EaseMyTrip.com is one of the most accountable travel portals of India that takes care of the requirements of its clients. To maintain a perfect balance between the personal and professional relationship with its clients, it applies some terms and conditions.
Agreement between the Clients & EaseMyTrip.com:
While accessing, using, browsing or make booking through easymytrip.com, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, Easy Trip Planners Pvt. Ltd. and its subsidiaries (including EaseMyTrip.com) reserve all the rights for taking any legal actions against them.
Prices on the Website:
The price, which we offer on EaseMyTrip.com, is generally includes accommodation charges, taxes (unless specified otherwise) and in special cases some meals (Breakfast /Lunch / Dinner). It never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc.
Mode of Payments & the Policies:
To take the advantage of any travel facility or services through EaseMyTrip.com, you have to give some part of your payment in advance. It gives you the confirmation of the booking. The advance amount to pay can be decided by you. The amount may also depend on the kinds of services, you are going to avail.
To make the payments online, you can use Visa, Master and American Express Cards. EaseMyTrip.com offers a safe transaction process and ensures you that your personal security codes will not be revealed in worst cases also.
For international advance payments, you can use Bank / Wire Transfer and transfer amount into our bank account together with the additional charges levied by the banks.
We also accept Bank Drafts, Cheque and cash in exceptional cases.
You can avail net banking facility of respective banks that are written following. Here is the list of the banks:
- Bank of India
- Citi Bank
- HDFC Bank
- IDBI Bank
- Indusind Bank
- Kotak Bank
- Punjab National Bank
- AXIS Bank
- Bank of Baroda
- Retail Net Banking
- Corporate Net Banking
Copyright & Trademark
Products, services and contents displaying on EaseMyTrip.com are the properties of this website. Any unauthorized copy & use of the trademark product & services without prior concern will be taken as larceny and strict actions may be taken against the concern person/organization/company.
Amendment and Cancellation policy
We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.
Amendment charges on EaseMyTrip.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
Apart from the airline's amendment charges, we don’t charge anything extra as amendment fees. (It means, you simply have to pay the fare difference and other charges asked by the airlines, nothing extra to us)
You can also do the amendments by directly calling to the Airline’s Call Center.
For any amendment in flight tickets, you can contact our customer care executives at 011- 43030303 (From All Networks).
In case of cancelation, various charges are implementable depending upon the nature of services to be canceled.
You can cancel domestic & international flight tickets online through log in to EaseMyTrip.com. Cancellation charges of the flight tickets may vary as per the policies the airlines. Apart from the airline’s cancellation charges, EaseMyTrip.com levies negligible amount of 250 Rs. per passenger/per sector for domestic and 750 Rs. per passenger/per sector for international air tickets as cancellation service charges.
In case of special fares and other specific situations, fares are non-refundable.
***Fare refund policies are subject to change as per the airline’s policies.
For the offline cancellation of the tickets, call on our customer care center at 011- 43030303 (From All Networks). Cancelation charge will be same for this.
To cancel the tickets within 24 Hrs of the journey, contact directly to the Airlines and after that, send the cancellation request on our website for refunds.
In case of direct cancellation through airlines, refunds will be given according to airlines charges along with our service charge as above mentioned.
After flight departure & in case of No Show, we don't entertain any cancelation request.
Flight tickets cancelation charges vary as per the cancellation and refund policy of the particular airlines. Therefore, before booking tickets, understand the terms and conditions of airlines.
During Peak-Seasons of different regions, cancellation policy of hotels and flight tickets vary. Our travel agents follow the specific cancellation policy these days and refund charges may differ heavily.
Cancellation Charges for Holiday Packages:
For cancellations done prior to the 30 days or more of the date of departure, initial deposit amount or 25% of the tour cost (if full paid) will be charged as cancellation charges.
For cancellations done between 29 days to 15 days prior to the date of departure, 50% of the tour cost will be charged as cancellation charges.
For cancellations done between 14 days to 8 days of the tour, 75% of the tour cost will be charged as cancellation charges.
For cancellations done within 8 days of the tour, 100% cancellation charges will apply and you will receive no refunds.
****These cancellation charges are subject to vary as per the season or other conditions.
It is essential to contact EaseMyTrip.com for all kinds of refunds if booking is done through it. Refund against the cancellation of air tickets will be credited directly in your account. In case of Credit Card, refund will be made on the same credit card only. Refund process can take duration of maximum 2-3 working days due to banking procedures. In case of Net Banking, it may take 7-8 working days.
Note: Processing times for cancellation and refund requests may vary.
In case of unavailability of services, you will receive the complete refunds except the transaction charges.
Refunds against the Cancellation of Hotel Reservation:
Refunds against the cancellation of the hotels depend upon the cancellation policies of the particular hotels. Apart from the cancellation charges levied by the hotels, we only charge a negligible amount of Rs. 300 as cancellation service charges for each room.
Hikes in Tariffs & Taxes
We inform you on prior basis that after the finalization of the tour package rates, for any hike in entrance fees, fuel cost, guide charges, and other services, you can be charged as extra.
If government revises some taxes on travel services, clients are liable to pay that extra amount.