Private Departure Transfer: Phuket Hotel to Airport

Poor experience

Flight was delayed due to weather, came out to find driver, could not find them at any exit, tried to call them and could not connect, neither could Expedia who I booked through. Nor did they try to call me. Was told by email that their policy was not to call passengers but reading other reviews it looks like they call some other passengers. Had to catch a taxi and then had several emails with them about what happened. Not a great experience.

Not happy.

20 minutes later en the last pick up time, nothing said, unkind, the driver ate something on the ride, not save driving. I didt not get any contact to the local phone number I got from Viator.

Driver never showed

After calling to confirm pickup, receiving a text confirmation and a message left with our hotel, our driver never showed. We paid in advance and had to pay for the hotel taxi to take us. We waited 30 mins past our assigned time. The staff at the Hilton attempted to contact the company but were unsuccessful. Fortunately the hotel got us a taxi who was able to get us to the airport in time for our flight. I have not yet requested our refund but will be shortly. Incredibly disappointing and would have been completely stuck if not for the hotel staff.

We were picked up on time and...

<p>We were picked up on time and delivered to the airport without any trouble, the car was modern and very clean. I would recommend this service to anybody who wants a hassle free transfer.</p>

Phuket can be a crazy place, but our...

<p>Phuket can be a crazy place, but our pickup from hotels and airports etc were all done by Viator and were easy, this company was all good.</p>

The departure from our Hotel to the...

<p>The departure from our Hotel to the airport was unsatisfactory. We were told in the fine print to be ready 15 mins before pickup. The tour guide and driver were 30mins late so we were waiting 45mins for them. We were about to arrange a taxi to the airport but they arrived as we were at the reception counter. <br/> They then proceeded to take us to the airport via small narrow country roads instead of the highway. This resulted in very heavy traffic congestion at numerous townships.<br/> They then overtook buses and cars at high speeds, over unbroken lines with no vision of on-coming traffic to try to make up a few minutes. This was totally unsafe and made us feel as if we would crash and never make the airport.<br/> They only get 1 star because we finally made it to the airport alive and still able to checkin.<br/> The tour company in the past has provided good service but they need to sack the guide and driver used on this occassion. <br/> We would be reluctant to use them again</p>

Driver Was Friendly And Helpful,Could...

<p>Driver Was Friendly And Helpful,Could Understand English. I Would Recommend This Service</p>

Prompt pick up and I was helped all...

<p>Prompt pick up and I was helped all the way from hotel pick up to security. This was the way to go!</p>

Service was spectacular and everything...

<p>Service was spectacular and everything ran smoothly!</p>

The driver was waiting for us right...

<p>The driver was waiting for us right outside the main gate. He was very professional and recommend where to go and things to do in Phuket. <br/> I felt very safe and I would recommend this service.</p>

Definitely worth it. Excellent car...

<p>Definitely worth it. Excellent car and cuts out having to find a taxi in order to get to your destination. Will use this service again.</p>

definitely a must! easy, informative...

<p>definitely a must! easy, informative and punctual!</p>

A few minutes late picking us up but...

<p>A few minutes late picking us up but we still had plenty of time at Phuket Airport. Would recommend highly.</p>

It was worth doing however there...

<p>It was worth doing however there were many issues about getting the time scheduled to pick us up due to our flight reservation. But, once we decided on a time they were prompt and courteous.</p>

They were right there as advertised...

<p>They were right there as advertised, easy to find and took us right where we needed to be!</p>

All good. Tour East were there early...

<p>All good. Tour East were there early for pick up and got to the airport no problems.</p>

Pick up was as promised, ride to hotel...

Pick up was as promised, ride to hotel was fine. However the tour operator insisted on meeting me at the hotel to get my departure details. Two days of rearranging my beach schedule to accommodate two no shows. Had to finally contact the supplier and tell them this meeting was bunk and that all they wanted was to sell me other tours. After telling them I was totally not interested they took the details of my trip back in and said that they would be reconfirming my air (thought that went out in the 80's) so that if there was a problem the airline could take care of us. Problem, no taking care. Next time I'll take a hotel car.

Phuket is gorgeous! If you need a...

Phuket is gorgeous! If you need a transfer you won't find a better one!

Hat alles super geklappt, wurden...

<p>Hat alles super geklappt, wurden pünktlich vom Hotel abgeholt.<br/> Fünf Sterne ,kann man weiter empfehlen.</p>