Private London Departure Transfer - Hotel / Accommodation to Cruise Port

Great way from London to Southampton

It was an exceptionally busy morning for traffic in London. Our driver, Chris, did a great job navigating through it. She had a great personality and had us laughing a lot throughout the drive to Southampton. We would definitely ride with her again!

Hotel to cruise ship

The van we got had a bad odor. The ride went fine until we got to Southampton and then the driver didn’t know how to get to our ship. He called the office and they told him we were supposed to know that! We live in another country which is why we were paying them to get us there. Between us and the driver we were finally able to figure it out.

Smooth Trip

Good transfer from London Hotel to Southampton cruise port. Picked up on time and travel time of two hours as predicted. Pleasant driver. Very convenient.

Shavon the Best!

Shavon was an excellent driver. He was very understanding when we had to return to our hotel to retrieve my wife’s purse. He was very informative and friendly. Shavon your the best!

Driver was 45 minutes late in picking us up.

Vehicle was big enough to fit 6 passengers, 6 large suitcases and 6 carry ons. Driver was late in picking us up but we made it to the cruise port safe and in time for our embarkation.

Good driver, poor central dispatch.

Maria our driver was fabulous. My only issue was the dispatch. We had communicated in our reservation that our other party would be arriving the day before, however they would be at the airport prior to our flight landing. We were all supposed to be picked up together when our flight landed, which was approximately 12:20 p.m. There was no driver waiting when we got through customs and baggage claim, and when I called dispatch I was told they would be 10 or 15 minutes. By the time all was said and done our driver arrived an hour later than expected. Once again Maria was fantastic and she wasn't even aware that we were ready on time due to dispatch issues. Otherwise this was worth not having to deal with the underground and trains to get to Dover.

Failed

We travel from USA to London for a cruise to celebrate our wedding anniversary and scheduled transportation almost a week in advance. Waited over an hour before hearing that the driver was running late but was 15 minutes away. After waiting 15 minutes got a call saying driver was stuck in traffic. After over waiting for almost 90 minutes. I called another transportation company and they picked me up in 10 minutes.

Two days prior to pick up...

Two days prior to pick up date, I emailed the operator to confirm firm the pick up location, waited until the next day, still no response, checked my Viator app, it showed my reservation was cancelled, I contacted the Viator representative, they answered very quickly. I spent the next 1 hour and 52 minutes getting a new reservation. In fairness to Viator the previous operator had failed to inform them about the cancellation. The Viator representative was very helpful, she made sure everything was confirmed and the operator notified. The next day the operator was on schedule and got us to the port on time.

Our driver Henrique was...

Our driver Henrique was very friendly and punctual. We had a really nice chat with him throughout the 2 and a half hour drive.

Friendly driver, nice comfortable car

Driver was early, but we were early too. Friendly driver, nice comfortable car and the ride was pleasant.

Comfortable ride

Driver was polite. Came early which we had requested. Got us to cruise port in plenty of time. Would recommend this service.

Best driver ever, so glad he was ours😊

Very Friendly & informative he gave us history of city as we’re leaving downtown London. Best driver ever.

DRIVER DID NOT SHOW UP!!

Yesterday we received a confirmation about our driver meeting us at our hotel, so we were stood outside our hotel waiting for the private hire you arranged for us. We were scheduled for a pick up at 11 am Sunday June 25 and at 10:58 am my dad received a phone call from an unknown number so he didn’t answer. When they called the second time we thought maybe it was our driver. We missed that call so we called the number back and got an agent who told us in these exact words…”your driver got a puncture in his tire and he will not be picking you up and we will NOT provide another car. You will have to figure it out yourself.” My husband was the one speaking with her, very politely, on speaker phone and she was so rude and refused to help or provide a solution. He kept asking her what he should do and she said “sir it’s not my problem it’s your problem” and she hung up on him. I spoke to our hotel clerk, who was extremely helpful, and she said to go to Waterloo train station and catch a train. Getting 8 heavy suitcases plus 4 carry on bags between the 4 of us was a whole other terrible experience but I won’t bore you with that. We had to purchase train tickets to Southampton central, which by the way, was cancelled last minute due to a signal control error. We were put on another 10 car train, having to share with another train full of passengers going to another destination. The train was standing room only with no baggage storage. We arrived at the Southampton train station 1 hour late due to the signal issue, the track maintenance and construction! To further the exasperation the Southampton train station was also under construction. When we got to station there were absolutely NO taxis so we had to walk on the hwy, through a shopping centre parking lot, then a 3km walk on uneven pavement through the port, lugging 8 large HEAVY suitcases. The list of shenanigans goes on and on. The boat, according to the captain , was to set sail at 5 pm and we got to the boat at 4:14 and we were the last people to board. We are pretty upset, it caused absolute mayhem between the 4 of us, as we were arguing with each other, it was VERY stressful. We would like to get our money back from this incompetent company plus we believe they should pay the extra $400 we had to pay for the expensive train tickets. We had such a great experience with our driver from Heathrow to our hotel, we are quite surprised at the polar opposite experience we had today.

We needed transport for a...

We needed transport for a cruise out of South Hampton- your driver made it easy. He was on time and ahead of schedule. Would use again.

Transportation to the cruise terminal

Very prompt and courteous service! Thank you for reliable transportation to the cruise terminal! I would highly recommend this service/driver for transportation needs in London!

Transfer from hotel to cruise port

Jakob was early, dressed professionally, car was clean and comfortable, and was pleasant to talk to on the 2 hour car trip to the cruise port. Thank you Jakob for a nice private transfer and additional accommodations. Well worth the money for a private car and knowing I didn’t need to stress making it to hotel and airport and that you would be there waiting! Hope to see you again throughout the years!

Great ride to the port

Our driver was wonderful and informative. We stopped at Stonehenge on the way to the port and he knew how to get in and out the quickest and best way

Perfect in every way!!

Drive picked us up on time and delivered us to the pier early. Everything was fantastic! Highly recommended!

London to Southampton Cruise Port

Driver was very nice. Odd to have to stop for gas after 30 minutes of 2-hour trip. Based on ad, I was expecting a large, clean vehicle but it seemed to be drivers own small car with his garbage and sticky floor. Drive safely and got us there on time.

Terrific Transfer Service

We were picked up on time by our driver during the morning rush hour in the South Bank area of London. The car, a Toyota Prius Hybrid, was clean and comfortable for 3 adults and 3 medium check size suitcases and three carryon duffle bags/backpacks. One of us took the front seat and two in the back which gave us plenty of space and the Prius had terrific storage space for our bags. Our driver was polite and did a great job with getting through the traffic! We left London for Southhampton at 9am and arrived in a little less than two hours.

Extremely Dissatisfied

Extremely dissatisfied. Driver did not show up at scheduled time and did not use established communication portal for remedy. Still working with Viator to receive refund. Viator Customer Care seems to typically side with supplier vs. customer.

Good experience

Due to problems with the cruise not leaving when expected we had to change our destination at the last moment. The company was easy to work with to arrange the transfer. Only problem is the car had a smoke smell

Transfer from Hotel to Ship

Excellent driver. Picked us up on time and drove us to Southampton to board Ship in a timely manner.

Great experience!

Everything was perfect. Our driver responded immediately to a text that we could depart earlier and was right there. He dropped us off at the exact location at the Southampton Marine Terminal following a safe, uneventful drive. The six of us were very satisfied with his driving, courtesy, etc.

Best ever

Our driver was nothing less then OUTSTANDING. He was a nonstop fountain of history facts. I was almost sorry when we arrived at the port.

Pleasant ride to southhampton

Very friendly driver and she got us us there quickly and efficiently. She knew the route and brought us right to the door, all the while being friendly, understanding and warm. I would definitely use her service again when in London.

Great Driver

Our driver was incredible. I would trust him to drive me anywhere. We would have liked to have been picked up a bit later, but I had trouble with the website and it wouldn’t accept my comments.

Highly Recommend!

Our driver was super nice and very knowledgeable. He made our 2.5 hour drive very pleasant. Would highly recommend !👍🏻

Hotel to Port of Dover

We used Viator to get from Intercontinental O2 to Dover port. Driver was on time, vehicle was clean and comfortable. Very convenient but it was EXPENSIVE!

Transfer

The driver was friendly and courteous. He was an excellent driver who gave a quick tour of London on our way to the cruise ship. Traffic was extremely heavy due to the soccer games going on. Plan ahead to avoid late arrivals

Would use service again

Driver arrived while we were checking out of hotel. Loaded luggage into vehicle in meantime. Handled crazy London traffic very well. Drove us to the cruise ship terminal so we arrived at our scheduled check in time. Very satisfied with experience.

CityTransfersUD, Appy Cars and VIATOR hahahaha don't bother

Still waiting on feedback from VIATOR... CityTransfersUK.com and Abby Cars are the same company... Haha the numbers are the same. They are a joke. Save your time. Book elsewhere. #viator and #citytransfers I’ve got to say the Accountability, Accuracy & Awareness for these organizations are in question... Booked my private transfer from my hotel in London to Birth 101 in Southampton approximately 5 days in advance. I followed all SMS/Text Messages, online instructions as well as emails to the letter. The driver still arrived 2 hours and 7 minutes late. After the driver did not arrive at noon, I called #citytransfers at 12:15h. They stated my pickup had been moved to 14:00h. As this was not in agreement with my confirmation (noon pickup, prepaid $260.00+ US) I then contacted #viator. After they all didn’t expect responsibility for 1.5 hours, and silently recognized their error they offered to send the transfer hahaha I was picked up almost 2 blocks away from the Hotel. The driver was late anyway. My drop off time of 16:00h was actually 16:37h. Use your head and take a legit London Taxi or an UBER. Had they just let me know of their need to adjust my pickup time in advance, this all could have been avoided. Alas, they have no concept of time, communication or respect for others. #lessonlearned #citytransfersisajoke #abbycarsukltdisajoke

Excellent Transfer to our Ship

Originally our cruise ship was to leave from Greenwich port, so we booked a nearby hotel. Then a week before our travel dates, the cruise line notified us the ship would embark from Tilyard port. Our travel agent recommended Viator. We had six people in our group, including six large suitcases and carry-on luggage. Viator's vehicle held all six of us and our luggage quite comfortably. The driver was efficient and safe. He also answered questions about the area on our drive.

Great experience

Our driver was on time, courteous, and polite. He assisted us with our luggage and was the perfect chauffeur. Couldn't have asked for anything more.

Driver arrived at our hotel at...

<p>Driver arrived at our hotel at arranged time. Transported us to Southhampton cruise terminal in a very efficient manner. Would recommend this service to all.</p>

Wonderful experience with our...

<p>Wonderful experience with our driver. On time and picked us up at our address at an airbnb, not a hotel.<br/> There was an accident on the road and that delayed us for 1/30 plus hours. The driver was in contact with the company and we arrived on time to the cruise ship. We were a party of 4 adults. Great way to travel.</p>

The driver showed up 2 hours earlier...

<p>The driver showed up 2 hours earlier than requested. Very inconvenient for us. Will use another company for private transfer next time.</p>

Loved our driver. Very easy to find...

<p>Loved our driver. Very easy to find him at Heathrow which we were worried about. Highly recommend.</p>

The driver was on time and got us there...

<p>The driver was on time and got us there on time. Very pleased,</p>

Picked up on time, friendly driver...

<p>Picked up on time, friendly driver, clean and comfortable car. Everything that we needed.</p>

The driver was great... Friendly...

<p>The driver was great... Friendly; knowledgeable of taking alternate routes to bypass locked in traffic.</p>

The driver was about an hour late...

<p>The driver was about an hour late, which worked out ok since we had a luggage issue to attend to. He was very courteous and an excellent driver. The company was also quite easy to get in touch with and kept us up to date on the driver's progress to reach us.</p>

Excellent service in meeting the time...

<p>Excellent service in meeting the time with a very friendly driver.</p>

On time, very pleasant, comfortable...

<p>On time, very pleasant, comfortable car, acted as a tour guide on our way to the ship, made the trip enjoyable</p>

Called the day before the pick up...

<p>Called the day before the pick up and confirmed reservation and changed pick up time. Prompt response and reservation was on file. Driver arrived early, helped with luggage (We had lots) and got us to ship in two hours.<br/> Left at 11AM arrived at 1PM. A bit expensive but worth it. Driver helped load luggage on porters cart and we went to check in.</p>

Our driver was prompt, courteous and...

<p>Our driver was prompt, courteous and safe. He explained traffic patterns and how Londoners live. He made the journey fun and the time went by quickly. I would highly recommend this transfer.</p>

Your company did an excellent job in...

<p>Your company did an excellent job in getting us to port in a timely manner. Very professional!</p>

Sharp-dressed driver arrived at our...

<p>Sharp-dressed driver arrived at our hotel a few minutes early in his Mercedes sedan – appeared to be recently detailed. He used a GPS to assure the correct location at the port. Smooth trip - excellent service!</p>

Best way to get to a cruise on time...

<p>Best way to get to a cruise on time - fabulous service</p>

Our driver picked us up at our hotel...

<p>Our driver picked us up at our hotel at the prearranged time, and drove us safely to the Harwich port. Great driver, great personality, helped us with our bags. We have used Viator in other locations and definitely will use them again.</p>