the Website, any services provided through the Website or any content available on the Website


Please note: All departures and arrivals to and from India will be at Terminal 3 of Heathrow Airport.


Updated on 2 August 2021

Doha

Qatar has classified countries into Green, Yellow and Red based on the level of risk. For more details, click here.

Please be informed that it has been decided to implement the following updates effective Monday, 2-August-2021 at 12 noon local time on all passengers arriving in the State of Qatar:

With regard to travellers coming from the six South East Asian countries (Bangladesh, India, Nepal, Pakistan, Philippines, Sri Lanka):

  • Qataris Citizens and residents who have been vaccinated or recovered in the State of Qatar will be subject to hotel quarantine for a period of two days, with a PCR test done on the second day, and they will be released on the same day if the result is negative.
  • Passengers (Family visitors, work, tourism) who have been vaccinated outside the State of Qatar with a vaccine recognized by the Ministry of Public Health, or those who have recovered outside the State of Qatar will be subject to quarantine at the hotel for a period of 10 days.
  • Citizens and residents who are not immunized will be subject to hotel quarantine for a period of 10 days.
  • For unprotected tourists/visitors: Entry is not permitted.
  • Online Registration through the Ehteraz website is mandatory to all travelers coming to the state of Qatar (except for Qatar citizens and residents till further notice). Passengers should upload the required official documents at least 12 hours before their travel. They will be issued a Travel Authorization, which is required to present at the time of Check in.
  • Unvaccinated citizens and residents wishing to travel abroad to one of the countries not included in the COVID-19 Green List must book a hotel quarantine package from the listed hotels on the " Discover Qatar" website  ( https://www.discoverqatar.qa/welcome-home/ )  before traveling. 
  • The validity of the vaccine to grant quarantine exemption is 12 months, starting 14 days after the second dose. This immunity period could be extended based on new and emerging data.
  • Passengers fully vaccinated as per the approved/conditionally approved vaccines by the Ministry of Public Health, please click here. Vaccines will be subject to an antibody test on arrival. If the result is positive with antibodies, passengers will be exempted from quarantine; otherwise, the passenger must quarantine based on the country of departure and perform COVID-19 PCR tests upon arrival.
  • Passengers must present an official vaccination certificate that includes the following information:
  • Name of the recipient as mentioned in their passport.
  • Vaccination date clearly written as 1st and/or 2nd dose.
  • Type/Name of vaccine.
  • Vaccine Lot Number (if available)
  • Official logo or stamp of the vaccination authority

 

Recovered individuals:

  • Citizens and residents recovered from a previous infection within the last 12 months are exempted from quarantine upon return from their travel abroad if they were asymptomatic and their PCR test result was negative.
  • This rule applies to individuals diagnosed in Qatar. Those who were diagnosed in any GCC member states and received at least 1 dose of the MOPH-Qatar recognized vaccine are exempted from quarantine provided they submit a certificate detailing the previous infection and recovery issued by their local GCC state health authority.
  • It is the responsibility of individuals to ensure that they are updated with any changes in the Entry and Return policy of the State of Qatar through the official sources and the sites mentioned above before planning their trip.

 

Group A: Qatari Citizens, Residents and GCC Citizens

Before Traveling to Qatar:

  • One negative PCR test carried out maximum 72 hours before time of arrival is required; It must be done in a medical center approved by the local health authority of the issuing country to perform COVID-19 PCR tests.
  • Register through the Ehteraz website (www.ehteraz.gov.qa) at least 12 hours before travel and upload the required official documents.

 

Unvaccinated passengers, passengers vaccinated with vaccines not recognized in the State of Qatar, and those who fall short of the 14 days vaccine administration period since the second dose:

  • You will be subject to quarantine for a period depending on the country classification you travel from. You will need to book a hotel package through Discover Qatar if you are coming from Yellow (7 days) or Red countries (10 days).
  • Minors between (0-11) years traveling with their fully vaccinated parents are exempted from quarantine if traveling from countries on the Green List.
  • Unvaccinated Minors between (12-17) years traveling with their fully vaccinated parents shall be subject to home quarantine for 5 days if traveling from countries on the Green List.
  • Unvaccinated Minors between (0-17) years traveling with their fully vaccinated parents shall be subject to home quarantine for 7 days if traveling from countries on the Yellow List and shall be subject to home quarantine for 10 days if traveling from countries on the Red List.
  • For unvaccinated passengers belonging to group A and had trips to multiple countries in the last 10 days: to benefit for the quarantine privileges of the lower-tier country classification, they must stay in the said lower-tier country COVID-19 classification for a minimum period of 10 days.
  • Unvaccinated passengers belonging to group A and returning from a medical treatment abroad must submit a clearance certificate (via pre-entry registration on www.ehteraz.gov.qa) from the Medical Treatment Abroad Committee.
  • Patients and their 1 fully vaccinated escort coming from green and yellow countries shall be on home quarantine depending on the required quarantine period (i.e. Green – 5 days; Yellow – 7 days); while patients coming from Red country will be subject to 10 days hotel quarantine, they will be accompanied by their escort even if the latter is vaccinated.
  • Unvaccinated lactating mothers, pregnant women, and those 75 years old and above will undergo the same testing and quarantine policy as the rest of the unvaccinated individuals.

 

Testing and Quarantine Policy on Arrival in Qatar:

  • Passengers with symptoms will be tested as necessary as judged by the medical team at the ports.

 

Passengers who are unvaccinated, inoculated with vaccines not recognized in the State of Qatar, or who fall short of the 14 days vaccine administration period since the second dose will undergo:

  • Coming from Green countries: 5 days home quarantine and a repeat PCR test in PHCC on Day 4. They will be discharged on Day 5 if the test is negative.
  • Coming from Yellow countries: 7 days hotel quarantine and a repeat PCR test (on passenger’s expense) in the hotel on Day 6, you will be discharged on Day 7 if the test is negative.
  • Coming from Red countries: 10 days hotel quarantine and a repeat PCR on arrival in the hotel, and on Day 9 (at passenger's expense), you will be discharged on Day 10 if the test is negative.
  • Vaccinated travelers coming from Red countries will undergo a repeat PCR test (on passenger’s expense) on arrival in HIA/land border. If the test is positive, passengers must adhere to the isolation protocol.
  • GCC citizens who do not hold a Qatari ID card shall be subject to a hotel quarantine for a period of 5 five days if traveling from countries on the Green List.

 

Group B: Family Visitors, Business, Leisure, including GCC residents (12 years old and above): 

  • Entry is restricted to vaccinated, and/or recovered individuals as defined here.

 

Fully vaccinated individuals:

  • Exempted from quarantine if you are fully vaccinated with an MOPH recognized vaccine and at least 14 days have passed after receiving the second dose of a two-dose series vaccine or from the single dose in case of single-dose regime vaccine.
  • Minors between (0-11) years old accompanied by their fully vaccinated parents are exempted from the quarantine if traveling from countries on the Green List.
  • Minors between (0-11) years old accompanied by their fully vaccinated parents shall be subject to hotel quarantine for 7 days if traveling from countries on the Yellow List.
  • No exception for Minors traveling from countries on the Red List.
  • It is mandatory for passengers to install and activate the Ehteraz app on their mobile phone using locally authorized SIM cards that can be obtained from one of the local providers (Ooredoo or Vodafone).
  • For more information regarding self-quarantine, hotel quarantine, Low Risk countries etc. you can refer to the Ministry of Public Health website.

 

When Transiting Doha , please note the below requirement:

  • Any Indian national or national of Nepal or Bhutan destined to any country in South America or Africa only and holding a valid visa of the destination country.
  • All passengers transiting through Qatar must have the mandatory pre-travel PCR test certificate valid for 72 hours of arrival to Qatar, and in case they require another PCR test for their onward destination, they can do so at Hamad International Airport.

 

 When travelling to Doha, please note the below requirement: 

“OK To Board” message is not required for the following categories of passengers for travel to Doha:

  • Passengers holding valid resident permit or passport stamped with Resident Visa.
  • Passengers eligible for “Visa on Arrival” irrespective of nationality.
  • Passengers travelling with a print-out of Business and Tourist e-Visa.

 

“Ok To Board” message is mandatory for the below categories:

  • All passengers holding ECR (Immigration Check Required) passport.
  • All passengers travelling with a print-out of labour and work e-visa. 

 

Protector of Emigrants ( POE)

Employment visa is valid for 6 months from the date of issue. Indian Citizen travelling  on this visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) Letter .

 

Click here to read the government issued advisory



Updated on 20 May 2021

Vistara Airlines



Updated on 06 April 2021

Vistara Airlines



Updated on 21 Feb 2021

Vistara Airlines


Vistara Airlines





Updated on 15 January 2021

Dear All,

Greetings from Vistara!


Vistara Airlines





Updated on 08 January 2021

FAQs - Travel Bubble Flights



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Updated on 05 January 2021

Vistara Airlines





Updated on 31 December 2020

UAE - Advisory ( Revised )



Vistara Airlines





Updated on 31 December 2020

UK - Advisory ( Revised )



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Ukraine
Updated on 24 March 2020

Ukraine
Qatar Airways
Updated on 7 July 2021






Updated on 3 July 2021






Updated on 01 March 2021

Qatar Airways - Extending Our Commitment v2.3



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Updated on 12 Feb 2021



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Updated on 12 January 2021

Qatar Airways - Plan ahead for an extraordinary journey




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Updated on 08 January 2021

Commerical policy ref 1060.v2.1


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Updated on 23 October 2020

Commercial policy: Extending our Commitment ( REF:1060 V1.1)


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Updated on 08 October 2020


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Updated on 07 September 2020

Dear Business Partner,

Travel Conveniently between India and Qatar


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Updated on 25 Aug 2020

Who Can Travel to Qatar?

  • Qatari Nationals
  • Indian national holding a valid Qatar visa with permission to enter based on Qatar’s current entry regulations.


Who Can Travel to India?
  • Indian nationals in Qatar
  • All Overseas Citizen of India cardholders with Qatari passports
  • Qatari nationals holding valid visa to enter India


What Else Do You Need To Know?
  • Only passengers who qualify the above-mentioned category can travel between Indian and Qatar.
  • To know the process of returning to the State of Qatar and the quarantine measures in place, please visit Public Health Website or Qatar Portal Website.
  • To know the details about COVID-19 RT-PCR medical Test.
  • Throughout your journey, you can expect the highest standards of hygiene and the latest security measures, whether on board or at our state-of-art Hamad International Airport in Doha, Qatar.





Updated on 17th Mar 2020

Commercial Policy for Corona Virus 1059-V1.2 / 17th Mar 2020
For Flights that are cancelled due to operational reasons for Travel date on or before 30th Jun 2020.

Tickets issued by Anytime until 30th June 2020, includes tickets issued in the past as well
Travel date affected On or before 30th June 2020
New date of travel Anytime within ticket and fare validity for entire unutilized journey
Rebook on QR Rebook onto QR operated flights, same routing (same origin, destination) Rebook into lowest available RBD in the same cabin
May change unutilized outbound & unutilized inbound on the same Ticket within one transaction to match original length of stay
Rerouting on QR Reroute onto QR operated flights, within the same country or 500 international miles radius (different country)
Rebook into lowest available RBD in the same cabin
Must
advice passenger that travel from/to rerouted point is at their expense, including surface transport, hotel, etc. May change unutilized outbound & unutilized inbound on the same Ticket within one transaction to match original length of stay
Examples for 500 international miles radius: (1A entry – FQM MXPMIL)
Original destination – MXP
BKK QR X/DOH QR MIL
New destination – VIE
Rerouting permitted. Ticketed Point Mileage (TPM) between MIL and VIE is 388 (within 500 miles)New origin - NRT
Rerouting not permitted. Ticketed Point Mileage (TPM) between BKK and TYO is 2869 (exceeds 500 miles)
Stopover to transit/transfer change in Doha Yes
For packages or products booked via QR Holidays or Discover Qatar, please contact QR Holidays or Discover Qatar respectively for further assistance
Number of waivers Multiple changes permitted. Applies to changeable, as well as to non-changeable fares (tickets).
Calculations Waive any difference of fare, taxes, fees, charges, surcharges, including rebooking penalty and service charge (ticketing fee, booking fee) due to ticket exchange/reissue, no-show condition and no-show penalty for rebooking or refunds
Residual value remains non-refundable
Must update: “INVOL DUE TO CORONAVIRUS COMM REF 1059V1.2” at the beginning of the Endorsements Box and “I” indicator at the beginning of the fare construction Must replace “INVOL” and “I” indicator by using “SKCHG” and “S” indicator respectively for flight cancellations or other schedule changes
Refunds of unutilized value allowed Yes, but because of this situation, ONLY by exchanging for an EMD TRNS “Good for Further Transportation” valid for 1 year from date of exchange and endorsement box shall be annotated ‘NON REFUNDABLE”
Applies to refundable, as well as to non-refundable fares (tickets).
Unutilized value shall be calculated based on unutilized NUC, taxes, fees, charges and surcharges
Example (for illustration purposes) of fare where outbound has been used and inbound remains wholly unutilized, hence NUC 561.47 of inbound may be exchanged for EMD TRNS “Good for Further Transportation”: LON QR X/DOH QR SYZ 461.47 QR X/DOH QR SYZ 561.47NUC1022.94 Service charge (ticketing fee, booking fee) previously collected by QR remains nonrefundable and non-exchangeable for EMD TRNS “Good for Further Transportation”

AirAsia

Updated on 24 May 2021

spicejet





Updated on 02 May 2021

spicejet





Updated on 22 Feb 2021

Dear Travel Partner,

AirAsia Terminal information

We would like to inform you, To/From Mumbai (BOM) AirAsia (India) flights will be operating from Mumbai Airport Terminal 1 (T-1) from 10th Mar'21 onward.

Happy Selling.






Updated on 21 Feb 2021

AirAsia





Updated on 30 January 2021

AirAsia





Updated on 17 July 2020

AirAsia





Updated on 30 June 2020

AirAsia





Updated on 4 June 2020

AirAsia





Updated on 26 May 2020

Dear Travel Partner,

Greetings from AirAsia!

A passenger traveling to the below states have to comply with the respective state government regulations on obtaining a mandatory e-pass from the website links mentioned below:

Kerala: https://covid19jagratha.kerala.nic.in/home/addMedicalEmergencyPass

Karnataka: https://sevasindhu.karnataka.gov.in/Sevasindhu/English
The State Government of Karnataka has advised that with regard to air passengers coming to Karnataka, the travelers should have installed Seva Sindhu at least 4 days in advance of traveling to Karnataka and that they should not delete it after the journey

Tamil Nadu: https://tnepass.tnega.org/

Failure to produce a confirmed e-pass at the check-in counter may lead to denied boarding.

You are further requested to advise all your passengers to check the respective websites of state governments where they are traveling to, for any travel-related advisory that may have been issued by them.





Updated on 25 May 2020

Dear Travel Partner,

Greetings from AirAsia!

A passenger traveling to the below states have to comply with the respective state government regulations on obtaining a mandatory e-pass from the website links mentioned below

Kerala: https://covid19jagratha.kerala.nic.in/home/addMedicalEmergencyPass

Karnataka: https://sevasindhu.karnataka.gov.in/Sevasindhu/English

Tamil Nadu: https://tnepass.tnega.org/

Failure to produce a confirmed e-pass at the check-in counter may lead to denied boarding.

You are further requested to advise all your passengers to check the respective websites of state governments where they are traveling to, for any travel related advisory that may have been issued by them.

Noncompliance of the same may result in denied boarding.





Updated on 24 May 2020

AirAsia





Updated on 23 May 2020

Dear Travel Partner,

Greetings from AirAsia!

This is to inform you that we are moving our Mumbai operations from Terminal 1B to Terminal 2 effective 25th May 2020.

Requesting you to please inform the customers & make necessary changes on your portal.

Kindly find the below creative for your reference.



AirAsia





Updated on 26 march 2020

Dear Travel Partner,

Greetings from AirAsia!



Reference to the below email, please find below SRO with correction and attached SRO copy:

The document supersedes all previous communication from AirAsia

Re: FIT Travel Advisory due to Covid-19 Outbreak

With the recent update on AirAsia newsroom, Below guideline is applicable for travel agents (conventional and online platform) and corporate to reach out to your guests for all existing FIT bookings made on or before the 23rd March 2020 with departure date between 23 March 2020 and 31 May 2020:



1. Unlimited Flight Change: Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability.


  • Agent to contact AVA by following this step:
    Select "Covid-19" => "I want to change/cancel my flight" => "Move Flight"
  • Guests also have the direct access to AVA for this option. However, it is the agent's responsibility to provide the latest flight itinerary upon receiving notification


Applicable on AirAsia Domestic flights carrier code i5 & International flights carrier code AK,FD & D7

OR

2. Credit to Agency Guarantee (AG).


  • Agent to contact AVA via agency login by following this step:
    Select "Covid-19" => "I want to change/cancel my flight" => "Credit to AG"
  • If agents request to credit into guest's BIG ID, a guarantee letter with the details of BIG ID, email and total amount to credit need to be sent to clientsupport@airasia.com.
  • This option will not apply to BSP/ credit payment accounts. Kindly contact your sales representative for any assistance.


Credit to Agency Guarantee (AG) on AirAsia India flights carrier code “i5” will only be applicable for flight with travel date between 25th March 2020 to 14th April 2020 due to suspension of domestic flights in support of the government measures to eradicate COVID-19

Any flight change to a new travel date beyond 31 October 2020 will follow standard terms and conditions.



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STAR AIR
Updated on 18 May 2021


STAR AIR





Updated on 10 Feb 2020


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STAR AIR
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Updated on 04 Dec 2020


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STAR AIR
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Updated on 27 November 2020


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Etihad Airways

Updated on 23 April 2021


UAE Government regulations regarding passengers travel from India



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Updated on 20 April 2021

Etihad







Updated on 03 Feb 2021


Etihad Airways – Special fares to Dubai in Business Update 02FEB20



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Updated on 22 January 2021


Introducing flights between Abu Dhabi and Doha, Qatar



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Kids fly free to Abu Dhabi & Dubai with Etihad Airways



Etihad Airways


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Updated on 31 December 2020


Trade News – complimentary PCR testing on all flights from Abu Dhabi



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Updated on 23 December 2020


Quarantine-free arrivals into Abu Dhabi



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Flights from Egypt to India via Abu Dhabi



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Updated on 25 August 2020

What Are the Updates?

  • If you are a UAE resident, you are encouraged to visit uaeentry.ica.gov.ae before you book your flight as a guide to verify your entry status. We recommend you clear your browsing data as the website is updated regularly.
  • You must have COVID-19 negative test reports from any government medical facility prior 96 hours of your flight. Bring a print of your test results to show it at check-in counter.
  • Make sure that you carry photocopy of your passport and UAE resident visa as it will require presenting while returning to Abu Dhabi.
  • Travel guidelines may change at any time according to the situation, therefore you are required to check the latest travel guidelines before booking flights. Click here.
  • You can check the steps taken by the Etihad Airlines to make your travel safe and comfortable by clicking here


What Are the Updates?

  • Visit the Abu Dhabi health check desk
    - You’ll undergo thermal screening and COVID-19 PCR testing when you land at Abu Dhabi airport. This applies to all guests, including infants and children
  • Download the Al Hosn app
    - Remember to download the Al Hosn app, the UAE’s official COVID-19 results and contact tracing app.
  • Quarantine for 14 days
    - When you arrive in Abu Dhabi, you are required to self-isolate for 14 days.
  • Emirates is offering free cover for COVID-19 medical expenses and quarantine costs for passengers travelling on visit visas to UAE. For complete details please refer to  www.emirates.com/COVID19assistance.
  • Travel guidelines are changing frequently, therefore it is suggested to check emirates.com before you book your travel.


Updated on 23 march 2020

Dear All,

Greetings from Etihad Airways !


Hope you and your family members are fine.


Effective today, we have removed the option of refund on tickets. You still have the flexibility to either do a date change or turn the booking into Etihad Credit.


Request you to please login to the below link for further clarity - https://www.etihadhub.com/en-ae/news-list/operational_news/commercial-waiver-covid-19-v21

Etihad Airlines



Updated on 16 march 2020

Dear Trade Partner,

As the world continues to deal with the outbreak of coronavirus, I wanted to make sure that you're kept up-to-date with the latest travel information and rebooking options as quickly as possible.

Where to find the latest information


Travel news on twitter
Follow us on twitter @etihad (English) and @EtihadAR (Arabic) for our most up-to-date live travel information.

etihadhub.com
Our dedicated trade website has the most up to date information and policies to help if your customers have been impacted by COVID-19. We update this site regularly so it’s the best place to find travel information, waivers and rebooking guides. Including our easy guide.

Dedicated team
I understand that in times of uncertainty, being able to speak to someone means a lot. That's why our dedicated sales team are on hand to support, so please feel free to reach out to your local Etihad Airways representative whenever you need them.

Our network updates


Due to the spread of the COVID-19 novel coronavirus and its continuing impact on air travel services globally, we at Etihad continue to follow UAE and international government and regulatory authority directives and have implemented a series of network changes. The following services to/from Abu Dhabi have been temporarily adjusted:


Destination

Status

Milan (MXP)

All flights suspended until 30 April.

Rome (FCO)

EY85/86 suspended until 30 April.
EY83/84 suspended until 30 June.

Beirut (BEY)

All flights suspended from 16 March until 31 March.

Istanbul (IST)

All flights suspended from 16 March until 31 March.

Casablanca (CMN)
Rabat (RBA)

All flights suspended from 16 March until 31 March.

Amman (AMM)

All flights suspended from 17 March until 31 March.

Madrid (MAD)
Barcelona (BCN)

All flights suspended from 17 March until 31 March.

Jakarta (CGK)

Reduced from double-daily to daily (suspension of EY472/471) from 18 March until 30 June.

Seoul (ICN)

Reduced from daily to four weekly (operating on Tuesdays, Thursdays, Fridays and Sundays) from 30 March to 30 April.

Hong Kong (HKG)

All flights suspended until 30 June.

Bangkok (BKK)

Reduced from triple-daily to double-daily (suspension of EY406/405) from 21 March to 2 May.


The following previously announced network changes remain in place:


Destination

Status

Riyadh (RUH), Jeddah (JED), Dammam (DMM), Medina (MED)

All flights suspended from 16 March until 31 March.

Kuwait (KWI)

All flights suspended until 31 March.

Bahrain (BAH)

Reduced from triple-daily to double-daily until 31 March.

Muscat (MCT)

Reduced from triple-daily to double-daily until 31 March.

Shanghai (PVG)

All flights suspended until 28 March.

Chengdu (CTU)

All flights suspended until further notice.

Nagoya (NGO)

All flights suspended until 30 June.

Fly dubai-FZ



Updated on 19 April 2021

Goair




Updated on 30 January 2021

IMPORTANT UPDATE FOR UAE PCR Entry Updates From 31st January



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Updated on 29 January 2021

Guidelines for DUBAI Passengers



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Fly dubai special fare update



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New regulations for entry into Germany



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Special Student offer ex India



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Germany restricts entry from areas with virus variants



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Lufthansa Group airlines to update face mask requirements



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Updated on 22 January 2021

Lufthansa Group airlines to extend rebooking deadline through 31 May 2021



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Updated on 14 January 2021

Updated regulations for travelers entering Germany from a risk area



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Air Arabia
Updated on 27 March 2021

Special fare



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Updated on 10 March 2021

Starting March 15th, fly direct to Sharjah from Bangalore starting from INR 7,437* one way all inclusive



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Updated on 20 March 2021

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Updated on 09 March 2021


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Emirates Enjoy Our Special Fares Update 160221


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Emirates Flight update from India to Dubai 020221


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Enjoy Our Special Fares UPDATE 020221


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COVID-19 Travel Waiver Policy Update 290121


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New DUBAI arrival requirements


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My Emirates Pass


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Emirates special fares to Dubai


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Updated on 03 Dec 2020


Emirates COVID19 Travel Waiver Policy


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Updated on 03 Dec 2020


Emirates Dubai Campaign Offer Create a memorable experience for your clients


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Updated on 28 November 2020


Visa on arrival now available in Abu Dhabi


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Updated on 27 November 2020


Emirates Flight update from India to Dubai December schedule


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Updated on 30 October 2020


Emirates Flight update from India to Dubai


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Updated on 14 October 2020


Dear Trade Partners,
Emirates Flight update from Dubai to Americas


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Updated on 01 October 2020


Dear Trade Partners,
Please be updated on the Emirates Covid-19 travel waiver policy with immediate effect.


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Updated on 28 September 2020


Student Baggage Allowance


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Updated on 26 September 2020


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Updated on 02 September 2020

What are the updates to travel Dubai from India?

  • ICA approval is no longer required for UAE residents with non-Dubai issued residence visas.
  • If you are a UAE resident flying from India to Dubai, you must first check you are eligible to travel to the UAE on uaeentry.ica.gov.ae. This is in addition to GDRFA approval for Dubai residence visa holders. If you are not eligible you will not be able to travel.
  • Passenger can start the GDRFA application with / without a booking / ticket. It is however, recommended that passenger book their tickets back to Dubai after they have received the approval. GDRFA application is subject to immigration approval.
  • Tourists and visitors are allowed to enter Dubai and is also applicable for passengers who are eligible for visa on arrival.
  • GDRFA approval is not required for visitors and tourists.






Updated on 25 Aug 2020

Who Can Travel?

  • UAE National or Resident with valid visa will be permitted on the repatriation flights.
  • Indian national holding Tourist/Visit or any type of valid UAE visa will be permitted to travel from India on the above mentioned flights.
  • Seamen traffic is now permitted to Dubai. Please contact your local Emirates sales office for complete procedures.

What Else Do You Need To Know?
  • If you hold a Dubai residence visa and you are flying back to Dubai, you must have return approval from the General Directorate of Residency and Foreign Affairs (GDRFA)
  • Residence visa holders of other Emirates will need to continue applying through The Federal Authority for Identity and Citizenship (ICA) to get the approval if returning to UAE. The residents can book their flights on Emirates to enter Dubai.  
  • Customer to carry a printout or digital copy of GDRFA approval at check-in.
  • Passengers are required to carry COVID-19 negative test result of the Polymerase Chain Reaction (RT-PCR) test conducted not more than 96 hours before departure. This excludes children under the age of 12 years and passengers who have a moderate or severe disability.
  • The Indian Council of Medical Research (ICMR) has listed laboratories that perform the real-time RT-PCR test for Covid-19 across the country. (https://www.icmr.gov.in/pdf/covid/labs/COVID_Testing_Labs_12082020.pdf)
  • PCR test and certificate to be borne by the passenger.
  • Only PCR test is acceptable, alternate tests will not be accepted.
  • All travellers to Dubai, must complete this health declaration form and give it to the staff at check-in.
  • You will also need to complete the quarantine undertaking form given to you on board. Hand this form to the Dubai Health Authority staff on arrival.
  • On arrival in Dubai, passenger will be required to take a PCR test and remain in at their residence until they receive the test result.
  • If the result is positive, passenger will be advised to follow health authority mandate, including self-isolation.
  • The customer must download the COVID-19-DXB Smart App, links are available click for both iOS and Android
  • Chauffeur Drive Service is not applicable on the repatriation flights departing from India.
  • For refunds please follow Covid refund guidelines.


Updated on 19 march 2020

Dear Trade Partners,

During these challenging times, Emirates is closely monitoring the development of the Corona virus situation.

This circular supersedes all previous circulars.

As we are experiencing high volume of calls and emails, we thank you for your patience and understanding if our response time is longer than normal.

Effective 19 March 2020, the following refund and change policy will apply.

Ticket Issued On / Before 31 March 2020

Scenarios impacting the change:

Travel ban

Where there is an explicit government notification that prohibits travel from either point of journey origin or destination.

Travel advisory

There is general government advisory against non- essential travel but no travel ban.

Visa process change / Quarantine

Visa process which required visiting an embassy/consulate OR mandatory quarantine at origin or destination.

Passenger is unable to reach airport

Countries which have a government lockdown and passengers are unable to reach airport.

Flight cancellation

Flights cancelled where Emirates is unable to offer an alternate flight or an alternate option is not acceptable by the passenger

Changes :

  • Changes and reissues are permitted to any origin or destination within ticket validity without a reissue fee. Applicable fare difference if any will apply. Please continue to utilise code " ROGW006 DUE COVID-19".

Keep your ticket :

Original ticket can be kept with an open status as follows-

  • Fully unutilised - Ticket is valid for one year from date of issue.
  • Partially utilised- Ticket is valid for one year from the date of first outbound travel.

This ticket will then be accepted at face/residual value as payment for new ticket.

Refund & No-show :

Applicable refund and no-show rules/charges as per date of original ticket issue will apply.

  • Non-refundable tickets- No refund applies, however passenger can use " Keep your ticket &qquot; option.
  • Refundable tickets- Applicable refund penalty if any to be charged and refund the balance OR passenger can use " Keep your ticket " option.

Ticket Issued On / after 01 April 2020

Changes :

  • Changes and reissues are permitted as per fare rules.

Keep your ticket :

  • Original unused ticket can be kept with an open status for up to one year from date of issue.
  • This ticket will then be accepted at face/residual value as payment for a new ticket. Applicable fare difference if any will apply.

Refund & No-show :

  • Applicable refund and no-show rules/charges as per date of original ticket issue will apply.

Should you have any other queries or require further information on this release, please contact your local Emirates Sales team.





Updated on 17 march 2020

Emirates is closely monitoring the situation around Coronavirus and would like to restate to our trade partners and clients they can book with peace of mind.
This circular supersedes all previous circulars.
Our waiver policy now applies to any bookings made before 31 March 2020.
Our customers worldwide can enjoy more flexibility, choice and value, with the ability to change travel dates without change and re-issuance fees.
How does this work?
  • Changes to tickets means the travel date or destination.
  • Re-booking, re-issue and re-route is permitted for all tickets issued up to 31st March 2020.
  • In case of RBD change or route change, if there is difference of fare or taxes,the additional amount will need to be collected.
  • Customers can change their booking to travel on any date within 11 months of the original date of purchase.
  • The policy covers all existing destinations across the Emirates network.
  • No show charges are not waived and must be collected when re-issuing tickets.

For passengers who do not wish to Travel as of now:
Passengers who do not have their final date of travel as of now , may cancel their existing bookings and re-issue their tickets by 31st March 2020 with any date up-to 11 months from the original date of purchase.
When passenger confirms the final travel date, agent can change the initial booked date to final travel date and reissue without any date change fee up to 11 months from the original date of purchase.
Terms & Conditions :
Waiver code RODCFW1 DUE COVID-19 will apply to all tickets.
Group Bookings :
For groups that are already booked prior to 09th Mar 2020:
Ticketed groups - One change/ re-issue is allowed within 11 months from original travel date without charging re-issue fee. Fares will be re-assessed. Deposit received and Non-ticketed groups- Transfer of deposit permitted. Issue Deposit EMD for travel within 11 months from issuance of the EMD. For new groups after 09th Mar 2020 :
Group fares will be subject to availability at the time of submission.
Group Policy/ Terms and Conditions will apply.
To keep informed on the latest changes please click here for any updates.
We thank you for your ongoing support. Should you have any other queries in relation to this update, please contact your local Emirates Sales team.

Air New Zealand

Updated on 05 March 2020

Air New Zealand International Schedule Updates 05Mar21


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Updated on 06 October 2020

Air New Zealand







Virgin Airlines
Updated on 04 March 2021

VSbulletin_Essential information for travel to UK 04Mar21


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Updated on 23 Feb 2021

1.Virgin Atlantic_Travel Alert 23 Feb21


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2.Algorithm for international arrivals


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Updated on 16 Feb 2021

VSbulletin - Travel Alert for India-UK flights


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Updated on 13 Feb 2021

20210205-02 VAA Global Commercial Policy for COVID-19


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Updated on 30 January 2021

VS bulletin Latest update India to UK flights updates 300121









Updated on 15 January 2021

20210115-01 Covid-19 Commercial Policy


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Updated on 14 January 2021

Virgin Atlantic - COVID19 UK and India Travel Updates 140121


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Updated on 14 January 2021

VS bulletin COVID-19, UK and India – latest travel updates


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Updated on 24 December 2020

20201222-01 Covid-19 Commercial Policy


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Updated on 23 December 2020

Virgin Atlantic COVID19 Tier 4 Travel Restrictions


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Updated on 14 December 2020

COVID-19 - Important - Commercial Policy updates 14Sep2020


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Updated on 17 September 2020

Dear Customers,

We are excited to let you know that we’re back in the skies from Delhi to London Heathrow and will be soon flying from Mumbai to London Heathrow starting 17 September.


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Updated on 07 September 2020

Dear All,

Now Virgin Atlantic offers 3 pc baggage to in Upper/Premium and Economy(except economy light).
This offer is only for passengers travelling on student visa.


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Updated on 04 September 2020

Dear All,

Commercial Policy for Covid-19









Updated on 29 Aug 2020

Dear All,

UK Travel Requirements


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Updated on 21 march 2020

Dear All,

Please find the updated travel policy.


We are offering flexibility to customers with tickets issued on or before 19 March 2020 for original dates of travel up to and including 31 May 2020. Customers can rebook or reroute travel up to 30 April 2021 with no change fee. Flights are subject to availability and any fare difference and there are options for customers who do not know when they wish to travel. Alternatively, they may request a refund.


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Malindo Airways

Updated on 01 March 2021

ONLINE TRAVEL VOUCHER REDEMPTION Malindo Air



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Jazeera Airways
Updated on 25 Feb 2021


JAZEERA AIRWAYS ADDIS ABABA


JAZEERA





Updated on 18 Feb 2021


JAZEERA AIRWAYS COLOMBO


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Updated on 12 Feb 2021


KUWAIT ENTRY RESTRICTION UPDATE


Fly Scoot





Updated on 19 march 2020

Dear Travel Partner,

Please be informed as of now all the J9 flights to/from India are cancelled till 26th Mar’20.

And for rest of the sectors you can contact us for further info.

Regarding the reissue, send us the email with the new travel date as changes need to be done by J9.

And for refund, if the ticket is past dated than we will process the refund and it is the future date travel than follow the below procedure.

Please follow the below refund process for the GDS booking.

Kindly apply auto refund for this booking.

Remove cancellation while apply refund

Mention in comment "Due to COVID-19 travel restriction"

We request you to apply auto refund prior to flight departure.

For furhter assistance kindly contact us.

ALL NIPPON AIRWAYS ( NH )


Updated on 25 Feb 2021

ANA For customers traveling from Japan to India updated 24Feb2



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Updated on 03 Feb 2021

ANA NOTICE UPDATES 03FEB21



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Updated on 03 Feb 2021

ANA UPDATE ON ENTRY INTO JAPAN updates 02feb21



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Updated on 28 January 2021

ANA SPECIAL FLIGHT UPDATE DATE, 28Jan21



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Updated on 26 January 2021

ANA FLIGHT SUSPENSION AND SPECIAL FLIGHT UPDATES



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Updated on 12 January 2021

1. Certificate of Testing for COVID-19


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2. ANA UPDATE ON COVID TEST

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Updated on 31 December 2020

ANA CHANGE FEE FREE PROMOTION



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Updated on 28 December 2020

ANA SPECIAL FLIGHT UPDATE DT 28DEC20



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Updated on 28 December 2020

ANA NEW UPDATE ON ENTRY INTO JAPAN



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Updated on 15 December 2020

ANA FLIGHT SUSPENSION AND SPECIAL FLIGHT UPDATE



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Updated on 14 December 2020

Dear Travelers,

Please find below the updated information with regards to the required documentation for passengers travelling from India to Japan.
To enter Japan, you must input the necessary information on the Questionnaire Web (Japanese) before departure.
After doing this, you will be issued a QR code which you must then present at the arrival airport. We kindly ask that you finish inputting the necessary information before departure, otherwise it may take you longer to complete the quarantine procedures.

For details, please see the information provided by the Office of Quarantine Station Administration, Ministry of Health, Labour and Welfare of Japan.

Please refer to the entire summary on our website, "Handling Procedures in Response to the Spread of COVID-19"

https://www.ana.co.jp/en/jp/topics/notice200501/#anchor003

Applicable Flights

From December 15, 2020 :
All ANA flights arriving at Haneda and Narita.

Thanks,






Updated on 14 December 2020

ANA SPECIAL FLIGHT UPDATE



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Updated on 21 September 2020

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China Eastern AIrlines
Updated on 25 Feb 2021

China Eastern Airlines Cirular4 Updates 25feb21



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Updated on 18 March 2020

Dear Partners,

Greetings from China Eastern Airlines ( MU ) !!
We are committed, and relentlessly putting every effort to combat the spread of COVID-19 as citizens of the world.

As a responsible Airline, we have currently reduced flights Ex-Delhi to Shanghai (MU564) from 7 times, to 2 times a week, departing every Monday & Friday ( Day 1 & Day 5) until 30th APR, 2020.

All flights Ex- Kolkata to Kunming (MU556) has been cancelled until 16th APR, 2020
We will keep notifying, of all changes Ex-Delhi & Kolkata operations, that will best serve the need of the hour.
Our Airport staff is strictly following the guidelines received from both Chinese and Indian Govt. authorities to ensure a safe environment for our customers who confide in us, while travelling to return home or fulfil imperative businesses.






RwandAir

Updated on 17 Feb 2021

Fly 3X weekly from Mumbai to Kigali



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Updated on 29 January 2021

Rwandair flight schedule update 290121



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Updated on 28 November 2020

Fly 2X weekly from Mumbai to Kigali



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Updated on 12 November 2020

Resumption of flights from Mumbai to Kigali



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SCOOT AIR ( TR )
Updated on 17 Feb 2021


Singapore to Melbourne Passenger Flight Suspension


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Updated on 12 Feb 2021


Updates from Scoot Dt 12 Feb 2021


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Updated on 03 Feb 2021


Updates on Scoot update 02Feb21


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Updated on 26 January 2021


Updates from scoot


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Updated on 20 January 2021


Updates from scoot


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Updated on 16 December 2020


Trade Notice Updates from Scoot


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Updated on 27 November 2020


Scoot Resumes more flight DEC2020


Fly Scoot





Updated on 29 September 2020


Scoot flying to 20 destinations in October 2020


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Updated on 25 September 2020


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Updated on 11 September 2020


Dear Trade Partners,
With effect from 28 August 2020, all passengers, including Chinese nationals, departing Singapore for mainland China, must present a certified health declaration form or green “HS” health code issued by the Chinese Embassy in Singapore. Children under the age of 6 years are exempted from this requirement.
Passengers are required to take a COVID-19 nucleic acid test (NAT) as part of the submission to the embassy. Please see below for the requirement for taking NAT.


Flight date
Requirement
11 September 2020 onwards Negative test certificate must be obtained within 3 days before departure

Passengers transiting through Singapore

Scoot, Singapore Airlines and SilkAir customers can now transit through Singapore Changi Airport from approved points to destinations in the Singapore Airlines (SIA) Group network currently operated by Singapore Airlines, SilkAir or Scoot.

New cities including Palembang, Pekanbaru, Semarang, Yogyakarta in Indonesia, have been approved for Scoot transit flights through Singapore from September 2020.

Please note that due to regulatory requirements, transfers to destinations in Mainland China are currently not allowed.

All approved cities and more details on transit flights through Singapore can be found here.

For SIA’s and SilkAir’s latest flight schedules, please click here.

Scoot will continue to monitor the situation, as well as evolving regulatory guidance, and will review our procedures as required. Do visit our website ,for the latest announcements.

Should you have any further questions for us, do contact your local Scoot office.






Updated on 04 September 2020



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Updated on 26 march 2020

What are the updates?


  • With effect from 28 August 2020, all passengers departing from Singapore for China or transiting via Singapore for China must take a nucleic acid test (NAT) for COVID-19 within 5 days before boarding.
  • Passengers unable to present the NAT results will not be allowed for check-in / boarding. 
  • Exception arrangement for passengers departing on 30 august 2020 on TR100 from SINGAPORE to GUANGZHOU:

The following testing arrangements will be made available on an exceptional basis for passengers booked on TR100 to GUANGZHOU on 30 August 2020, departing at 0515hrs.


  • NAT for passengers on this flight can be done on 26 August 2020, between 0900 – 1030hrs at Regional Screening Centre (RSC) located at below address. Passengers must adhere to the timing above to prevent overcrowding.

- Location: Former Shuqun Secondary School, Address: 450 Jurong East Street 21, Singapore 609604
- Passengers must bring along following documents:
a. Passport
b. A copy of flight ticket or confirmed booking for TR100 on 30 August 2020


  • Passengers without necessary documents will not be able to take the NAT.
  • Passengers must also have a valid email address before arriving at the RSC for registration.
  • Passengers who already have scheduled for NATs or being scheduled for NATs before flight should proceed with their scheduled NAT. Only passengers without an existing NAT appointment should proceed to the RSC.
  • Passengers, who are unwell or show symptoms such as fever, running nose or sore throat, should not go for the NAT. Instead, they should seek care from doctor.
  • Please take note that NAT will cost SGD 186 for each passenger. After taking the NAT, passengers will receive an email on payment instructions, to make payment before the NAT results will be released to them.
  • Passengers are to note that the NAT results will require a turnaround time of 48 hours. They will need to adhere to the time slot of 26 August 2020, 0900 – 1030hrs for the NAT to be able to receive the results in time for the flight departing on 30 August 2020.
  • There could be circumstances where passengers might require a re-test, which will affect their ability to board the flight.
  • For all the latest announcements, click here.


Updated on 23 march 2020

Dear Trade Partners,


Please find given below an important update regarding the waiver policy and process to be followed for refunds for the cancelled flights !!!


Fly Scoot




Updated on 17 march 2020


Dear Partners,

Thank you for your continuous support of Scoot!

We are allowing voucher refunds for unused value of non-China routes bookings made on or before 15th March 2020, for travel up to 31st May 2020. These vouchers are valid for 12 months upon date of issuance and can be used for rebooking travel later.

Scoot has launched a self-service function to obtain voucher refunds for FIT bookings. Please access Scoot's Manage My Booking portal select the refund option no later than 4 hours prior to the flight's scheduled time of departure. We will do our best to process the refund in the form of Scoot vouchers within 30 business days.

Do note that the vouchers issued will be tagged to the Passenger Names in the booking. The voucher will be sent based on the email address used in the booking.

Kindly note the point of contact for refunds based on the booking platform:

S/N
Booking Platform
Point of Contact
1
Web booking
Self-service portal
2
SkyAgent Portal
3
API
4
Groups Portal
Scoot Sales Operation Team
5
MICE
6
GDS

These policies will support passengers / agents with the flexibility to defer travel plans in view of the current COVID-19 situation, which is unprecedented and has been developing very quickly.

Due to high volume of requests, we are aware that it has taken longer than usual for our response, and we sincerely apologise for the inconvenience caused.

For further enquiry, please contact your local Scoot office.

nokscoot

Updated on 16 Feb 2021


Mandatory Institutional Quarantine for Arrivals








Updated on 12 Feb 2021


Oman Air Update: Travel Guidelines to Oman from India



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Updated on 29 January 2021

Mandate requirement to Travel Oman from India



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Updated on 13 January 2021






Updated on 07 January 2021

Oman Updated Travel Requirements Dec2020



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Updated on 30 December 2020

Requirement for travel to Oman



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Updated on 28 December 2020

Oman resuming from 29 December 2020








Updated on 23 December 2020

Flight suspension



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Updated on 23 December 2020

Closure of MUSCAT ( MCT ) International Airport



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Updated on 11 December 2020

Economic rgulation of licensing and consumer protection in Civil Aviation



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Updated on 10 December 2020

Neighbor free seat MYSPACE



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Updated on 18 November 2020

Dear Travelers,
Please find below the requirements for travel to Oman.
1. Arriving passengers shall be required to download and start the registration process on the Tarassud+ application before arrival.
2. Passengers holding expired Resident Permit / Visa are allowed to enter provided guest holding electronic visa renewed form which is approved by ROP.
3. Passengers holding employment visa exceeding 180 days stay outside Oman must have must have clearances from the ROP or SANAD office.
4. A completed "Traveller registration form" must be presented before boarding. The form can be obtained at https://covid19.moh.gov.om/#/traveler-reg
5. Passengers are subject to Coronavirus (COVID-19) PCR test.
     •   This does not apply to passengers younger than 15 years.
     •   This does not apply to passengers with a passengers with a consular, diplomatic, official, service or a special passport with a maximum stay of 7 days.
6. Passengers are subject to quarantine for 14 days.
7. Passengers must have an insurance to cover medical expenses in Oman for a period of one month.
     •   This does not apply to nationals of Oman.
8. Passengers must download the Tarassud+ app before check-in.
9. Passengers must present a proof at the check in that they registered for the mandatory PCR test which will be conducted after arrival to the Sultanate of Oman.
10. Effective 09th November, Passengers must present a negative Covid-19 PCR test result. The test result must be no longer than 96 hours from the time of sample collection to the time of departure.
11. Passengers staying for more than 7 days in Oman must download the Hmushrif app.
12. Passengers must pay OMR 25 on arrival.
13. Effective 11 November 2020:
Passengers must have a printed medical certificate with a negative Coronavirus (COVID-19) PCR test result. The test must have been taken 96 hours before arrival. The certificate must be in English.
     •   This does not apply to:
     •   passengers younger than 15 years;
     •   passengers with a diplomatic passport.
Thanks,






Updated on 18 November 2020

Oman Air





Updated on 5 June 2020

Oman Air





Updated on 18 March 2020

DATE CHANGES: (for any tickets issued until 31May2020
1.Two free date changes are allowed within the validity of the ticket. Bookings should be made in the same RBD as originally booked.
• If outbound sectors are rebooked, and the ticketed fare is no longer filed, ticket may be reissued against originally ticketed fare.
2.Where the original RBD is not available, rebooking in a higher RBD is permitted however fare difference should be collected. Date change fee is still waived.
3.Where the guest is not able to commit to a new travel date currently, ticket can be kept open/unassociated. Re-association to new travel dates should be done through Oman Air ticket offices/call centres only.
4. Tickets issued in E class on/before 03Mar2020 for all routings except GCC-ISC v.v., intra-GCC and domestic should either be reissued against originally ticketed fare, or should be reissued against an 0 class fare with no ADC.

REFUND: (for any tickets issued until 18Mar2020)
1. Refunds may be processed as per ticketed fare rules only. Waiver of refund penalties, or refund 0 non-refundable

Uzbekistan Airways
Updated on 16 Feb 2021

Covid rules to Tashkent and Flight timings in Feb21



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Air Seychelles
Updated on 15 Feb 2021

Air Seychelles





Updated on 12 Feb 2021

Air Seychelles





Updated on 20 January 2021

Seychelles Makes itself more accessible to visitors



Air Seychelles





Singapore
Updated on 13 Feb 2021

Singapore Airlines & SilkAir Complimentary Rebooking Policy For New Ticket Sales Extension To 30 June 2021



Garuda Indonesia





Singapore Airlines & SilkAir Complimentary Rebooking Policy For New Ticket Sales Extension to 28 February 2021



Garuda Indonesia





Updated on 25 September 2020

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Updated on 15 September 2020

Dear Business Partners,


GST ( K3) refund Notification SEP20



This is to inform that with effect from 30 Sep 2020, all tickets and documents issued during period 01 April 2019 to 31 Mar 2020, will not be entertained and processed for GST (K3) refund at any of Singapore Airlines ticketing/booking offices in the city and airport, website, mobile application and travel agents using GDS.

2. Also, tickets and documents originally issued with GST (K3) till 31 Mar 2020 but reissued during period 01 Apr 2020 till 31 Aug 2020, can be submitted for refund only up to 15 Sep 2020 but not later.

3. Any refund for GST (K3) processed after the above deadline will not be recoverable from the Government of India and hence will be a loss to the company. All such losses incurred due to processing of refund request past the last date will be recovered from the processer by way of Debit Notes/ADMs.






Updated on 09 April 2020

Dear Business Partner,

At the outset, we would like to thank you for your support and understanding. In an extraordinary time in history, countries around the world are closing their borders to contain the Covid-19 virus. The decision is made from a public health perspective, but it has crippled our industry and disrupted the travel plans of many of our customers.

To extend as much flexibility as possible, Singapore Airlines and SilkAir with effect from 09 April 2020 through its Covid-19 Global Waiver Policy, have enhanced options available to affected customers who purchase our tickets on or before 15 March 2020, for travel from 24 January 2020 to 31 May 2020.
The enhanced options available are:

Option 1: Receive Bonus Flight Credits of INR 3,900 to INR 26,000 per ticket depending on the cabin class of travel, on top of unused ticket value, when they rebook using their Flight Credits (previously known as “Open Ticket”). Rebooking and no-show fees will be waived. Flight credits are to be used to offset the ticket purchase (fare and taxes) of up to 2 rebooked itineraries for travel completion by 30 June 2021.



Cabin Class Bonus Flight Credits Offered Exceptions
Economy Class INR 3,900 Child & Infant tickets and
partially unused tickets
Premium Economy Class INR 5,200
Business Class INR 10,400
First Class / Suites INR 26,000

Or

Option 2: Receive a full refund of the unused value of their ticket. Cancellation and no-show fees will be waived. However due to the large backlog of service requests, our team will focus on processing the refunds for the departures that were scheduled for March 2020. We subsequently expect to process the refunds on a monthly basis. For example, the refunds for the April departures will be processed in May. We believe this will offer more clarity for our customers.

We have attached a message from our Executive Vice President Commercial and a document providing detailed information of our Covid-19 Global Waiver Guidelines and Options. We would be grateful if you can disseminate these to all concerned in your organisation.

Please feel free to reach out to our local sales offices for assistance and clarification.

We will continue to stay focussed on our customers and partners. We are confident that together, we can overcome this crisis and emerge stronger.

Aeroflot AIRLINES

Updated on 13 Feb 2021

FLIGHT OPERATIONS MOSCOW DELHI MOSCOW



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Updated on 14 October 2020

AEROFLOT AIRLINE FLIGHT OPEN FOR SALE



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Flynas Group


Updated on 12 Feb 2021

Updates on Travel Regulations



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Updated on 22 January 2021

Update on Travel Regulations



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Updated on 25 Aug 2020

What Are The Updates

  • The Sudanese nationality are exempted from presenting the (PCR) test. (This exemption is only valid for travel originating KSA to Sudan during 2526 & 27 Aug 2020)

  • All non-Sudanese passengers still shall obtain the (PCR) to enter Sudan.






DELTA AIRLINES

Updated on 12 Feb 2021

Delta blocks middle seats, limits onboard capacity until Spring 2021



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Updated on 30 November 2020

Delta airways latest travel updates for USA



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Updated on 28 November 2020

Delta blocks middle seats, limits onboard capacity until 30 March 2021



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Updated on 10 October 2020

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turkish
Updated on 03 Feb 2021

Turkish Airlines Newsletter 03Feb21


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Updated on 14 January 2021

Grab great discount upto 40 % on Turkish airlines





Dear Traveler,

Turkish Airlines is offering a 40 percent discount on base fare on published one way and return fares in Economy and Business class, for flights between April 1 – December 31, 2021 as long as they are purchased between January 13 – 15.

Turkish Airlines passengers will also be able to change the dates of the tickets free of charge while refunds and cancellations will be subject to the rules of the fare classes.

* Please note flights to/from Ercan Airport and Chinese Mainland (Beijing, Shanghai, Guangzhou and Xi’an) are not included in this campaign.

Thanks








Updated on 20 march 2020

Dear Travel Partner,

THIS MAILER OVERRIDES ALL PREVIOUS COVID-19 RELATED TELEX.

ADDITIONAL RIGHTS WILL BE GIVEN ACCORDING TO RULES BELOW FOR THE NON-CANCELLED INTERNATIONAL FLIGTS PASSENGERS.

For all individual and group tickets purchased on/before March 31, 2020, original booking on flights up to December 31, 2020.
( including Aanadolujet International flights excluding domestic flights within Turkey and to/from Eercan airport) Rebooking/rerouting or Open-ended tickets requests will be applied without considering fare rules according to the following conditions.

REBOOKING / REROUTING REQUESTS:
Rebooking and Rerouting will be made without any charge for different booking classes only if the new destination is in the same IATA region and in the same cabin providing that travel is completed up to Feb 28,2021 (included) for TK and AJ operating flights.
If changes affect passengers travel plans, rebooking and rerouting will be made free of charge with the original class (up to effected duration) if there is availability in the same cabin without considering availability of original class.
Rebooking and rerouting is made according to original ticket fare rules on interline flights where TK is the marketing carrier. However if interline flights change to TK or AJ operating flights, change will be applied according to the telex.

Conditions for Free change:
a) Free change can be applied only if flights in reservations are cancelled before the first flight departure time. New departure dates can be decided later up to Feb 28, 2021 (included).
b) Tickets which are cancelled according to the this rule, passengers will not be accepted as no-show even though rebooking/rerouting is made after the original ticket flight date.
c) If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules.

Exception:
In order not to restrict passenger rights given by previous telex, passengers who have a reservation which are ticketed before Mar 31,2020 (included) and travel date is up to May 31,2020 (included) can change their reservation even after first departure date. Cancellation is not necessary before the first departure date only for these passengers. This change can be applied just once and they will not be accepted as No-show.

OPEN-ENDED TICKET PROCEDURES
Passengers will have an open-ended ticket only if flights in reservations are cancelled before the first departure time of original ticket. New departure dates can be decided up to Feb 28, 2021(included) provided that new travel must be completed before Feb 28, 2021(included).
Rebooking/rerouting requests of group reservations for which payment or guarantee MCO is received before Mar 31,2020(included) will be made disregarding applying change penalties of existing fare rules.

REFUND REQUESTS
Refund and cancellation requests will be made according to original fare rules. There will be no given refund rights within the scope of this telex. Refund rights given by previous covid-19 related circular, which is about not cancelled international flights, will not be applied no more.

ISSUE DATE FOR NEW TRAVEL
There is no restriction on issue date. New travel dates can be decided up to new departure date of travel.

EXTENSION OF VALIDITY
Validity of ticket can be extended until Feb 28,2021 without any fare difference or penalty.
Please note Ticket changes requests can be made by Turkish airlines sales office, sales agents where the tickets are purchased, Turkish airlines online channels and Call Center.
Open-ended procedures can be made by Turkish airlines sales office, sales agents call Center where the tickets are purchased.

APPLICATION CONDITIONS:
1. Valid for tickets purchased on and before 31th of March 2020.
2. Valid on flights if the original departure date is until the December 31, 2020.
3. New journey should be completed up to February 28,2021 (included)
4. Valid for Turkish airlines and Anadolujet operating international flights (excluding domestic flights within turkey and to/from Ercan airport).
5.This application is valid for rebooking and rerouting requests of group reservations under the conditions of general group rules.
6. Rebooking and rerouting requests will be applied without any charge (YR, taxes and fare differences etc.) Only for once.
7. This circular will be also valid for non-Changeable promotional tickets.
8. Change request will be applied for Miles and Smiles tickets (excluding domestic tickets within turkey and to/from Ecn airport).

The changes mentioned above will be limited to only once and other additional changes will be handled with existing penalties and fare differences within the fare rules.




Updated on 16 march 2020

Dear Travel Partners,

For tickets* issued on or before 31 March 2020, for flights taking place up to 31 December 2020 (*excluding tickets for domestic flights within Turkey and to/from Ercan Airport) first date change will be free of charge, provided that the change is completed by 31 May 2020(included).

Below conditions will apply:
  • Valid for tickets* to be reserved and issued on and before 31 March 2020(*excluding tickets for domestic flights within Turkey and to/from Ercan Airport), for first active reservation departure date before 31 May 2020 provided the change is made before the scheduled departure date.
  • New Travel date period for unused tickets can be used within one year from the issue date of the ticket.
  • Used tickets can be used within one year from the first date of travel.
  • If reservations are not cancelled before the scheduled departure, reservations will be accepted as No-show and the changes requested will be as per the original ticket rules.
  • Valid on flights operated and marketed by Turkish Airlines network (excluding tickets for domestic flights within Turkey and to/from Ercan Airport) until 31 Dec 2020, new journey must be completed before 28 Feb 2021(included), first rebooking charge will not be applicable for rebooking/rerouting. This is also applicable for Groups for which payment or guarantee MCOs are received.
  • If cancellation is not made as given, then ticket will be No-show and change requests will be made as per the original ticket fare rules.
  • For tickets* issued before 12 March 2020, for flights taking place up to 31 May 2020 (*excluding tickets for domestic flights within Turkey and to/from Ercan Airport) first date change will be free of charge, provided that the change is completed by 31 May 2020.


EXCEPTIONS: For tickets issued before 05 March 2020, booking on flights between 05-12 March 2020 and have become No-show because itinerary was not cancelled before scheduled flight time, No-show penalty will not be applicable. This also covers non-changeable tickets in case of No-show. This expectation will not be applicable for travel dates after 12 March 2020 (included).

Change requests can be made through the Turkish Airlines Sales Offices and agencies from which the ticket was purchased.

Please note,

Passengers who have transited or have been to Austria, Belgium, People’s Republic of China, Denmark, France, Germany, Iran, Iraq, Italy, Republic of Korea, Netherlands, Norway, Spain and Sweden are not allowed to transit or enter into Turkey.- This does not apply to Turkish Nationals.

Air FranceKLM


Updated on 02 Feb 2021

KLM covid19 updates



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Updated on 02 Feb 2021

Air France covid19 updates



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Updated on 06 January 2021

Trade Letter Air France KLM India Scope and Process



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Updated on 21 November 2020

Air France India Trade Communication 18 NOV



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Updated on 09 September 2020

EXIT REGULATIONS FOR TRAVEL EX/INDIA

Repatriation flights by KLM are in strict compliance with the EXIT and ENTRY regulations applicable at origin and destination as defined by the competent authorities.


SCHEDULE EX INDIA

ORIGIN DATES FLIGHT DEPARTURE(LOCAL TIME)
BENGALURU 2, 6, 9, 13, 16, 20, 23, 27, 30 SEP KL880 0110 hrs
DELHI 1, 2, 4, 5, 6, 7, 8, 9, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30 SEP KL880 0300 hrs
MUMBAI 2, 4, 6, 7, 9, 11, 13, 14, 16, 18, 20, 21, 23, 25, 27, 28, 30 SEP KL880 0210 hrs

Current approvals received by KLM for repatriation operations ex India allow travel of the following :

  • EU and EEA Nationals & Residents returning to home country.
  • EIndian nationals with EU residency permit with final destination within Europe.
  • EThird country foreign nationals and/or spouse of such persons who have a Permanent Residency (PR), can travel accompanied or otherwise returning to their home country.
  • EIndian nationals with US Green Cards, Permanent Residency (PR) for Canada, & other countries will be allowed to travel only if the spouse is a citizen of destination country.*
  • EPassengers travelling with Student Visas issued for study purpose and ONLY for final destination EU.

Not included in the current repatriation scope :

  • PR holders for all third countries (including US Green Cards and PR for Canada) with no immediate family connection as specified above*
  • Tourist visas.

Passengers are requested to check their travel eligibility based on the above scope and the regulations / ENTRY requirements on the arrival country’s regulatory website and accordingly purchase tickets at their own responsibility. Passengers are personally responsible to comply with the regulations.

  • All passengers have to comply by health and sanitization measures applicable by the airlines and at origin & destination countries.
  • Passengers are required to report at the Airport, at least 4 hours before the departure of the flight.
  • Passengers arriving from India to destination France are required to undergo a biological examination of virological screening 72 hours before the flight which does not conclude to a COVID-19 contamination. In the absence of test report, passengers will be required to conduct this test upon arrival.

The regulations stated here are subject to updates.






Updated on 25 August 2020

Who Can Travel to Paris?

  • All EU and UK nationals.
  • Indian nationals permitted to travel abroad as per MHA guidelines & with destination Europe and UK.
  • Third country foreign nationals returning to their home country (including spouse, children and immediate family members accompanied or otherwise).
  • Indian nationals with US Green Cards, Permanent Resident permit to Canada, & other countries will be allowed to travel only in case of the specified family connection i.e Spouse is a citizen of the destination country*
  • Seamen of foreign nationalities.
  • Indian seamen subject to clearance from Ministry of Shipping.
  • Not included in the list: Resident Permit Holders for all third countries including US Green Cards and Canadian Residents Permit Holders with no immediate family connection as specified above* 

Who Can Travel to India?

  • Passengers are eligible to fly to India with journey commencement from any global point of origin.
  • All nationalities are eligible.

What Else Do You Need to Know?

  • India-Paris: Flights are in strict compliance with the EXIT and ENTRY regulations applicable at origin and destination as defined by the competent authorities.
  • Process to travel from Paris to India
    - Mandatory to register with the Indian Consulate / Embassy in the country passengers are commencing their journey. Kindly follow the process advised by the Ministry of External Affairs via link: https://forms.gle/ddKHqae5cVrstXbu8
    - Protocols, health measures & quarantine regulations related to COVID-19 implemented in India and as applicable at Destination State /Union Territories Government are to be adhered.
    - Mandatory to download the “Aarogya Setu” application on mobile devices.
    - Passengers to undergo mandatory quarantine for 14 days upon arrival into India.
    - To comply with regulations by competent authorities’ flights ex-Paris will be closed for sale 4 days before departure.
  • In addition to above, all passengers are personally responsible to arrange and be in possession of the required heath and travel documentation such as passport, visas heath certifications, any relevant documents for ENTRY into India and confirmation of Embassy registration.


Updated on 17 march 2020

Dear Trade Partner,
Due to constantly, evolving situation related to the Coronavirus, this policy is subject to change.
Please stay connected to agentconnect.biz by clicking on below link for latest updates and to the AFKL website for real time flight updates.
https://www.agentconnect.biz/IN/en/local/process/homepage/page_d_accueil.wadis
We are experiencing high call volumes and emails to be actioned. Patience during this time will be highly appreciated.
Notes:

  • The EMDs mentioned in the policy are valid for 1 year from date of issue. They are non-refundable/non transferrable. This EMD can be used on AF/KL/DL network globally for any routing.
  • Amadeus Agents to issue EMD - CDET for the unused value of the existing ticket on your GDS .
  • Other GDS users may cancel the booking and let us know for EMD issuance, before 30 Sep.
  • In all cases, enter an RM element in the PNR specifying the cause (DUE TO CORONA VIRUS) and date of the irregularity. Also update similar remarks in refund reason.

Travel dates impacted : from 03 March to 31 May, 2020
Rebook travel date: until 30 November, 2020 included
Rebook / Reissue / Refund must be completed on or before: 30 September, 2020
Rebook : AF (057) / KL(074)
Rebook for travel on AF/KL/DL/VS and partner operated flight in the same cabin
Apply ATC or manually calculate the fare difference.
All penalties/change fees may be waived, even if required by the ticketed fare basis
Refund : AF (057)
Please be advised that AF does NOT have any waiver on cancellation.
The same can be done as per fare rules for refundable tickets, Paid options are refundable .
If fare is not refundable and ticket is completely unused, If fare is not refundable and ticket is completely unused, issue a non-refundable EMD (CDET type) of the full value of unused flight coupons, with 1 year validity on AF/KL/DL.
If fare is not refundable and ticket is partially used, the value of the remaining coupons may be transferred to a non-refundable EMD. For travel agents, EMD requests should be done via BSP link.
If the fare is non-refundable, paid options remain transferable to a future trip.
KLM(074)
Please be advised that KL does NOT have any waiver on cancellation.
We will be able to convert the full value of the unused ticket into an EMD .This EMD (valid for 1 year from the date of issue) may subsequently be used towards the purchase of any AF/KL/DL fare.

TAP AIR PORTUGAL

Updated on 29 January 2021

TAP AIR PORTUGAL





Air Tanzania
Updated on 28 January 2021

Air Tanzania
British-Airways

Updated on 22 January 2021

BA COVID19 Updates



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Updated on 14 January 2021

UK Pre-departure COVID -19 testing



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Updated on 05 January 2021

Book with Confidence & Flexibility for existing bookings British Airways



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Updated on 15 December 2020

Dear Travelers,

We have been proudly flying our customers to and from Europe for more than 100 years, and we will continue to do so, whatever the outcome of Brexit negotiations.

Whilst the full outcome of the UK government and EU negotiations is still unknown, we would like to reassure our partners that we are doing everything possible to ensure the smooth continuation of your customers' travel plans.

There are a few key changes that we need to make you aware of effective as of 1 January 2021:



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Updated on 30 November 2020

England Lockdown



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Updated on 17 November 2020

Double baggage Allowance on India Routes



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Updated on 25 Aug 2020

Who Can Travel?
Outbound Flights Ex India

  • Who are UK Nationals/Residents and Foreign Nationals transiting through UK or spouse of these travellers whether accompanying or otherwise
  • Who is an Indian national holding any type of valid UK Visa and destined for UK
  • Seamen of foreign nationalities
  • Seamen holding Indian passports subject to clearance of Ministry of Shipping


Inbound Flights into India
  • OCI Cardholders holding British passports
  • Foreign nationals including Diplomats holding valid Visa issued by Indian Mission in any category covered under MHA Guidelines dated 30 June 2020


Transit Customers
Ex India
No transfers allowed in India all customers MUST terminate at point of entry

Ex LHR
  • Customers in transit at LHR will be allowed to board as long as they have complied with all the necessary registrations and carry the correct documentation and are eligible to enter India.
  • No transits are allowed via the Indian gateways all customers must terminate at first point of arrival.


What Else Do You Need to Know?
  • Once the customer is done with flight booking, he MUST complete the process and forms here.
  • All customers travelling on services ex UK are required to register with the Indian High Commission in London, this includes any customers in transit from other countries e.g. YYZ-LON-DEL customer MUST register with the Indian High Commission in London and complete all forms as detailed on britishairways.com
  • Departures Ex India: Customers also required to fill up UK Passenger Locator Form and download the airport form from britishariways.com which must be completed and printed before arrival at the airport


Special Instructions for Passengers While Boarding British Airways Flights
  • Check-in through an online process
  • Download boarding pass and self-scan at the departure gate wherever possible.
  • Use mask, maintain social distance, and carry your own hand sanitizer
  • Use contactless and automated features at lounges on airport
  • Use online food and drink service
  • Use of mask throughout the journey and changing them for longer flights
  • Make sure to keep essentials in hand luggage before departure and keep it under the seat
  • Not to travel in case of any symptoms of COVID-19


Safety Measures Taken by Airline
  • All cabin crew staff will wear PPE Kit
  • New foodservice has been launched to reduce physical contact
  • Surfaces including seats, screens, seat buckles, and tray tables will be sanitized after every trip including the whole aircraft
  • The air on all BA flights is fully recycled every 2-3 minutes through HEPA filters to remove all microscopic bacteria and virus clusters.



United Airlines

Updated on 20 January 2021



1. PASSENGER-DISCLOSURE-AND-ATTESTATION-TO-THE-UNITED STATES-OF-AMERICA


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2. New Testing Requirements for International Travel to the United States


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Updated on 15 October 2020

Introducing Nonstop flights between Delhi and Chicago



United Airlines







Updated on 08 October 2020

United Airlines


PHILIPPINE AIRLINES

Updated on 19 January 2021

Indigo





Updated on 11 November 2020

1. Flight schedule for Manila To Auckland





2. Flight schedule for Manila To Los Angeles



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Malaysia Airlines
Updated on 15 January 2021

NOTIFICATION_MALAYSIA AIRLINES _COMMERCIAL WAIVER POLICY CW48 1.1 - stn (003)
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Updated on 10 December 2020

NOTIFICATION_WE'RE INCREASING OUR CHILD DISC FRM 15% TO 25%_18NOV20
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Updated on 04 September 2020

COMMERCIAL WAIVER POLICY - OPEN TICKET FLEXIBILITY (CW48 1.0) (FOR F.I.T. ONLY)
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Updated on 23 march 2020

Dear Trade Partners ,

Please find attached the notification on travel agent online EMD function and notification on MH flight frequency reduction for your reference .

For further reference : Please keep track of travel advisory updates on MH website related to COVID 19 (click in the link below ) or contact your local MH office.

https://www.malaysiaairlines.com/in/en/advisory/important-notice.html



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Updated on 18 march 2020

Dear Trade Partners,

Greetings From Malaysia Airlines !!

Please find attached the revised re accommodation plan of CW 39 issued for country specific travel restriction and CW42 for ultimate flexibility ticket change policy for your further reference .

Kindly note , while reissuing the tickets it is mandatory to mention the waiver code as specified in the above circulars to avoid any unnecessary ADM issuance and to
claim refund agent need to raise BSP RAA only for airline to process the refunds .

For any further reference : Please keep track of travel advisory updates on MH website related to COVID 19 (click in the link below ) or contact your local MH office. https://www.malaysiaairlines.com/in/en/advisory/important-notice.html

Kindly disseminate the information to all concerned .

Download PDF Download PDF     Download PDF Download PDF



Updated on 17 march 2020

Dear Trade Partners,
Greetings From Malaysia Airlines !!
Due to the developing global coronavirus situation, a growing number of governments have issued entry restrictions for passengers meeting certain criteria.
Subsequent to advisory by Indian Government, all flights from Malaysia to India stand cancelled till March 31 2020. Hence , Malaysia Airlines flights from India will not operate with immediate effect till March 31 2020.
Please find attached the re-accommodation options as for your reference .
Kindly note , it is mandatory to mention the waiver code as specified in the above circulars to avoid any unnecessary ADM issuance .
For further reference : Please keep track of travel advisory updates on MH website related to COVID 19 (click in the link below ) or contact your local MH office.
https://www.malaysiaairlines.com/in/en/advisory/important-notice.html

Saudia

Updated on 12 January 2021

1. Resuming SV Flights To-From Doha


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2. Green countries List & Approved COVID-19 test centers outside the green

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Updated on 26 May 2020

Dear Trade Partners,

Please find below update on suspension of all International flights from / to the Kingdom of Saudia Arabia.

• Please be informed that all our international flights have been cancelled till 31st MAY'20. All international bookings must be cancelled and keep the tickets status open and valid for one-year from the travel date to be used in the same cabin and same route without any restrictions. All travel service providers are kindly requested to remove all HX, UN, UC and NO segments from their PNRs immediately. For any information and assistance please do not hesitate to contact us at delsvcto@saudia.com



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Air India Express

Updated on 12 January 2021

Dear Travel Partner,

Greetings from Air India Express.

Certain category of passengers are permitted to travel to Kuwait:
1. All employees of the Kuwait Ministry of Health and their First degree relatives (husband - wife children)
2. Private sector medical employees holding a valid residency permit/visa to enter the State of Kuwait


Please find the attached flier for more details on the eligibility/ requirements for the passengers to book the flight.

Regards,
Team Air India Express.



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Updated on 22 September 2020

Covid-19 Travel FAQs of AIR INDIA EXPRESS



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Kuwait Airways

Updated on 07 January 2021

TRAFFIC INDIA to KUWAIT



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Updated on 17 September 2020 2020

INDIA TRAVEL GUIDELINES
Kuwait Airways is resuming operations to India. We request travelers to read and understand the guidelines of your respective State/city travelling to, as different State Governments have laid down their respective COVID-19 protocols for their arriving passengers.

Flights to India will be restricted only to the following passengers:

  • Stranded Indian nationals in Kuwait
  • All Overseas Citizens of India (OCI) cardholders from Kuwait.

1. Passenger traveling to Indian destination should be travelling to the same State as per their residing passport address only.
    - Travellers to Ahmedabad need to be a domicile of the State of Gujarat.
2. All passengers travelling to India must be registered with Indian Embassy no later than 24 hours prior to the flight departure. Click here.
3. Download Arogya Setu app and/or the relevant app of your respective state on your mobile.
4. Download / register with Kuwait Mosafer.
5. All passengers must submit a self-declaration form on AIRSUVIDHA.
6. Any passenger arriving into India and seeking exemption from institutional quarantine, may apply 72 hours before departure if they fall under any of the following five categories through AIRSUVIDHA exemptions.
Categories:
   - Expectant mothers
   - Passengers with kids under 10 years of age
   - Patient requiring immediate medical care
   - Passenger with a death in the family
   - Passengers with COVID-negative certificate (RT-PCR) issued within 96 Hrs of the arrival
7. Before Boarding, all passengers must sign an undertaking that after landing in India, they would comply with COVID-19 related Protocols and Guidelines rules issued by the State/UT Government concerned, and the Government of India (Ministry of Home Affairs, Ministry of Civil Aviation, Ministry of Health & Family Welfare and the Ministry of External Affairs).
8. Depending on State of destination, passengers may be required to undergo mandatory 7-day self-paid institutional and/or 7-day home quarantine, while agreeing to bear the complete expenses of their institutional quarantine.
9. Required precautions such as wearing of masks, environmental hygiene, respiratory hygiene, hand hygiene etc are to be observed by all the passengers.


Indian Destinations State RT- PCR test Permitted Domicile Quarantine Regulation Additional Requirements/Notes
Chennai Tamil Nadu MANDATORYNegative Report Test should be taken within 96 Hours prior to the arrival. Mix Domicile passengers permitted. Auto generated TN ePass mandatory whether travelling Local, Inter-state or Intra-state and should be applied on below link before departure ex KWI (https://tnepass.tnega.org/) 14-day Home quarantine • Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• Passenger will be denied boarded without a valid Negative RT-PCR Test report
• All passengers must install AarogyaSetu app
Bangalore Karnataka Not required • Mix domicile permitted.
• RT- PCR negative Test is mandatory for passengers whose stay or visit is less than 7 days with report be taken with in 96 hrs.
• If they stay/visit is not less than 14 days all international passengers must undergo home quarantine.
• If the pax is symptomatic* then Institutional Quarantine
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• International passengers are required to fill 2 copies of the Self Reporting form (hard copy) even though they have submitted their AirSuvidha form in online platform.
• International Passengers are required to install Arogya SetuApp, Quarantine Watch app and Apthamitra App on their mobile devices. (https://covid19.karnataka.gov.in/new-page/softwares/en)
Ahmedabad Gujarat Negative – RT PCR test report taken within 96hrs of arrival, exempts from institutional quarantine Only Gujarat International arrivals passengers need to go under 7 days of Institutional Quarantine followed by 7 days of Home Quarantine • Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• Limited quarantine facilities with average cost INR 3000/- per day minimum.
• International Passengers are required to install Arogya Setu App
Mumbai Maharashtra Negative – RT PCR test report taken within 96 hrs of arrival, exempts from institutional quarantine Mix domicile passengers can continue onward if holding RT- PCR negative report should be taken with in 96 hrs. International arrivals passengers need to go under 7 days of Institutional Quarantine followed by 7 days of Home Quarantine. • Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• International Passengers are required to install Arogya Setu App
Delhi Delhi Negative – RT PCR test report taken within 96hrs of arrival, exempts from institutional quarantine • Mix Domicile permitted.
• passengers travelling on any domestic connections the above RT-PCR report should be taken with in 96 hrs.
International arrivals passengers need to go under 7 days of Institutional Quarantine followed by 7 days of Home Quarantine. • Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.
• International Passengers are required to install Arogya Setu App
Cochin / Thiruvananthapuram Kerala Not required Mix Domicile is permitted provided the passenger should hold a negative RT PCR Test Report should be taken with in 96 hrs. 14 days home/institutional quarantine • Passengers travelling to Kerala must be registered atleast 72 hrs prior to departure with the Epass and Self Reporting Form throughhttps://covid19jagratha.kerala.nic.in/
• Self Reporting Form/Exemption Request Form to be submitted online/Airsuvidha (at least 72 hours before scheduled departure.


10. Please be advised that above rules may change anytime at the discretion of the Indian Authorities, and it is the sole responsibility of the passenger to meet the Guidelines.
11. Kuwait Airways has the right to deny boarding/cancel reservation to any passenger who does not fully comply with the most recent Indian authority guidelines.
12. Scheduled flights may change from time to time on short notice according to latest updates on COVID-19 operating conditions. Read more



Links for General Information




Updated on 20 march 2020

UPDATE ON Refund/Reissue/No-Show/Re-route – Penalty Waiver

Dear Trade Partners,

Greetings…
Further to memo RZ.RH 20-023 Dated 16Mar2020, please note the below: With immediate effect, passengers ticketed for travel for the period between 01May2020 to 31Dec2020 preponing their confirmed bookings to travel between 17Mar2020 to 30Apr2020, all relevant penalties are applicable as per the fare rule in system, regardless for reissues or refunds.




Updated on 16 march 2020

Refund/Reissue/No-Show/Re-route – Penalty Waiver

Dear Travel Partners,
Please be advised that the below procedure can be applied to all flights and sectors on Kuwait Airways for all passengers booked to travel from 22Feb,20 till 30th April,2020 regardless of the date of ticket issuance.
1. Refundable Tickets & Non-Refundable Tickets
Refund on Fully unutilized tickets
  • Refund without deducting any refund penalty charges. (Refund can be processed through BSP-Link or by means of manual refund application)
  • For O & D sectors where passengers utilized first leg and last leg of journey (Origin to Transit point KWI and return to Origin Point), due to KU cancellation of onward sector, such ticket status maybe changed to open enabling full refund waiving penalty on involuntary basis.

2. Refund on Partially utilized tickets
  • Refund permitted on the unused component of any tickets, calculation as in the example below: Tickets issued BOM KU KWI 200.00 KU BOM 180.00 NUC 380.00 END BOM-KWI component used, hence NUC 180.00 will be considered as the refundable amount.
  • If a sector of a component is unused refund will not be processed, however unused coupons may be flown maximum by 31 DEC2020.

3. Re-issue/Re-Routing Voluntary
  • Refundable Tickets: Re-issue/Rerouting is permitted without charging reissue/rerouting penalty charges. Any difference in Fare, Taxes, Surcharges must be collected.
  • Non-refundable Tickets: permitted to travel until 31Dec2020 waiving all penalties. Any difference in Fare, Taxes, Surcharges must be collected.

Terms and Conditions
  • Tour Code: RH 20-023 must be annotated for all above waiver tickets
  • For Refundable tickets – Penalty waiver is applicable as per the ticket validity
  • Penalty waiver is not applicable if tickets are presented after 31 Dec 2020



LOT Polish Airlines

Updated on 05 January 2021

LOT POLISH AIRLINES - COVID-19 GLOBAL EN







Updated on 27 May 2020

Dear Travel Partners

Due to space distancing rules applied on LOT Polish Airlines flights, families with children who would like to sit next to each other without space distancing rules are kindly requested to contact the Airline directly, as such seat allocation will not be available during the booking process.

We encourage Travel Agents to contact Polish LOT airlines directly to choose seats for families with children.

LOT will accommodate the request and the changes will be immediately visible to passengers in the booking systems.

We would like to emphasize that Passengers wanting to have a seat next to each other still have the opportunity of allocating such seats during the check-in at the Airport.

Please note that since our India office is temporarily closed due to government guidelines, agents can contact their respective Key Account Manager or queries can be sent on delhi@lot.pl

Stay Safe !!

Thanks and Regards

Team LOT Polish Airline

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